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3.6 from 127 reviews
5 stars
73
4 stars
10
3 stars
3
2 stars
2
1 stars
39
Overall Review of Falling Water Health Care Ctr
common18 reviews mention this
Staff is split: kind or neglected
Residents describe both genuinely caring staff and times when care needs go unaddressed.
Many reviewers describe staff members as friendly, polite, and caring, including nurses, aides, therapy staff, and social work. Some residents also say staff feel organized and available, and they point to specific people who helped them through rehab or daily needs. At the same time, other reviews complain about neglect, rude behavior, and staff not responding to help requests or calls.
caveat14 reviews mention this
Cleanliness and odors are a flashpoint
Cleanliness is inconsistent, with reviews ranging from clean and odor-free to strong unpleasant odors.
Some families and residents say the facility is very clean, odor-free, and well kept. Others report a constant or extreme smell, including feces/urine odors, dirty rooms, and issues with linens and general maintenance. A few reviews also tie poor cleanliness to a more stressful or unsafe-feeling environment.
caveat12 reviews mention this
Call response and staffing levels
Several reviews point to delays in getting help, especially at night or when call lights are used.
Some residents say staff are quick to assist and address concerns right away, including nurses and aides. But multiple reviews describe long waits for call bells, missed follow-through, and times when help was not provided despite requests. A few reviewers also mention being left unattended for extended periods, with worsening conditions as a result.
caveat16 reviews mention this
Food quality is repeatedly criticized
Food is often described as cold, bland, or not meeting expectations.
Several reviewers complain that meals arrive cold, are bland, or are not appetizing, and some describe missing items or limited meal flexibility. A number of residents recommend bringing seasoning or notes that dietary support can be inconsistent. There are also a smaller set of positive remarks noting that food improved or was good at times.
differentiator11 reviews mention this
Therapy can be a major strength
Rehabilitation therapy earns repeated praise for helping residents regain mobility and function.
Many reviews highlight physical and occupational therapy as helpful, with some people saying therapy enabled them to walk again and regain baseline abilities. Several reviewers single out specific therapists and describe attentive, effective sessions. Even in critical reviews, therapy is sometimes viewed more positively than other parts of the experience.
caveat6 reviews mention this
Medication management concerns appear in reviews
Some reviews raise serious concerns about medication being delayed, missed, or not followed as ordered.
A few reviews describe problems such as pain medication not being provided as requested, or difficulties getting medications transferred or answered. Other accounts describe delayed response around treatments and medication logistics. These are contrasted by other reviews that mention medication management as handled as part of day-to-day care without issues.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Types of Care
Skilled Nursing Facility
Transportation
Cleveland-Hopkins International (6 miles away)
Nearby Places of Interest
This area of Cleveland, Ohio, offers a variety of amenities that cater to senior living needs. With multiple hospitals nearby such as Benchmark Imaging Group and Medina General Hospital, residents have easy access to healthcare services. There are also several pharmacies in close proximity for convenience. The neighborhood boasts a selection of dining options including Mitchell's Ice Cream and The Rail, as well as cafes like Starbucks for socializing and enjoying a cup of coffee. For leisure activities, there are parks like Strongsville Wildlife Area and theaters such as Cinemark 383 Strongsville within a short distance. Additionally, transportation options like the Cleveland-Hopkins International Airport provide ease of travel for seniors looking to explore beyond the local area. Overall, this part of Cleveland offers a vibrant community with essential services tailored to senior living needs.
Hospitals
Benchmark Imaging Group (0.4 miles)
Medina General Hospital (6 miles)
CCF Fairview Hospital (8.7 miles)
Cleveland Clinic - Fairview Hospital (8.7 miles)
Restaurants
Mitchell's Ice Cream (0.6 miles)
TGI Friday's (0.7 miles)
Condado Tacos (0.9 miles)
The Rail (0.9 miles)
Rosewood Grill (1.1 miles)
Chick-Fil-A (1.2 miles)
Chipotle Mexican Grill (1.3 miles)
Pharmacies
CVS Pharmacy (0.8 miles)
Discount Drug Mart (1.4 miles)
Discount Drug Mart (1.5 miles)
Marc's Stores (1.8 miles)
CVS Pharmacy (3.1 miles)
CVS Pharmacy (3.4 miles)
Walgreens (3.4 miles)
Theaters
Cinemark 383 Strongsville (1.3 miles)
Parks
Strongsville Wildlife Area (1.4 miles)
Metroparks Mill Stream Run Reserve North (1.9 miles)
Surrarrer Park (2.2 miles)
James Day Park (4.3 miles)
Rocky River Reservation (6.3 miles)
Cleveland Metroparks - Big Creek Reservation (6.8 miles)
Bain Park (8 miles)
Physicians
Allergy Diagnostic (1.7 miles)
Southwest Family Physicians (3.2 miles)
Ent Allergy Health (3.4 miles)
Digestive Disease Consultants (6.2 miles)
Cuyahoga County Board of Health (6.6 miles)
Cafes
Starbucks (1.8 miles)
Panera Bread (6.1 miles)
Starbucks (7.9 miles)
Starbucks (8.7 miles)
Places of Worship
St Ambrose Endowment Foundation (5.2 miles)
Transportation
Concourse C (5.8 miles)
TSA Checkpoint C (5.9 miles)
United Airlines Ticket Counter (6 miles)
Cleveland-Hopkins International Airport (CLE) (6 miles)
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Skilled Nursing Facility
Cleveland-Hopkins International (6 miles away)
Caring staff and hands-on management with an active rehab and activities program.
Comprehensive Look at Senior Blood Pressure Charts: Normal and Elevated Levels by Age
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Comprehensive Guide to Blood Pressure Charts for Older Adults: Understanding Normal and High Readings by Age