Eliza Jennings Group in Cleveland, OH

Pros

• Acacia Place at Eliza Jennings is praised for its high-quality care and professionalism.
• The Acacia Place staff are described as incredibly kind and patient, providing a safe and supportive environment.
• The memory care team at Eliza Jennings is great, delivering outstanding care to residents.
• Staff members connect with residents personally, offering music and engaging activities that bring joy.
• Ashley and Donna, along with other nurses and aides, are described as exceptionally amazing in nursing home care.
• The facility is described as providing world-class care and a warm, welcoming atmosphere.
• Families feel at ease knowing their loved ones are in good hands at Eliza Jennings and Acacia Place.

Cons

• The facility is horrible, severely understaffed, and the leadership seems to care little.
• The care provided is very poor, with missed medications and dangerous medication administration.
• Call buttons go unanswered for extended periods, sometimes over an hour.
• The overnight charge nurse is dismissive and rude, and there is no physical therapy on weekends.
• Residents reportedly develop bedsores, and staff show favoritism in assignments.
• Transportation is unreliable and fails to inform families of pickups or delays.
• One reviewer recounts a patient being left without basic care and dying during rehab.

Review

This community is best suited for families seeking a daytime, dementia-aware support option that foregrounds safe social engagement and structured activity. Acacia Place, the adult day care program within Eliza Jennings Group, tends to work best when a loved one benefits from companionship, cognitive stimulation, and a predictable routine during the day while caregivers maintain primary responsibility at home. It serves as a practical respite for caregivers and a safe, supervised setting for Garnering interaction and gentle stimulation. The strongest fit is for someone who does not require 24/7 medical oversight but does benefit from a supervised, activity-rich daytime environment where staff are praised for warmth, patience, and personalized attention. Prospective buyers should recognize that the value hinges on reliable daytime engagement and ongoing, attentive supervision.

Those who should consider alternatives are primarily families needing around-the-clock skilled nursing, rapid responsiveness to urgent needs, or consistently high staffing across all shifts. If a loved one requires robust, hospital-level oversight, frequent medication administration, or rapid call-bell responses, the variability in staff availability and reported incidents in some shifts may be a red flag. Also, if operational leadership appears disengaged or if a family cannot commit to frequent, proactive visits to monitor care, this setting may not deliver the consistent reliability sought. For residents with highly complex medical needs or persistent safety concerns, exploring other facilities with stronger, steadier nurse-to-patient ratios and more uniform shift coverage is prudent.

The most credible positives center on caregiving warmth and meaningful daily life. Families repeatedly note thoughtful, patient staff who cultivate a welcoming tone and tangible connections with residents. The program emphasizes social interaction, cognitive activities, and a sense of normalcy that many caregivers value as a source of relief and reassurance. When dementia-related behaviors surface, the skilled unit at Eliza Jennings is praised by some families for compassionate management, music and personal engagements that help residents feel seen and comfortable. Food quality and the opportunity for structured daytime routines further reinforce the impression that Acacia Place can be a stabilizing, happiness-promoting element in a caregiver's plan.

However, the drawbacks are unmistakable and must be weighed carefully. A consistently cited concern is staffing adequacy - understaffing on certain shifts, delayed responses to call bells, and perceived lapses in basic care. Instances of missed medications and safety incidents, including falls, appear in several reviews, as do reports of weekend gaps in services like physical therapy. Leadership issues - perceived indifference or inconsistent supervision - compound these problems, undermining confidence in uniform quality across days and units. The reliability of transportation and overall operational consistency emerge as other recurring pain points that families must scrutinize before committing.

Despite the drawbacks, the core advantages can offset the risks for the right fit. When staff are genuinely attentive, activities are engaging, and the day program operates like a well-structured second home, the respite value to caregivers is substantial. The opportunity for residents to socialize, receive ongoing supervision, and participate in meaningful routines can translate into steadier mood and improved daytime functioning, at least for those whose needs stay within the scope of a day program. Families who actively participate, monitor care, and request clear communication can often shield the most vulnerable members from some of the service gaps that critics flag. In this sense, Acacia Place works best as a reliable bridge - provided oversight is strong and expectations are aligned with what the facility can consistently deliver.

The practical path forward is clear. Schedule a disciplined, multi-time inspection: observe daytime operations, request a tour of the Acacia Place space, and meet the front-line staff who will be most involved in day-to-day care. Seek concrete answers on staffing ratios by shift, current medication management protocols, and how quickly call bells are answered. Ask for recent incident logs and a transparent discussion of any ongoing safety plans, including fall prevention and dementia-care strategies. Confirm transportation policies and how family communication is handled on weekends. If, after diligent verification, the facility demonstrates steady leadership involvement, clear accountability, and a track record of compassionate engagement alongside visible safety improvements, Eliza Jennings Acacia Place can be a smart, well-considered option. If not, exploring alternatives with stronger staffing consistency and leadership responsiveness is strongly advised.

Restaurants

• Forage Public House (0 miles)
• Winking Lizard Tavern (0.4 miles)
• Barrio (0.7 miles)
• McDonald's (0.7 miles)
• Mahall's Twenty Lanes (1.1 miles)
• Ferris Deli & Restaurant (1.3 miles)
• The Avenue Tap House (1.4 miles)

Cafes

• Starbucks (0.2 miles)
• Rising Star Coffee Roasters (0.9 miles)
• Panera Bread (2.7 miles)
• Starbucks (3.1 miles)
• Ready Set Roasters (3.3 miles)
• Rising Star Coffee Roasters (4.6 miles)
• Lekko Coffee (4.7 miles)

Pharmacies

• Discount Drug Mart (0.3 miles)
• CVS Pharmacy (0.4 miles)
• Walgreens (0.6 miles)
• Rite Aid (0.7 miles)
• Discount Drug Mart (1 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.5 miles)

Parks

• Lakewood Park (0.5 miles)
• Niagara Park (1.5 miles)
• Metroparks Rocky River Reservation North (1.9 miles)
• Bohlken Park (3.4 miles)
• Edgewater Park (3.7 miles)
• Wendy Moore Memorial Park (4.3 miles)
• Tri-City Park (4.5 miles)

Places of Worship

• St Ignatius of Antioch Church (2.6 miles)
• St. Rocco's Church (4.9 miles)

Hospitals

• Cleveland Clinic - Fairview Hospital (2.8 miles)
• CCF Fairview Hospital (2.8 miles)
• Cleveland Clinic - Lutheran Hospital (4.7 miles)
• Trauma ICU (5.5 miles)

Transportation

• Cleveland Rental Car Center (4.8 miles)
• National Car Rental (4.8 miles)
• Hertz Rent A Car (4.8 miles)
• Cleveland-Hopkins International Airport (CLE) (5.5 miles)
• American Airlines Ticket Counter (5.5 miles)
• United Airlines Ticket Counter (5.6 miles)
• Concourse B (5.6 miles)

Physicians

• Orthopedic Associates Westlake (5.1 miles)
• Cuyahoga County Board of Health (5.2 miles)
• North; Shore Gastroenterology & Endoscopy Center (5.5 miles)
• Premier Physicians (5.6 miles)