Kemper House Strongsville

Pros

• Kemper Memory Care provides a completely different experience, with residents happier and more engaged.
• The staff handle memory decline with skill, compassion, and dignity.
• Kemper has truly been a godsend for families.
• Kemper House is truly amazing and welcoming from the moment of arrival.
• The activities are interactive and fun, and the meals are healthy and chef-prepared.
• The staff, chefs, and nurses are outstanding and go above and beyond.
• Kathy Kemper is kind-hearted, compassionate, and supportive.
• The facility is clean, comfortable, and feel-like home.
• Families experience peace of mind knowing their loved ones are safe and well cared for.
• Kemper House is a family-oriented atmosphere where staff care about residents and families.

Cons

• The family's experience was heartbroken and confusing.
• There was a lack of communication and compassion after the incident.
• They were not given a full explanation nor offered the opportunity to work together on a solution.
• She has since said she hated it there.
• There were clear examples of a lack of communication and professionalism at Kemper Strongsville.
• The staff sometimes did not know the requirements for each patient's care, with "I don't know" being inexcusable.
• The review described the facility as disorganized, uninformed, and no longer trusted.
• During visitation, an elderly resident was not well kept, raising concerns about care.
• Covid visitation restrictions made it difficult to evaluate how well Kemper was caring for their mother.

Review

Kemper House Strongsville is best suited for families seeking memory-care focused living, where dementia care is the core mission delivered in a warm, home-like setting. This community excels when a loved one needs structured daily routines, meaningful engagement, and safety-minded supervision that respects dignity and individuality. It is particularly strong for residents with Alzheimer's or other forms of dementia who benefit from personalized activities, consistent staff connections, and a culture that treats each resident as part of a family - rather than a number. For families prioritizing memory support and a compassionate, resident-centered approach, Kemper House stands out as a practical, trustworthy option.

Those who may want to explore alternatives include families not yet at the memory-care stage, or those seeking a more generalized assisted-living experience without dementia-specific programming. Cost sensitivity is also a valid consideration, as the level of staffing, programming, and individualized attention typical here tends to align with a premium price tier. Others who require a higher level of in-house clinical oversight or a facility with broader medical coordination may prefer providers with larger medical teams or hospital affiliations. Finally, prospective residents who demand flawless, always-available communication in every situation should scrutinize how information flows during incidents, and weigh whether the experience aligns with expectations in practice.

The strongest wins here revolve around memory-care expertise, dedicated staffing, and a family-oriented philosophy of care. Reviews consistently highlight compassionate, skilled caregivers who know residents by name, robust engagement through daily activities, and chef-prepared, nutritious meals in a clean, welcoming environment. Families repeatedly praise the sense that residents are treated with dignity, respect, and genuine warmth, with staff who anticipate needs and involve loved ones in meaningful ways. These core strengths help offset the inevitable challenges of dementia care by delivering stability, predictability, and reassurance to families during tough times.

At the same time, several accounts point to communication gaps or situational frustrations, especially when difficult incidents arise. One family described a lack of transparent follow-through after a troubling event, and others noted concerns about how decisions were explained or how quickly administrative responses were provided. Yet even among these criticisms, the prevailing theme is trust in the staff who are consistently described as caring and attentive, coupled with a culture that feels deeply invested in residents' well-being. The contrast between strong day-to-day care and occasional administrative gaps underscores the need for prospective families to demand clear incident protocols, direct lines of communication, and regular, proactive updates as part of due diligence.

Programming and environment reinforce the decision to choose Kemper House when memory support is the priority. The facility emphasizes a resident-centered approach, with activities that reflect individual interests and life histories, opportunities for social connection, and community events that bring families into the care process. The leadership appears hands-on, with a palpable sense that those running the house care deeply about both residents and their families. Cleanliness, safety, and a home-like atmosphere are consistently noted, along with a belief that residents experience meaningful days, not merely custodial care. For families evaluating a place to grow old with memory loss, these elements create a compelling, tangible sense of belonging and security.

In the end, Kemper House Strongsville represents a robust choice for memory-care residents who need highly personalized, compassionate, and engaging daily life. It is less aligned with those who require minimal staff intervention, lower-cost options, or facilities with broader non-memory-healthcare services. To maximize fit, prospective families should schedule a tour, meet front-line caregivers, and probe into incident response procedures, medication management, and how resident belongings are tracked. If a true, family-centered memory-care home is the aim, Kemper House in Strongsville tends to deliver more peace of mind than most, turning care into a collaborative, trusted partnership between staff and families.

This part of Strongsville, Ohio offers a variety of amenities and services that may appeal to older individuals considering senior living options. With several hospitals and pharmacies in close proximity, residents have easy access to healthcare facilities and medication. The numerous parks provide opportunities for outdoor recreation and relaxation, while the nearby restaurants offer a variety of dining options. Additionally, there are cafes for socializing and meeting with friends. For medical needs, there are physicians specializing in various fields within a short distance. The presence of a theater adds entertainment options for those looking to enjoy movies. Transportation is easily accessible with the Cleveland-Hopkins International Airport nearby, making travel convenient. Places of worship are also available for spiritual fulfillment. Overall, this part of Strongsville provides a well-rounded environment for seniors looking to live comfortably with access to essential services and recreational activities.

Hospitals

• Benchmark Imaging Group (0.9 miles)
• Medina General Hospital (6.9 miles)
• CCF Fairview Hospital (8.4 miles)
• Cleveland Clinic - Fairview Hospital (8.4 miles)
• St John Medical Center (8.5 miles)

Pharmacies

• Discount Drug Mart (1.3 miles)
• CVS Pharmacy (1.8 miles)
• Discount Drug Mart (2.1 miles)
• Marc's Stores (2.6 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (3.8 miles)
• CVS Pharmacy (4 miles)

Parks

• Metroparks Mill Stream Run Reserve North (1.5 miles)
• Strongsville Wildlife Area (2.8 miles)
• Surrarrer Park (3.1 miles)
• James Day Park (5.1 miles)
• Rocky River Reservation (5.4 miles)
• Cleveland Metroparks - Big Creek Reservation (7.2 miles)
• Bain Park (7.4 miles)

Restaurants

• Mitchell's Ice Cream (1.7 miles)
• TGI Friday's (1.9 miles)
• Condado Tacos (2.1 miles)
• The Rail (2.2 miles)
• Rosewood Grill (2.4 miles)
• Chipotle Mexican Grill (2.5 miles)
• Chick-Fil-A (2.6 miles)

Cafes

• Starbucks (2.2 miles)
• Starbucks (6.7 miles)
• Panera Bread (6.9 miles)

Physicians

• Allergy Diagnostic (2.5 miles)
• Southwest Family Physicians (3 miles)
• Ent Allergy Health (3.7 miles)
• Cuyahoga County Board of Health (6.8 miles)
• Digestive Disease Consultants (7.1 miles)
• Premier Physicians (8.9 miles)

Theaters

• Cinemark 383 Strongsville (2.5 miles)

Transportation

• Concourse C (5.3 miles)
• TSA Checkpoint C (5.5 miles)
• United Airlines Ticket Counter (5.5 miles)
• Concourse B (5.6 miles)
• American Airlines Ticket Counter (5.6 miles)
• Cleveland-Hopkins International Airport (CLE) (5.6 miles)
• Hertz Rent A Car (6.4 miles)

Places of Worship

• St Ambrose Endowment Foundation (5.7 miles)
• Jehovah's Witnesses (8.2 miles)