Falling Water Health Care Ctr

Pros

• The staff at Falling Waters is described as great and caring, going above and beyond for the residents.
• Many reviewers appreciated the responsive nursing staff and STNAs who provide compassionate care.
• The physical and occupational therapy programs received positive feedback for helping residents regain their independence and providing emotional support.
• The facility has a spacious activity room with various amenities that residents enjoy, such as bingo games.
• A specific housekeeper received praise for her hard work and attention to cleanliness when she was present.
• A resident expressed gratitude towards specific staff members, highlighting their kindness and dedication to care.
• One reviewer mentioned a fantastic experience for their family members during multiple stays, recommending the facility for rehab or long-term care needs.

Cons

• The facility has a history of misplacing items, leading to significant losses for residents and their families.
• Residents report filthy conditions upon arrival, including unclean rooms and unpleasant odors.
• There are allegations of neglect, with reports of residents being left without food, medication, or proper care for extended periods.
• Staff often ignore call lights or fail to respond to the needs of residents, leaving them in distressing situations.
• The dietary services provide cold and unappetizing meals, not catering to individual dietary needs or preferences adequately.
• Communication with staff is poor, making it difficult for families to receive updates or assistance regarding their loved ones' care.
• Families express deep dissatisfaction with the emotional support provided during critical times, like end-of-life care.
• Residents have experienced rudeness and negligence from staff members, impacting their overall well-being and comfort during their stay.

Review

The reviews of Falling Waters Healthcare Center are deeply polarized, revealing a wide spectrum of experiences that range from severely negative to positively uplifting. Many individuals have expressed their dissatisfaction with the facility's management and care quality, highlighting alarming instances of negligence and lack of communication. One reviewer described a harrowing experience where their loved one was left in a filthy environment, neglected for basic needs such as medication and food. The situation escalated to a critical level, resulting in hospitalization due to dehydration and disorientation after just seven days in the center. This narrative raises significant concerns about the standard of care provided at Falling Waters, emphasizing an urgent need for accountability among healthcare staff.

In stark contrast, some residents and families have praised the staff’s dedication and compassion during their stay at Falling Waters. These positive reviews highlight new management making strides in improving resident care by prioritizing emotional support alongside physical rehabilitation. Residents appreciate the responsiveness of nurses and nursing assistants (STNAs), as well as engaging activities led by coordinators who strive to create enjoyable experiences despite challenges posed by staffing shortages related to COVID-19. Some reviewers mentioned that they would confidently send their loved ones back due to these positive interactions, illustrating that not all experiences within this facility are bleak.

Yet, amid commendations, recurring themes of miscommunication and inadequate attention emerge consistently across reviews. Several families voiced frustrations regarding lost items belonging to residents—such as shoes or personal effects—and expressed regret over unfulfilled promises regarding reimbursement processes for losses incurred while in care. This further undermines trust between families and the institution, ultimately contributing to an atmosphere marked more by distress than comfort.

Furthermore, dietary concerns also loom large across many accounts. Complaints about cold or improperly served meals were prevalent, with some reviewers describing food quality as subpar or even inedible. Disappointment related to dietary services often extended beyond taste; numerous residents reported that special dietary needs went ignored entirely. Such neglect can significantly impact patient health; therefore, it is crucial for facilities like Falling Waters to adopt comprehensive nutrition management systems alongside day-to-day operations.

Critics also raised issues concerning hygiene standards within individual rooms—a vital aspect of healthcare settings—mentioning uncleanliness that made residents’ living conditions unbearable. Claims included descriptions of unsanitized environments containing human waste along with inadequate housekeeping efforts when regular staff members were unavailable. This neglection not only contributes to discomfort but poses significant risks regarding infection control.

Overall, the dichotomy between these positive and negative sentiments illustrates a concerning inconsistency in service delivery at Falling Waters Healthcare Center. As some residents find solace in dedicated caregivers working tirelessly amidst challenges, others grapple with severe operational deficiencies that endanger their loved ones’ well-being or overall dignity during what should be healing periods in their lives. To bridge this divide effectively requires not just improved practices but enhanced communication strategies ensuring every voice is heard—not only those echoing through hallways filled with hope—but also those reaching out from spaces overshadowed by neglectful silence.

This area of Cleveland, Ohio, offers a variety of amenities that cater to senior living needs. With multiple hospitals nearby such as Benchmark Imaging Group and Medina General Hospital, residents have easy access to healthcare services. There are also several pharmacies in close proximity for convenience. The neighborhood boasts a selection of dining options including Mitchell's Ice Cream and The Rail, as well as cafes like Starbucks for socializing and enjoying a cup of coffee. For leisure activities, there are parks like Strongsville Wildlife Area and theaters such as Cinemark 383 Strongsville within a short distance. Additionally, transportation options like the Cleveland-Hopkins International Airport provide ease of travel for seniors looking to explore beyond the local area. Overall, this part of Cleveland offers a vibrant community with essential services tailored to senior living needs.

Hospitals

• Benchmark Imaging Group (0.4 miles)
• Medina General Hospital (6 miles)
• CCF Fairview Hospital (8.7 miles)
• Cleveland Clinic - Fairview Hospital (8.7 miles)

Restaurants

• Mitchell's Ice Cream (0.6 miles)
• TGI Friday's (0.7 miles)
• Condado Tacos (0.9 miles)
• The Rail (0.9 miles)
• Rosewood Grill (1.1 miles)
• Chick-Fil-A (1.2 miles)
• Chipotle Mexican Grill (1.3 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• Discount Drug Mart (1.4 miles)
• Discount Drug Mart (1.5 miles)
• Marc's Stores (1.8 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.4 miles)
• Walgreens (3.4 miles)

Theaters

• Cinemark 383 Strongsville (1.3 miles)

Parks

• Strongsville Wildlife Area (1.4 miles)
• Metroparks Mill Stream Run Reserve North (1.9 miles)
• Surrarrer Park (2.2 miles)
• James Day Park (4.3 miles)
• Rocky River Reservation (6.3 miles)
• Cleveland Metroparks - Big Creek Reservation (6.8 miles)
• Bain Park (8 miles)

Physicians

• Allergy Diagnostic (1.7 miles)
• Southwest Family Physicians (3.2 miles)
• Ent Allergy Health (3.4 miles)
• Digestive Disease Consultants (6.2 miles)
• Cuyahoga County Board of Health (6.6 miles)

Cafes

• Starbucks (1.8 miles)
• Panera Bread (6.1 miles)
• Starbucks (7.9 miles)
• Starbucks (8.7 miles)

Places of Worship

• St Ambrose Endowment Foundation (5.2 miles)

Transportation

• Concourse C (5.8 miles)
• TSA Checkpoint C (5.9 miles)
• United Airlines Ticket Counter (6 miles)
• Cleveland-Hopkins International Airport (CLE) (6 miles)
• Concourse B (6 miles)
• American Airlines Ticket Counter (6 miles)
• Hertz Rent A Car (6.8 miles)