Hanover House

Pros

• The staff at Hanover House were described as really friendly and hardworking, showing care for the residents despite being understaffed.
• One reviewer mentioned that patients from Hanover House expressed wonderful things about the nurses and their desire to return after hospital stays.
• A family member noted that their grandfather received quality care and was treated like family by the employees at the facility.
• The meals prepared for residents were praised for being restaurant-quality and satisfying to even picky eaters.
• Some activities, like bingo, were organized for residents, indicating efforts to engage them in social activities.

Cons

• Many residents were seen in soiled pants, indicating a lack of proper care and attention from the staff.
• The facility was described as having a bad smell and poor overall cleanliness, leaving visitors appalled.
• Numerous complaints about understaffing suggest that residents' needs are not being adequately met.
• Family members expressed concerns about the neglect of personal hygiene and wound care for residents.
• There was an instance where assistance took up to 40 minutes due to inadequate staffing, negatively impacting patient care.
• Several reviews highlighted feelings of apathy among the majority of staff towards the residents.
• A resident experienced severe pain and inadequate response after a fall while at the facility.
• There were reports of patients waiting long periods for bathroom assistance because staff were overwhelmed or unavailable.
• Frequent turnover of workers was noted, contributing to inconsistency in care quality.
• One reviewer remarked that their loved one was not getting the care they needed but felt powerless to change the situation.

Review

The reviews of Hanover House illustrate a stark contrast in experiences, highlighting both severe concerns regarding the quality of care and some positive encounters that suggest potential for improvement. Several reviewers describe their distress over the conditions within the facility, citing alarming instances of neglect and inadequate staffing as primary issues affecting residents' well-being. The emotional toll on families is evident, especially from one account where a daughter fought to bring her mother home after witnessing a rapid decline that she attributed to the facility's lack of attention. This reviewer suggests that communication with an ombudsman was crucial in securing her mother's return home and emphasizes the severity of her mother’s condition upon discharge—a situation many others may fear if they have loved ones residing at Hanover House.

Numerous complaints echoed this concern about understaffing, with multiple visitors reporting insufficient personnel available to attend to residents' needs adequately. One visitor described the harrowing scene of watching residents sit unattended in soiled clothing and suffering from open sores without proper care. This alarming observation raised broader questions about the facility's commitment to maintaining hygiene and addressing basic health concerns among its residents. Many expressed worry that not only were staff members overwhelmed due to being under-resourced but that any genuine care demonstrated by individual employees was overshadowed by pervasive apathy throughout the organization.

Yet, amidst these negative experiences lie pockets of hope highlighted by some visitors who had satisfactory interactions with staff members at Hanover House. A family member noted that while they initially faced challenges, effective communication with staff led to resolution and improved care for their loved one. Another review lamented occasional food quality but recognized that many hardworking staff members tried their best given their circumstances. These varying perspectives indicate possible inconsistencies in resident experiences—where dedicated individuals might strive for better outcomes despite systemic inefficiencies within the establishment.

Contrarily, some reviewers praised certain elements of Hanover House. A healthcare professional linked to local hospitals noted positive sentiments from patients who would express eagerness to return there post-hospitalization, suggesting that relationships built between nursing staff and residents can be nurtured despite operational shortcomings elsewhere in the facility. Such observations serve as a reminder that while overall conditions may need significant improvement, bonds forged between caregivers and patients could play a vital role in mitigating effects caused by external challenges like resource limitations.

Moreover, testimonials from families expressing satisfaction with specific aspects such as clean living spaces and engaging activities were also present in a few reviews highlighting positive facets of life at Hanover House. Some families were appreciative of how efforts were made to involve their loved ones in activities beyond mere daily routines, including outings outside the premises which contributed positively towards enhancing residents’ engagement levels.

In conclusion, overall impressions of Hanover House reveal a complex tapestry woven from distressing accounts marred by neglect alongside glimpses of compassionate care amidst adversity faced by dedicated staff trying to manage overwhelming demand on resources. Families are understandably apprehensive about leaving their loved ones at such facilities when they hear stories reflecting chronic understaffing leading up to devastating consequences for vulnerable seniors desperately needing assistance. Potential applicants must weigh these insights carefully when considering placements—not only based on isolated positive experiences but also through acknowledging systemic failures necessitating immediate rectification to ensure dignity remains paramount for all residents who deserve attentive care during fragile phases of life.

Pharmacies

• Rite Aid (0.4 miles)
• Marc's Stores (1.3 miles)
• Marc's (1.4 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.2 miles)
• Rite Aid (2.3 miles)

Physicians

• Scott W Blumer (0.5 miles)
• Family Practice Center (0.5 miles)
• Breastfeeding Center (0.6 miles)
• West Medical (2.3 miles)
• Fresenius Medical Care (2.3 miles)
• Affinity Family Physicians (2.5 miles)
• Massillon Family Care (2.5 miles)

Restaurants

• Burger King (0.7 miles)
• Taco Bell (1.7 miles)
• McDonald's (1.9 miles)
• KFC (2 miles)
• Joey's Kendal Tavern (2 miles)
• Denny's (2.1 miles)
• Pizza Hut (2.2 miles)

Hospitals

• Aultman West Immediate Care (2.3 miles)
• Case Manager At Mansard Med (3.5 miles)
• Aultman Hospital (3.6 miles)
• Summa Health System (3.9 miles)
• Jackson Mercy Statcare (3.9 miles)
• Select Speciality Hospital (4 miles)
• Select Specialty Hospital-Northeast Ohio (4.1 miles)

Cafes

• Tremont Coffee (2.7 miles)
• Ohio Roasting Company (3.9 miles)
• Starbucks (4.2 miles)

Parks

• Lake Cable Village (3.5 miles)
• Arboretum Park (4.3 miles)
• North Park (4.3 miles)

Places of Worship

• First Baptist Church Of Canton (4 miles)