Horizons Inc in Dover, OH

Pros

• They provide the best care.
• The DSPs care about the clients and do their very best.
• The drivers have been great.
• The ride was on time and the driver was friendly.
• It is a good transportation company.
• The service takes people to their destinations.
• They help in more ways than just providing rides.

Cons

• Horizons is horribly managed.
• Paychecks have bounced.
• The company cheats employees out of overtime.
• The office staff are not friendly at all.
• The dispatcher was not pleasant.
• The drivers are underpaid and overworked.
• They always take on more than they can handle.
• The service drops customers off late and picks them up late.
• The service did not pick up the scheduled passenger and left them waiting.
• Stephanie was extremely rude.
• The scheduling is horrendous.
• The company is utterly disorganized.
• The bus/vans are in bad shape.
• The service is not recommended.
• A $6 per-ride fee feels like being robbed.

Review

Horizons Inc in Dover, OH is best suited for seniors and adults who need dependable transportation to appointments, dialysis, or work and can tolerate a service that sometimes operates with less-than-perfect administrative steadiness. The human element matters most here: when a driver arrives on time, is courteous, and helps with loading, the experience is clearly valued. This service functions as a practical mobility lifeline for those who cannot drive themselves and who prioritize getting to essential places, even if the system around them isn’t flawless. Families should recognize that Horizons is not a full-service care community; its strength lies in transportation support, not in reliable scheduling or polished customer service.

Anyone considering Horizons should explicitly weigh the gaps in administration and scheduling against the positive driver experiences. Those who demand consistently punctual pickups, consistently polite office interactions, and transparent billing will likely want alternatives. The recurring themes in the reviews point to a mismatch between excellent, personable drivers and a back-end that struggles with payroll, dispatch, and vehicle readiness. If a seamless, predictable routine is non-negotiable, Horizons will feel like a compromise rather than a solution. Prospective users should approach with clear expectations and contingency plans.

On the plus side, the most meaningful benefits involve the drivers themselves. Several reviews celebrate drivers who are friendly, helpful, and reliable in getting passengers to work or to medical appointments. In many cases, drivers are described as the best part of the service, capable of making long, tedious rides more tolerable and often going the extra mile to accommodate special needs. This hospitality and personal attention can offset some irritants when everything else aligns, arrivals, routes, and communications function smoothly, and a passenger feels cared for during the journey.

The most serious downsides, however, are systemic. Management problems emerge repeatedly: payroll issues, underpayment of staff, and what appears to be chronic scheduling disarray. Passengers report late pickups, long waits, and rides that arrive well before or well after the scheduled window, sometimes transforming short trips into extended treks. Some vehicles and equipment are described as being in rough shape, and office staff are at times rude or unhelpful. The recurring pattern is a service that can disappoint on reliability and professionalism even when individual drivers perform well.

In weighing the pros against the cons, the drivers’ warmth and willingness to accommodate can soften some blows, but they do not cancel the larger risk of inconsistent service and administrative volatility. For a user whose priority is getting to necessary destinations without fail, the positives do not fully offset the negatives. The $6 per ride fee, when paired with early arrivals and late departures, can feel nickel-and-diming and erode trust over time. Families should view Horizons as a viable last-resort option or a stopgap, rather than a dependable backbone of daily logistics, unless a plan is in place to pressure-test service reliability and implement guardrails.

Bottom line: Horizons Inc can be a workable transportation partner for some seniors, especially where compassionate drivers and flexible ride requests are valued. Yet for those who require unwavering punctuality, predictable scheduling, and consistent administrative courtesy, strong alternatives should be explored. If choosing Horizons, approach with clear expectations, insist on defined pickup windows, and document communications and commitments. Consider pairing Horizons with backup arrangements or other providers to safeguard essential appointments and daily routines, ensuring that dependence on one transport channel does not become a risk to health and independence.