Laurel Health Care Company

Pros

• Pam and staff are described as absolutely amazing, helpful, and ensuring patients' care needs are met in a timely fashion.
• The Laurels Hillsboro took wonderful care of residents, with attentive staff and regularly provided fun activities.
• The Laurels of Mt Vernon are loyal sponsors of Centerburg Senior Services, delivering a weekly Bingo meal with a cheerful, engaging delivery by Curtis.
• The Laurels of Willow Creek staff are noted for a personal touch in encounters, with the Director of Marketing helping a family during Christmas weekend and staff who are kind and caring.
• Laurel Health professionals are incredibly competent and kind, and are excellent partners to work with.
• Laurel Healthcare is described as a great company to partner with.
• The Laurel Healthcare team, including the Director of Social Services, is described as amazing, knowledgeable, and caring.
• The Laurel Way of Caring is acknowledged as a blessing to many families.

Cons

• The reviewer claimed the facilities care only about money and do not pay employees or vendor bills.
• The reviewer described Walden Park and Worthington as absolutely horrible, citing urine in bathrooms, unsanitary gowns, and patients left untreated.
• The reviewer criticized the dining options as zero or extremely limited for elderly residents.
• The reviewer stated Medical POA was ignored and staff refused to speak with the family.
• The reviewer reported a sharps container overflowing for days.
• The reviewer reported over $300 of the patient's belongings disappeared when rushed back to ER.
• The reviewer described Laurels of Defiance as not responsible, with a lack of care leading to injury.
• The reviewer urged others to take their loved ones elsewhere and noted intent to involve an ombudsman.

Review

Across the various notes shared about Laurels facilities and Laurel Health operations, a common thread emerges: many experiences are marked by genuine care, tireless staff dedication, and strong community ties, even as a smaller number of reviews raise serious concerns about safety, consistency, and responsiveness. Taken together, these accounts paint a portrait of an organization that can be a beacon of compassionate service for families, while also facing real reputational and operational challenges that deserve attention and ongoing improvement.

Several entries highlight individuals and teams who go above and beyond in helping patients and families. Pam and her staff are described as absolutely amazing - noting their helpfulness and ability to address care needs promptly. One social worker even calls them a blessing, underscoring how crucial timely, attentive support is in navigating complex care plans. Angie Dance, MSW, echoes that sentiment, emphasizing how the team's approach reflects a deep commitment to meeting patients' needs in a timely way. These reflections suggest that, where aligned under strong leadership and consistent practice, the Laurels can deliver notably human-centered care that feels personal and responsive.

Other notes commend specific Laurels communities for their warmth, activity programming, and ongoing community involvement. The Laurels Hillsboro earns praise for taking wonderful care of a grandmother, with attentive staff and engaging activities for residents. The Laurels of Mt Vernon is celebrated not only for its care but for its long-standing community partnership with Centerburg Senior Services; they sponsor a weekly Bingo meal, with Curtis delivering it to doorsteps and speaking warmly with seniors. A reference to the Laurels of Willow Creek highlights a standout example of dedication: a director of marketing who sacrificed personal time over a Christmas weekend to help a family navigate discharge and hospice arrangements, with a nurse and floor staff delivering kind, patient-centered care at the doorway and on the unit. Collectively, these accounts sketch a picture of facilities that, when staff are supported and empowered, can create meaningful, compassionate experiences for residents and their families.

Another recurring motif is the celebratory language around "The Laurel Way of Caring," a phrase used to describe a culture of kindness, generosity, and teamwork. One long-tenured partner notes that the Laurels have been a blessing for more than a decade, highlighting acts of kindness and a daily demonstration of compassion by what they call "SUPER HEROES." A veteran collaborator frames Laurel Health as an excellent partner - competent, kind, and worth continuing to work with in the future. For many who have sought care for loved ones or who have joined the organization from outside, these testimonials reflect a belief in a values-driven approach that prioritizes people, relationships, and collaboration.

Not all the feedback aligns with the ideal, however. A strongly negative review cautions readers not to place loved ones in facilities owned by "them," alleging that the primary motive is financial gain rather than care, with implied issues around paying staff and vendor obligations. This account contrasts sharply with the preceding praise and signals a perception of systemic problems - claims that would warrant careful investigation, due process, and transparent responses from leadership if validated. Such voices remind readers that the provider landscape is diverse and that family experiences can diverge dramatically within the same brand family.

