1720 N Cross St, Dover, OH 44622
For more information about senior living options: (844) 490-3973
The staff are very helpful and professional. The Hennis staff care for residents and treat families like their own, creating a home-like environment. The care team takes pride in caring for residents and provides wonderful care. The staff are compassionate and caring. The facility is very nice, safe, and clean with wonderful people. The staff are awesome and heaven-sent. They make difficult times easier for families. The front desk and admissions staff are consistently helpful.
There was poor customer service. Nurses were not professional. They promised the social worker would call three times and were still waiting. They wouldn’t rehab their dog there. The reviewer would have given zero stars if possible. The supervisor was very callous and ignorant. They questioned who would allow such a supervisor to be in charge. The staff were rude and short with residents, leaving one in pain and leading to hospitalization. The facility is understaffed. A parent died after a fall, with proper staffing potentially preventing it.Hennis Care & Assisted Living in Dover is best suited for families seeking a warm, home-like atmosphere where caregivers are visibly committed to daily comfort and resident well-being. The community earns its strongest credentials from on-site staff who form relationships with residents and families, and from therapy and wound-care teams that can deliver attentive, hands-on support. It works best for those who value personal attention, regular monitoring, and a sense of community during visits, even if the environment may feel intimate rather than perfectly polished day to day.
Prospective movers should know who may want to consider alternatives. This facility can be a challenging fit for families that require consistently flawless customer service and uniformly reliable nursing leadership. Several reviews describe staffing gaps and uneven responsiveness, with instances of curt or stressed interactions that undermine trust in the care team. For residents with complex medical needs, frequent falls, or urgent rehab requirements, the variability in staffing and supervision can translate into slower responses or gaps in oversight. Additionally, questions about insurance coverage and out-of-network costs warrant careful scrutiny before committing.
The strongest positives center on the day-to-day humanity of the on-site team. Families repeatedly praise front-desk and admissions staff for their accessibility and professionalism, and multiple witnesses sing the praises of therapy aides, wound-care specialists, and the consistent kindness shown by many caregivers. In the eyes of residents and visitors alike, the staff’s genuine warmth and dedication often become the defining feature of the stay, helping to transform a difficult transition into a more tolerable, even comforting, experience. When the care team is aligned and motivated, daily routines run more smoothly, and visits feel supported rather than burdensome.
Yet the negatives are not surface level. Reports of poor communication, loud disputes, and staff burnout point to real systemic pressures within the building. The most serious themes involve the risk of inadequate monitoring contributing to negative health events, including bedridden patients who suffered significant complications before escalation. Concerns about how disinfection, room readiness, and bed availability are managed during the day also touch on core reliability. The dining experience, while not universally condemned, hints at an area where meals may be bulky or lacking in fresh vegetables, underscoring that nutritional quality can be uneven and dependent on daily circumstances.
In weighing the pros against the cons, the decision hinges on what matters most in senior care. If a resident will thrive with a steady, compassionate presence, a sense of family, and hands-on rehab and wound care when staff are at full strength, Hennis delivers meaningful value and genuine emotional support. However, if reliable, professional consistency, rapid problem escalation, and predictable operations are non-negotiable, the risk of staffing volatility and mixed care experiences suggests considering alternatives. The facility rewards engaged families who stay actively involved and who cultivate direct lines of communication with the on-site team.
For families moving forward, a practical approach will maximize clarity and protect against surprises. Request current shift-by-shift staffing ratios and ask to meet the wound-care lead and the social worker to understand escalation pathways. Obtain a transparent outline of insurance coverage, including likely out-of-pocket costs, and verify which services are in-network. Schedule a full tour during typical hours to observe interactions, check response times, and talk with current residents or families about day-to-day life. If the aim is to secure a loving, attentive environment with dependable daily care and rehabilitation, Hennis can be a strong match, provided thorough due diligence confirms that staffing stability and clinical oversight meet the family’s standards.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.Hennis Care & Assisted Living in Dover, OH is a vibrant and welcoming community that provides exceptional care and support for seniors in need of assistance. Our amenities include devotional services off-site, allowing residents to engage in spiritual activities outside of our premises. We also have indoor common areas where residents can socialize, relax, and enjoy each other's company.
At Hennis Care & Assisted Living, we specialize in diabetic care, ensuring that individuals with diabetes receive the necessary attention and support to manage their condition effectively. Our dedicated staff members work closely with residents to provide personalized care plans that address their unique needs.
We understand the importance of staying active and engaged, which is why we offer devotional activities offsite. These outings allow our residents to participate in religious events and maintain their connection to their faith communities.
Our community is conveniently located near numerous amenities that cater to the diverse interests and needs of our residents. With five cafes nearby, there are plenty of options for dining out or enjoying a cup of coffee with friends or family. Additionally, one park nearby offers opportunities for outdoor recreation and enjoying nature.
Healthcare needs are easily met with seven pharmacies and 32 physicians located nearby. This ensures that our residents have easy access to medications and medical consultations when required. For dining options beyond cafes, there are 33 restaurants available close by offering various culinary choices.
Transportation is made convenient with one transportation option nearby, making it easy for residents to run errands or attend appointments without hassle. There are also eight places of worship nearby for those who wish to continue practicing their faith conveniently.
Lastly, having two hospitals nearby provides peace of mind knowing that quality medical care is readily accessible if ever needed.
Hennis Care & Assisted Living in Dover, OH is a caring community that goes above and beyond to meet the needs of its residents. Our focus on providing excellent care services combined with the convenience of nearby amenities makes us an ideal choice for seniors seeking a comfortable and fulfilling assisted living experience.
Hennis Care & Assisted Living is located at 1720 N Cross St, Dover, OH 44622 in Tuscarawas County, Ohio
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