Comforcare

Pros

• Molly and Cara are amazing.
• The staff have a great attitude and are knowledgeable.
• Samantha and Jasmine provide excellent care.
• Dr. Fischer is phenomenal, kind, and very patient.
• The assistants and office workers are kind and know patients by name.
• Angela's kindness is delightful and reassuring.
• The front desk staff are friendly and welcoming.
• The office explains procedures well and takes their time to do things right.
• Lifecare is highly recommended by patients.

Cons

• The doctor acted like there wasn't time to address her concerns and didn't listen before sending her out.
• The staff talked at patients and were very rude.
• They call patients and never leave voicemails, never answer the phone, and require repeated calls.
• The staff are disorganized, rude, and always in a rush.
• There is astonishing miscommunication; they never seem to know what's going on.
• The receptionist answered rudely and acted annoyed by questions, and it was implied they don't take the patient's insurance.
• The dentist rushed a denture diagnosis, which felt like greed.
• Ebony Lewis is described as the rudest and most incompetent nurse practitioner.
• Nurses and staff are nice, but there is no public phone number and it's nearly impossible to reach anyone; patients are rescheduled repeatedly.
• A patient was turned away while pregnant because staff wouldn't wait for necessary information.
• The doors were locked and no one answered, which felt very unprofessional.
• Billing repeatedly charges for items that aren't the patient's.
• The front desk is mean and rude, and the dentist's bedside manner is poor.

Review

What emerges from these accounts is a clinic system that elicits a broad spectrum of experiences. On one end, there are patients who describe compassionate, patient-centered care from particular dentists and staff, with experiences that feel efficient, friendly, and thorough. On the other end, many patients recount persistent problems with communication, scheduling, and front-desk professionalism that undermine even the good clinical care some patients receive. The contrast isn't limited to one location or one provider; it spans multiple comments about the same office and related staff, indicating a pattern that many patients found hard to overlook.

Several reviews highlight genuine positives when people encountered clinicians who took their concerns seriously and explained procedures clearly. For instance, patients repeatedly praise certain dentists as skilled and careful, noting that treatment is explained well and performed with care. One patient called a dentist "phenomenal," describing his work as kind, patient, and low-pain, especially when extracting teeth. The same thread mentions that the office team - assistants and other office staff - often know patients by name and create a welcoming atmosphere. There are frequent acknowledgments of a supportive front-desk presence: a secretary described as super friendly who makes patients feel valued, and other staff who help patients navigate treatment with warmth. A number of families report that, when everything aligns - good chairside manner, attentive assistants, and a frontend team that listens - the experience can be excellent for both adults and children.

But those positive experiences are interwoven with a substantial volume of critical feedback about communication and logistics. Dozens of reviewers describe phone systems that feel unreliable or unresponsive: being told to call back repeatedly, waiting on hold without a response, or not receiving voicemail messages after leaving them. Some patients report that phone calls go unanswered for very long periods, with the result that important questions about insurance, payment, or scheduling go unresolved. The frustration escalates when patients travel to the office only to find doors locked, no staff on site, and no one answering the phone to explain cancellations or weather-related changes. A common thread is the perception that timely communication is not guaranteed, which makes managing care more stressful, particularly for pregnant patients, families with kids, or people who are trying to coordinate care around work and school schedules.

The dissatisfaction isn't solely about communication; several reviews point to disorganization and a sense that staff are in a constant rush, which sometimes translates into rude or dismissive behavior. There are repeated complaints about front-desk staff appearing annoyed or unhelpful, including specific mentions of a mean front-desk person and a general sense that non-clinical staff can derail an otherwise smooth visit. In some instances, patients feel their concerns are dismissed or that the staff's bedside manner has deteriorated into brusqueness or sarcasm, especially when questions arise about insurance coverage, billing, or appointment logistics. In other cases, patients report that even when a clinician is patient and thorough, the overall experience is marred by the way the team handles scheduling and communication.

Billing and cost-related comments add another layer of concern for many reviewers. A subset of reviews alleges repeated bills for items that don't belong to the patient or that aren't fully explained, with complaints about limited payment windows that force people to rearrange their day to avoid penalties. These billing experiences feed distrust about whether insurance processes are being handled appropriately. Some patients describe pressure to pay or questions about how charges are determined, which sits uncomfortably next to praise for clinicians who deliver high-quality care. The sense across these accounts is that the core medical or dental work may be solid, but the administrative side creates ongoing friction that can significantly affect overall satisfaction.

