Altercare of Navarre

Pros

• Susan, an aid at the facility, went above and beyond in showing true compassion to the patients.
• The rooms at Altercare were nice and the cleanliness was very good.
• Visitors enjoyed a friendly staff that tended well to residents during their stay.
• The facility offered activities that residents, like the grandmother mentioned, found enjoyable.

Cons

• The lack of communication between family members and staff, as well as between staff and patients, was astounding.
• Basic care provided to patients was subpar; it seemed easier to leave them in bed and hope for the best.
• Staff took an excessively long time to answer call lights, leaving patients unattended for extended periods.
• There were instances where patients were left unassisted, resulting in food left on their faces.
• After being transferred to the hospital, one patient returned to find their room changed without a phone, despite insurance covering a larger room.
• Overall, the review expressed strong dissatisfaction with the care received and concluded with a definite recommendation against the facility.

Review

The experiences shared by families and patients at the rehabilitation facility in question reveal a complex picture of care quality, highlighting both commendable aspects and significant room for improvement. While there are certain elements that stood out positively, the overall consensus leans towards dissatisfaction with the standard of care provided. Central to this discourse is the contrasting nature of individual staff members' performance against systemic issues within the institution.

One particularly notable mention in these reviews is the aid named Susan, who garnered praise for her exceptional dedication and compassion towards her patients. Family members expressed gratitude for Susan’s ability to go above and beyond in her role, making a substantial difference during their loved ones’ stays. Her efforts reflected what compassionate care should look like—a stark contrast to the narratives surrounding communication breakdowns and subpar treatment faced by other patients. This highlights the importance of individual commitment in healthcare settings and emphasizes how vital it is for facilities to foster an environment where such exemplary behavior can thrive among all staff members.

However, these positive notes come amid serious criticisms regarding communication—or lack thereof—within the facility. Multiple reviewers cited alarming deficiencies in interactions between family members and staff, as well as among staff themselves. Delays in responding to call lights were noted, with some patients left unattended for extended periods. The lack of timely assistance transformed basic care into an unduly challenging experience for many residents, with complaints indicating that some patients were not adequately dressed or attended to daily. For families who expect fundamental dignity and respect toward their loved ones during vulnerable recovery times, these lapses are understandably troubling.

Additionally, one review highlighted an instance where a patient was transferred from hospital back to Altercare only to find his living conditions had deteriorated; his room had been changed without proper notification or explanation while still being charged for services. This kind of oversight raises serious questions about practices around patient management within the facility—an area directly linked to overall satisfaction and trust from families relying on adequate medical support during rehabilitative phases.

Despite some favorable comments about room cleanliness and general adequacy during rehabilitation stays, it's clear that many did not receive what they deemed appropriate levels of personal attention or supportive care—factors essential to any rehabilitation process aimed at fostering recovery and independence. While some reviewers described their relatives' rooms as nice and commended cleanliness standards, others felt strongly that environments lacking sufficient caregiver engagement failed to meet expectations for operational quality in a healthcare setting.

Conversely, there were also more uplifting testimonials relating pleasant experiences visiting loved ones at Altercare—with particular emphasis on friendly staff interactions that helped facilitate enjoyable visits despite difficult circumstances such as terminal illnesses. Activities designed specifically for residents contributed positively towards improving morale during difficult times; this aspect stands out among otherwise mixed evaluations of core caregiving functions.

In conclusion, while Altercare has its merits—such as having dedicated aids like Susan and maintaining clean living spaces—the overarching sentiment suggests significant shortcomings remain unaddressed at this facility regarding effective communication protocols and attentive patient care routines. Moving forward, it seems crucial not only for management but also all team members working collaboratively toward improving patient experiences so everyone can expect dignified support tailored thoughtfully according individual needs throughout their rehabilitation journey.

Located in Navarre, Ohio, this area offers a range of amenities and services that can cater to the needs of seniors. With several hospitals nearby including Altercare and Aultman Hospital, residents have access to quality medical care. In terms of dining options, there are various restaurants such as Old Timers Bar and Griddle and Menches Bros of Massillon for enjoying meals out. Pharmacies like Walgreens and CVS Pharmacy are conveniently located for medication needs. For those looking for spiritual fulfillment, places of worship like Lakeview Baptist Church and Grass Roots Ministries are easily accessible. Additionally, there are parks like Lake Cable Village and North Park for outdoor recreation. Overall, this part of Navarre provides a well-rounded environment for seniors seeking a comfortable and convenient living arrangement.

Hospitals

• Altercare (0 miles)
• Aultman West Immediate Care (6.7 miles)
• Aultman Hospital (8 miles)
• Case Manager At Mansard Med (8.1 miles)
• Select Speciality Hospital (9 miles)
• Select Specialty Hospital-Northeast Ohio (9 miles)
• Jackson Mercy Statcare (9.5 miles)

Restaurants

• Old Timers Bar and Griddle (4.5 miles)
• Top of the Viaduct Restaurant (4.7 miles)
• Menches Bros of Massillon (4.7 miles)
• Bob Evans (4.8 miles)
• McDonald's (4.8 miles)
• KFC (5.1 miles)
• Burger King (5.3 miles)

Pharmacies

• Walgreens (4.8 miles)
• CVS Pharmacy (5.2 miles)
• Rite Aid (5.4 miles)
• Marc's Stores (6.1 miles)
• Walgreens (6.1 miles)
• Marc's (6.2 miles)
• Marc's Stores (6.2 miles)

Cafes

• Tremont Coffee (4.9 miles)
• Starbucks (9.5 miles)
• Ohio Roasting Company (9.7 miles)

Physicians

• Fresenius Medical Care (5.1 miles)
• Breastfeeding Center (5.4 miles)
• Family Practice Center (5.4 miles)
• Affinity Family Physicians (5.5 miles)
• Scott W Blumer (5.6 miles)
• West Medical (6.7 miles)
• Massillon Family Care (7.1 miles)

Places of Worship

• Lakeview Baptist Church (6.7 miles)
• Grass Roots Ministries (8 miles)
• First Baptist Church Of Canton (9.7 miles)

Parks

• Lake Cable Village (9.2 miles)
• North Park (9.4 miles)
• Dundee Falls (9.6 miles)