Holly Hill
Save10190 Fairmount Road, Newbury, OH 44065
For more information about senior living options: (844) 490-3973
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Across several facilities and care settings, the reviews sketch a portrait of care that is at once deeply personal and highly variable. Families describe a wide range of experiences, from exceptionally compassionate frontline teams to frustrations with administrative communication and leadership. What threads through many accounts is a strong appreciation for hands-on care - nurses, nursing assistants, therapists, dietary staff, and cleaners who show up consistently, listen, and work to keep residents safe and comfortable. Yet alongside those accolades, there are pointed cautions about under-staffing, uneven leadership, and gaps in information that leave families feeling unsure about their loved ones' status.
A common refrain centers on the rehab environment: when the focus is on rehabilitation, families often report a bright, well-staffed experience. Nurses and therapists are frequently praised for being kind, attentive, and thorough, with call lights answered in a timely fashion and doctors or nurse practitioners visiting regularly. In several remarks, therapists are singled out for their quality work, and the overall rehab experience is described as the strongest part of the facility's offering. The cleanliness of the spaces and the quality of meals are repeatedly noted in positive terms as well, reinforcing the sense that rehab wings and common areas are well cared for and comfortable for residents and visitors alike.
The memory care environments receive particularly heartfelt praise in some places, especially at Holly Hill. Families recount that staff in memory care treat residents as if they were family - delivering genuine kindness, compassion, and steady routines that bring comfort during challenging transitions. Specific caregivers - Angie, Amanda, Denise, Jen, Jo - are singled out for their exceptional care and the emotional impact their work has had on families who watched loved ones face the last months of life with dignity and warmth. The sentiment is that Holly Hill's memory care teams go above and beyond, fostering trust and a sense of safety for residents and their families alike. Cleanliness, attentiveness from staff, and responsive communication about daily progress contribute to a sense that, in those sections of the facility, care is consistently conscientious and patient-centered.
But the same reports that praise the rehab and memory care teams also reveal a mixed picture when it comes to long-term care, administration, and front-office interactions. One resident reflects a stark contrast between the rehab unit and the long-term care side, describing the latter as a "prison-like" environment in comparison to the more supportive rehab area. Another account raises concerns about an unwelcoming leadership presence, with a particular criticism aimed at a director of nursing or DON who was described as extremely rude to staff. There are even pointed criticisms about the behavior of management in certain contexts, and a sense that the long-term care environment can feel less inviting or supportive than the rehab experience.
Several reviewers speak to communication gaps that complicate the family experience. In some cases, family members feel under-informed about a loved one's status, especially when POA dynamics are involved or when family members live out of town. There are mentions of enrollment and admissions discussions where staff were perceived as pushy or unhelpful - specifically noting a director of admissions who was described as rude and evasive. These experiences contribute to a perception that while the clinical care may be strong, informational transparency and collaborative communication with families could be improved in some settings.
Cleanliness and overall facility appearance emerge as consistently positive notes in many reviews. Walls, rooms, and common areas are described as well cared for, with a sense that staff maintain a safe, sanitary environment. The availability of snacks, the quality of food, and the comfortable rooms also receive favorable mentions, reinforcing the idea that, on most fronts, these organizations strive to provide a hospitable atmosphere for residents and visitors. Yet amidst this praise, the same reviews remind readers that operations are subject to staffing realities - some facilities appear to struggle with adequate staffing levels at times, which can influence the pace of care and the experience of residents and families.
Ultimately, the body of reviews paints a nuanced, sometimes ambivalent picture: families celebrate the empathetic, capable care delivered by front-line teams and the positive impact of rehab-focused programs, while also voicing frustration with management decisions, communication gaps, and the challenges of long-term care in an overextended system. The most enduring messages emphasize that the quality of bedside care - nurses, aides, therapists, and memory care specialists - often shines brightest, while the broader administrative and leadership framework can significantly color the overall experience. In the end, families repeatedly express gratitude for the individuals who showed up for their loved ones, even as they acknowledge that improvements in leadership communication and consistent long-term care practices would make a meaningful difference across the board.
Holly Hill in Newbury, OH is an assisted living community that offers personalized care and support for seniors. With a range of care services and amenities, residents can enjoy a comfortable and fulfilling lifestyle.
Located in a peaceful neighborhood, Holly Hill provides both board and care home options as well as skilled nursing facilities to meet the individual needs of residents. The community boasts a variety of amenities to enhance the daily lives of its residents. With a spacious dining room, residents can enjoy delicious meals prepared by professional staff while accommodating special dietary restrictions. Each living space is fully furnished to provide comfort and convenience.
Outdoor spaces including gardens offer opportunities for relaxation and enjoyment of nature. Housekeeping services ensure that the living environment is clean and tidy at all times. Move-in coordination is available to make the transition into Holly Hill as smooth as possible.
In terms of care services, Holly Hill offers assistance with activities of daily living such as bathing, dressing, and transfers. The community also facilitates coordination with healthcare providers, ensuring that residents receive necessary medical attention when needed. Medication management is provided to promote safety and well-being. Special dietary restrictions are accommodated, so each resident's nutritional needs are met.
Transportation arrangements for medical appointments are available for added convenience. Scheduled daily activities keep residents engaged and entertained while promoting social interaction within the community.
The location of Holly Hill offers easy access to various amenities nearby. Two parks provide opportunities for outdoor recreation and leisurely walks. Nearby pharmacies ensure convenient access to medications, while eight physicians offer accessible healthcare services. Restaurants cater to diverse culinary preferences, providing dining choices beyond the community's offerings. Places of worship provide spiritual support and connections within the local community. Theaters offer entertainment options for enjoyable outings with loved ones. Furthermore, three hospitals nearby provide comprehensive medical care if required.
Overall, Holly Hill in Newbury, OH provides an assisted living community where seniors can receive compassionate care tailored to their needs in a comfortable and supportive environment.
Holly Hill is located at 10190 Fairmount Road, Newbury, OH 44065 in Geauga County, Ohio
Holly Hill on seniors.fyi includes 10 photos including images showing interior, living room, decor, artwork, brick, bathroom, porch, spa, and more.
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