Swan Pointe Care Ctr in Maumee, OH
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3600 Butz Rd, Maumee, OH 43537
For more information about senior living options: (844) 490-3973
The management team is great. The physical therapy team is great. The facility is beautiful and the staff is wonderful. The staff was phenomenal in taking care of the aunt; Tracey and the nurses were very helpful and caring. The building is very friendly and the care provided is excellent. The staff is wonderful and has the resident's best interests at heart. The facility has a very home-like atmosphere with caring and friendly staff. The nurses and staff were very friendly and prompt.
They never answer the phone, making it impossible to talk to their loved ones. Residents are not given medications, not showered, and not provided the prescribed renal diet. Linen and personal care are incomplete and clothes have been lost. Exercise equipment is not wiped down between clients. They will not help with transportation home and residents cannot walk. The air conditioners are not working. They do not read paperwork after dialysis, causing missed scheduled appointments. The facility is dirty and poorly maintained; upkeep seems unfunded. Residents are neglected and not cared for properly; lives have been lost there. Some staff are rude, lazy, and untrustworthy; theft from residents has occurred.Swan Pointe Care Center in Maumee is best viewed as a small, home-like option for families that can ride herd on care closely and prioritize rehabilitation services delivered by a capable physical therapy team. The audience that should seriously consider this community are those who want personal attention, are comfortable advocating for their loved one, and value a setting where staff may be more accessible in a pinch. It is not ideal for residents who require highly reliable medication management, uninterrupted nursing response, or pristine, consistently clean surroundings. If dependable call-backs, timely med administration, and predictable service are non-negotiable, alternatives should be pursued.
Careful readers will want to acknowledge who may want to consider alternatives upfront. Those needing airtight medication protocols, rapid escalation of medical issues, or rigorous accountability for staffing shortages will likely find Swan Pointe lacking in consistency. Families that depend on prompt transportation, verifiable medical updates, and a consistently responsive front desk will want to compare other nearby options. The volume of negative experiences - missed calls, delayed treatments, and cleanliness concerns - signals a need for thorough due diligence before committing long term.
The strongest positives at Swan Pointe lean into the rehab and personal-care niche. Management is repeatedly cited as engaged, and the physical therapy team earns repeated praise for skill and focus. Several residents' families describe a warm, homelike atmosphere and staff who genuinely care, with some praise directed at nurses and aides who go the extra mile. In the right circumstances, these strengths can translate into meaningful daily progress and a sense of safety that is earned through attentive front-line teams. Yet these advantages do not erase the gaps that recur in other areas.
Balance comes into sharper relief when reviewing the broader patterns across the reviews. Issues around communication and responsiveness appear consistently, including phone access problems and difficulty obtaining timely updates or test results. Reports of missed medications, delayed therapies, and questions about dietary compliance point to a structural vulnerability in operations that can undercut the care value for long-stay residents. Cleanliness and maintenance concerns - unpleasant odors, flies, and clutter - weight the decision toward caution, especially for families prioritizing a pristine environment and reliable infection-control practices. In short, the positive caregiving experiences exist, but they are unevenly distributed and often overshadowed by reliability problems.
For families weighing Swan Pointe, a practical decision framework is essential. Plan multiple site visits that capture different times of day and days of the week to observe response times, medication delivery, and housekeeping routines. Request direct meetings with the administrator and the head nurse to review current staffing levels, turnover, and the facility's process for handling medication administration and test results. Ask to see recent QA or corrective-action plans, inspection reports, and cleanliness logs. Confirm therapy schedules and the availability of transportation for outings or discharges, and probe how communication is managed when a crisis arises. Talk to current residents and family members about what a typical day looks like and whether concerns are addressed promptly.
The bottom line is practical but firm: Swan Pointe offers genuine strengths in rehabilitation-oriented care within a smaller, personable environment, yet the track record on consistency, communication, and basic safeguarding is uneven. For families willing to stay actively involved and to push for timely, clear updates - especially when rehab progress is the primary goal - this community can work, provided diligence exposes and mitigates operational gaps. For anyone whose priority is unambiguous, reliable care - particularly around medications, rapid nurse response, and a consistently spotless milieu - there are safer, more consistently performing options in the area.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Toledo Express (5 miles away)
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.Swan Pointe Care Center in Maumee, OH is a skilled nursing facility that provides top-quality care for seniors in need of assistance. Our community offers a comfortable and homelike environment where residents can receive specialized diabetic care and support.
At Swan Pointe Care Center, we strive to provide a holistic approach to senior care. In addition to our skilled nursing services, we offer devotional services off-site for spiritual enrichment. Our indoor common areas are designed to foster socialization and a sense of community among our residents.
We understand the importance of maintaining an active and fulfilling lifestyle. That is why we organize devotional activities offsite, allowing our residents to engage in their faith while enjoying outings with fellow community members. Furthermore, our location boasts 5 cafes, 2 parks, 8 pharmacies, 15 physicians' offices, 15 restaurants, transportation options, places of worship nearby and even a hospital within close proximity. This ensures that our residents have easy access to essential amenities and healthcare services.
Swan Pointe Care Center is dedicated to providing exceptional care in a warm and welcoming environment. We prioritize the well-being and comfort of our residents while promoting their independence and overall quality of life.
Swan Pointe Care Ctr is located at 3600 Butz Rd, Maumee, OH 43537 in Lucas County, Ohio
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