7250 Old Oak Boulevard, Middleburg Heights, OH 44130
For more information about senior living options: (844) 490-3973
The nurses and aides were described as nice, patient, and providing good care. The staff were described as professional, caring, and supportive. The therapy department was described as extremely supportive and encouraging. From the Administrator to the entire staff, everyone was described as friendly, caring, and encouraging. The reviewers expressed gratitude and admiration for the staff who touched their lives. Nothing but exceptional things were said about the facility. The clinical staff were described as guardian angels. The grandmother was being taken care of very well.
The administrator and DON are rude and unable to run the building, creating a hostile environment and unfair treatment. The overall energy is negative, with staff division that harms resident care. Staff frequently yell or curse at each other, and there is a lack of accountability for abusive behavior toward staff. The facility is dirty and old, with strong odors, and there is no front desk presence or security to prevent residents from wandering out. Chronic under-staffing leads to long waits for basic care and skipped showers. Billing errors are common and communication with families is poor. The social worker is described as cold, unresponsive, incompetent, and negligent; should be fired. Residents contracted COVID due to PPE lapses and lack of enforcement, with some deaths linked to neglect. The facility is viewed by some reviewers as in need of investigation or shutdown; don't send loved ones there.The reviews paint a picture of a facility that elicits wildly different experiences from families who entrust their loved ones to its care. On one end, a wave of intensely negative stories portrays management as a source of frustration and fear, with concerns about staff treatment, communication, and overall quality of care. Multiple reviewers describe the atmosphere as tense and divisive, suggesting that the problems start at the top and ripple through the floors. In particular, several accounts point to Amanda, identified as the Administrator, and Jennifer, the Director of Nursing, as failing to communicate with or support the front-line staff. Allegations include rude communication, yelling, favoritism, and a lack of accountability, with calls for investigations and wholesale changes in leadership. The overarching impression from these comments is that administrative politics and a punitive culture undermine the ability to deliver compassionate resident care.
Linked to those leadership concerns is a recurring theme of under-staffing and the ripple effect it creates on daily care. Reviewers repeatedly describe long waits for basic needs - such as diaper changes - stretching to two hours, and missed or rushed showers due to insufficient aides. There are also anecdotes about inconsistent meal service and aides who seem overwhelmed or unavailable when residents request assistance. One family member reported direct contact with the nursing director about these issues, but felt ignored, leaving them frustrated about the ongoing quality of life for their loved one. Billing errors and administrative miscommunication add another layer of frustration for families trying to navigate care plans, coverage, and ongoing treatments.
Safety, infection control, and medical vigilance are frequent sources of alarm. A particularly harrowing narrative recounts a loved one transferred from a hospital who appeared to be inadequately informed about treatment plans and progress, with the patient eventually deteriorating and contracting Covid-19 during the stay. The account describes room quarantine protocols and inconsistent PPE usage, with a nurse allegedly indicating that protection was optional, and emphasizes a fear of expose?ment to the virus in a vulnerable population. The reviewer also alleges that this pattern contributed to a second Covid infection and ultimately a death, raising questions about communication, monitoring of treatment plans, and the timely escalation of medical issues. Other reviewers recount serious concerns about catheter care, the risk of infection, bed sores, and other medical issues that allegedly went unaddressed or were not communicated to families, sometimes culminating in hospital visits and regrettable outcomes.
In contrast to the negative experiences, the reviews do acknowledge bright spots and moments of praise that suggest a wide range of quality within the same building. A number of reviewers describe staff as professional, caring, and supportive, and they specifically commend the therapy department and the broader team for addressing medical and emotional needs. One family highlights a period when the staff - in their words - were "phenomenal" and the administrator and entire team were described as friendly, caring, and uplifting, with gratitude extended to those who helped their loved one feel at home. Another review extols the staff across many roles - front desk, administration, cooks, activity directors, and nurses - as consistently warm and compassionate, and expresses deep appreciation for the care received during a difficult time. A different account sends a clear, positive signal about a resident who is thriving and well cared for, specifically noting ongoing, attentive care for a grandmother and a sense that the care team is doing their best to support recovery and comfort.