Equally critical are firsthand accounts of quality and safety concerns in specific settings. A reviewer recounts a husband's experience at Walden Park and Worthington that they describe as absolutely horrible, with reports of wandering staff, urine and feces in patient care areas, delayed paramedic response, and stark deficiencies in dietary quality. Other troubling details include an overflowing sharps container and alleged ignore of Medical Power of Attorney, with claims that issues discussed in care conferences or with center management were not corrected. The reviewer even notes missing personal belongings after a hospital transfer and urges others to seek care elsewhere, pending ombudsman involvement. These are grave allegations that highlight the importance of transparent incident reporting, robust safety protocols, and vigilant oversight.

Complementing these critical accounts are professional compliments about collaboration and management across Laurel Health facilities. A reviewer who has partnered with Laurel Health professionals describes them as consistently competent and kind, calling them excellent partners who are enjoyable to work with over the long term. Another note reflects on personal experience visiting several Laurel Health facilities while searching for a retirement home, describing them as well maintained with caring staff and management. Yet another entry warns about a separate Defiance facility, labeling it not very responsible regarding elder care and sharing a personal injury claim involving a fallen loved one, underscoring how safety and reliability remain central concerns for many families.

Finally, there are practical concerns raised about daily living options within some Laurels communities. A family member notes that dining options in one facility amounted to zero, describing a dinner menu that felt inappropriate for an elderly person with dietary or physical needs, and calling for more substantial and varied meals than a hot dog. This critique speaks to a fundamental expectation in any senior care setting: nutrition that respects individual health requirements and provides variety, nourishment, and dignity in daily life. While several reviews celebrate the warmth and dedication of staff, these comments remind readers that nourishment and meal quality are essential elements of overall well-being and satisfaction for residents.

In sum, the collection of reviews presents a nuanced picture of Laurels and Laurel Health facilities. Across many accounts, patients, families, and partners celebrate compassionate care, dedicated staff, and meaningful community engagement that makes a tangible difference in daily life. At the same time, there are serious concerns about safety, accountability, and consistency in some locations, along with critiques of dining quality and administrative responsiveness. The overarching message is clear: the Laurels and Laurel Health systems are capable of extraordinary care when they empower staff, listen to families, and uphold strong safety and governance practices, but there is a clear imperative for ongoing attention, investigation where warranted, and transparent action to honor the trust families place in these facilities.

Physicians

• Central Ohio Primary Care (0.3 miles)
• Premier Women's Health (0.6 miles)
• Rgi Dr James (0.7 miles)
• Ohio Plastic Surgery Specialists (0.9 miles)
• Center for Surgical Dermatology & Dermatology Associates (0.9 miles)
• Polaris Parkway Internal Medicine & Pediatrics (1.4 miles)
• Stickel, Brian C DDS (1.5 miles)

Restaurants

• 101 Beer Kitchen (0.3 miles)
• Bru Burger Bar (0.4 miles)
• Raising Cane's Chicken Fingers (0.5 miles)
• Swensons Drive-In (0.5 miles)
• Quaker Steak & Lube (1.2 miles)
• Wendy's (1.3 miles)
• BJ's Restaurant & Brewhouse (1.4 miles)

Cafes

• Starbucks (0.4 miles)
• Starbucks (0.5 miles)
• Panera Bread (1.7 miles)
• Panera Bread (2.9 miles)
• Northstar Cafe (7.2 miles)
• Starbucks (7.3 miles)
• Crimson Cup (7.3 miles)

Parks

• Metzger Park (1.3 miles)
• Sharon Woods Metro Park (2.6 miles)
• Flint Park (3.2 miles)
• McNamara Park (3.3 miles)
• Centergreen Park (3.3 miles)
• Highbanks Metro Park (3.8 miles)
• North Road Park (5 miles)

Pharmacies

• Walgreens (1.6 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.2 miles)
• Discount Drug Mart (2.2 miles)
• CVS Pharmacy (2.3 miles)
• Pharmprops (2.5 miles)

Hospitals

• Mount Carmel St Ann's OBGYN Clinic (2.3 miles)

Places of Worship

• Westerville Christian Church (2.7 miles)
• Genoa Baptist Church (4.1 miles)
• All Shepherds Lutheran Church (5.3 miles)

Theaters

• Dreamscape at AMC Easton Town Center (7 miles)