Falling Water Health Care Ctr in Cleveland, OH

Pros

• The facility is very clean and well run, with friendly staff.
• Julie at the front desk is phenomenal and very kind.
• The staff are caring, competent, and treat residents like family, including Lauren the social worker.
• Debbie, the receptionist, is highly praised for her politeness and help.
• The food has improved this year and cooks are praised for meals.
• The therapy department is excellent, with therapists who go above and beyond.
• Savannah in Admissions is very kind and helpful.
• The social services team is outstanding and makes the experience easy.
• The environment is homelike and welcoming for residents.
• The facility is a beautiful, well-maintained place with caring staff.

Cons

• The food is bland and arrives ice cold, and calling the kitchen staff a nutritionist is dishonest.
• The night staff are lazy and spend their shifts sleeping.
• They are severely understaffed, leading to long delays in care and slow response to call bells.
• Personal belongings frequently go missing, and the administration won't reimburse losses.
• The facility is dirty and has a persistent urine odor, with residents often left uncomfortable.
• Call bells are answered only after hours or not at all.
• Some staff are rude and unprofessional, and aides sometimes yell at residents.
• They do not respond to concerns or calls from families, and promises are not fulfilled.
• Overall, many reviews discourage others from using this facility and warn to stay away.

Review

Falling Water Health Care Center in Cleveland is best suited for older adults who need skilled rehab or short-to-mid term stays and for families that prioritize a strong therapy program, on-site services, and a generally warm, family-like care culture. The center's therapy department and nursing teams are frequently cited as the backbone of care, with on-site dialysis and a leadership cadre that residents and families describe as approachable. For families seeking a facility that focuses on getting residents back on their feet, with a clean, orderly environment and a sense of home-like normalcy, Falling Water can provide a credible recovery pathway. The messaging from many staff and administrators reinforces that emphasis on mobility, wound care, and coordinated care plans, making it a compelling option for rehab-driven stays.

Those who should consider alternatives are families needing consistently flawless medication management and relentlessly dependable daily care. Several reviews describe delays in call-bell responsiveness, gaps in pain or medication administration, and communication breakdowns with pharmacies or doctors. Understaffing is a recurring theme, sometimes translating into 1?2 hour waits for assistance and uneven levels of attention. Safety and upkeep concerns appear in some accounts - odor, inconsistent housekeeping, missing belongings, and reports of rude or inattentive behavior. For families that require unwavering reliability, transparent communication, and a consistently respectful care culture, other communities with stronger staffing guarantees and tighter oversight should be on the short list.

On balance, the strongest positives are the rehab-focused teams: therapists who push progress, nurses who support complex needs, and social workers who help families navigate transitions. The presence of on-site dialysis and a capable nursing operation reduces care burdens and accelerates the path to home, while accessible leadership - often mentioned as responsive and involved - helps families feel heard. Yet the main cons frequently undercut these advantages. When call lights go unanswered or meds are not reconciled promptly, mobility gains and pain management can slide, eroding confidence in daily care. The facility becomes a place with real upside for mobility and clinical services, but with enough variability in daily care that outcomes hinge on which shift and which clinician are present.

Daily life at Falling Water presents a mixed picture. Dining experiences, a frequent flashpoint, range from cold and bland fare to periods of noticeable improvement, reflecting shifting kitchen performance and staffing. Cleanliness and odor concerns surface in some families' memories, while other residents describe clean rooms and a well-kept building. The activity calendar and rehabilitation spaces offer meaningful engagement when staffing supports it, contributing to a sense of purposeful daily life. The inconsistency between days that feel nurturing and those that feel neglected creates a roller-coaster experience for families, where trust grows with positive interactions and frays after frustrating shifts.

Leadership and reliability emerge as a central tension. Some reviewers praise the DON, administration, social work team, and admissions staff for being proactive, coordinated, and family-centered. Others report unanswered calls, lost belongings, and slow follow-through on concerns. A recurring theme is the paradox of solid, patient-facing care tempered by systemic gaps - especially around staffing levels and timely communication. For a prospective resident, this means seeking a clearly defined point of contact and a documented care plan before admission, and requiring ongoing verification that staff assignments, schedules, and escalation paths are stable and transparent.

The bottom line: Falling Water can be a strong choice for rehab-oriented stays and families willing to maintain vigilant oversight, press for prompt medication management, and demand consistent staffing. Prospective families should insist on meeting the DON, therapy director, and admissions manager to assess current staffing levels, response times, and the facility's concrete processes for med reconciliation, incident reporting, and personal belongings' accountability. If the emphasis is on exceptional daily reliability, spotless dining, and uniformly high-touch care, alternative communities with stronger, verifiable track records in staffing and operational consistency deserve serious consideration. In the right circumstances, Falling Water delivers meaningful mobility gains, compassionate therapy, and a supportive care network that can help many residents regain independence and quality of life.

This area of Cleveland, Ohio, offers a variety of amenities that cater to senior living needs. With multiple hospitals nearby such as Benchmark Imaging Group and Medina General Hospital, residents have easy access to healthcare services. There are also several pharmacies in close proximity for convenience. The neighborhood boasts a selection of dining options including Mitchell's Ice Cream and The Rail, as well as cafes like Starbucks for socializing and enjoying a cup of coffee. For leisure activities, there are parks like Strongsville Wildlife Area and theaters such as Cinemark 383 Strongsville within a short distance. Additionally, transportation options like the Cleveland-Hopkins International Airport provide ease of travel for seniors looking to explore beyond the local area. Overall, this part of Cleveland offers a vibrant community with essential services tailored to senior living needs.

Hospitals

• Benchmark Imaging Group (0.4 miles)
• Medina General Hospital (6 miles)
• CCF Fairview Hospital (8.7 miles)
• Cleveland Clinic - Fairview Hospital (8.7 miles)

Restaurants

• Mitchell's Ice Cream (0.6 miles)
• TGI Friday's (0.7 miles)
• Condado Tacos (0.9 miles)
• The Rail (0.9 miles)
• Rosewood Grill (1.1 miles)
• Chick-Fil-A (1.2 miles)
• Chipotle Mexican Grill (1.3 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• Discount Drug Mart (1.4 miles)
• Discount Drug Mart (1.5 miles)
• Marc's Stores (1.8 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.4 miles)
• Walgreens (3.4 miles)

Theaters

• Cinemark 383 Strongsville (1.3 miles)

Parks

• Strongsville Wildlife Area (1.4 miles)
• Metroparks Mill Stream Run Reserve North (1.9 miles)
• Surrarrer Park (2.2 miles)
• James Day Park (4.3 miles)
• Rocky River Reservation (6.3 miles)
• Cleveland Metroparks - Big Creek Reservation (6.8 miles)
• Bain Park (8 miles)

Physicians

• Allergy Diagnostic (1.7 miles)
• Southwest Family Physicians (3.2 miles)
• Ent Allergy Health (3.4 miles)
• Digestive Disease Consultants (6.2 miles)
• Cuyahoga County Board of Health (6.6 miles)

Cafes

• Starbucks (1.8 miles)
• Panera Bread (6.1 miles)
• Starbucks (7.9 miles)
• Starbucks (8.7 miles)

Places of Worship

• St Ambrose Endowment Foundation (5.2 miles)

Transportation

• Concourse C (5.8 miles)
• TSA Checkpoint C (5.9 miles)
• United Airlines Ticket Counter (6 miles)
• Cleveland-Hopkins International Airport (CLE) (6 miles)
• Concourse B (6 miles)
• American Airlines Ticket Counter (6 miles)
• Hertz Rent A Car (6.8 miles)