Pearl View Inc

Pros

• The staff at the facility has been attentive and caring, ensuring that residents receive the therapy they need.
• Family members are encouraged to be involved in their loved ones' care, which fosters a positive relationship with the staff.
• Residents have the opportunity to participate in fun activities and therapy sessions, contributing to their overall well-being.
• Communication with families is excellent, keeping them informed about their loved ones' care.
• The facility has successfully helped residents return to their home environments after receiving effective treatment.
• Staff members are described as kind and competent, providing a comforting atmosphere for both residents and families.

Cons

• The facility is dirty and unkempt, with a foul smell and unsanitary conditions.
• Staff members are neglectful, dismissive, and often fail to respond to residents' needs in a timely manner.
• Residents have been left in soiled clothing for hours due to lack of attention from the staff.
• There is a concerning lack of supervision for dementia patients, leading to injuries and wandering incidents.
• Personal belongings of residents are frequently misplaced or unaccounted for, adding to the frustration of families.
• Communication between office staff and nursing staff is poor, leading to confusion about residents' care and belongings.
• Reports of neglectful care submitted by family members are closed without response or resolution.
• The overall care quality in the memory unit is described as inadequate, with insufficient staffing to meet residents' needs.
• Many reviews indicate that patients are not bathed or attended to properly after meals or accidents.
• The facility appears overwhelmed with high staff turnover rates, resulting in inconsistency in care and service provision.

Review

The experience of families and patients at the Diplomat facility is a stark contrast, with reviews oscillating between deeply troubling accounts of neglect and instances of commendable care. For some, the memories associated with this nursing home are overwhelmingly painful and traumatic. One reviewer recounted their brother's distressing circumstances during his final days there—a harrowing depiction of unkempt conditions that culminated in the heartbreaking detail that he died in a t-shirt and diaper. This reviewer highlighted not only the lack of basic hygiene but also an alarming disregard for dignity; their brother suffered from severe bedsores that should have been promptly addressed by staff who were meant to check on him regularly. The emotional weight of such experiences is compounded by feelings of guilt for placing loved ones in an environment deemed unsafe and uncaring.

Particularly egregious was the account related to the locked dementia unit, where reports revealed chronic staffing shortages leading to inadequate supervision of residents. One family member expressed frustration over multiple incidents involving their loved one—graphic recollections included falls that resulted in injuries, as well as assaults from other residents. These observations paint a picture of a facility where vulnerable individuals wander without adequate oversight, often left to suffer alone and unattended for extended periods. Such systemic issues raise serious questions about both resident safety and overall operational management within the establishment.

Conversely, several reviewers shared entirely different experiences that contradicted these critical perspectives. Some families found solace in recognizing attentive staff members dedicated to providing compassionate care. Accounts emerged from those who appreciated regular communication regarding their loved ones’ needs, emphasizing the importance of family involvement in ensuring quality care within nursing facilities. Positive descriptions highlighted aspects such as clean environments, good food, engaging activities, and effective therapy sessions that helped residents regain mobility after surgeries or accidents.

A particularly uplifting story came from a granddaughter who expressed gratitude for her grandfather’s swift recovery after extensive rehabilitation at Diplomat following a traumatic fall. The transformative effect of therapy provided by empathetic caregivers left her grandfather able to walk again within weeks—an essential element contributing to her satisfaction with the overall healthcare experience he received during his stay. These stories underscore how high-quality rehabilitation can play an instrumental role in patient recovery when executed effectively.

Despite mixed reviews reflecting divergent viewpoints on care quality at Diplomat, many indicated significant gaps warranting urgent attention from facility leadership. Repeated mentions concerning unsanitary conditions and insufficient staff presence reveal a pervasive sense discontent among families whose loved ones require constant monitoring due to cognitive impairments or advanced age-related frailty. Detractors underscored inadequacies surrounding cleanliness standards within common areas—the lingering “stench” mentioned suggests negligence regarding maintenance protocols could pose health risks not just for residents but also visitors.

In summary, while some families laud Diplomat's services—appreciating its competent nursing staff who've built strong relationships with patients others reflect deep disappointment arising out systematic failures impacting meaningful engagement between caregivers and those entrusted into their care. Concerned relatives demand accountability measures be implemented: staffing levels must align adequately with resident needs whereas communication channels should facilitate better oversight opportunities aimed at improving standards across all divisions concerned with long-term elderly care infrastructure moving forward!

This part of Cleveland, Ohio offers a range of convenient amenities for senior living. There are several pharmacies within close proximity for medical needs, as well as parks and natural areas such as Surrarrer Park and Strongsville Wildlife Area for outdoor recreation and relaxation. A variety of dining options are available nearby, including Kosta & Vic's Restaurant and Chick-Fil-A, catering to different tastes. Additionally, there are cafes like Starbucks for socializing and enjoying a cup of coffee. For healthcare services, there are physicians' offices and hospitals in the vicinity such as Benchmark Imaging Group and Cleveland Clinic - Fairview Hospital. Transportation is easily accessible with Cleveland-Hopkins International Airport just a short distance away. Places of worship like St Ambrose Endowment Foundation provide spiritual support for residents seeking a community connection. Overall, this area offers a convenient and comfortable environment for seniors looking to settle down in Cleveland.

Pharmacies

• CVS Pharmacy (0.4 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.9 miles)
• Discount Drug Mart (2 miles)
• Marc's Stores (2.4 miles)
• Discount Drug Mart (3.2 miles)
• CVS Pharmacy (3.3 miles)

Parks

• Surrarrer Park (0.8 miles)
• James Day Park (1.7 miles)
• Strongsville Wildlife Area (2.1 miles)
• Metroparks Mill Stream Run Reserve North (3.1 miles)
• Cleveland Metroparks - Big Creek Reservation (4.3 miles)
• Rocky River Reservation (6.8 miles)
• Bain Park (7.6 miles)

Restaurants

• Kosta & Vics Restauran (1.4 miles)
• Niko's Bar & Gyros (2 miles)
• Divot's Sports Bar (2.4 miles)
• Chick-Fil-A (2.6 miles)
• Rosewood Grill (2.7 miles)
• Taco Bell (2.8 miles)
• McDonald's (3 miles)

Cafes

• Starbucks (2 miles)
• Starbucks (6.2 miles)
• Metropolitan Coffee (7.3 miles)
• Panera Bread (7.5 miles)

Physicians

• Ent Allergy Health (2.1 miles)
• Southwest Family Physicians (3.1 miles)
• Allergy Diagnostic (4.1 miles)
• Cuyahoga County Board of Health (4.7 miles)
• Digestive Disease Consultants (7.2 miles)

Theaters

• Cinemark 383 Strongsville (3 miles)

Hospitals

• Benchmark Imaging Group (3.2 miles)
• Medina General Hospital (7.5 miles)
• CCF Fairview Hospital (7.6 miles)
• Cleveland Clinic - Fairview Hospital (7.6 miles)

Transportation

• Cleveland-Hopkins International Airport (CLE) (5.3 miles)
• Concourse C (5.3 miles)
• TSA Checkpoint C (5.4 miles)
• United Airlines Ticket Counter (5.4 miles)
• American Airlines Ticket Counter (5.4 miles)
• Concourse B (5.5 miles)
• Hertz Rent A Car (6.1 miles)

Places of Worship

• St Ambrose Endowment Foundation (7.1 miles)
• St Matthew's Episcopal Church (8 miles)