9055 West Sprague Road, Parma, OH 44133
For more information about senior living options: (866) 208-4318
Overall Review of Manorcare Health Services - Parma
Pros
ManorCare is described as a beautiful, well-maintained nursing home.- The staff are friendly, accommodating, and responsive to family requests, even during COVID.
- The facility is well organized and offers a wide range of activities, including crafts, movie nights, and spa services with manicures.
- Respite care is available, and the environment is clean and spotless.
- The staff are attentive and caring, and multiple reviewers would recommend ManorCare for their loved ones.
- The menu is good with large portions, contributing to residents eating well.
Cons
They say the facility should be shut down.- They claim staff did not help with basic needs, leaving their relative on the toilet and not assisting with eating.
- They describe delays in emergency care, including a three-hour wait for an ambulance and the relative not surviving after ICU admission.
- They report dehydration, thrush, and ulcers as a result of poor care.
- They accuse aides of rude behavior and telling the patient to pee in his diaper instead of helping him.
- They say staff were on cell phones and did not care about the care being provided.
- They mention bedbugs found in the facility.
Review
ManorCare Health Services – Parma is best suited for families that prioritize a well-kept, organized campus with strong programming and the ability to support short-term rehab or respite stays, provided that reliable, respectful daily care can be verified. The site consistently shows a clean, well-maintained environment with activity offerings, from crafts and movie nights to on-site spa services, that help keep residents engaged. For families who value prompt responsiveness to questions and the sense that staff can coordinate with relatives, this community can feel like a dependable hub where visits and requests are treated seriously. In short, it serves best those who want a structured, activity-rich setting and can afford to scrutinize the care plan and staffing closely.
Those who should consider alternatives are families whose primary need is unwavering, daily hands-on caregiving and consistently gentle, engaged interactions with residents. Several reviews raise serious concerns about staff attentiveness and bedside care, including reports of aides who seemed uninterested, failures to assist with basic needs, and a sense that residents were not being actively monitored. The most alarming notes describe unsafe conditions or delayed medical response, with claims of dehydration, ulcers, untreated infections, and even a hospital admission that ended tragically. When such red flags exist, it is prudent to explore other communities with more transparent care processes, stronger nurse coverage, and a demonstrable track record of incident prevention.
The facility’s strongest positives, spic-and-span upkeep, a clearly organized operation, and a robust schedule of activities, can partially offset some operational drawbacks, but they do not fully counterbalance concerns about daily caregiving quality. Families repeatedly highlight that the environment itself is commendable, with friendly staff who seem willing to accommodate family requests and a menu that delivers generous portions. For residents who thrive on social programming and on-site amenities, ManorCare Parma can provide meaningful enrichment that supports mood, appetite, and overall well-being. Yet these advantages cannot erase persistent worries about inconsistent bedside interactions, which are central to the daily safety and comfort of residents.
Nonetheless, multiple accounts convey the gravity of potential safety and quality-of-care lapses. One sharply critical review describes a sequence of neglect culminating in a life-threatening deterioration, followed by a swifter move to emergency care, ICU, and ultimately a tragic outcome. Other narratives point to bedbugs, staffers using phones during care moments, and a broader sense that residents were not being treated with the proactive attention expected in a high-acuity setting. Taken together, these reviews form a concerning chorus that warrants serious diligence: tour with a fine-tooth comb, request a direct conversation with the administrator, and insist on reviewing recent incident logs and staffing patterns before making any commitment.
Cost considerations also color the decision. The prospect of paying around eight to nine thousand dollars a month for full-time residency is a substantial hurdle, especially when safety and daily attentiveness are in question. Even where respite care and short-term services are praised, the financial arithmetic demands careful scrutiny of what is included, what is billed separately, and whether expected improvements in daily care are measurable and guaranteed. Prospective families should demand a transparent cost breakdown, a documented care plan, and a clear escalation protocol if concerns arise. Without that clarity, the value proposition becomes too murky to justify.
The practical path forward is disciplined due diligence. Prospective movers should schedule extended tours that include mealtimes, care moments, and unstructured resident interaction to assess staff engagement firsthand. Engage multiple staff members, request to see recent quality metrics, and seek out current residents or families willing to share candid experiences beyond the glossy tour narrative. If ManorCare Parma can demonstrate consistent, high-quality bedside care, proactive supervision, and transparent governance, it can be a solid choice for those who prize programming and a clean, active environment. If not, alternatives, more consistently staffed facilities or different models of care, are advisable to pursue without delay.
130 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Cleveland-Hopkins International (7 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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