3600 Butz Road, Maumee, OH 43537
For more information about senior living options: (844) 490-3973
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The management team is great. The physical therapy team is great. The facility is beautiful and the staff is wonderful. The building is very friendly and the staff provide excellent care. The nursing staff is amazing and they really do their best to care for the residents. Tracey and the nurses were very helpful and caring. The staff are caring and friendly, and the facility has a home-like atmosphere. Donna in HR is amazing and does her best to accommodate staff. The staff call family about everything and have the resident's best interests at heart. The respite stay was excellent and the staff understand her care.
The facility rarely answers the phone, making it impossible for families to speak with their loved ones. Residents are not receiving prescribed medications or showers, and renal diets are ignored. Linens and personal care are incomplete, and residents' clothes are frequently lost. The facility is dirty and poorly maintained, with flies, dirty beds, and unpleasant smells. Staff fail to arrange transportation for residents who cannot walk, leaving them stranded. Air conditioning is often not functioning, compromising comfort and safety. Communication is poor: staff seldom respond to calls or provide test results, and paperwork is not read or followed. There is frequent staff turnover, rude behavior, and perceived neglect of residents. Transfers are mishandled, with residents misplaced or signed for by dementia patients without family notification.The collection of reviews presents a striking contrast between bright praise and deep concern. On one end, several readers describe a facility that feels welcoming and well-staffed, with comments about a "great management team," a "great physical therapy team," and a "beautiful facility" where the staff are praised as wonderful and caring. Some families recount positive experiences: a loved one having a "pheasant stay" or rehab that felt personal and attentive, or a family member who believes the staff genuinely has their relative's best interest at heart. A few reviews even call the place a comfortable, home-like environment with friendly people and responsive nurses. In short, there are moments of exceptional care and genuine appreciation for certain individuals within the facility.
But these positive notes are markedly outweighed by a chorus of serious, specific complaints about care quality, safety, and communication. Many reviewers report that essential procedures and medications are not consistently provided - medications late or missed, antibiotics delayed after infections, renal diets not followed, and dialysis paperwork not properly read or acted upon, leading to missed appointments or inappropriate care plans. One account describes a blood infection that was not properly treated for a week, culminating in a stroke after a nurse allegedly pushed a clot through a PICC line. Another caregiver recounts a terrifying scene of a loved one sitting in a puddle with her pants around her ankles, crying and needing help, with no one responding promptly. These stories underscore a pervasive worry about patient safety and the timeliness of critical interventions.
Communication problems emerge as a recurring and aggravating theme. Multiple reviews emphasize that the facility's phones are rarely answered, making it nearly impossible for families to contact nurses, social workers, or case managers. One note even bluntly requests, "Please answer the phone!" and highlights the frustration that, at a high price per resident, families should be able to speak with someone about their loved one. Some reviewers report that messages to specific staff members go unanswered for days, or that there is frequent turnover among caseworkers, leaving families without a reliable point of contact. The sense of being shut out or ignored compounds the distress created by other care concerns.
Staffing and accountability also stand out as major issues. Comments describe "terrible and lazy" staff, slow responses to patient needs, and a culture where staff turnover makes consistent, quality care hard to sustain. Yet there are counterpoints praising certain individuals, such as specific nurses or the HR staff, suggesting that experiences can vary dramatically by shift, unit, or caregiver. The mixed tone - praising some people while condemning others - points to inconsistencies in training, supervision, and perhaps workload that allow strong care to coexist with neglectful lapses.
The facility environment and maintenance appear inconsistent as well. While some reviews praise the facility's appearance and cleanliness, a large number of accounts paint a disturbing picture: flies in the building, dirt in beds, urinals overflowing on overbed tables, and overall smells that suggest poor upkeep. Several reviewers insist that the space does not reflect the level of care residents deserve, noting that upkeep and renovations seem underfunded or neglected. Even basic comforts - like clean linens, personal care, and accessible showers - are described as incomplete or irregular, with clothes sometimes lost or misplaced and personal belongings mishandled.
Against this backdrop of concern, a handful of reviews offer a more hopeful view. Some families appreciate small setting advantages, such as a smaller facility leading to quicker responses or more personalized attention. Respite stays are described as excellent, and a few testimonials highlight a genuinely home-like atmosphere and staff who go above and beyond. These pockets of positivity suggest that with the right leadership, staffing, and processes, the facility can deliver good care and a supportive environment for residents and families.
Overall, the collection signals a critical need for improvement across several dimensions: reliable communication with families, consistent administration of medications and care plans, timely responses to urgent needs, better staffing levels and supervision, and tangible attention to cleanliness, maintenance, and safety. Families considering this facility should verify current conditions, seek recent tour experiences, and ask pointed questions about medication management, response times, and who is responsible for care coordination on each shift. It is clear that while some residents and families have had positive experiences, a substantial number of reviews describe serious shortcomings that require decisive action from leadership and staff to ensure safety, dignity, and quality of life for all residents.
90 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Toledo Express (5 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Addison Heights Health And Rehabilitation Center in Maumee, OH offers a comprehensive range of amenities and care services designed to enhance the quality of life for its residents. The community features a beauty salon where residents can receive salon services and feel pampered. Residents can also enjoy their favorite shows and programs with the availability of cable or satellite TV in their rooms. The community operates transportation services, providing convenient access to nearby destinations such as shopping centers, restaurants, and community events.
For those interested in technology, there is a computer center where residents can access the internet or learn new digital skills. The dining room provides restaurant-style dining experiences, offering delicious meals prepared by skilled chefs. Additionally, there is a fitness room equipped with exercise equipment where residents can stay active and maintain their physical well-being.
The facility includes fully furnished accommodations with private bathrooms, ensuring comfort and privacy for each resident. Housekeeping services are provided to ensure a clean and tidy living environment. There is also an outdoor space and garden area where residents can relax amidst nature.
To promote mental wellness and engagement, the community offers various activities such as gaming rooms, small libraries with a collection of books, and scheduled daily activities that stimulate social interaction among residents. Moreover, a wellness center is available to provide support for overall health management.
Residents have access to Wi-Fi/high-speed internet throughout the community to stay connected with friends and family virtually. The staff at Addison Heights Health And Rehabilitation Center are available 24/7 through the call system for any assistance needed by the residents. They offer assistance with activities of daily living including bathing, dressing, transfers, as well as medication management.
Special dietary restrictions are accommodated through diabetes diet options and special dietary menu plans. Transportation arrangements are made for non-medical purposes such as outings or other appointments outside of doctors' visits.
Located conveniently near cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, hospitals, and transportation options, Addison Heights Health And Rehabilitation Center provides a thriving assisted living community where residents can enjoy a fulfilling and comfortable lifestyle while receiving the care and support they need.
Addison Heights Health And Rehabilitation Center is located at 3600 Butz Road, Maumee, OH 43537 in Lucas County, Ohio
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