Heather Hill

Pros

• The activities department provided excellent support by allowing FaceTime calls for families living far away.
• The therapy staff received high praise for their effectiveness, helping patients regain their mobility and independence.
• Some staff members were noted as friendly and approachable, contributing to a supportive atmosphere.
• A patient experienced significant progress in recovery thanks to the dedicated therapists at the facility.
• Overall, there are instances of compassionate care that made a positive impact on certain patients’ experiences.

Cons

• The care facility lacks communication with families and does not answer their phones.
• Majority of the nurses exhibit rude and degrading behavior towards families, with one nurse being particularly high-handed.
• Patients in the facility are not treated with the care they should receive, leading to concerns from family members.
• Staff in the dementia ward appear uninterested and annoyed when asked to provide services.
• The facility is outdated, unclean, and needs significant improvements to its environment.
• Response times for patient needs are slow, leading to serious health issues going unnoticed by staff.
• The food provided is described as awful, with unhealthy options offered regularly.

Review

The reviews of Heather Hill Rehab in Chardon, Ohio, paint a complex picture of the facility, marred by serious concerns about patient care and staff interactions. Many reviewers express deep dissatisfaction with the way the care facility manages communication and support. One reviewer highlighted that unless family members can be present daily to oversee their loved ones’ treatment, they should think twice before placing someone in this facility. Communication is described as severely lacking, with families finding it difficult to reach staff by phone. In one case involving a ventilator-dependent patient, there were significant discrepancies between what was initially promised regarding equipment needs and what the actual care entailed. This delay in appropriate respiratory support lasted over a month and caused significant distress not only for the patient but also for the family.

Further compounding these issues are reports of rude and condescending behavior from some nursing staff. One reviewer specifically singled out a caregiver named Cherise as particularly unprofessional, claiming she treated family members with disdain rather than empathy. Another nurse allegedly responded angrily when families inquired about their loved ones' well-being, creating an atmosphere where external support seemed unwelcome. This negative interpersonal dynamic left some families feeling undervalued and dismissed, compounding their stress during already challenging times.

In stark contrast to these criticisms, however, several positive reviews noted impressive experiences with specific departments within Heather Hill Rehab. The activities department received commendations for their kindness and efforts to connect patients with their families despite distances—allowing virtual visits via FaceTime twice a week showed dedication that stood out amongst otherwise disappointing service narratives. This dichotomy between departments suggests inconsistency within operational standards at the facility.

Another reviewer shared personal experience post-surgery where they encountered alarming treatment protocols after spinal fusion surgery. Reportedly mishandled by staff who disregarded her safety needs after an incident where she felt precariously limped over her bed—a clear violation of basic caregiving principles—underscored potential risks patients might face due to negligence or poor training among staff members. This case exemplifies how critical proper attention to patient protocols is during recovery phases when patients might be more vulnerable.

Conversely, some individuals praised the therapists at Heather Hill Rehab as being instrumental in regaining mobility after severe medical incidents; one user celebrated walking out unaided ten weeks post-admission thanks to dedicated rehabilitation efforts from those professionals within the therapy team. Such contrasting perspectives prompt questions about whether experiences may vary significantly based on individual caregivers rather than institutional policies or practices.

Moreover, dining experiences have been criticized repeatedly across multiple reviews—considered subpar—with complaints ranging from inadequate nutritional options offered to untidy presentation and preparation of food served to patients: greasy foods like fried chicken nuggets dominated menus instead of healthier alternatives crucial for recovery dietary plans needed at such facilities.

Overall, while there are pockets of excellent care provided by committed therapists at Heather Hill Rehab who help restore hope for many patients like walking on their own again; systemic issues around communication within nursing teams combined with negative attitudes from certain employees cast shadows over this institution’s reputation as an adequate healthcare provider worthy of trust which leads readers discerning future choices potentially making other arrangements elsewhere for better quality assistance expected during vulnerable health challenges faced by them or loved ones seeking compassionate environments conducive towards healing physically as well emotionally through times requiring utmost sensitivity shown every step along recovery journeys deemed indispensable always!

Hospitals

• Rehabilitation Hospital At Heather Hill (0.3 miles)
• University Hospitals Geauga Medical Center (2.2 miles)
• Lake Hospital System (3.6 miles)
• Lake Health (3.6 miles)
• Chesterland Medical Center (7.1 miles)
• TriPoint Radiology Department (9 miles)
• University Hospitals Concord Medical Center (9.3 miles)

Theaters

• Mayfield Road Drive-In (0.7 miles)

Parks

• Bass Lake Preserve (1.3 miles)
• Claridon Woods Park (4.3 miles)
• Punderson State Park (5.8 miles)
• Lake Metroparks Farmpark (6.5 miles)
• Holden Arboretum (6.9 miles)
• Eagle Park Sprayground (8.2 miles)
• Mineral Lake Park (8.9 miles)

Physicians

• Vance Eye Care (2 miles)
• Drs. Andreani, Byler, & Cameron's Office (2.1 miles)
• Northeast Surgical (2.1 miles)
• Geauga Women's Specialties (2.2 miles)
• Chardon Pediatrics (2.2 miles)
• Geauga Internal Medicine (2.3 miles)
• Comprehensive Family Practice (3.5 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (2.5 miles)
• Christ Covenant Church (9.6 miles)

Pharmacies

• Marc's Stores (3.1 miles)
• CVS Pharmacy (3.4 miles)
• Newbury Pharmacy (5.2 miles)
• Walmart Pharmacy (8.6 miles)
• CVS Pharmacy (8.9 miles)
• Ricerca Biosciences (9.3 miles)
• CVS Pharmacy (10.5 miles)

Restaurants

• Chardon Tavern & Grill (3.2 miles)
• Taco Bell (3.2 miles)
• McDonald's (3.3 miles)
• Jersey Mike's (3.4 miles)
• Square Bistro (3.4 miles)
• Deep Springs Trout Club (3.4 miles)
• Bella Cucina Ristorante (3.5 miles)

Cafes

• Chardon Buckeye Chocolate Café (3.2 miles)
• Starbucks (3.4 miles)
• C's Cafe (8.9 miles)
• Starbucks (9 miles)
• Sunny Street Cafe (9.1 miles)
• The Corner Cafe (10 miles)

Transportation

• U-Haul Neighborhood Dealer (8.2 miles)