Paramount Healthcare

Pros

• Reviewers describe Paramount's customer service line as the redeeming quality, with Ohio-based representatives who usually answer questions well.
• They note that contacting support means speaking with someone in the United States, not a call center.
• Some reviewers say they are 100% insured.
• Extra benefits have been helpful for members.
• There is a discount if both spouses enroll with Paramount.
• Paramount has approved and made it easier for members to obtain necessary healthcare.

Cons

• Paramount denied an out-of-network claim and ignored the initial and follow-up appeals.
• The company shows zero regard for policyholders.
• The website frequently doesn't work, with broken links and unreliable provider searches.
• The site seldom displays accurate information about providers, prescriptions, or coverage.
• Ordering a new ID card is unusable due to nonfunctional links.
• In-network coverage is more expensive than competing options.
• The merger with Medical Mutual coincided with a decline in service quality.
• Transportation and appointment logistics are poorly managed, leading to missed or misrouted pickups.
• Paramount and NationsBenefits customer service blame each other and fail to resolve issues.
• The dashboard and EOBs load slowly and are frequently inaccessible.
• Paramount and NationsBenefits fail to provide lists of in-network doctors or updated benefits in a timely manner.
• Customer service often hangs up or does not return calls.

Review

What emerges from these reviews is a portrait of widespread frustration with Paramount Elite Medicare plans and their partner NationsBenefits. Across dozens of experiences, the most consistent threads are a broken or unreliable digital experience, a sense that claims and appeals are mishandled or unreasonably delayed, and a frustrating disconnect between what the plans promise and what members actually receive. While a few voices note usable customer service or a few redeeming benefits, the overwhelming tone is dissatisfaction and disappointment.

First, the website and digital tools are a major point of pain. Reviewers describe a portal that does not work consistently, if at all. They report being unable to log in, seeing broken links, or encountering pages that never finish loading. When they can access the site, finding in-network providers is described as a near-random experience - sometimes returning pages of results, other times showing zero providers within a broad radius or none at all near major cities. People also complain about the inability to view benefits, check coverage, or predict what is covered, with many links leading to errors or dead ends. Ordering new ID cards or accessing up-to-date information is repeatedly described as futile. In short, the dashboard and "find a provider" features are repeatedly cited as nonfunctional or unreliable, turning what should be a straightforward online experience into a daily source of frustration and confusion.

Second, the handling of claims, coverage, and appeals is a major source of distrust and anger. Several reviewers report outright denial of claims (including out-of-network consultations) and then describe an appeal process that was promised to take 30 days but dragged on far longer - sometimes three months or more. In many cases, efforts to pursue an appeal or re-ballot a decision were ignored, or responses were slow and non-committal. Members feel the process is opaque and unresponsive, making it difficult to understand what is covered and how to push back when the system appears to shortchange them. This pattern leaves people feeling that the system is not accountable to policyholders and that resolving disputes is both time-consuming and unrewarding.

Third, there is a persistent sense of churn and poor coordination between Paramount and NationsBenefits. Reviewers describe two companies passing the buck to each other, with neither taking full ownership of problems. The result is multi-layered frustration: billing questions, coverage questions, and service requests bounce between the two organizations, with members having to repeat themselves and re-explain the situation in every call. The experience is characterized by repeated calls, long holds, and continual transfers, with some reviewers reporting that neither party returns calls or resolves the underlying issue. This lack of cohesive service exacerbates already tense situations around medical care and reimbursement.

Transportation and access to care emerge as another pain point. Several members recount attempts to arrange transportation for appointments that end up far from their home or fail to show up altogether. One reviewer describes a transportation arrangement scheduled an hour away from where they live, while another notes a missed appointment because a transportation provider never arrived. These failures have direct, real consequences for patients who need timely medical care, including oncology appointments, and they color the overall view of the plan as failing to fulfill practical, everyday needs beyond purely financial coverage.

Despite the heavy chorus of complaints, there are a few positive notes scattered through the feedback. A subset of reviewers emphasizes that customer service lines can be responsive and staffed by people in the United States, offering a break from impersonal call-center experiences and, in some cases, easier access to answers. A handful of respondents say benefits have been helpful (including extra benefits and some discounts for dual coverage), and they report instances where claims or coverage were resolved, or at least handled more smoothly. A small number of members also mention that, after the transition to NationsBenefits or following a merger, there have been moments of improved communication or smoother processes, though these remarks are far less common than the negative experiences.

