The Laurels Of Massillon

Pros

• The physical therapy staff at Laurels of Massillon is described as good, encouraging, and inspirational in helping patients improve their strength and mobility.
• Many residents and their families express satisfaction with the courteous, kind, and caring nature of the staff throughout the facility.
• The atmosphere at The Laurels is noted for its efforts to ensure safety during COVID regulations, demonstrating a commitment to resident well-being.
• Residents have praised the warm-hearted interactions with staff that help create a positive environment for rehabilitation.
• The facility is considered clean, modern, and upscale, contributing to a pleasant experience for residents and visitors alike.
• The dining options are mentioned positively, with meals being described as delicious and well-balanced according to individual dietary needs.
• Family members appreciate the communication from therapy staff about patient progress and discharge readiness.
• Activities provided for patients are highlighted as beneficial in enhancing residents’ engagement and quality of life during their stay.
• Overall, several reviewers regard Laurels of Massillon as an ideal situation for rehabilitation care, highlighting the attentive nature of both nursing and administrative staff.

Cons

• The care provided at the facility was described as unprofessional and severely understaffed.
• There were numerous instances of wrong medication dosages, overdue medications, and lack of proper communication among staff.
• Response times for meeting patient needs were deemed egregious, with patients often left in distress for long periods.
• Family members expressed concern about the safety and well-being of their loved ones due to neglect and lack of available staff.
• The facility was criticized for not addressing ongoing issues despite state inspections.
• One review highlighted dissatisfaction with the dining room service, describing it as chaotic and insufficiently staffed.

Review

The Laurels of Massillon has garnered a wide range of feedback from patients and their families, reflecting a spectrum of experiences regarding the care provided at this rehabilitation facility. While some individuals express satisfaction with the services offered, others voice serious concerns about staffing issues, medication administration errors, and overall patient care quality.

A common theme in many reviews highlights significant understaffing within the facility. Multiple reviewers noted that the lack of adequate personnel led to confusion and delays in meeting patients' needs, most alarmingly regarding medication delivery and personal care routines. One reviewer conveyed a harrowing experience where they witnessed medications being given at incorrect dosages or not at all. They reported distressing situations where patients waited as long as 30 to 40 minutes for assistance with basic needs like changing pads or attending to personal hygiene. This neglect raises questions about the facility?s commitment to patient safety and well-being.

In contrast, there are positive reflections on specific departments like physical therapy, which received praise for their professionalism and dedication. Several patients referenced outstanding support from physical and occupational therapists who played a crucial role in their recovery journeys post-surgery. Their encouraging attitudes were acknowledged as inspirational factors that motivated residents to engage actively in their rehabilitation programs. Reviewers articulated appreciation for individualized care plans tailored to meet the varied medical requirements of each resident, particularly highlighting how therapists involved family members in understanding post-discharge exercises.

Nevertheless, communication deficiencies emerged as another source of frustration among families and patients alike. Disjointed interactions between nursing staff and physicians often left caregivers confused about treatment plans or diagnoses. Some families encountered instances where room changes occurred without prior notification, leading to distress when trying to locate loved ones. Moreover, incidences where essential medical treatments were delayed due to staff shortages suggested a troubling lack of coordination within the healthcare team at The Laurels.

Despite these challenges, some reviews offer a contrasting perspective rooted in positive personal experiences within The Laurels? environment. Many families shared stories attributing improvements in health conditions solely to professionals' caring attitudes, cleanliness of facilities, well-balanced meal options tailored for dietary needs, and engagement through daily activities designed for residents. Such amenities helped create an uplifting atmosphere during often-difficult rehabilitation processes.

However, even amidst positive accounts of compassionate caregivers working tirelessly despite systemic issues, it remains clear that there is room for substantial improvement within operational practices at The Laurels of Massillon. Families expressed expectations for higher standards of care?not only because they believe it's deserved but also given the premium costs associated with long-term eldercare solutions today.

Through conflicting testimonials?ranging from dire warnings against choosing this establishment due to systemic failings alongside glowing endorsements celebrating exceptional staff?the narrative surrounding The Laurels encapsulates an urgent call for enhanced accountability alongside recognition of dedicated individuals striving towards exemplary patient outcomes amid complex challenges inherent in healthcare settings today.

Pharmacies

• Rite Aid (0.4 miles)
• Walgreens (0.4 miles)
• Marc's Stores (1.3 miles)
• CVS Pharmacy (1.6 miles)
• Rite Aid (2.1 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.8 miles)

Physicians

• West Medical (0.4 miles)
• Massillon Family Care (0.6 miles)
• Affinity Family Physicians (1.6 miles)
• Breastfeeding Center (1.8 miles)
• Fresenius Medical Care (1.8 miles)
• Family Practice Center (1.8 miles)
• Scott W Blumer (2.4 miles)

Hospitals

• Aultman West Immediate Care (0.5 miles)
• Jackson Mercy Statcare (2.9 miles)
• Summa Health System (4 miles)

Restaurants

• Joey's Kendal Tavern (1.4 miles)
• KFC (1.6 miles)
• Burger King (1.8 miles)
• McDonald's (2.3 miles)
• Menches Bros of Massillon (2.4 miles)
• Bob Evans (2.4 miles)
• Top of the Viaduct Restaurant (2.6 miles)

Cafes

• Tremont Coffee (2.2 miles)
• Starbucks (2.8 miles)
• Ohio Roasting Company (3.4 miles)

Parks

• North Park (2.7 miles)
• Lake Cable Village (2.9 miles)
• Arboretum Park (4.7 miles)

Places of Worship

• First Baptist Church Of Canton (4.2 miles)

Theaters

• Tinseltown (4.6 miles)