Comforcare in Massillon, OH

Pros

• Molly and Cara are amazing.
• The staff have great attitudes and are very knowledgeable.
• The experience is great for the whole family; Samantha and Jasmine provide excellent care.
• Dr. Fischer is phenomenal, kind, and patient.
• The office makes dental visits manageable and provides exceptional care.
• The assistants and front-desk staff are kind and remember patients by name.
• The dentists care about patients and explain things well; the secretary is super friendly.
• The staff is efficient and professional.
• Dr. Rossi and Kelly were amazing; they helped a tooth look perfect.

Cons

• The doctor acted like she didn’t have time to take care of her and didn’t even listen to her problems before sending her out.
• They talked at patients and were very rude, treating the 61-year-old grandma unbelievably poorly.
• They are disorganized, rude, and always in a rush, with miscommunication on their part that is astonishing.
• The phone responder was rude and annoyed that a question was asked, implying the caller should have known their policies, and they don’t take the caller’s insurance.
• They have no public phone number, are nearly impossible to reach, and repeatedly reschedule patients.
• The doors were locked and no one answered the phone, making the first visit very unprofessional.
• Ebony Lewis is by far the rudest and most incompetent nurse practitioner.
• Ebony Lewis is absolutely horrible and several people have already commented about her.
• The dentist looked into the mouth for about two seconds and walked away, pressuring an extraction rather than offering alternatives.
• The front desk staff is openly rude; the mean front desk girl seems annoyed with everyone.
• This place is a joke; the billing and scheduling practices are described as fraudulent and hard to navigate.
• Jonnetta Hill’s antagonistic attitude toward the reviewer and refusal to complete forms jeopardized an adoption process.

Review

Comforcare in Massillon is best suited for families who prioritize genuine, person-to-person care from clinicians and a warm, approachable front-office presence. The strongest value shows up when a dedicated team earns trust through kindness, attentiveness, and clear explanations. In practice, the care staff can be knowledgeable, compassionate, and capable of making patients feel seen, especially when a specific provider or front-desk staff member is consistently available. This is not a cookie-cutter experience; when the culture of care aligns, families notice a tangible sense of relief and reassurance.

Those considering alternatives should pay close attention to administrative reliability. If timely calls, straightforward scheduling, and predictable billing matter, this community may require a backup plan. A pattern of hard-to-reach phone lines, repeated rescheduling, and occasional miscommunications can undermine even excellent clinical care. For families who cannot tolerate inconsistent contact or sudden changes in appointments, it may be wiser to explore options with stronger, more transparent administrative systems from day one.

The positives here center on the human touch. Multiple reviews highlight staff members who brighten visits, with frontline personnel and clinicians who listen, explain, and treat patients with respect. Patients who connect well with providers like the well-regarded Dr. Hill or the compassionate nursing team consistently describe a rare, person-centered approach. Front-desk colleagues who convey warmth, Angela being a frequently cited example, have a noticeable impact on the overall experience, reducing stress and making ongoing care feel manageable. When these relationships are in place, care feels cohesive and familial rather than transactional.

Yet the drawbacks are real and impactful. Several comments point to significant administrative friction: trouble reaching anyone by phone, repeated scheduling delays, and last-minute changes that force families to rearrange work and daily routines. Billing inconsistencies and unclear payment processes add another layer of friction, creating suspicion about charges and timing. In some cases, patients report rude or dismissive behavior from staff, and there are mentions of doors remaining locked or communications failing at critical moments. Taken together, these operational issues can erode trust even when clinical care remains solid.

For families navigating a decision, a pragmatic path is essential. Verify there is a reliable point of contact for appointment coordination and billing questions, ideally a dedicated care coordinator who follows through. Seek out specific clinicians who have earned positive remarks and demand clarity on availability, emergency access, and the process for handling urgent needs. Request a written summary of billing practices and expected out-of-pocket costs, and establish preferred communication channels (phone, text, portal) with guaranteed response times. Before committing, perform a trial period: schedule a few visits, test the responsiveness of the team, and gauge whether the administrative rhythm matches the level of clinical care desired.

Ultimately, Comforcare presents a balanced proposition: solid, compassionate clinical care paired with a front-line culture that can feel both comforting and inconsistent. For families able to tolerate some administrative rough edges, and who actively engage to secure reliable communication, the benefits can be meaningful, especially for ongoing, relationship-based care. However, for those whose top criteria include flawless scheduling, immediate accessibility, and transparent billing without friction, alternatives deserve serious consideration. The choice hinges on whether the value of attentive clinicians and a genuinely caring environment outweighs the intrusions of logistical missteps and variable administrative reliability.

Located in Massillon, Ohio, this part of town offers convenient access to various amenities that are essential for seniors. With multiple pharmacies such as Marc's Stores, Walgreens, Rite Aid, and CVS Pharmacy nearby, obtaining medications and healthcare supplies is easily achievable. In terms of healthcare, residents have access to reputable physicians at Affinity Family Physicians, West Medical, Fresenius Medical Care, and Massillon Family Care. For emergency care, Aultman West Immediate Care is just a short distance away. Additionally, there are several dining options ranging from casual fast food chains like KFC and McDonald's to family-friendly restaurants like Bob Evans and Menches Bros of Massillon. Those looking for entertainment can visit Tinseltown theater or spend leisurely afternoons at parks like North Park and Lake Cable Village. Overall, this area provides a balance of essential services and recreational opportunities for seniors seeking a peaceful community to call home in Massillon.

Pharmacies

• Marc's Stores (0.1 miles)
• Walgreens (0.8 miles)
• Rite Aid (0.9 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.3 miles)
• Rite Aid (2.5 miles)
• CVS Pharmacy (3.5 miles)

Physicians

• Affinity Family Physicians (0.7 miles)
• West Medical (0.8 miles)
• Fresenius Medical Care (1 miles)
• Massillon Family Care (1.2 miles)
• Breastfeeding Center (2.1 miles)
• Family Practice Center (2.2 miles)
• Scott W Blumer (3 miles)

Hospitals

• Aultman West Immediate Care (0.8 miles)
• Jackson Mercy Statcare (4 miles)
• Summa Health System (5.2 miles)
• Case Manager At Mansard Med (6 miles)

Restaurants

• Joey's Kendal Tavern (0.8 miles)
• KFC (1.1 miles)
• McDonald's (1.4 miles)
• Menches Bros of Massillon (1.5 miles)
• Bob Evans (1.5 miles)
• Top of the Viaduct Restaurant (1.6 miles)
• Burger King (2.1 miles)

Cafes

• Tremont Coffee (1.3 miles)
• Starbucks (3.6 miles)
• Ohio Roasting Company (4.6 miles)

Parks

• North Park (3.4 miles)
• Lake Cable Village (4 miles)
• Arboretum Park (5.8 miles)

Places of Worship

• First Baptist Church Of Canton (5.3 miles)

Theaters

• Tinseltown (5.7 miles)