Environment and facility conditions also appear in the discourse as a point of contention and concern. Several reviewers describe odor and cleanliness issues that make some areas of the building feel unwelcoming or even unsafe. The lobby, the so-called "Rose Garden" hallway, and other spaces are cited for unpleasant smells and general neglect, with critics arguing that the building feels old, uncomfortable, and dirty. Further, there are comments about insufficient security and a lack of staff at the front desk, which contributed to a perception that visitors and residents alike were not adequately protected from wandering and safety risks. The sentiment from these accounts is that even when the staff are capable, environmental and systemic shortcomings undermine the experience and trust.
Taken together, the collection reveals a facility capable of delivering excellent, compassionate care in some moments, while in other circumstances it falls far short of basic expectations for safety, transparency, and dignity. The testimonials span a spectrum - from deeply troubling claims of neglect, miscommunication, and harmful practices to sincere gratitude for staff who went above and beyond to help a resident feel treated with respect and humanity. The overarching message is one of inconsistency: strong, caring teams exist, but they are sometimes overwhelmed or under-supported by leadership and operational gaps. Families evaluating this facility would likely weigh the hopeful instances of excellent care against the persistent concerns about staffing, safety, communication, and the treatment of residents and their loved ones.
82 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Cleveland-Hopkins International (3 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Accord Care Community Middleburg Heights is a vibrant assisted living community located in Middleburg Heights, OH. Our community offers a wide range of amenities and care services to ensure that our residents live comfortably and have access to everything they need.
For our residents' convenience, we have an on-site beauty salon where they can get their hair styled or enjoy other pampering services. They can also relax and unwind in front of their favorite shows with cable or satellite TV in their private rooms. Our community-operated transportation service makes it easy for residents to get around town for errands or appointments.
We understand the importance of staying connected, which is why we offer a computer center with internet access and Wi-Fi throughout the community. Our dining room serves delicious restaurant-style meals that cater to special dietary needs. Residents can also take advantage of our kitchenette facilities if they prefer to prepare their own meals.
Staying active and engaged is essential for overall well-being, so we provide a fitness room where residents can exercise and maintain their physical health. Our gaming room offers opportunities for socialization and friendly competition, while our small library provides a quiet space for reading and relaxation. Planned daily activities, resident-run activities, and fitness programs keep our residents entertained and socially connected.
At Accord Care Community Middleburg Heights, our care services are designed to meet the individual needs of each resident. With 24-hour call systems and supervision, assistance with activities of daily living such as bathing and dressing, medication management, and diabetic diets, our dedicated staff ensures the well-being and comfort of each resident.
Additionally, we offer transportation arrangements for non-medical purposes as well as transportation to doctors' appointments. Our move-in coordination services make transitioning into our community hassle-free.
Our convenient location in Middleburg Heights means that within close proximity there are numerous cafes, parks, pharmacies, restaurants, theaters, hospitals, and physicians' offices.
At Accord Care Community Middleburg Heights, we strive to create a warm and welcoming environment where our residents can enjoy an enriched lifestyle, receive personalized care, and feel at home.
Accord Care Community Middleburg Heights is located at 7250 Old Oak Boulevard, Middleburg Heights, OH 44130 in Cuyahoga County, Ohio
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Comprehensive Insights into Palliative Home Care: What It Is and What to Expect
Palliative home care focuses on improving the quality of life for individuals with serious illnesses by providing comfort, symptom management, and emotional support in their own homes. This approach includes personalized care plans, regular assessments, and resources for family caregivers, all while prioritizing person-centered treatment that aligns with patients' goals.
Skilled Nursing Facilities vs. Nursing Homes: Making Sense of the Differences
Skilled nursing facilities (SNFs) provide high-level medical care and rehabilitation for short-term recovery, typically covered by Medicare after hospitalization, while nursing homes focus on ongoing custodial care for chronic conditions, mainly funded by Medicaid or private payments. The staffing and regulatory structures differ significantly between the two, necessitating clarity for families in choosing appropriate long-term care options.
A Detailed Examination of Nursing Home Costs Across the U.S.
Nursing home care costs in the U.S. vary significantly based on location, level of care, and amenities, with private room prices ranging from approximately $6,700 to over $30,000 monthly. Families need to explore various payment options and conduct thorough research to manage these expenses effectively.
