Information last verified:
7250 Old Oak Boulevard, Middleburg Heights, OH 44130
For more information about senior living options: (844) 490-3973
The staff are professional, caring, and supportive. The therapy department is an extremely supportive and encouraging group. From the Administrator to the entire staff, everyone is friendly, caring, and encouraging. The staff are caring and warm from day one, with the clinical team described as guardian angels. The nurses are super professional and go above and beyond to help residents. The STNA staff is amazing. The new management has greatly improved the facility. The facility feels like home thanks to the happy, friendly staff and atmosphere.
They describe the staff as terrible people, with management singled out as especially problematic. The administrator is described as extremely rude and unable to communicate effectively with staff. There is a perception of division among staff that harms resident care. The facility is portrayed as dirty, old, and uncomfortable, with lapses in cleanliness. Understaffing leads to long waits for basic care like diaper changes and meals. Residents and families report unsafe handling of medical conditions and PPE shortages during Covid. Calls for help are frequently not answered, leaving residents unattended. Security and front-desk coverage are described as lax, allowing wandering residents and easy entry. Families are urged to relocate loved ones immediately due to dangerous conditions and neglect. Billing issues and administrative staff are accused of poor service and lack of accountability.This community is best suited for families that are prepared to be actively involved in oversight and care decisions, especially when a strong rehabilitation and therapy focus is valued. When a loved one needs intensive PT/OT, accessible transportation for medical appointments, and a program that keeps residents engaged through activities and social options, Accord Care Community Middleburg Heights can deliver. However, this advantage sits alongside a pattern of management and staffing inconsistencies that require careful weighing. For families that cannot commit to frequent visits, requests for updates, and ongoing problem-solving, alternatives with steadier leadership and more predictable staffing should be the default consideration.
The most meaningful positives center on the therapy and frontline care teams in many reviews. Several accounts praise capable physical and occupational therapy staff, a knowledgeable nurse practitioner, and a generally supportive nursing and aide corps when present. The environment can feel welcoming on active units, with amenities like a dining room, courtyards, a hair salon, and transportation to medical appointments contributing to quality-of-life for residents who respond well to social and programmatic engagement. When focus stays on rehabilitation and steady day-to-day care, many families report experiences that feel competent and compassionate, at times elevating the resident’s daily experience.
Yet the recurring, high-visibility drawbacks pull decisively against the overall value proposition. A dominant thread in the reviews centers on chronic understaffing and uneven supervision, which translates into long wait times for basic needs, gaps in routine care, and inconsistent communication. Reports of billing errors, frequent leadership turnover, and front-desk gaps compound the frustration, creating a sense that operations are reactive rather than proactive. Safety and accountability concerns recur as well: several families describe unsecured common areas, questions about care plans, and a lack of timely updates during or after adverse events. Taken together, these patterns undermine confidence in the facility’s ability to sustain reliable, high-quality care over time.
Given the weight of the cons, the pros do not fully offset the risks for most long-term residents. The therapy strengths and some staff’s attentiveness are meaningful, but they are not a guarantee of consistent care, safety, or transparent communication, especially for residents with high medical needs or cognitive impairment. Families that can maintain close engagement and push for clear care plans may experience satisfactory results, yet the experience remains fragile enough to deter those seeking a stable, predictable care environment. In short, the facility can shine in moments of strong nursing presence and robust rehabilitation, but those bright spots are often overshadowed by systemic gaps.
Alternatives become a prudent consideration for anyone prioritizing reliability and safety above rehabilitation bragging rights. If a facility cannot offer predictable staffing levels, transparent, proactive management, and consistently clean, secure surroundings, exploring other providers is wise. This is particularly true for families managing complex medical needs, memory care, or those who value a consistently proactive administrator and problem-solving leadership. The report suggests a clear threshold: if oversight cannot be sustained with confidence, redirect to campuses with demonstrated stability and proven incident-free records.
For families still evaluating Accord, a disciplined due-diligence plan is essential. Schedule extended, multi-time visits to observe call-light response, meals, and hygiene routines; request direct conversations with the administrator and the director of nursing about staffing ratios and turnover. Examine recent state inspections and any corrective action plans, and seek firsthand accounts from current residents and families beyond the marketing narrative. Ask for a current, detailed care plan for each resident, and verify how communications are documented and shared. If the answers feel reactive or vague, that hesitation should translate into exploring alternatives rather than assuming later that the choice was sound.
82 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Cleveland-Hopkins International (3 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Accord Care Community Middleburg Heights is a vibrant assisted living community located in Middleburg Heights, OH. Our community offers a wide range of amenities and care services to ensure that our residents live comfortably and have access to everything they need.
For our residents' convenience, we have an on-site beauty salon where they can get their hair styled or enjoy other pampering services. They can also relax and unwind in front of their favorite shows with cable or satellite TV in their private rooms. Our community-operated transportation service makes it easy for residents to get around town for errands or appointments.
We understand the importance of staying connected, which is why we offer a computer center with internet access and Wi-Fi throughout the community. Our dining room serves delicious restaurant-style meals that cater to special dietary needs. Residents can also take advantage of our kitchenette facilities if they prefer to prepare their own meals.
Staying active and engaged is essential for overall well-being, so we provide a fitness room where residents can exercise and maintain their physical health. Our gaming room offers opportunities for socialization and friendly competition, while our small library provides a quiet space for reading and relaxation. Planned daily activities, resident-run activities, and fitness programs keep our residents entertained and socially connected.
At Accord Care Community Middleburg Heights, our care services are designed to meet the individual needs of each resident. With 24-hour call systems and supervision, assistance with activities of daily living such as bathing and dressing, medication management, and diabetic diets, our dedicated staff ensures the well-being and comfort of each resident.
Additionally, we offer transportation arrangements for non-medical purposes as well as transportation to doctors' appointments. Our move-in coordination services make transitioning into our community hassle-free.
Our convenient location in Middleburg Heights means that within close proximity there are numerous cafes, parks, pharmacies, restaurants, theaters, hospitals, and physicians' offices.
At Accord Care Community Middleburg Heights, we strive to create a warm and welcoming environment where our residents can enjoy an enriched lifestyle, receive personalized care, and feel at home.
Accord Care Community Middleburg Heights is located at 7250 Old Oak Boulevard, Middleburg Heights, OH 44130 in Cuyahoga County, Ohio
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