Diplomat Healthcare

Pros

• The staff at the Diplomat has been very attentive and provided excellent care.
• The facility is well taken care of with good kind competent staff and administration.
• The therapy sessions at the Diplomat helped a patient recover quickly.
• The communication with families and involvement in overseeing residents' stay is praised.
• The nurses and nurse aids provide great care and make family members comfortable leaving their loved ones at the facility.

Cons

• The facility is neglectful in the care of residents in the locked dementia unit.
• The staff members do not call back or their voicemail is full.
• The office staff does not communicate with the nurse on weekends.
• The personal belongings of a resident were missing and no one at the facility had any knowledge or information about it.
• Residents are allowed to roam without supervision, leading to misplaced personal items and potential harm from other residents.
• The patients in the memory unit are not checked on regularly, resulting in them being left in filth for hours.
• There needs to be more attention and care for the patients, including bathing and cleaning them after meals or accidents.
• The common areas of the facility are unclean with a horrible stench and unsanitary conditions on tables and chairs.
• Staff members can be rude, detached, and neglectful towards residents, leaving them unkept and ignored.
• There is a lack of adequate staffing, leading to an insufficient level of care for residents' needs.

Review

The Diplomat facility, particularly its locked dementia unit, has garnered a mixed and diverse spectrum of reviews reflecting stark contrasts in the quality of care provided to residents. While some families express genuine satisfaction with the services rendered to their loved ones, others raise serious concerns about neglectful practices that compromise resident welfare. This varied feedback paints a complex picture that potential clients must navigate carefully when considering the facility for their relatives.

Several reviewers have recounted negative experiences, particularly highlighting issues of neglect and inadequate staffing levels. One family member reported alarming incidents involving physical harm to their loved one, including multiple falls and assaults by other residents, compounded by insufficient oversight from staff members. Such accounts suggest a troubling lack of vigilance in monitoring residents, who are allowed to roam freely without proper supervision. Assertions were made that personal items frequently went missing, indicating disarray within the facility's operations. For those submitting complaints about care standards, responses?or rather the absence thereof?have further fueled dissatisfaction; reports filed were closed without any follow-up communication from management.

Conversely, positive testimonials exist showcasing a segment of families who have found comfort and assurance in the quality of care their loved ones received at Diplomat. Some individuals emphasize the importance of family involvement in managing care within such facilities; they advocate for active oversight as essential for ensuring high standards are met consistently. Reviews praising attentive staff members highlight how important relationships between caregivers and families are in helping nursing home residents feel safe and well cared for during their stay.

Moreover, it?s noteworthy that certain caregivers are commended for their genuine compassion towards residents and their families alike; these individuals foster an encouraging environment where patients can thrive through dedicated therapy sessions aimed at rehabilitation. A reviewer recounted how their grandfather was able to regain mobility following comprehensive therapy at the facility. This positive narrative stands out against many others characterized by frustrations regarding administrative inefficiencies or unresponsive staff.

Nevertheless, challenges related to cleanliness and maintenance loom large among critical feedback on The Diplomat. Descriptions point towards unsanitary conditions within common areas filled with debris and unpleasant odors that create discomfort not only for residents but also for visitors seeking to connect with loved ones there. Concerns about insufficient monitoring procedures emerge as well; narratives indicate a perceived lack of control over resident behavior leads to unsettling environments wherein safety is called into question.

In summary, while The Diplomat has its defenders touting commendable patient care experiences rooted in supportive staff interactions and successful rehabilitation outcomes, contrasting voices emerge lamenting poor management practices leading to neglect. These discrepancies underline an urgent need for prospective clients to undertake diligent research before entrusting this or any similar institution with the care of vulnerable family members suffering from conditions like dementia or requiring lasting support services. Ensuring that caregivers possess both competence and compassion should be paramount when making this significant decision involving elder care needs.

Pharmacies

• CVS Pharmacy (0.4 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.9 miles)
• Discount Drug Mart (2 miles)
• Marc's Stores (2.4 miles)
• Discount Drug Mart (3.2 miles)
• CVS Pharmacy (3.3 miles)

Parks

• Surrarrer Park (0.8 miles)
• James Day Park (1.7 miles)
• Strongsville Wildlife Area (2.1 miles)
• Metroparks Mill Stream Run Reserve North (3.1 miles)
• Cleveland Metroparks - Big Creek Reservation (4.3 miles)
• Rocky River Reservation (6.8 miles)
• Bain Park (7.6 miles)

Restaurants

• Kosta & Vics Restauran (1.4 miles)
• Niko's Bar & Gyros (2 miles)
• Divot's Sports Bar (2.4 miles)
• Chick-Fil-A (2.7 miles)
• Rosewood Grill (2.7 miles)
• Taco Bell (2.8 miles)
• McDonald's (3 miles)

Cafes

• Starbucks (2 miles)
• Starbucks (6.2 miles)
• Metropolitan Coffee (7.3 miles)
• Panera Bread (7.5 miles)

Physicians

• Ent Allergy Health (2.1 miles)
• Southwest Family Physicians (3.1 miles)
• Allergy Diagnostic (4.1 miles)
• Cuyahoga County Board of Health (4.7 miles)
• Digestive Disease Consultants (7.2 miles)

Theaters

• Cinemark 383 Strongsville (3 miles)

Hospitals

• Benchmark Imaging Group (3.2 miles)
• Medina General Hospital (7.5 miles)
• CCF Fairview Hospital (7.6 miles)
• Cleveland Clinic - Fairview Hospital (7.6 miles)

Transportation

• Cleveland-Hopkins International Airport (CLE) (5.3 miles)
• Concourse C (5.3 miles)
• TSA Checkpoint C (5.4 miles)
• United Airlines Ticket Counter (5.4 miles)
• American Airlines Ticket Counter (5.4 miles)
• Concourse B (5.5 miles)
• Hertz Rent A Car (6.1 miles)

Places of Worship

• St Ambrose Endowment Foundation (7.1 miles)
• St Matthew's Episcopal Church (8 miles)