Mary's Loving Care in Middlesburgs Hts, OH

Pros

• The staff at Royal Oak are wonderful, compassionate, and attentive.
• The therapy department is outstanding and highly effective.
• The facility is clean, well maintained, and organized.
• Families say the staff treat residents like family and provide personalized care.
• The activities department offers engaging programs and spends time with residents.
• Nurses and aides are friendly and consistently responsive.
• The administration is highly regarded for professionalism and support.
• The facility gives families peace of mind through attentive care.

Cons

• The meals were not good, often cold, and sometimes served frozen (e.g., chicken in salads).
• The hallways smelled at times and the viewing areas were hardly swept.
• Calls to the nurses station went unanswered at times.
• Prescriptions were not called in or checked by the RN and doctor, leaving important meds missing.
• Physical therapy was minimal, coming in once a day and leaving quickly, with little patient care.
• Some staff were rude, and the facility was described as underfunded and short-staffed.
• Residents were left on bed pans for extended periods and not properly cleaned, causing discomfort.
• The environment was dirty and unkempt, with reports of pests and a lack of on-site RNs or doctors.

Review

Mary's Loving Care in Middlesburgs Hts, OH is best suited for families that want a smaller, homelike setting where attentive staff can make a real difference if care is closely supervised. This community can work for seniors who need help with daily tasks and some medical monitoring but who can tolerate variability in day-to-day operations, provided families stay engaged and insist on clear care protocols. It is less appropriate for those who require highly reliable medication management, strict hygiene standards, and consistently responsive nursing care without close oversight. In short, this is a good fit for families willing to be hands-on advocates and to scrutinize how care is delivered, not for those who expect a system with rock-solid reliability from day one.

Alternatives should be on the radar for families prioritizing faultless medication administration, predictable staffing, and unambiguous communication. The reviews show notable risk signals: missed or delayed prescription calls, questions about whether important heart and blood-thinning medications were properly prescribed, and frequent gaps in nurse responses. If peace of mind hinges on timely med management, rapid nurse call responsiveness, and rigorous adherence to physician orders, other communities with stronger track records in these areas deserve consideration. Additionally, hygiene and odor concerns, uneven cleanliness, and inconsistent staff courtesy are red flags that warrant comparative shopping before making a decision.

On the positive side, several reviewers describe a caring, personable staff and a generally warm atmosphere when care flows smoothly. When residents are engaged, activities and therapeutic services can feel meaningful, and the overall environment can feel welcoming. For families who place a premium on a friendly, approachable staff culture and a homey setting, these attributes can translate into genuine comfort and daily reassurance for loved ones. In practice, these strengths matter most when the facility maintains steady staffing, clear accountability, and consistent routines that keep residents oriented and safe.

The most persuasive caution here remains the frequency and severity of care lapses cited by many families. Medication administration gaps, missed calls, and slow or absent communication can create real health risks - particularly for residents with recent hospitalizations, implanted devices, or complex medication regimens. Hygiene lapses and meals that fall short in quality or appeal compound the concern, alongside occasional reports of overburdened aides or rude interactions. Safety issues - such as delays in responding to emergencies, or leaving residents unattended for extended periods - underscore the need for rigorous oversight and ongoing monitoring by family members or designated guardians.

How the pros offset or fail to offset the cons comes down to actionable oversight. If a family can demand daily, documented med administration checks, guaranteed RN availability, and consistent communication with physicians, the positives - compassionate staff when they are present, a homelike feel, and opportunities for meaningful activities - become tangible, mitigating some risks. Without that level of vigilance, however, the same positives blur into the background while the downsides intensify, because lapses tend to recur without clear accountability. In other words, the decision hinges on the ability to insist on a managed care plan, with measurable targets for med safety, hygiene, and response times.

For families weighing the numbers, the practical path is disciplined due diligence. Schedule a spine of consecutive visits focused on med-handling procedures, nursing coverage during peak hours, and the facility's response protocol to calls and falls. Request to see recent incident reports, housekeeping schedules, and the turnover rate of nursing staff. If the answers reveal consistent, concrete improvements and a culture of accountability, Mary's Loving Care can be a workable option within a broader portfolio of choices. If not, the prudent course is to keep walking and compare with other communities that demonstrate steadier performance in core safety and medical care metrics, even if they come at a higher price.

Bottom line: this community can serve as a viable choice for families who can stay actively involved, demand precise medication management, and verify that hygiene and response times meet strict expectations. For those whose loved ones depend on steady nursing oversight, rapid communication, and consistently clean environments, alternatives with stronger, verifiable safety records are recommended. The decision should rest on a clear plan for oversight, a transparent process for med administration, and a comfortable alignment between the resident's needs and the facility's ability to deliver reliable, compassionate care every day.

This area of Middleburg Heights, Ohio, is a convenient and diverse neighborhood for senior living. With several physicians and pharmacies nearby, medical care is easily accessible. There are also a variety of restaurants and cafes for dining out or grabbing a quick bite to eat. For those who enjoy outdoor activities, there are several parks within a short distance, providing opportunities for walking, picnicking, and enjoying nature. In terms of healthcare services, there are hospitals and imaging facilities in close proximity. Additionally, transportation options are readily available with the Cleveland-Hopkins International Airport just a few miles away. Overall, this area offers a mix of amenities and services that cater to the needs of seniors looking for a comfortable and convenient living environment.

Physicians

• Ent Allergy Health (0.5 miles)
• Southwest Family Physicians (1.2 miles)
• Cuyahoga County Board of Health (3.7 miles)
• Allergy Diagnostic (4.5 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• Discount Drug Mart (1.4 miles)
• CVS Pharmacy (1.6 miles)
• Marc's Stores (1.7 miles)
• Walgreens (2.2 miles)
• Walgreens (2.8 miles)
• Marc's Stores (3.1 miles)

Restaurants

• Taco Bell (0.9 miles)
• McDonald's (1 miles)
• Raising Cane's Chicken Fingers (1.1 miles)
• Kosta & Vics Restauran (2.9 miles)
• Rosewood Grill (3.3 miles)
• Chick-Fil-A (3.4 miles)
• Mitchell's Ice Cream (3.4 miles)

Cafes

• Starbucks (1.1 miles)
• Starbucks (5.9 miles)
• Starbucks (6.9 miles)
• Starbucks (7.2 miles)
• Panera Bread (7.2 miles)
• Metropolitan Coffee (7.4 miles)

Parks

• Surrarrer Park (1.5 miles)
• Metroparks Mill Stream Run Reserve North (1.8 miles)
• James Day Park (2.1 miles)
• Strongsville Wildlife Area (3 miles)
• Cleveland Metroparks - Big Creek Reservation (4 miles)
• Rocky River Reservation (4.9 miles)
• Bain Park (5.8 miles)

Hospitals

• Benchmark Imaging Group (2.9 miles)
• CCF Fairview Hospital (6.1 miles)
• Cleveland Clinic - Fairview Hospital (6.1 miles)

Transportation

• Concourse C (3.5 miles)
• Cleveland-Hopkins International Airport (CLE) (3.5 miles)
• TSA Checkpoint C (3.6 miles)
• United Airlines Ticket Counter (3.6 miles)
• American Airlines Ticket Counter (3.7 miles)
• Concourse B (3.7 miles)
• Hertz Rent A Car (4.4 miles)

Theaters

• Cinemark 383 Strongsville (3.7 miles)

Places of Worship

• St Ignatius of Antioch Church (7.7 miles)