The Inn at University Village

Pros

• The staff members have been very wonderful and helpful.
• The facility is beautiful and feels like home.
• The staff goes above and beyond to ensure the residents are safe and well cared for.
• The personnel are amazing and take excellent care of the residents.
• There are many activities and interactions available for the residents.
• The food is good with options available.
• The staff is accommodating and caring.
• The facility is beautiful with a pleasant atmosphere.
• Residents enjoy their stay at the Inn and feel well taken care of.
• The facility has a caring and loving staff.

Cons

• The administrative department at The Inn at University Village has inconsistent communication.
• The reviewer had to step in and make sure things were taken care of properly.
• Families are currently not allowed to participate in activities due to COVID-19 restrictions.
• Some staff members at The Inn were not remembered by name but were described as amazing, suggesting a lack of personal connection or recognition.
• One reviewer mentioned that the facility only offers studio apartments and did not meet their expectations for their mother's needs.
• There was dissatisfaction with the level of assistance provided for individuals with dementia or specialized needs.
• The management staff was accused of lying, misinforming, and kicking out residents who were injured while at the facility.
• Medicaid coverage may be dropped if a resident is moved to the memory care side of the facility, causing inconvenience and the need to reapply.
• A negative experience was described by one reviewer, who expressed dissatisfaction and mentioned untrained staff members.
• Lack of interaction/activity amongst residents was observed during the visit, raising concerns about social engagement within the community.

Review

The Inn at University Village is a facility that seems to cater well to individuals with a more active lifestyle. It offers various activities and amenities for residents to enjoy, such as TV and game areas, a pub for happy hours, daily exercise and activities like bingo and cards. The community also has a chapel, movie nights, and a spacious dining area. Overall, the facility is described as comfortable and homey.

One reviewer mentions that their dad has been staying at the assisted living section of The Inn for a month now and they are hoping he can soon transition back to independent living. While they had some hurdles to overcome during their experience, such as inconsistent communication from the administrative department, they have stepped in to ensure things are taken care of properly. However, they still find the place pretty and comforting.

Another individual praises the staff members for being wonderful and helpful during their grandmother's stay at The Inn. They express gratitude for keeping their loved one safe during the pandemic and assisting with the smooth move-in process. They highly recommend the facility based on their family's positive experience so far.

Someone else mentions that they were able to see their mother through glass due to Covid restrictions but noted that she looked great. They thank the management and staff for keeping everyone safe and healthy.

A resident who has been living at The Inn for almost two years expresses their love for it. They appreciate how accommodating the staff is, especially during difficult times like the ongoing pandemic. They strongly recommend living there.

Another reviewer mentions that The Inn is not only beautiful but always buzzing with activities in different areas of the community. They particularly enjoy amenities like the café, exercise room, salon, spa, and complimented the food as well.

Another individual shares their unique perspective as both an employee and family member of a resident at The Inn. As an employee, they witnessed firsthand how much people genuinely care about residents there. When it came time to move their grandma into memory care, they insisted she be at The Inn due to the caring atmosphere.

Someone else expresses their satisfaction with how well their mother is taken care of at The Inn. They appreciate the amazing personnel and consider it a blessing for their family.

A staff member of The Inn enjoys interacting with residents daily and appreciates the opportunities provided by working there.

Another reviewer is grateful for the incredible care their father received during his stay at The Inn. They felt confident in leaving him knowing he would be well taken care of, and they credit the fantastic staff for that peace of mind.

Someone shares their appreciation for the excellent care provided to their grandpa before he passed away. They express gratitude that he was comfortable and at peace during his time at The Inn.

During another individual's father's stay, they experienced the best possible care. They found the entire property beautiful and closest to feeling like home. Their special thanks go to management and staff.

However, not all reviews are positive. One individual mentions that while The Inn appears impressive, it lacks specialized assistance despite claiming to offer memory care services. They also highlight issues with management lying, misinforming, and dismissing residents who get injured on-site. Additionally, they caution against potential difficulties when transitioning from Medicaid to "memory care" at The Inn.

Another person had a negative experience and was dissatisfied with untrained staff members.

Despite mixed reviews, many employees express their love for working at The Inn and appreciate the opportunity to interact with residents daily. They mention good attitudes, compassion, patience from coworkers who display teamwork and heart in providing quality healthcare.

In conclusion, The Inn at University Village seems to offer a variety of amenities and activities for individuals seeking an active lifestyle or needing assisted living services. It has received praise for its beautiful facility, caring staff members who go above and beyond in ensuring resident safety and comfort during both regular times and periods like the Covid pandemic. However, there have been some concerns raised regarding inconsistent communication, issues with management, and limited specialized assistance. It is important for families to carefully consider their loved one's needs and preferences when considering The Inn as a potential living arrangement.

This part of Massillon, Ohio offers convenient access to various amenities including pharmacies such as Rite Aid, CVS Pharmacy, Walgreens, and Marc's Stores within a few miles radius. In terms of dining options, residents can enjoy popular chains like Burger King, KFC, Bob Evans, and McDonald's. The area also has a diverse selection of healthcare providers ranging from Family Practice Centers to specialized medical care facilities like Aultman Hospital and Select Specialty Hospital. For leisure activities, there are several parks nearby such as Lake Cable Village and Arboretum Park, providing opportunities for outdoor recreation. Additionally, there are places of worship like the First Baptist Church Of Canton for spiritual support and community involvement. Overall, this neighborhood offers a range of services and facilities that cater to the needs of seniors looking for a comfortable living environment with easy access to essential amenities.

Pharmacies

• Rite Aid (1.6 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.5 miles)
• Marc's (2.5 miles)
• Marc's Stores (2.5 miles)
• Walgreens (2.6 miles)
• Marc's Stores (3.3 miles)

Restaurants

• Burger King (1.7 miles)
• KFC (2.3 miles)
• Joey's Kendal Tavern (2.5 miles)
• Menches Bros of Massillon (2.6 miles)
• Bob Evans (2.7 miles)
• McDonald's (2.7 miles)
• Top of the Viaduct Restaurant (2.8 miles)

Physicians

• Family Practice Center (1.7 miles)
• Breastfeeding Center (1.7 miles)
• Scott W Blumer (1.8 miles)
• Fresenius Medical Care (2.5 miles)
• Affinity Family Physicians (2.9 miles)
• West Medical (3.6 miles)
• Massillon Family Care (3.9 miles)

Cafes

• Tremont Coffee (2.6 miles)
• Ohio Roasting Company (5.9 miles)
• Starbucks (6.1 miles)

Hospitals

• Aultman West Immediate Care (3.6 miles)
• Altercare (3.8 miles)
• Aultman Hospital (4.6 miles)
• Case Manager At Mansard Med (4.7 miles)
• Select Speciality Hospital (5.4 miles)
• Select Specialty Hospital-Northeast Ohio (5.4 miles)
• Summa Health System (5.8 miles)

Parks

• Lake Cable Village (5.5 miles)
• North Park (6.1 miles)
• Arboretum Park (6.1 miles)

Places of Worship

• First Baptist Church Of Canton (5.9 miles)