Falling Water Healthcare Center

Cons

• The room was filthy and smelled bad, with urine and spit everywhere.
• The staff neglected to provide necessary medications, food, and liquids to a resident.
• The facility refused to give information about the nurse or care person in charge of a resident.
• A resident's husband was not informed when his wife's condition worsened and she passed away.
• Staff members have been rude, negligent, and even accusatory towards residents.
• Call lights are ignored, leaving residents in distress for extended periods of time.
• Dietary staff ignore dietary requirements and provide cold and disgusting meals.
• Personal belongings have gone missing from residents' rooms.
• The business office is unhelpful and does not accommodate residents' requests.
• Phone calls often go unanswered for an extended period of time before someone picks up.

Review

Falling Waters Healthcare Center is a facility that has received mixed reviews from residents and their families. While some praise the staff for their dedication and care for the residents, others have had negative experiences that make them hesitant to recommend the facility.

One reviewer commends the new management for going above and beyond for the residents. They appreciate the knowledgeable nurses and responsive STNA's. The activities calendar is also praised for its variety and easy-to-read format. This positive experience leads them to confidently state that they would send their loved one back to Falling Waters.

However, not all reviews paint such a favorable picture. One individual shares a horrifying experience after being transferred to Falling Waters following a stroke. They were placed in a filthy room with urine and spit everywhere, causing them to vomit. The nurse only checked on them briefly before leaving, failing to address important needs such as providing a CPAP machine or ensuring they received proper nutrition. The individual's wife had to ensure their safety by staying on the phone with them throughout the night. The subpar conditions, lack of attention, and inadequate food ultimately led this reviewer to walk out of the facility.

Another review echoes these concerns, stating that their husband was neglected during their stay at Falling Waters. Their husband did not receive medication, food, or liquids for five days until someone finally noticed his condition or became fearful of his potential decline. When transferred to another healthcare center after seven days at Falling Waters, it was discovered that he had not been receiving necessary medications and his health had significantly deteriorated.

In contrast to these negative experiences, another reviewer praises Falling Waters for its great staff who go above and beyond in providing care both during rehab stays and long-term care situations. Their grandmother and uncle have been at the facility multiple times, with each experience being fantastic according to this reviewer.

A current resident at Falling Waters for rehab and wound treatments shares a more nuanced perspective of their stay. They acknowledge the challenges faced by the staff due to COVID-19 and staffing shortages but still express appreciation for the caring nursing staff, STNA's, and therapy teams. The director of nursing is described as involved and hands-on. However, this reviewer does mention concerns about the quality of food and housekeeping at the facility.

Continuing with the negative experiences, another individual discusses their relative's negative encounters with the staff at Falling Waters. They describe instances of neglect, such as leaving their relative in a dirty diaper for extended periods and ignoring call lights. Aides allegedly made derogatory comments about their relative's illnesses and refused to help them when needed. Issues with dietary concerns and missing items from their room were also mentioned.

Lastly, a grieving individual expresses their frustration with Falling Waters after their husband passed away while under their care. Despite promises from staff members and hospice that they would be notified when his condition worsened so they could be present during his final moments, no one called them until it was too late. They have been left without answers or explanations regarding their husband's passing.

In conclusion, reviews of Falling Waters Healthcare Center are mixed, with some praising the attentive and caring staff while others express concerns about neglectful behavior, subpar food quality, and communication issues. It is essential for individuals considering this facility to weigh these various perspectives before making a decision about their loved ones' care.

Hospitals

• Benchmark Imaging Group (0.4 miles)
• Medina General Hospital (6 miles)
• CCF Fairview Hospital (8.7 miles)
• Cleveland Clinic - Fairview Hospital (8.7 miles)

Restaurants

• Mitchell's Ice Cream (0.6 miles)
• TGI Friday's (0.7 miles)
• Condado Tacos (0.9 miles)
• The Rail (0.9 miles)
• Rosewood Grill (1.1 miles)
• Chick-Fil-A (1.2 miles)
• Chipotle Mexican Grill (1.3 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• Discount Drug Mart (1.4 miles)
• Discount Drug Mart (1.5 miles)
• Marc's Stores (1.8 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.4 miles)
• Walgreens (3.4 miles)

Theaters

• Cinemark 383 Strongsville (1.3 miles)

Parks

• Strongsville Wildlife Area (1.4 miles)
• Metroparks Mill Stream Run Reserve North (1.9 miles)
• Surrarrer Park (2.2 miles)
• James Day Park (4.3 miles)
• Rocky River Reservation (6.3 miles)
• Cleveland Metroparks - Big Creek Reservation (6.8 miles)
• Bain Park (8 miles)

Physicians

• Allergy Diagnostic (1.7 miles)
• Southwest Family Physicians (3.2 miles)
• Ent Allergy Health (3.4 miles)
• Digestive Disease Consultants (6.2 miles)
• Cuyahoga County Board of Health (6.6 miles)

Cafes

• Starbucks (1.8 miles)
• Panera Bread (6.1 miles)
• Starbucks (7.9 miles)
• Starbucks (8.7 miles)

Places of Worship

• St Ambrose Endowment Foundation (5.2 miles)

Transportation

• Concourse C (5.8 miles)
• TSA Checkpoint C (5.9 miles)
• United Airlines Ticket Counter (6 miles)
• Cleveland-Hopkins International Airport (CLE) (6 miles)
• Concourse B (6 miles)
• American Airlines Ticket Counter (6 miles)
• Hertz Rent A Car (6.8 miles)