The Lakes Of Monclova

Pros

• The caregivers at The Lakes of Monclova treated residents with compassion and dignity, providing both professional and caring support.
• The facility was described as beautiful, clean, and safe, contributing to residents’ happiness.
• The memory care director demonstrated a profound understanding of resident needs by scheduling activities according to their daily rhythms.
• Residents were observed enjoying the delicious food, which was an important aspect of their daily experience.
• Family-friendly events like Sunday brunches were available, enhancing the overall community feel.
• The staff was friendly and responsive, willing to listen to family concerns and accommodate special requests.
• Activities were starting to resume post-COVID, indicating a commitment to engaging residents in enjoyable experiences again.
• The facility maintained clean living spaces, providing reassurance about safety and hygiene standards for residents.

Cons

• The facility became secretive during the COVID-19 pandemic, leading to a significant decline in care quality.
• Residents were confined to their rooms and not allowed outside or to walk the halls, severely limiting their freedom.
• There was a lack of trained staff, resulting in inadequate care and hygiene issues for residents.
• Multiple reviewers reported that patient care was non-existent due to low staffing levels, particularly during the night shifts.
• The management dodged questions about billing and failed to provide clear explanations for high charges.
• Residents experienced repeated health issues, such as UTIs, due to neglect in changing briefs and bathing.
• Staff showed uncaring and apathetic behavior towards families' concerns regarding incidents involving their loved ones.
• There were reports of falls occurring without adequate supervision or preventive measures being taken by staff.
• Personal items belonging to residents were reportedly discarded without proper handling or communication with families.
• Overall dissatisfaction led some families to feel a sense of relief upon leaving the facility.

Review

The Lakes of Monclova has received a wide spectrum of reviews from families regarding the quality of care and environment it provides for its residents, particularly during and following the COVID-19 pandemic. Many caregivers have expressed deep appreciation for the compassion, professionalism, and attentiveness exhibited by the staff prior to the pandemic. For instance, one family shared how their mother was treated with dignity and respect, noting the cleanliness of the facility, along with a multitude of engaging activities such as dancing and Sunday brunches that fostered family engagement. Residents thrived in an environment that prioritized both physical safety and emotional well-being. Many caregivers were pleased with the good food offered at these gatherings, enhancing a sense of community.

However, contrasting experiences emerged as families navigated through the challenges posed by COVID-19. Several reviewers reported dramatic declines in care standards during this period. Initially satisfied with the level of service provided to their loved ones, they observed a concerning lack of transparency from management about incidents related to COVID-19 cases within the facility. Reports surfaced indicating numerous infections among residents and staff members—90% becoming infected at one point—and some families alleged that 32 deaths were hidden from public knowledge. This led to feelings of betrayal among those who had once been pleased with The Lakes’ services.

In particular, concerns regarding memory care were highlighted in various reviews. One reviewer noted that they felt reassured by observing how nicely managed activities were around meal times; however, others recounted harrowing experiences where inadequate staffing levels resulted in neglectful oversight over vulnerable residents. An account detailed how their mother suffered recurrent urinary tract infections due to inconsistent hygiene practices stemming from insufficient staff presence during night shifts. This pattern raised alarm bells for many families who relied on care facilities to provide necessary assistance for those unable to advocate for themselves.

On another front, issues surrounding financial transparency also became problematic for numerous residents' families; some recounted unpredictable billing practices which seemed disconnected from actual care being provided. They voiced frustration over escalating costs without clear justifications or explanations on what services these fees were covering—a practice described as predatory by some reviewers who felt trapped into staying longer than anticipated due to finances despite satisfactory options dwindling away amidst deteriorating conditions.

