Hennis Care & Assisted Living

Pros

• The Hennis family cared for him and visitors could feel the love during their visits, with staff always ready to help.
• The front desk staff (Lisa) and admissions (Wendy) were consistently professional, helpful, and amazing.
• The facility was described as very nice, safe, and clean with wonderful people.
• The staff take pride in caring for residents and provide a home-like environment, with attentive and skilled care.
• The Dover Hennis staff were compassionate and caring toward Katy and Quentin Singleton.
• Reviewers praised the staff as awesome and heaven-sent, noting their dedication and hard work.

Cons

• The reviewer notes poor customer service and unprofessional nurses, with social worker calls promised three times but never made.
• A patient developed the largest decubitus ulcer the reviewer had seen and subsequently died of sepsis.
• Families were shuffled out of rooms for disinfection, leaving a patient in a wheelchair unable to use the restroom and very uncomfortable.
• A nurse (Amy) raised her voice and spoke disrespectfully to a family member seeking assistance.
• The facility is understaffed, leading to insufficient care and delays in attending to residents.
• Pat's Porch is described as terrible, with rude staff and patients left in pain; the reviewer would not recommend the facility.
• A supervisor was described as callous and ignorant for berating a young staff member, signaling a toxic workplace and inadequate care.
• There are concerns about insurance coverage and high out-of-network fees, along with meals described as rich and lacking fresh vegetables.

Review

Across these accounts, Hennis Care Center, including the Pat's Porch location, elicits a wide range of experiences. Some families describe a warm, home-like atmosphere where the staff genuinely cares for residents and treats visiting loved ones like family. Others recount frustrating gaps in care, communication breakdowns, and sessions with staff that feel rushed or disrespectful. Taken together, the reviews present a facility that can be a source of comfort for some families while serving as a source of real concern for others.

Several reviews highlight moments of heartfelt appreciation for the people who work there. One family from Florida speaks movingly about how the Hennis family cared for a loved one and made them feel part of a larger "family" during visits. Other accounts echo that sentiment, with residents and families praising front-desk staff like Lisa and Wendy in admissions for their professionalism and willingness to help, and describing many team members as kind, attentive, and "heaven sent." A number of commenters specifically commend Dana, an RN, as a standout caregiver, while others acknowledge the broader warmth and dedication of the nursing and therapy teams, including the wound care professionals and doctors who have become a source of relief and reassurance during difficult times. There are even longer gratefully worded tributes from families who felt the facility and its staff went above and beyond in moments of need.

On the positive end of the spectrum, several reviews describe the center as a very nice, safe, and clean place, with people who make families feel at ease. One reviewer emphasizes that the staff take pride in caring for their loved ones and that the experience feels more like a home than a hospital, which makes a challenging situation more bearable for families. The praise extends to multiple departments, including therapy and wound care, and to the sense that the staff do their best to keep residents comfortable, dignified, and connected with the people who care about them.

Yet there are equally forceful, negative accounts that focus on significant shortcomings. A number of reviewers recount long delays in basic processes - such as waiting for rooms to be disinfected - during which residents or family members are left in uncomfortable situations. In one troubling example, a man in a wheelchair was left waiting for a restroom and told to use a diaper because the room wasn't ready, prompting distress for both the resident and his family. Another reviewer describes a nurse who raised her voice and dismissed a family member's request for respectful communication, insisting that her loud tone was normal. These incidents contribute to a broader impression of miscommunication and a sense that some staff interactions lack the care and empathy families expect.

Understaffing is a recurring theme in several reviews. Families note that staffing levels seem insufficient to meet patient needs, with some attributing delays in care, missed opportunities for timely assistance, and greater stress on the remaining workers. One reviewer explicitly links a downturn in safety and care quality to staffing shortages, including the tragedy of a parent's fall and subsequent death, suggesting that with more hands on deck and better support for front-line workers, outcomes might be different. The combined effect of perceived understaffing and management issues leaves some families wary about returning or recommending the facility.

The discourse around leadership and supervisory behavior also appears in multiple accounts. Some reviews describe confrontations between supervisors and staff, including confrontational or dismissive behavior, which adds to a sense of a challenging work environment and, by extension, patient care concerns. In a few vividly negative anecdotes, families recount supervisors' outbursts or a general sense that staff are not treated with the respect they deserve. This sentiment underscored some families' decisions to seek alternative facilities for their loved ones, especially after observing or experiencing distressing incidents firsthand.

Financial considerations and insurance navigation surface as a practical concern in these experiences as well. One reviewer warns that different facilities may have different in-network provisions, with the potential for high out-of-network costs if families do not verify coverage carefully. The accompanying note about dietary offerings - rich foods with limited fresh vegetables - adds a practical layer to the overall picture: even when the care is praised, day-to-day life at the center can feel burdensome or inconsistent for families trying to manage nutrition and finances at the same time.

In sum, the portrait that emerges is of a facility capable of delivering moments of genuine care, compassion, and comfort - moments that families cling to in difficult times. But it is also a place where failures in communication, staffing, and respectful treatment have led to real distress for some residents and families. The stories call for stronger consistency in staffing, clearer lines of communication, better supervisory conduct, and a more proactive approach to ensuring dignified, patient-centered care. For families considering Hennis Care Center, the message is nuanced: there are many staff members and teams who strive to make a positive difference, but systemic issues - especially around staffing, supervision, and care coordination - need attention to ensure every resident receives the highest standard of care.

Restaurants

• McDonald's (0.8 miles)
• Blazin' Burgers (0.8 miles)
• Grinders Above & Beyond (0.9 miles)
• Pulp Juice And Smoothie Bar (0.9 miles)
• Bob Evans (1.1 miles)
• Shoney's (1.1 miles)
• Freddy's Frozen Custard & Steakburgers (1.1 miles)

Pharmacies

• Discount Drug Mart (0.9 miles)
• CVS Pharmacy (1.7 miles)
• Walmart Pharmacy (3.4 miles)
• Medicine Center Pharmacy (3.6 miles)
• Medicine Shoppe (3.6 miles)
• Discount Drug Mart (3.7 miles)
• Dusini Drug Pharmacy and Home Medical Equipment (4.2 miles)

Physicians

• UPS Family Health Center North (0.9 miles)
• Ent Allergy & Sinus Center (1.7 miles)
• Fine Arts Skin & Laser (1.7 miles)
• Internal Medicine Clinic (1.7 miles)
• Tuscarawas Open Mri (1.7 miles)
• Omni Orthopedics (1.7 miles)
• Cardiac & Pulmonary Rehabilitation (1.8 miles)

Cafes

• Peet's Coffee and Tea (1 miles)
• Pit Stop Classic Care & Cream (2.7 miles)
• Starbucks (3.3 miles)
• Bud and Tooties (3.6 miles)
• Dagwoods Cafe Deli (3.6 miles)

Places of Worship

• Dover Faith United Methodist (1.1 miles)
• Grace Evangelical Lutheran Church (1.3 miles)
• New Life Church Of God (2 miles)
• Newpointe Community Church (3.6 miles)
• Muskingum Valley Presbytery (3.8 miles)
• First United Methodist Church (3.9 miles)
• Church of the Nazarene (4 miles)

Hospitals

• Tuscarawas Ambulatory Surgery (1.7 miles)
• Cleveland Clinic - Union Hospital (2.3 miles)

Parks

• Tuscora Park (3.3 miles)

Transportation

• Bus Stop (4 miles)
• Ez Stor Rentals (5.1 miles)