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2.7 from 38 reviews
5 stars
11
4 stars
6
3 stars
1
2 stars
2
1 stars
18
Overall Review of Hanover House
differentiator9 reviews mention this
Care includes therapy and wound help
Residents describe hands-on care that ranges from therapy support to wound and medication concerns.
Some residents and families mention treatment being actively managed, including care plan support and ongoing therapy. Others describe medication and supervision problems, including incidents after falls and concerns about timely assistance. Several reviews specifically call out wound care—either praise for being taken care of or complaints that wounds were not properly managed. A few reviews also describe medical follow-through like safe transportation to appointments.
caveat16 reviews mention this
Understaffing affects safety and help
Multiple reviews raise staffing shortfalls that can delay help and affect safety.
A recurring complaint is that there are not enough employees to meet residents’ needs, with examples like long waits for assistance and inadequate coverage on floors. Several reviews describe medication timing issues and inconsistent follow-through, including cases where people “might” get meds or where help for urgent needs was delayed. Others describe care gaps such as call-backs not happening, delayed transfers, or residents not being cleaned and tended to as expected. One family also describes communicating concerns without a timely response from the facility.
common5 reviews mention this
Dining is often hit or miss
Dining quality gets mixed feedback, with some families praising the taste and others complaining about meals.
A few reviews say the meals are restaurant-quality and easy to enjoy, including for picky residents. Other reviews describe problems like poor-tasting food, missed food trays, or meals that may not arrive consistently. One review mentions meals were not very good for a resident, while another complains about timing and overall food quality. Overall, dining seems to depend heavily on consistency of service.
common5 reviews mention this
Activities keep residents engaged
Residents and families describe daily activities and outings that help pass the time.
Several reviews highlight activities as a positive part of the day, including resident engagement and planned programming. One review specifically praises the activities director and life-enrichment approach. Others mention residents staying involved with activities and outings beyond the facility. A small number of comments also suggest activities may be less structured at times, but most activity mentions are positive.
caveat6 reviews mention this
Cleanliness and odors come up
Cleanliness is not consistently described the same way across reviews.
Some reviews praise cleanliness, including clean rooms and an overall cared-for feel. Other reviews describe strong negative impressions like bad odors, poor housekeeping, and concerns about personal hygiene and wound-related cleanliness. There are also complaints about maintenance and upkeep, including the building needing attention. Taken together, reviews suggest cleanliness can vary from visitor to visitor and time to time.
common13 reviews mention this
Staff kindness shows through
Many reviews describe staff members who are caring, communicative, and supportive.
Across multiple reviews, families and residents mention staff treating people with kindness and taking a personal interest in their well-being. Several comments praise specific staff roles and describe the staff as approachable and helpful in navigating care needs. Some reviews also mention staff working together across nursing, therapy, housekeeping, laundry, and dietary. Even with staffing complaints appearing elsewhere, positive reviews consistently point to moments where individual caregivers made a strong difference.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Hanover House on seniors.fyi includes 7 photos including images showing interior, lobby, waiting area, decor, windows, dining, physical therapy, exercise equipment, and more.
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The VA Aid and Attendance program offers financial assistance to veterans needing help with daily activities due to health issues, available through a pension for low-income wartime veterans or an allowance for 100% disabled individuals. Eligibility depends on medical documentation of care needs and navigating guidelines about income and service history, with funds being usable for various healthcare-related expenses.
Linda's caregiving journey for her elderly mother, Joan, is marked by deep love and challenges as she navigates health changes, emotional support, and practical arrangements while learning to prioritize self-care and utilize community resources. Their evolving relationship highlights resilience and the universal themes of empathy and preparedness in caregiver experiences.
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181 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Akron-Canton Regional (8 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Warm, family-like atmosphere with caring staff and engaging activities.
In-Depth Look at the VA Aid and Attendance Program
Nurturing Our Loved Ones: A Daughter's Journey in Caring for Her Mother
Nurturing Our Elders: Linda's Journey of Supporting Her Mother
