Legends Care Ctr

Pros

• Legends is a great facility with staff that care about its residents.
• The staff at Legends, from housekeeping to administration, are kind and helpful.
• The therapy team at Legends is wonderful.
• Legends is very welcoming, with nice staff.
• The staff at Legends are amazing, showing great teamwork and treating residents like family.
• Legends is a very clean facility with caring staff.
• The staff were magnificent; the facility was clean and decorated for the holidays, making visitors feel loved.
• Legends Care Center is described by a reviewer as the best place they've been, with staff treating residents like family, fun activities, and good food.

Cons

• The facility is dirty and unprofessional, with cockroaches on the walls and floors of residents' rooms.
• Staff neglect is alleged, and management supposedly won't allow staff to send patients to the hospital.
• Two deaths are witnessed in connection with this neglect, with very poor communication about residents' health.
• Bedbugs have appeared twice within eight months, along with roaches.
• The facility's decent rating is claimed to be the result of raffling among staff to solicit positive reviews.
• Staff allegedly won't fire neglectful or abusive workers to avoid unemployment.
• Supplies are frequently out of stock, hindering patient care.
• The floors are disgusting, the furniture is beat up, and a TV is duct-taped to its mount.
• A family member's stay is described as a nightmare, with poor care and a lack of listening to families.

Review

Legends Care Center in Massillon (and the surrounding reviews about it) presents a highly polarized picture. On one side, there are numerous accounts that paint the facility as overwhelmed by neglect, disorganization, and sanitary problems, with serious consequences for residents. Multiple reviewers allege bedbugs and roaches, episodes of poor hygiene, and inconsistent access to basic supplies needed to care for residents. One account claims that the environment is so problematic that state inspectors have been to the building repeatedly, suggesting ongoing concerns about compliance and safety. Several comments go further, alleging that staff either don't care or are hampered by management from sending patients to the hospital when needed. In some cases, families recount witnessing deaths and describe troubling lapses in communication about resident health, pointing to a systemic issue rather than isolated incidents. The atmosphere described ranges from dirty rooms and rooms full of odors, to furniture that is worn or visibly damaged, and even equipment like TVs duct-taped to mounts, all of which contribute to a sense of instability and neglect.

Within these harsh assessments, a recurrent thread is that the problems seem to be coupled with a troubling culture at times: accusations that management does not hold negligent or abusive staff accountable, or that organizational incentives are misaligned - such as a claim that a staff raffle to boost star ratings was used to steer positive reviews rather than reflect genuine care. The combination of poor communication, insufficient supplies, and a perception that patient safety is secondary to other priorities leaves readers with a sense that some families feel powerless and worried about the standard of care their loved ones receive. The emotional weight of these descriptions is amplified by anecdotes of falls, perceived disregard for concerns raised by families, and the stress of watching a loved one's health deteriorate in a facility that feels under-resourced.

On the other side of the spectrum are numerous glowing testimonials that describe Legends as a warm, welcoming, and highly caring place. Supporters emphasize that staff across ranks - from housekeeping to administration - are kind, helpful, and attentive to residents, often treating them "like family." The therapy team is singled out as particularly wonderful by some reviewers, and the overall environment is described as very clean, with decor and a holiday spirit that made visits feel comforting and respectful. Several accounts highlight the sense that staff genuinely enjoy their work, and that residents respond with smiles and a sense of belonging. For families who had positive experiences, Legends is portrayed as a place where meals are enjoyable, activities are engaging, and even outdoor spaces like a smoking patio are appreciated amenities. These reviews frequently present a picture of a facility that is responsive to residents' needs, with caregivers who go the extra mile to create a home-like atmosphere.

There is also a notable gap between experiences that are called "the best" and those that are described as the worst. One reviewer proclaims it as the best place they've ever been in, recounting three weeks of care where staff made them feel like family, noted enjoyable activities, and praised the food. This stands in stark contrast to others who describe Legends Massillon as among the saddest or most depressing places they've encountered in elder care, where even basic care feels questionable and where the emotional toll on families is high. The same facility is portrayed in radically different lights within the same collection of reviews, underscoring how uneven the experience can be for different residents and families.

Specific incidents cited by negative reviewers strengthen the sense that the facility has serious management and safety challenges. Reports include rude behavior toward family members, refusal to listen to concerns, and specific episodes like a resident allegedly not being properly attended to after a fall. Critics describe the environment as dirty and unsafe, with roaches and persistent odors contributing to an overall feeling of neglect. The fear of not receiving timely medical attention or being able to advocate effectively for a loved one is a recurring theme, as is the concern that staffing levels and accountability may be insufficient to ensure consistent, high-quality care.

Taken together, the reviews portray Legends Care Center as a place that can be extraordinary for some residents and deeply troubling for others. The positive narratives emphasize warmth, attentiveness, professional therapy services, clean surroundings, and a sense of family-like care. The negative accounts emphasize neglect, infection control issues, poor communication, and staffing problems that can jeopardize resident safety. The breadth of experiences suggests significant variability in care quality, possibly influenced by factors such as staffing, management practices, and the specific needs of individual residents. Prospective families and patients would be wise to investigate current conditions directly - speak with current residents and families, review state inspection records, tour the facility, and ask pointed questions about staffing ratios, incident response, infection control, and how care decisions are coordinated with families - to gauge whether Legends is the right fit for a loved one in a given situation.

This part of Massillon, Ohio, offers a convenient location with various amenities nearby. Residents have easy access to a range of restaurants, including fast-food options like Burger King and KFC, as well as more traditional eateries like Menches Bros and Bob Evans. The area also features several pharmacies for easy access to medications and healthcare supplies. In terms of medical care, there are multiple physician offices and hospitals within a short driving distance, providing residents with quality healthcare services. Additionally, seniors looking to enjoy some leisure time can visit the nearby cafes or parks for relaxation and socialization opportunities. Overall, this area provides a mix of essential services and recreational options for seniors considering senior living in Massillon.

Restaurants

• Burger King (2.3 miles)
• KFC (2.6 miles)
• Menches Bros of Massillon (2.7 miles)
• Bob Evans (2.8 miles)
• McDonald's (2.8 miles)
• Top of the Viaduct Restaurant (2.9 miles)
• Joey's Kendal Tavern (2.9 miles)

Pharmacies

• Rite Aid (2.4 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (2.8 miles)
• Walgreens (3.1 miles)
• Marc's (3.2 miles)
• Marc's Stores (3.2 miles)
• Marc's Stores (3.7 miles)

Physicians

• Family Practice Center (2.4 miles)
• Breastfeeding Center (2.4 miles)
• Scott W Blumer (2.6 miles)
• Fresenius Medical Care (2.8 miles)
• Affinity Family Physicians (3.2 miles)
• West Medical (4.1 miles)
• Massillon Family Care (4.5 miles)

Cafes

• Tremont Coffee (2.8 miles)
• Ohio Roasting Company (6.6 miles)
• Starbucks (6.7 miles)

Hospitals

• Altercare (3.1 miles)
• Aultman West Immediate Care (4.1 miles)
• Aultman Hospital (5.2 miles)
• Case Manager At Mansard Med (5.3 miles)
• Select Speciality Hospital (6.1 miles)
• Select Specialty Hospital-Northeast Ohio (6.1 miles)
• Summa Health System (6.5 miles)

Parks

• Lake Cable Village (6.2 miles)
• North Park (6.7 miles)
• Arboretum Park (6.8 miles)

Places of Worship

• First Baptist Church Of Canton (6.6 miles)