2311 Nave Road Se, Massillon, OH 44646
For more information about senior living options: (866) 208-4318
Overall Review of Legends Care Rehabilitation And Nursing Center
Pros
Legends is a great facility with staff that care about their residents.- The staff at Legends are really great and make residents smile and feel at ease.
- Legends is very welcoming, with friendly, nice staff.
- The staff at Legends are amazing, with great teamwork and they treat residents like family.
- Legends has wonderful staff who treat residents like family and always strive to meet their needs.
- Legends is a great place with a very clean facility and caring staff.
- The staff were magnificent; the facility was clean and decorated for the holidays, making residents feel loved.
- Legends is a wonderful facility where everyone is friendly and welcoming, with many great features.
- Legends is an awesome facility with a supportive staff.
Cons
Legends is described as a nasty place with neglect by staff and management that won’t transfer patients to the hospital, with two deaths and very poor communication.- Bedbugs and roaches have been reported, and the place’s modest rating is alleged to come from a staff raffle encouraging positive reviews.
- The facility is not for loved ones; staff won’t dismiss neglectful or abusive workers to avoid unemployment.
- Supplies are routinely out of stock, blamed on money issues or laziness.
- The floors are disgusting, the furniture is beat up, and even the TV is duct-taped to its mount.
- Some reviewers say it’s the worst place to take a loved one, claiming they do not care for patients and do not listen to families.
Review
Legends Care Center in Massillon is best suited for families that prize a warm, homey atmosphere and staff who treat residents like family, with a willingness to stay actively involved in daily care and planning. Residents pursuing rehabilitation and benefiting from a responsive therapy team may find real value here, provided expectations are aligned with the facility’s strengths in personal attention and community vibe. This is not a sterile, impersonal operation; it leans toward relationship-building, where caregivers strive to create a comfortable, approachable environment for both residents and visiting families.
For families that require ironclad safety, impeccable cleanliness, and consistently high-quality care, alternatives should be seriously considered. A number of reviews raise alarms about cleanliness and sanitation, including pest issues, and accuse neglect or poor communication. For loved ones with complex medical needs who rely on rigorous supervision, fall prevention, and steady nursing oversight, other communities with stronger safety records and more consistent staffing may be the safer choice.
On the positive side, a substantial thread of reviews describe staff as caring, attentive, and genuinely family-like in their approach. When therapy teams function well and housekeeping supports a clean, welcoming setting, residents and visitors report a sense of ease and being valued. The facility’s décor and seasonal touches contribute to a homey feel, and multiple accounts highlight staff teamwork and a willingness to go the extra mile for residents.
Yet the negative experiences must be weighed just as strongly. A chorus of reviews allege neglect, miscommunication with families, and safety lapses such as falls. Recurring pest problems, bedbugs and roaches, are cited as a glaring red flag, along with mentions of dirty conditions and worn furniture. Some reviewers describe dismissive or rude interactions with staff and management, calling into question the facility’s responsiveness to concerns and its overall accountability.
Those evaluating Legends should balance the bright, relational care against the significant hygiene and safety concerns. For families able to stay actively involved, monitor care closely, and push for timely interventions, the positives, the warmth, the therapy team, and the sense of community, can offset some frustrations. However, the frequency and severity of cleanliness and safety complaints demand a rigorous due-diligence process: visit at different times, speak with front-line aides and supervisors, review state survey findings, and demand clear action plans on pest control, supply management, staffing consistency, and care coordination.
In sum, Legends Care Center fits a niche audience: families seeking a home-like setting and prepared to advocate vigorously for ongoing, personalized attention. For those prioritizing consistent cleanliness, reliable safety, and predictable clinical oversight, exploring stronger alternatives is prudent. The recommended path is a thorough, hands-on assessment, sampling care across shifts, interrogating care planning, inspecting rooms for cleanliness, and verifying that pest control and supply issues have been addressed, before deciding. If these conditions align, Legends can feel like a supportive, almost familial place; if not, other options are likely to offer greater peace of mind.
65 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Akron-Canton Regional (11 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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