Southwest Commons by New Perspective

Pros

• The staff at Southwest Commons is exceptionally friendly and caring, making residents feel like part of a family.
• Residents are kept engaged in a variety of activities throughout the day, contributing to their overall happiness and well-being.
• Families appreciate the open communication from the community director, who promptly addresses any concerns or questions.
• The facility is described as clean, beautiful, and home-like, providing a comfortable environment for residents.
• Many residents have formed friendships and enjoy meals together, leading to increased socialization and joy in their daily lives.
• The directors and caregivers show genuine concern for the residents' health and happiness, going above and beyond in their duties.
• Southwest Commons successfully navigates challenges such as the COVID-19 pandemic while maintaining high spirits among residents through innovative solutions like video calls with families.
• Families express deep gratitude for the care provided at Southwest Commons, noting it has positively impacted their loved ones' quality of life.

Cons

• One family felt that, despite initially being happy with the care, they realized the staff was lazy when a chair was left in their parents' room for over three weeks, and the manager couldn't assist with resolution.
• A family expressed heartbreak upon discovering their mother was prescribed excessive anxiety medication without their approval, which greatly affected her quality of life and contributed to her passing.
• One reviewer noted that although the community was beautiful and clean, they observed fewer residents out and about compared to other facilities.
• Some families mentioned concerns about changes in administration and care staff leading to a decline in the quality of care provided to their loved ones.

Review

Southwest Commons has emerged as a beacon of hope and comfort for families seeking assisted living options for their loved ones. From the moment families first engage with this community, they often feel a sense of relief and gratitude. Many families have shared that they chose Southwest Commons specifically because of its accommodating nature; it allows couples, such as those where one partner has dementia, to stay together in the same room while enjoying the freedom to move throughout the facility. This unique approach stands out among other facilities that may impose restrictions, making it an appealing choice for families looking for a supportive environment.

The staff at Southwest Commons has consistently received accolades from family members, who describe them as friendly and dedicated to ensuring residents are actively engaged in day-to-day activities. Caretakers take the time to involve residents in various programs and encourage social interactions, leading to friendships among residents that contribute positively to their emotional well-being. Many reviews highlight how staff genuinely care about each individual resident and their family members—a quality that greatly enhances the sense of community within Southwest Commons.

Families have expressed immense gratitude towards both management and caretakers for their compassionate care during particularly challenging transitions. One family recounted how their loved one on hospice was treated not just with medical attention but with dignity and kindness; meal times became cherished moments filled with fellowship. Another review mentioned how the management's responsiveness fostered trust—the community director would communicate openly about residents’ health and happiness, addressing any concerns immediately. Such dedication significantly reassured families during arduous times when difficult decisions had to be made regarding placement.

Despite some initial positive experiences at Southwest Commons, not all narratives have been uniformly positive, indicating variability in care quality as circumstances evolved over time. Some families reported experiencing dissatisfaction due to changing administration or caregiver dynamics led to declines in care standards. For example, one family shared heart-wrenching details about excessive medication usage without prior notification or consent from them, raising concerns about oversight in clinical practices at times when transparency should be paramount.

Nevertheless, many accounts reflect joy stemming from their loved ones' thriving lives within this community. Activities organized by staff helped residents maintain social connections while enjoying nutritious meals—families frequently express satisfaction witnessing improvements in mood and engagement among their relatives after transitioning into assisted living at Southwest Commons. Additionally, features like FaceTime calls facilitated connections between residents and distant family members during isolation periods further emphasized the facility's commitment to fostering relationships despite external challenges such as quarantine measures.

Finally, the overall ambiance of Southwest Commons is often described as home-like—a trait that resonates deeply with both residents and their visiting families. Several reviews praised its cleanliness and aesthetic appeal alongside accessibility features designed for ease of movement within the facility itself. Families acknowledge feeling confident knowing that higher levels of care can be provided if needed without requiring another transition for their loved ones—this flexibility contributes significantly towards reassurance regarding aging plans.

In conclusion, while experiences vary within assisted living environments such as Southwest Commons ranging from exceptional care filled with compassion to instances requiring improvement regarding oversight practices; overall sentiments convey appreciation towards an institution willing to prioritize its inhabitants' well-being head-on—proving itself an invaluable resource throughout difficult life transitions faced by families navigating these sensitive waters together.

Located in Strongsville, Ohio, this area offers a convenient and diverse range of amenities for seniors looking to settle down. With several pharmacies nearby, including Marc's Stores and CVS Pharmacy, accessing medication and healthcare services is easy. There are also a variety of restaurants such as Chipotle Mexican Grill and The Rail for dining options. For leisure activities, residents can enjoy theaters like Cinemark 383 Strongsville or explore nature at parks like Strongsville Wildlife Area and Metroparks Mill Stream Run Reserve North. In terms of healthcare, Benchmark Imaging Group and Medina General Hospital provide medical services within close proximity. Additionally, transportation options are easily accessible with Cleveland-Hopkins International Airport just 8.6 miles away. Overall, this part of Strongsville offers a well-rounded community with amenities suited for senior living.

Pharmacies

• Marc's Stores (0.8 miles)
• CVS Pharmacy (1.8 miles)
• Discount Drug Mart (2.1 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (2.9 miles)
• Marc's Stores (3.6 miles)

Physicians

• Allergy Diagnostic (0.8 miles)
• Digestive Disease Consultants (3.9 miles)
• Southwest Family Physicians (5.8 miles)
• Ent Allergy Health (5.8 miles)
• Cuyahoga County Board of Health (9 miles)
• Crystal Clinic Orthopaedic Center (10.2 miles)

Theaters

• Cinemark 383 Strongsville (1.8 miles)

Restaurants

• Chipotle Mexican Grill (1.8 miles)
• The Rail (1.8 miles)
• Condado Tacos (1.9 miles)
• TGI Friday's (1.9 miles)
• Mitchell's Ice Cream (2 miles)
• Cozumel Mexican Restaurant (2 miles)
• Rosewood Grill (2.1 miles)

Places of Worship

• St Ambrose Endowment Foundation (2.6 miles)
• St Matthew's Episcopal Church (10.3 miles)

Parks

• Strongsville Wildlife Area (2.7 miles)
• Surrarrer Park (4.3 miles)
• Metroparks Mill Stream Run Reserve North (4.5 miles)
• James Day Park (6.4 miles)
• Hinkley Reservation (7.8 miles)
• Rocky River Reservation (8.7 miles)
• Cleveland Metroparks - Big Creek Reservation (9 miles)

Hospitals

• Benchmark Imaging Group (2.7 miles)
• Medina General Hospital (3.6 miles)
• The Children's Center of Medina County (9.7 miles)
• Medina Medical Office Building (10.3 miles)

Cafes

• Panera Bread (3.7 miles)
• Starbucks (4.3 miles)
• Starbucks (10 miles)
• Cool Beans Cafe (10.3 miles)

Transportation

• Concourse C (8.4 miles)
• TSA Checkpoint C (8.5 miles)
• United Airlines Ticket Counter (8.5 miles)
• Cleveland-Hopkins International Airport (CLE) (8.6 miles)
• Concourse B (8.6 miles)
• American Airlines Ticket Counter (8.6 miles)
• Hertz Rent A Car (9.4 miles)