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Swan Pointe Care Ctr in Maumee, OH

Swan Pointe Care Ctr is an assisted living community in Maumee, OH.

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Swan Pointe Care Ctr in Maumee, OH

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Swan Pointe Care Ctr Swan Pointe Care Ctr

3600 Butz Rd, Maumee, OH 43537

To contact a resident: (419) 867-7926

For more information about senior living options: (866) 208-4318

3.2 from 57 reviews
5 stars
28
4 stars
2
3 stars
2
2 stars
1
1 stars
24

Overall Review of Swan Pointe Care Ctr

caveat 10 reviews mention this

Phone access is a frequent problem

Residents and families frequently report trouble reaching staff by phone.

Multiple reviewers say calls are not answered or are only answered after many attempts, which left families unable to reach their loved ones or get updates. Several reviews also mention missed follow-ups after falls or care needs, tying the communication gap to delayed response. In contrast, a smaller number of positive comments still point to families getting contact from staff, but the phone issue shows up often enough to be a recurring concern.

common 9 reviews mention this

Staff care and friendliness stand out

Many reviewers describe the staff as caring, friendly, and responsive to residents.

Across many reviews, families praise nurses and caregivers for being helpful, caring, and genuinely focused on residents’ well-being. Some reviewers specifically note good communication once staff connect with them, including being called about care and needs. Even with criticism elsewhere, these positive experiences repeat often, particularly around day-to-day attention and emotional support.

common 8 reviews mention this

Therapy receives both praise and complaints

Reviews repeatedly mention therapy and physical rehab as a major part of the experience.

Several reviewers are positive about therapy, describing a fantastic therapy department or strong physical therapy teams. Others report therapy falling short, including cases where therapy did not help or concerns about how treatment was handled. Together, the reviews suggest therapy can be a standout when it goes well, but it is also a frequent point of disappointment for some residents and families.

caveat 6 reviews mention this

Facility condition draws strong criticism

Some reviewers say the facility’s cleanliness and upkeep fall short.

A number of reviews describe problems with cleanliness and general upkeep, including dirty conditions, unpleasant smells, and unclean rooms or beds. Several comments also point to maintenance concerns such as broken or not-working systems. These issues appear alongside worries about slow response to care needs, making facility condition a recurring complaint.

common 2 reviews mention this

Home-like atmosphere is mentioned

Some families describe a more home-like or laid-back atmosphere.

A couple of reviewers say the day-to-day environment felt home-like and comfortable for residents. Another review characterizes the atmosphere as laid back. While this theme is less frequently mentioned than staffing or phone access, it still shows up as part of the overall experience.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Types of Care

  • Assisted Living Assisted Living
  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Activities on-site Activities on-site
  • Devotional services off-site Devotional services off-site
  • Indoor common areas Indoor common areas

Transportation

  • Toledo Express (5 miles away) Toledo Express (5 miles away)

Care Services

  • Ambulatory care Ambulatory care
  • Diabetic care Diabetic care

Dining

  • Meals provided Meals provided

Activities

  • Activities on-site Activities on-site
  • Devotional activities offsite Devotional activities offsite

Nearby Places of Interest

Physicians

  • Fallen Timbers Internal Medicine (1.3 miles)
  • The Eye Institute of Northwestern Ohio (1.4 miles)
  • ProMedica Physicians Arrowhead Pediatrics-Maumee (1.6 miles)
  • Northwest Surgical Specialists (2.1 miles)
  • Family Medical Center (2.2 miles)
  • Pulmonary & Critical Care Specialist (2.4 miles)
  • Ohio Heart & Vascular Consultants (2.5 miles)

Restaurants

  • McDonald's (1.8 miles)
  • Beer Barrel Pizza & Grill (2 miles)
  • Garden Harvest Marketplace (2.6 miles)
  • Barry Bagels (2.7 miles)
  • Chick-Fil-A (2.8 miles)
  • McDonald's (2.8 miles)
  • Culver's (2.9 miles)

Cafes

  • Starbucks (2.1 miles)
  • Starbucks (2.7 miles)
  • Panera Bread (2.8 miles)
  • Levi & Lilacs Whiskey (3.9 miles)
  • The Bard’s Coffee (4.8 miles)
  • Starbucks (5.1 miles)
  • The Flying Joe (5.5 miles)

Hospitals

  • St Luke's Hospital (2.3 miles)
  • University of Toledo Medical Center (6.2 miles)
  • UTMC - 4CD Oncology Hemoc Med-Surg (6.2 miles)

Pharmacies

  • Kroger Pharmacy (2.4 miles)
  • Rite Aid (2.4 miles)
  • Kroger Grocery Pickup and Delivery (2.9 miles)
  • Rite Aid (3.2 miles)
  • Rite Aid (3.4 miles)
  • Walgreens (3.5 miles)
  • Kroger Pharmacy (4.8 miles)

Parks

  • Side Cut Metropark (4.2 miles)
  • Swan Creek Preserve Metropark (4.9 miles)
  • Woodlands Park (5.7 miles)
  • Oak Openings (6.8 miles)

Transportation

  • Toledo Express Airport (TOL) (4.6 miles)

Places of Worship

  • Community of Christ Lutheran Church Elca (4.8 miles)

Frequently Asked Questions

Where is Swan Pointe Care Ctr?

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