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3.8 from 92 reviews
5 stars
61
4 stars
1
3 stars
2
2 stars
6
1 stars
22
Overall Review of Mary's Loving Care
common2 reviews mention this
Staff kindness is a mixed picture
Residents frequently describe nurses and aides as friendly and attentive, though some reviews report serious unresponsiveness.
Many reviewers describe nurses and aides as kind, compassionate, and helpful, often highlighting responsiveness to needs and treating residents with care. At the same time, several families report missed calls, delayed follow-through, or staff being rude at times, which can make communication feel inconsistent.
common2 reviews mention this
Therapy support gets strong praise
Rehabilitation and therapy receive consistent positive comments across multiple stays.
Several residents and families specifically call out the therapy team and describe noticeable improvement or a good rehabilitation experience. A few reviews also mention that therapy visits were brief or limited, but most of the therapy mentions focus on it as a standout part of the stay.
common2 reviews mention this
Dining quality varies by visit
Food is sometimes praised and sometimes criticized as inconsistent.
Some reviewers say meals were very good, and others describe the food as part of what made their stay better. Other reviews report meals being cold or unpleasing, and a few note that dining quality fluctuated during their time in the facility.
caveat2 reviews mention this
Communication and medication lapses
Multiple reviews describe gaps in communication and medication follow-through.
Several families report unanswered nursing calls and messages that did not get returned, with concerns about how medical needs were handled. A few reviews also describe medication problems around discharge or critical needs not being given on time, which they found alarming.
caveat2 reviews mention this
Hygiene and cleanliness concerns appear
Some residents and families report neglect with hygiene, cleanliness, and basic attention.
Alongside positive cleanliness comments, some reviews describe hygiene lapses such as delayed bathing, soiled briefs, and rooms or hallways that did not seem properly maintained. Others mention issues like pests or unpleasant odors, which contributed to a negative impression of day-to-day care.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Types of Care
Board and Care Home
Transportation
Cleveland-Hopkins International (4 miles away)
Nearby Places of Interest
This area of Middleburg Heights, Ohio, is a convenient and diverse neighborhood for senior living. With several physicians and pharmacies nearby, medical care is easily accessible. There are also a variety of restaurants and cafes for dining out or grabbing a quick bite to eat. For those who enjoy outdoor activities, there are several parks within a short distance, providing opportunities for walking, picnicking, and enjoying nature. In terms of healthcare services, there are hospitals and imaging facilities in close proximity. Additionally, transportation options are readily available with the Cleveland-Hopkins International Airport just a few miles away. Overall, this area offers a mix of amenities and services that cater to the needs of seniors looking for a comfortable and convenient living environment.
Physicians
Ent Allergy Health (0.5 miles)
Southwest Family Physicians (1.2 miles)
Cuyahoga County Board of Health (3.7 miles)
Allergy Diagnostic (4.5 miles)
Pharmacies
CVS Pharmacy (0.6 miles)
Discount Drug Mart (1.4 miles)
CVS Pharmacy (1.6 miles)
Marc's Stores (1.7 miles)
Walgreens (2.2 miles)
Walgreens (2.8 miles)
Marc's Stores (3.1 miles)
Restaurants
Taco Bell (0.9 miles)
McDonald's (1 miles)
Raising Cane's Chicken Fingers (1.1 miles)
Kosta & Vics Restauran (2.9 miles)
Rosewood Grill (3.3 miles)
Chick-Fil-A (3.4 miles)
Mitchell's Ice Cream (3.4 miles)
Cafes
Starbucks (1.1 miles)
Starbucks (5.9 miles)
Starbucks (6.9 miles)
Starbucks (7.2 miles)
Panera Bread (7.2 miles)
Metropolitan Coffee (7.4 miles)
Parks
Surrarrer Park (1.5 miles)
Metroparks Mill Stream Run Reserve North (1.8 miles)
James Day Park (2.1 miles)
Strongsville Wildlife Area (3 miles)
Cleveland Metroparks - Big Creek Reservation (4 miles)
Rocky River Reservation (4.9 miles)
Bain Park (5.8 miles)
Hospitals
Benchmark Imaging Group (2.9 miles)
CCF Fairview Hospital (6.1 miles)
Cleveland Clinic - Fairview Hospital (6.1 miles)
Transportation
Concourse C (3.5 miles)
Cleveland-Hopkins International Airport (CLE) (3.5 miles)
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Board and Care Home
Cleveland-Hopkins International (4 miles away)
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