The sentiment around the merger and ongoing operation is notably mixed but leans negative. Several reviews attribute most of the current headaches to the period after Paramount's acquisition or merger activity with NationsBenefits or Medical Mutual. They express concern that the combination has not delivered the promised improvements and, in many cases, has introduced new layers of confusion and delays. Some reviewers express skepticism about whether the situation will improve, while a few issued hopeful remarks about potential future improvements that they feel have not yet materialized.

Overall, the experiences shared portray Paramount Elite and NationsBenefits as a system that often fails to deliver the basic expectations many members have: reliable access to information, transparent and timely claims handling, coherent customer service, and dependable support for arranging transportation and accessing care. The strongest, most consistent thread is a perception of broken digital infrastructure and slow, disjointed service that makes managing health benefits stressful and protracted. For many, the consequence is a willingness to seek alternatives or to view open enrollment as a difficult, risk-laden decision. The prevailing message is clear: if you have a choice, you might want to look elsewhere, because the combination of a difficult-to-navigate website, inconsistent provider access, and frustrating customer service characterizes the experience far more often than not.

This part of Maumee, Ohio offers a convenient and bustling area with a variety of amenities within close proximity. With several cafes such as Starbucks and local favorite Levi & Lilacs Whiskey, residents can enjoy a cup of coffee or a meal out with friends. There are also multiple physicians' offices nearby, providing easy access to medical care. A range of dining options are available, from fast food chains like McDonald's to sit-down restaurants like TGI Friday's. Pharmacies like Rite Aid and Kroger Pharmacy are easily accessible for medication needs. Nearby hospitals include St Luke's Hospital and University of Toledo Medical Center, ensuring residents have access to quality healthcare services. For outdoor recreation, parks like Side Cut Metropark and Woodlands Park offer green spaces for leisurely strolls or picnics. Overall, this area provides a mix of conveniences and opportunities for social engagement that may appeal to seniors considering living in Maumee.

Cafes

• Starbucks (0.3 miles)
• Starbucks (2.1 miles)
• Panera Bread (2.1 miles)
• Levi & Lilacs Whiskey (2.3 miles)
• The Bard’s Coffee (3.2 miles)
• Starbucks (4.1 miles)
• The Flying Joe (4.7 miles)

Physicians

• Pulmonary & Critical Care Specialist (0.3 miles)
• ProMedica Physicians Arrowhead Pediatrics-Maumee (0.7 miles)
• The Eye Institute of Northwestern Ohio (0.8 miles)
• Fallen Timbers Internal Medicine (0.9 miles)
• Northwest Surgical Specialists (1 miles)
• Barton-Carey Medical Products (1.3 miles)
• Northwest Ohio Urgent Care (1.7 miles)

Restaurants

• McDonald's (0.3 miles)
• Barry Bagels (0.6 miles)
• La Fiesta (0.9 miles)
• McDonald's (1.7 miles)
• McDonald's (2 miles)
• Culver's (2.1 miles)
• TGI Friday's (2.1 miles)

Pharmacies

• Kroger Grocery Pickup and Delivery (0.9 miles)
• Rite Aid (1.1 miles)
• Walgreens (1.6 miles)
• Rite Aid (1.9 miles)
• Kroger Pharmacy (2.1 miles)
• Rite Aid (2.4 miles)
• CVS Pharmacy (3.1 miles)

Hospitals

• St Luke's Hospital (1.9 miles)
• University of Toledo Medical Center (4.1 miles)
• UTMC - 4CD Oncology Hemoc Med-Surg (4.2 miles)
• ProMedica Wildwood Orthopaedic and Spine Hospital (6.1 miles)

Parks

• Side Cut Metropark (2.4 miles)
• Swan Creek Preserve Metropark (3 miles)
• Woodlands Park (4 miles)
• Walbridge Park (5.5 miles)

Places of Worship

• Corpus Christi University Parish (5.8 miles)