Hanover House in Massillon, OH
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435 Avis Avenue Nw, Massillon, OH 44646
For more information about senior living options: (844) 490-3973
The environment is loved and residents feel like family. The new management team is amazing and approachable. STNAs go above and beyond in their care. Hanover provides excellent care and accommodations for the elderly, with one of the best activities directors and life enrichment programs. Dr. Ranga Thalluri and the staff are professional, caring, compassionate, and clean. Therapy is amazing and helps residents reach their highest ability. Ruth is highly caring toward residents.
The facility was cited by the state for improper care. It is described as one of the worst nursing homes, with no help or assistance and a "hell hole" atmosphere. It is severely understaffed, leading to missed medications and insufficient care. Residents often do not receive timely assistance, meals, or hydration. Staff are accused of invading privacy and even taking or mishandling residents' personal belongings. Wound care and hygiene were neglected, with open sores left untreated and residents in soiled conditions. The place smells bad, is not clean, and suffers from poor housekeeping, maintenance, and security. Families are urged to stay away and to review public inspection reports or contact ombudsmen. Communication is poor, with messages left unreturned and calls not returned. Some reviews describe residents being ignored or not cared for, despite a few staff members who seem caring.Hanover House in Massillon is best suited for seniors who want a social, activity-forward environment and for families prepared to be actively involved in oversight. When staffing is sufficient and management is responsive, residents can benefit from a warm, family-like atmosphere, daily enrichment, and accessible therapy and rehab services. This community can deliver meaningful engagement and personalized attention in those windows where the team is fully staffed and well coordinated. However, for anyone whose loved one requires highly reliable 24/7 medical oversight, consistent medication administration, and robust wound care, alternatives should be strongly considered due to recurring concerns about staffing stability and care consistency.
On the plus side, several families praise the facility for its engaging programming and the presence of a thoughtful Activities Director and life enrichment offerings. Therapies are described as capable and regularly pursued, with a Nurse Practitioner involvement that helps address medications and treatment plans. In some instances, staff members are described as genuinely caring and willing to go the extra mile, and when communication lines stay open, families report respectful, appreciative interactions. The environment and social opportunities can be meaningful for residents who respond well to structured activities and a sense of community.
Yet the major thread running through the reviews is persistent understaffing and uneven quality of care. Chronic delays in assistance, variable medication pass times, and inconsistent wound care have been reported, sometimes with serious consequences. Several accounts describe residents not receiving timely help with basic needs, missed meals, and lapses in hygiene and safety practices. The facility has faced serious red flags in the past, including a public health citation, and multiple accounts point to staffing ratios that are insufficient to meet state requirements or resident needs. Odor, cleanliness, and maintenance concerns appear in several critiques and are not easily dismissed.
The experience at Hanover House is decidedly mixed, with some families reporting positive, even exemplary, interactions when a caregiver team is at full strength, while others recount alarming lapses that culminate in complaints and, in a few cases, escalation to ombudsman or health department involvement. The contrast is stark: when the team is coordinated, residents are transported safely to appointments, care plans are executed, and attention to daily life feels individualized. When turnover or understaffing hits, the same residents can experience noticeable declines in responsiveness, consistency, and overall safety.
Careful consideration should be given to who may want alternatives. Families prioritizing predictability and stringent safety protocols should look for facilities with stronger staffing models and transparent oversight. Those with loved ones requiring intensive wound care, frequent medical interventions, or dementia care that demands high staffing and specialized supervision may find Hanover House insufficient to meet sustained needs. Even families open to advocacy should assess whether the expected level of involvement is sustainable in the long run; for several residents, family engagement proved essential to securing timely care and responses.
For families choosing Hanover House, a disciplined, due-diligence approach is essential. Schedule multiple tours at different times, observe caregiver-to-resident ratios during peak hours, and ask for specific, measurable staffing data. Meet directly with the administrator and the head of nursing to review care plans, wound protocols, medication administration processes, and incident records. Request current stride in therapy progress, daily routine schedules, and a clear plan for addressing any ongoing concerns. If possible, arrange conversations with current residents or their families to gauge consistency of care, and insist on a trial period or reassessment if transitions occur. With vigilant oversight and proactive communication, Hanover House can be a good fit for the right family, but for those needing steadier, higher-touch care, exploring alternatives is a prudent move.
181 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Akron-Canton Regional (8 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hanover House in Massillon, OH is a beautiful assisted living community offering a wide range of amenities and care services to cater to the needs of its residents. The community operates transportation for its residents and provides move-in coordination services to ensure a smooth transition. Residents can enjoy the convenience of on-site beauty salon and computer center, as well as the opportunity for social engagement in the gaming room, small library, and outdoor space.
The fully furnished apartments at Hanover House feature private bathrooms and kitchenettes, providing residents with a comfortable and independent living space. The community offers housekeeping services to ensure cleanliness and tidiness. Delicious meals are served in the restaurant-style dining room, accommodating special dietary restrictions.
With a focus on wellness, Hanover House provides a fitness room for physical activities, as well as a wellness center where residents can participate in mental wellness programs. Wi-Fi/high-speed internet is available throughout the community for staying connected with loved ones or browsing the web.
Care services are available 24/7 at Hanover House with a 24-hour call system and supervision. Trained staff assist residents with activities of daily living such as bathing, dressing, and transfers. Medication management is provided to ensure proper administration of medications. Diabetes diet is available for those who require it, and meal preparation services are offered.
Residents at Hanover House can enjoy an active lifestyle with concierge services, fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Nearby amenities include three cafes for socializing or grabbing a quick bite, three parks for outdoor recreation opportunities, 16 pharmacies for convenient access to medications, 37 physicians for medical care needs, 33 restaurants for dining options, one place of worship for spiritual support, and seven hospitals nearby in case of emergencies.
At Hanover House in Massillon, OH residents can experience comfortable living with personalized care services while enjoying an engaging social atmosphere and convenient access to nearby amenities.
Hanover House is located at 435 Avis Avenue Nw, Massillon, OH 44646 in Stark County, Ohio
Hanover House on seniors.fyi includes 7 photos including images showing interior, physical therapy, exercise equipment, rehabilitation, lobby, waiting area, decor, windows, and more.
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Interior
Decor
Bedroom
Windows
Dining
Exercise Equipment
Rehabilitation
