Harmony Home Care

Pros

• Angie is described as an angel who provides very good care and whose visits are deeply appreciated.
• The staff are very nice and caring toward their patients.
• The care team, including Nicole, Laura, and John, are caring, kind, and wonderful, making the patient happier.
• The place is recommended for families needing assistance in care.
• The workers are praised for their hard work and dedication.

Cons

• The company would not be recommended due to a bad employee who should not have a position where people depend on her.
• Scheduling is hard and unreliable.
• The visiting nurse arrives whenever they want, not at the scheduled time.
• They consistently arrive hours before the scheduled time when the patient isn't awake.
• They left without waiting when asked to delay until the patient was up.
• The overall conduct is unprofessional.

Review

Experiences with this home care provider run the gamut from heartfelt gratitude to constructive critique, painting a nuanced portrait of a service that clearly means a lot to the families it serves. On the whole, there is a deep appreciation for the compassion and care that many individual workers bring to their roles, even as some reviewers point to organizational hiccups that can affect the experience of care. The threads that tie these comments together are a strong belief in the value of attentive, kind-hearted caregivers and a wish for smoother scheduling and consistency so families can rely on timely, coordinated visits.

One of the most powerful affirmations comes from a family whose 83-year-old loved one is receiving visits from a caregiver named Angie. The friend describes Angie as "his angel," a term that communicates not just professional responsibility but genuine warmth and personal connection. Angie's visits are described as thoughtful and consistently well-targeted to the needs of her patient, leaving the family profoundly grateful. This praise extends beyond a single visit, with the reviewer affirming that if a family member needs help, this is a place worth calling because of Angie's dependable and uplifting presence.

Against the backdrop of praise, there is a stark note of concern about a single employee who was described as a "very bad" worker, with the sentiment that someone in that role should not be in a position where others depend on them. While this complaint is striking, it sits within a broader narrative that acknowledges many other staff members as caring and capable. The reviewer's point underscores the importance of consistent, high-quality staffing and raises questions about how the company monitors performance and ensures that every dependent client is being supported by reliable, professional caregivers.

Scheduling and coordination emerge as another central theme. Several reviewers recount frustrations with how appointments are arranged versus when caregivers actually arrive. They describe a mismatch between what is scheduled and when the visiting nurse shows up, sometimes arriving hours earlier or at times that do not align with the planned plan. There is a particular incident noted where a nurse did not wait for the family to get the patient up, and left two hours before the scheduled appointment. These anecdotes highlight a pattern of unalignment and perceived unprofessionalism that can be stressful for families already managing the delicate task of caregiving.

Despite these scheduling kinks, there is a strong sense of overall warmth from the staff. Reviewers repeatedly call the team "very nice" and emphasize the care and kindness shown to patients. There is also a clear desire from families to recognize and honor the caregivers for their hard work. One reviewer expresses a wish for a more formal way to show appreciation to each person who contributes to a patient's well-being, acknowledging that the workers do so much and deserve corresponding appreciation and respect.

Individual caregiver memories reinforce the positive side of the experience. A mother's story, in particular, stands out: the caregivers - named Nicole, Laura, and John - are described as consistently caring, kind, and wonderful. The patient's happiness is noted as having improved under their watch, suggesting that when the relationships between caregivers and patients are strong, the impact is tangible and meaningful. This personal testimony reinforces the idea that the company's best asset is its people - their empathy, attentiveness, and genuine desire to improve their patients' lives.

In sum, the collection of reviews reflects a mixed but largely hopeful sentiment. The company is praised for the warmth, dedication, and compassionate care delivered by many of its staff, with Angie highlighted as a standout example of exceptional caregiving. At the same time, there are real concerns about scheduling reliability, punctuality, and the handling of an instance involving a caregiver who did not meet expectations. Families clearly value the people who show up to care for their loved ones and express a strong wish for more consistent coordination and recognition of the caregivers' hard work. For those seeking care, the message is clear: there are many caring professionals within the organization who can make a meaningful difference in a loved one's daily life, but potential clients should be aware of scheduling challenges and strive for clear, proactive communication to ensure smooth, reliable service.

This part of Cleveland, Ohio offers a convenient and bustling community with a variety of amenities within close proximity. There are numerous healthcare facilities, including physicians offices, pharmacies, and hospitals, providing easy access to medical care. The area also boasts a selection of restaurants and cafes for dining options, as well as several parks for outdoor leisure activities. For entertainment, there is a nearby theater for enjoying movies. Additionally, transportation options are readily available with the Cleveland-Hopkins International Airport nearby. Overall, this neighborhood provides a vibrant and accessible environment for seniors looking to enjoy their retirement years in Cleveland.

Physicians

• Ent Allergy Health (0.6 miles)
• Southwest Family Physicians (1.2 miles)
• Cuyahoga County Board of Health (3.9 miles)
• Allergy Diagnostic (4.4 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• Discount Drug Mart (1.3 miles)
• CVS Pharmacy (1.6 miles)
• Marc's Stores (1.8 miles)
• Walgreens (2.2 miles)
• Walgreens (2.8 miles)
• Marc's Stores (3.3 miles)

Restaurants

• Taco Bell (0.9 miles)
• McDonald's (1.1 miles)
• Raising Cane's Chicken Fingers (1.1 miles)
• Kosta & Vics Restauran (2.9 miles)
• Rosewood Grill (3.2 miles)
• Chick-Fil-A (3.3 miles)
• Mitchell's Ice Cream (3.3 miles)

Cafes

• Starbucks (1 miles)
• Starbucks (6 miles)
• Starbucks (6.9 miles)
• Starbucks (7.3 miles)
• Panera Bread (7.3 miles)
• Metropolitan Coffee (7.5 miles)

Parks

• Surrarrer Park (1.4 miles)
• Metroparks Mill Stream Run Reserve North (1.7 miles)
• James Day Park (2.1 miles)
• Strongsville Wildlife Area (2.9 miles)
• Cleveland Metroparks - Big Creek Reservation (4.1 miles)
• Rocky River Reservation (4.9 miles)
• Bain Park (5.9 miles)

Hospitals

• Benchmark Imaging Group (2.8 miles)
• CCF Fairview Hospital (6.2 miles)
• Cleveland Clinic - Fairview Hospital (6.2 miles)

Theaters

• Cinemark 383 Strongsville (3.6 miles)

Transportation

• Concourse C (3.6 miles)
• Cleveland-Hopkins International Airport (CLE) (3.6 miles)
• TSA Checkpoint C (3.7 miles)
• United Airlines Ticket Counter (3.7 miles)
• American Airlines Ticket Counter (3.7 miles)
• Concourse B (3.8 miles)
• Hertz Rent A Car (4.5 miles)

Places of Worship

• St Ambrose Endowment Foundation (7.8 miles)