Paramount Senior Living at Polaris

Pros

• The staff at Paramount Senior Living is described as lovely, attentive, and caring, creating a warm environment for residents.
• Many reviewers noted the facility's cleanliness and beautiful rooms, which contribute to a pleasant living atmosphere.
• Residents received compassionate care that made them feel like family, particularly in end-of-life situations.
• The facility is appreciated for its accommodating menu and willingness to prepare special meals based on residents' dietary needs.
• The Director of Nursing is recognized for going above and beyond in providing exceptional care.
• Families felt grateful for the support provided during the move-in process and appreciated the thorough communication from staff regarding daily activities.
• Overall, many reviews express satisfaction with the care provided and recommend the community to others looking for quality assisted living options.

Cons

• The facility provided poor care, with instances of missed medications and inadequate food accommodations.
• Management was deemed incompetent, with high staff turnover and unfulfilled requests during care conferences.
• Staff members appeared stretched thin, leading to long response times to assistance calls and neglect of resident needs.
• There were reports of bed sores due to a lack of repositioning and oversight from the caretaking staff.
• Communication issues were prevalent, particularly regarding medication management and availability.
• Residents often experienced unsatisfactory hygiene standards and frequent odors of urine.
• Some aides displayed a lack of professionalism by using earbuds while on duty and treating residents without dignity.
• Billing practices were criticized for being misleading, causing frustration among families regarding fees and refunds.

Review

The experiences shared by families regarding care facilities, particularly Paramount Senior Living, paint a complex picture of both commendable and concerning aspects of service. Many reviews highlight the kindness and attentiveness of the staff, praising their dedication to residents, cleanliness of the facility, and overall positive atmosphere. These elements create an environment that many families feel is suitable for their loved ones during challenging times.

Several reviewers emphasized the friendliness and professionalism of the staff. They spoke highly of individual caregivers who treated residents like family members, fostering a sense of belonging within the community. One reviewer noted that their mother's experience at Paramount was exceptionally caring, particularly in her final days. The facility itself was generally regarded as clean and well-maintained, with various areas designed to accommodate visitors’ needs. Many families expressed gratitude for finding such a supportive community during a difficult transition.

However, alongside these positive impressions are significant critiques regarding staffing levels and management effectiveness. Multiple reviewers raised concerns about delays in response times when assistance was needed, often citing waits exceeding 40 minutes after pressing call buttons. Such delays can be distressing for residents who rely on timely help for basic needs. Additionally, some families experienced issues with medication management; instances included missed doses or miscommunication regarding medication provisions. The lack of prompt action in rectifying these situations has led to serious health repercussions for some residents.

Another troubling theme among the reviews is frustration with food service options and dietary accommodations. Numerous accounts indicate that specific dietary requests were ignored or inadequately addressed; for example, one resident’s request to avoid tomatoes resulted in repeated servings of peanut butter sandwiches instead of alternative meals. This inconsistency in food quality and meal preparation left some residents dissatisfied with their dining experience—a crucial aspect for individuals whose nutrition directly impacts their health.

Management issues also surfaced prominently across several reviews; one family detailed an unsettling lack of continuity in leadership as they observed three different executive directors over a year-long stay. This instability appeared to correlate with inconsistent care delivery—many requests made during care conferences reportedly went unaddressed. Some reviewers attributed this disorganization to short staffing levels that left staff feeling overwhelmed and unable to provide adequate support to each resident.

Moreover, there were mentions of incidents involving poor hygiene practices leading to bedsores due to neglectful supervision—an alarming reality for families trusting facilities with comprehensive care responsibilities. In contrast to glowing reviews highlighting attentive caregiving figures stood harrowing tales from those who felt compelled to be present constantly or hire additional help just so their loved ones received adequate attention.

Families also voiced concerns related to financial transparency and billing practices associated with Paramount Senior Living—a significantly stressful topic when dealing with end-of-life care scenarios. Experiences recounted delays in communication regarding charges incurred after passing or confusion over move-in specials that weren't thoroughly documented or honored as promised.

In summary, while many families found comfort in the compassionate nature displayed by individual caregivers at Paramount Senior Living—and appreciated its cleanliness—the negative experiences shared reveal critical gaps in operational management that affected resident care negatively across numerous facets such as medication administration, response times during emergencies, dining services satisfaction levels including dietary restrictions adherence along frequent disruptions caused by insufficient staffing conditions contributing ultimately into overall dissatisfaction amongst family members entrusting them with proper eldercare solutions.

This part of Westerville, Ohio offers a convenient and well-rounded community for senior living. With a variety of healthcare options nearby, including primary care physicians, specialists, and pharmacies, residents can easily access medical services. Additionally, the area boasts a selection of dining options ranging from casual to upscale restaurants, as well as cafes for leisurely meals and socializing. Outdoor enthusiasts will appreciate the proximity to several parks where they can enjoy nature and outdoor activities. There are also places of worship for spiritual fulfillment and cultural enrichment. Overall, this part of Westerville provides a comfortable and vibrant environment for seniors seeking an active and engaged lifestyle.

Physicians

• Central Ohio Primary Care (0.3 miles)
• Premier Women's Health (0.5 miles)
• Rgi Dr James (0.6 miles)
• Center for Surgical Dermatology & Dermatology Associates (0.8 miles)
• Ohio Plastic Surgery Specialists (0.8 miles)
• Polaris Parkway Internal Medicine & Pediatrics (1.4 miles)
• Stickel, Brian C DDS (1.5 miles)

Restaurants

• 101 Beer Kitchen (0.3 miles)
• Bru Burger Bar (0.4 miles)
• Raising Cane's Chicken Fingers (0.4 miles)
• Swensons Drive-In (0.5 miles)
• Quaker Steak & Lube (1.2 miles)
• Wendy's (1.3 miles)
• BJ's Restaurant & Brewhouse (1.4 miles)

Cafes

• Starbucks (0.4 miles)
• Starbucks (0.5 miles)
• Panera Bread (1.7 miles)
• Panera Bread (2.8 miles)
• Northstar Cafe (7.1 miles)
• Crimson Cup (7.3 miles)
• Starbucks (7.4 miles)

Parks

• Metzger Park (1.3 miles)
• Sharon Woods Metro Park (2.5 miles)
• Flint Park (3.2 miles)
• Centergreen Park (3.3 miles)
• McNamara Park (3.4 miles)
• Highbanks Metro Park (3.8 miles)
• North Road Park (5.1 miles)

Pharmacies

• Walgreens (1.6 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.1 miles)
• Discount Drug Mart (2.3 miles)
• CVS Pharmacy (2.3 miles)
• Pharmprops (2.4 miles)

Hospitals

• Mount Carmel St Ann's OBGYN Clinic (2.2 miles)

Places of Worship

• Westerville Christian Church (2.6 miles)
• Genoa Baptist Church (4.1 miles)
• All Shepherds Lutheran Church (5.3 miles)

Theaters

• Dreamscape at AMC Easton Town Center (6.9 miles)