Manorcare Health Services - Parma

Pros

• ManorCare Health Services is well-maintained and beautifully organized, providing an overall pleasant environment for residents.
• The staff members at ManorCare are described as friendly and accommodating, making family requests a priority.
• Residents can enjoy a variety of activities, including crafts and movie nights, which help foster interaction among seniors.
• The facility offers good quality meals with large portions, as noted by families who have experienced positive dining experiences for their loved ones.
• Respite care services are appreciated by families needing temporary relief, demonstrating the center's commitment to supporting caregivers.

Cons

• The care received at ManorCare was inadequate, leading to severe health issues for residents.
• Staff members were often unresponsive to resident needs and complaints about care.
• There was a lack of proper monitoring of residents' health conditions, resulting in dehydration and other complications.
• Aides showed little respect or attention towards residents, often leaving them unattended for long periods.
• The facility was criticized for poor staff engagement with residents, contributing to feelings of neglect.
• Reports of unsanitary conditions, including the presence of bedbugs, indicate a serious lapse in hygiene standards.
• Some family members felt that staff were more interested in their phones than providing quality care.
• High costs make it unaffordable for families to keep loved ones at the facility full-time despite some positive aspects noted by others.

Review

ManorCare Health Services has garnered a mixed bag of reviews, reflecting vastly different experiences of residents and their families. On one hand, some families rave about the nursing home’s cleanliness, organization, and attentiveness to family requests. Described as a "beautiful place" that is "very well-maintained," ManorCare is noted for its friendly staff and accommodating nature, particularly during the challenges posed by COVID-19. Families appreciate the range of activities offered to seniors—though somewhat limited during the pandemic—such as crafts, movie nights, and even spa services like manicures. The facility boasts a five-star rating in its efforts to provide both care and a pleasant environment for its residents, which includes a menu that seems satisfactory enough for picky eaters.

However, contrasting sharply with these positive sentiments are harrowing accounts from others whose loved ones experienced severe neglect while under ManorCare's supervision. One heart-wrenching review details an experience wherein an elderly woman was admitted for rehabilitation following gallbladder surgery but faced catastrophic health consequences due to insufficient care. Within days, complaints about burning sensations in her mouth went unaddressed until she developed thrush down her esophagus. The recounting indicates alarming lapses in staff response time regarding basic needs—seemingly prioritizing other tasks over assisting this vulnerable resident with fundamental aspects such as toileting and eating. Eventually deteriorating to critical dehydration levels and jaundice signs before being transferred to the ER, her condition resulted in dire complications that led to death shortly thereafter.

Another reviewer shared feelings of disappointment regarding their experience at ManorCare Parma, expressing concerns about inadequate interaction between staff members and residents. According to this family member's observation, many residents appeared neglected or left unattended in chairs without appropriate engagement or communication from caregivers. Complaints highlight disrespectful treatment from aides who suggested inappropriate measures instead of providing needed assistance—for example, telling patients to use diapers rather than facilitating restroom breaks. This lack of attention deeply unsettled families who believed that their loved ones deserved better care.

Furthermore, instances of unsanitary conditions have also been reported at some locations within the ManorCare chain. In one instance described by another dissatisfied family member about their sister’s ten-day stay at ManorCare, bedbugs were discovered when a relative set out to collect clothes for laundering—a disturbing revelation that raised serious concerns about hygiene practices within the facility itself. Coupled with staff members seemingly more preoccupied with personal distractions such as cell phone use than resident care further exacerbated feelings of disillusionment among families affected by poor service.

While some families expressed satisfaction regarding respite stays at ManorCare—which provided them necessary relief—they still lamented high costs associated with full-time residency prohibiting them from securing long-term placement for their loved ones. With monthly fees exceeding $8,900 for full-time care cited in one review, financial burdens became yet another layer complicating an already challenging caregiving situation for numerous families involved.

In summary, it is evident that experiences at ManorCare Health Services vary significantly depending on individual cases and specific facilities within the network. While certain locations are lauded for their cleanliness and engagement efforts towards residents—especially during trying times—it appears others have suffered considerably due to neglectful practices leading to tragic outcomes or distressing living conditions. As prospective clients consider this nursing home option for their loved ones’ care needs—as reflected through these reviews—it would be prudent to weigh both positive affirmations against cautionary tales detailing neglect before making significant decisions impacting family wellbeing.

Restaurants

• Kosta & Vics Restauran (0.4 miles)
• Chick-Fil-A (2.3 miles)
• Divot's Sports Bar (2.3 miles)
• Mastro's The 3 Spot (2.6 miles)
• McDonald's (2.9 miles)
• Niko's Bar & Gyros (3.1 miles)
• Taco Bell (4.1 miles)

Pharmacies

• Walgreens (0.6 miles)
• CVS Pharmacy (1.8 miles)
• Discount Drug Mart (1.8 miles)
• Walmart Pharmacy (2.2 miles)
• Marc's Stores (2.3 miles)
• CVS Pharmacy (2.7 miles)
• Marc's Stores (2.8 miles)

Parks

• James Day Park (1.6 miles)
• Surrarrer Park (2.7 miles)
• Cleveland Metroparks - Big Creek Reservation (3.6 miles)
• Strongsville Wildlife Area (3.8 miles)
• Metroparks Mill Stream Run Reserve North (4.9 miles)
• Primate Playground (6.6 miles)
• Rocky River Reservation (8 miles)

Physicians

• Ent Allergy Health (3.2 miles)
• Cuyahoga County Board of Health (4.5 miles)
• Southwest Family Physicians (4.5 miles)
• Allergy Diagnostic (5.8 miles)
• Digestive Disease Consultants (8 miles)

Cafes

• Starbucks (3.8 miles)
• Starbucks (5.2 miles)
• Metropolitan Coffee (5.9 miles)
• Starbucks (8 miles)
• Starbucks (8.1 miles)

Theaters

• Cinemark 383 Strongsville (4.7 miles)
• Cinemark At Valley View And Xd (7.3 miles)

Hospitals

• Benchmark Imaging Group (5.1 miles)
• CCF Fairview Hospital (7.8 miles)
• Cleveland Clinic - Fairview Hospital (7.9 miles)
• Trauma ICU (8.1 miles)

Transportation

• Cleveland-Hopkins International Airport (CLE) (6 miles)
• TSA Checkpoint C (6.2 miles)
• United Airlines Ticket Counter (6.2 miles)
• Concourse C (6.2 miles)
• American Airlines Ticket Counter (6.2 miles)
• Concourse B (6.3 miles)
• Hertz Rent A Car (6.7 miles)

Places of Worship

• St Matthew's Episcopal Church (6.6 miles)
• St Ignatius of Antioch Church (7.9 miles)