The personal anecdotes shared paint a distressing picture when it comes down directly evaluating The Lakes’ responses post-COVID outbreaks: lackluster reaction management stretched into poor communication tactics when incidents occurred involving falls or medical emergencies facing residents under their watch leading several families reeling from fear about accountability—or lack thereof—for injuries sustained while under supervision. One heart-wrenching situation involved an elderly woman left unattended despite being flagged as high-risk for falls; her subsequent discovery on the floor led not only to an ambulance bill but also frustration owing largely due negligence shown throughout this incident.

For many caregivers navigating this landscape filled with mixed messages—one day claiming compassion towards each individual needing help while another scene paints stark realities around disorganization—the verdict seems overwhelmingly clear across indicated sentiments: proceed cautiously before entrusting anyone you love into their hands again! The testimonials range widely enough that future clients would be prudent in investigating thoroughly before making any decision regarding placing loved ones within those walls if they desire comfort amid knowing positive outcomes will result throughout caregiving efforts made therein—it’s imperative they know precisely what is happening behind closed doors before signing away trust alongside familial bonds forever altered under uneasy circumstances displayed going forward beyond mere appearances found inside premises reflecting warmth just beyond sightlines formed merely upon first impressions gathered easily said than done understandably so given such reports pouring forth candidly!

This part of Maumee, Ohio, offers a variety of amenities that cater to the needs of seniors looking for a convenient and comfortable living environment. With multiple restaurants such as Beer Barrel Pizza & Grill and Barry Bagels in close proximity, residents can enjoy a diverse selection of dining options. Additionally, there are several reputable physicians and medical facilities nearby, including Family Medical Center and Northwest Surgical Specialists, ensuring easy access to healthcare services. For leisure and relaxation, there are picturesque parks like Side Cut Metropark and Woodlands Park within a short driving distance. Furthermore, the presence of pharmacies like Rite Aid and Kroger Pharmacy nearby make it convenient for seniors to access their medication needs. Overall, this part of Maumee offers a well-rounded community with essential services and recreational opportunities for seniors looking to relocate to the area.

Restaurants

• Beer Barrel Pizza & Grill (0.8 miles)
• McDonald's (1.9 miles)
• McDonald's (2.5 miles)
• Barry Bagels (2.6 miles)
• McDonald's (2.7 miles)
• La Fiesta (2.7 miles)
• McDonald's (3.7 miles)

Physicians

• Family Medical Center (1.1 miles)
• The Eye Institute of Northwestern Ohio (1.5 miles)
• Fallen Timbers Internal Medicine (1.5 miles)
• Ohio Heart & Vascular Consultants (1.5 miles)
• Northwest Surgical Specialists (1.6 miles)
• ProMedica Physicians Arrowhead Pediatrics-Maumee (1.6 miles)
• Podiatric Assoc (2.1 miles)

Hospitals

• St Luke's Hospital (1.3 miles)
• University of Toledo Medical Center (6.3 miles)
• UTMC - 4CD Oncology Hemoc Med-Surg (6.3 miles)

Cafes

• Starbucks (2 miles)
• Levi & Lilacs Whiskey (3.2 miles)
• Starbucks (3.7 miles)
• Panera Bread (3.8 miles)
• Starbucks (4 miles)
• The Bard’s Coffee (4 miles)
• The Flying Joe (4.2 miles)

Pharmacies

• Rite Aid (2.7 miles)
• Kroger Grocery Pickup and Delivery (2.8 miles)
• Rite Aid (3.3 miles)
• Kroger Pharmacy (3.5 miles)
• Rite Aid (3.6 miles)
• Walgreens (3.9 miles)
• The Drug Store of Perrysburg (4 miles)

Parks

• Side Cut Metropark (3.6 miles)
• Woodlands Park (4.9 miles)
• Swan Creek Preserve Metropark (5.2 miles)
• Lusher Park (6.6 miles)
• Oak Openings (7.2 miles)
• Walbridge Park (7.5 miles)

Places of Worship

• Community of Christ Lutheran Church Elca (4.6 miles)

Transportation

• Toledo Express Airport (TOL) (5.7 miles)