There are also several pointed critiques about particular clinicians. Some patients describe a disappointing or even harmful experience, such as a perception of being steered toward unnecessary procedures or a hurried impression that did not leave room for a second opinion. A few accounts recount specific allegations about misdiagnosis, pressure to accept dentures or extensive work, and dismissive reactions when patients sought alternative advice or a second opinion. In one notable cluster, a patient criticized a physician assistant for not listening to long-standing health issues and for repeatedly indicating that tests or readings would be "checked next time," leaving the patient frustrated with the lack of follow-through. Another review targets a dentist involved in a situation where pain management and post-procedure care were not aligned with the patient's experience, raising concerns about how complications and patient voices are handled.

Even within the mixed bag of opinion, there are clear signals about the variability of experiences across locations and staff. Commenters note that the Massillon office has its own set of strengths, including several kind and supportive team members who help reduce the stress of visiting a healthcare provider. Angela, highlighted by one reviewer, stands out as particularly kind and helpful. Yet even there, there are remarks about a new dentist whose bedside manner didn't meet the reviewer's expectations, along with other patients who felt the front-desk dynamics added tension to what should be a straightforward visit. The overall portrait is not one of a single consistently excellent team; it's a mosaic in which some voices celebrate warmth, clarity, and competence, while others describe systematic gaps in communication, scheduling reliability, and respectful engagement.

Taken together, these reviews reveal a healthcare practice that can deliver excellent clinical care and compassionate service on a good day, but that also struggles with inconsistent administration, communication breakdowns, and occasionally dismissive or rude interactions. The strongest praise centers on clinicians who take time to explain procedures, acknowledge patient fears, and deliver careful, patient-focused care; the strongest criticisms point to front-desk frustration, unreliable messaging, and policies that leave patients feeling unheard or left out of the loop. For a community member evaluating where to seek care, the message across these accounts is nuanced: the care itself can be strong, especially with certain providers, but meaningful improvements in scheduling, communication, and patient respect would go a long way toward transforming many of these negative experiences into consistently positive ones.

Located in Massillon, Ohio, this part of town offers convenient access to various amenities that are essential for seniors. With multiple pharmacies such as Marc's Stores, Walgreens, Rite Aid, and CVS Pharmacy nearby, obtaining medications and healthcare supplies is easily achievable. In terms of healthcare, residents have access to reputable physicians at Affinity Family Physicians, West Medical, Fresenius Medical Care, and Massillon Family Care. For emergency care, Aultman West Immediate Care is just a short distance away. Additionally, there are several dining options ranging from casual fast food chains like KFC and McDonald's to family-friendly restaurants like Bob Evans and Menches Bros of Massillon. Those looking for entertainment can visit Tinseltown theater or spend leisurely afternoons at parks like North Park and Lake Cable Village. Overall, this area provides a balance of essential services and recreational opportunities for seniors seeking a peaceful community to call home in Massillon.

Pharmacies

• Marc's Stores (0.1 miles)
• Walgreens (0.8 miles)
• Rite Aid (0.9 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.3 miles)
• Rite Aid (2.5 miles)
• CVS Pharmacy (3.5 miles)

Physicians

• Affinity Family Physicians (0.7 miles)
• West Medical (0.8 miles)
• Fresenius Medical Care (1 miles)
• Massillon Family Care (1.2 miles)
• Breastfeeding Center (2.1 miles)
• Family Practice Center (2.2 miles)
• Scott W Blumer (3 miles)

Hospitals

• Aultman West Immediate Care (0.8 miles)
• Jackson Mercy Statcare (4 miles)
• Summa Health System (5.2 miles)
• Case Manager At Mansard Med (6 miles)

Restaurants

• Joey's Kendal Tavern (0.8 miles)
• KFC (1.1 miles)
• McDonald's (1.4 miles)
• Menches Bros of Massillon (1.5 miles)
• Bob Evans (1.5 miles)
• Top of the Viaduct Restaurant (1.6 miles)
• Burger King (2.1 miles)

Cafes

• Tremont Coffee (1.3 miles)
• Starbucks (3.6 miles)
• Ohio Roasting Company (4.6 miles)

Parks

• North Park (3.4 miles)
• Lake Cable Village (4 miles)
• Arboretum Park (5.8 miles)

Places of Worship

• First Baptist Church Of Canton (5.3 miles)

Theaters

• Tinseltown (5.7 miles)