Horizons Inc

Pros

• The DSPs care about the clients and do their very best.
• The drivers have been great.
• The ride was on time and the driver was friendly.
• It is a good place with a good purpose.
• The service is a good transportation company.
• These folks help in more ways than just rides.
• They take people places.

Cons

• Horizons is horribly managed.
• Paychecks have bounced and overtime is cheated.
• The problems come from company leadership, not the drivers.
• Office staff are not friendly.
• The drivers are underpaid and overworked.
• Scheduling is horrendous, leading to late arrivals and long waits.
• The service often gets riders picked up late or dropped off late.
• The $6 per ride fee feels like being robbed.
• Some drivers are sketchy and nerve-wracking to be in the passenger seat.

Review

Horizons is a transportation service that many rely on for essential journeys - work commutes, dialysis appointments, and other essential trips. The collection of experiences people have shared paints a picture of a company with a meaningful mission but faltering execution. On the surface, drivers are often praised for their helpfulness and the care they show clients, yet the underlying tone across reviews is one of frustration with management, scheduling, and reliability. The contrast between the good intentions and the practical shortcomings is unmistakable.

A recurring thread is dissatisfaction with how the company is run. Several reviewers report pay and employment fairness problems that go beyond isolated incidents. Paychecks allegedly bounce, overtime is described as being cheated or undervalued, and employees feel underpaid for the long hours they are expected to work. These concerns aren't just about money; they reflect a broader sense that the people who keep Horizons running aren't being treated with the respect and financial stability they deserve. Complaints about management style and a sense that upper leadership doesn't listen to staff or fix systemic issues crop up repeatedly, coloring every ride with a suspicion that the company's priorities may be misaligned with the needs of its frontline workers.

Despite the management concerns, many reviews highlight the personal warmth and dedication of the drivers and dispatchers who interact with clients. The DSPs and drivers are frequently described as caring and capable, doing their best to show up for clients who depend on them. Some riders have had nothing but positive things to say about specific drivers who were punctual, friendly, and patient. Yet even among these positive experiences there is a recognition that drivers are often stretched thin, underpaid, and overworked, and that the effort they put in sometimes doesn't translate into timely, reliable service because the scheduling and routing systems aren't up to par. The sentiment is that the people in the trucks care deeply about the clients, but they're hamstrung by organizational flaws.

Scheduling and reliability emerge as the most painful issues. Review after review notes that rides can start late or end far later than planned. People describe getting to work 30 minutes early only to sit outside in the cold while a manager unlocks doors, or being dropped off much earlier than needed and left waiting, with the result that they're forced to wait for long periods in inconvenient conditions. Rides that were already long can be extended by extra detours or transfers between vans, turning what should be a straightforward trip into an arduous journey. There are vivid examples, such as trips from Sugarcreek to New Philadelphia and then on to Dennison, where the rider ends up on an hour-long route or more, simply to accommodate last-minute changes or vehicle availability. The frustration isn't limited to delays; the workflow described includes adding a late pickup after a hold or switching vans mid-ride, which compounds the sense of disorganization.

Customer service also gets cited as a serious problem. There are reports of rude or unhelpful interactions with office staff or dispatchers, with specific complaints about a dispatcher on a given October 13th who was not pleasant. In one instance, a staff member named Stephanie is described as rude, and there are broader accusations of poor time-entry accuracy and blame-shifting when schedules go wrong. The general impression is that the administrative side of Horizons fails to acknowledge or rectify issues promptly, which then bleeds into the experience on the ground, leaving clients and their families feeling ignored or dismissed when they need help most.

Despite the heavy criticisms, there are affirmations of the service's value and mission. Phrases like "good place with a good purpose," "love them," and "great job" hint at a service that has had real, positive impact on people's lives. Some reviewers describe Horizons as a dependable transportation option that, when everything is working smoothly, effectively gets people where they need to go and enables them to maintain independence and dignity. A few comments acknowledge that if there are no alternatives, Horizons can be a workable solution for difficult-to-serve populations, such as those requiring wheelchair transportation, even if the experience is imperfect.

Ultimately, the sentiment across these reviews is a complex mix of appreciation and frustration. The drivers and the core service are valued, and the mission matters to many people. But the repeated issues with pay, support for staff, late and inconsistent scheduling, and what many perceive as a disconnect between frontline workers and management create a troubling dynamic. For anyone who has options, the advice offered in these accounts is to consider alternatives and view Horizons as a last resort rather than a first choice. For those who must rely on it, the expectation is clear: meaningful improvements in management, scheduling reliability, and respectful customer service are needed to align the lived experience with the service's stated purpose and the care it aims to provide.

This part of Dover, Ohio offers a variety of amenities that may appeal to seniors looking for a convenient and comfortable living environment. With a selection of restaurants nearby such as Limby's Restaurant and Main Moon Restaurant, residents can enjoy a range of dining options within walking distance. Additionally, there are several places of worship in the area, including Grace Evangelical Lutheran Church and Dover Faith United Methodist, providing opportunities for spiritual fulfillment. For medical needs, there are reputable physicians like Omni Orthopedics and pharmacies like CVS Pharmacy in close proximity. The presence of Tuscarawas Ambulatory Surgery and Cleveland Clinic - Union Hospital ensures access to quality healthcare facilities. Parks like Tuscora Park offer opportunities for outdoor recreation and relaxation, while cafes such as Starbucks and Peet's Coffee provide spaces for socializing or enjoying a quiet cup of coffee. Overall, this area of Dover combines convenience with essential services that can enhance the quality of life for seniors seeking a welcoming community to call home.

Restaurants

• Limby's Restaurant (0.1 miles)
• Main Moon Restaurant (0.1 miles)
• Hoodletown Brewery (0.4 miles)
• Blazin' Burgers (0.5 miles)
• Treva's Roundup (0.5 miles)
• 77 Bar And Grill (0.7 miles)
• Shoney's (0.8 miles)

Places of Worship

• Grace Evangelical Lutheran Church (0.1 miles)
• Dover Faith United Methodist (0.2 miles)
• New Life Church Of God (0.8 miles)
• First United Methodist Church (2.6 miles)
• Muskingum Valley Presbytery (2.7 miles)
• Church of the Nazarene (2.8 miles)
• Faith Christian Church (3 miles)

Physicians

• Ent Allergy & Sinus Center (0.4 miles)
• Fine Arts Skin & Laser (0.4 miles)
• Internal Medicine Clinic (0.4 miles)
• Omni Orthopedics (0.5 miles)
• Tuscarawas Open Mri (0.5 miles)
• Cardiac & Pulmonary Rehabilitation (0.5 miles)
• Tuscarawas Eye Centre (0.5 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• Discount Drug Mart (2.2 miles)
• Walmart Pharmacy (2.2 miles)
• Medicine Center Pharmacy (2.3 miles)
• Medicine Shoppe (2.4 miles)
• Discount Drug Mart (2.5 miles)
• Dusini Drug Pharmacy and Home Medical Equipment (2.9 miles)

Hospitals

• Tuscarawas Ambulatory Surgery (0.5 miles)
• Cleveland Clinic - Union Hospital (1.1 miles)

Cafes

• Pit Stop Classic Care & Cream (1.4 miles)
• Starbucks (2.1 miles)
• Peet's Coffee and Tea (2.2 miles)
• Bud and Tooties (2.3 miles)
• Dagwoods Cafe Deli (2.4 miles)

Parks

• Tuscora Park (2.1 miles)

Transportation

• Bus Stop (2.8 miles)
• Ez Stor Rentals (3.8 miles)