Pleasant Lake Villa

Pros

• The staff at Pleasant Lake Villa has been described as friendly and courteous, creating a welcoming environment for residents.
• Many residents appreciate the good food served at the facility, with some highlighting the variety of meals available.
• Activities offered at Pleasant Lake Villa are considered outstanding, providing residents with opportunities to socialize and engage in fun experiences.
• One reviewer noted that the STNAs are very good at helping people, showcasing a commitment to resident care.
• A family member expressed gratitude towards Kali in admissions for making their loved one's transition from the hospital smooth and stress-free.
• Some residents enjoy bus trips and look forward to participating in outings such as visiting the zoo.

Cons

• The facility is severely understaffed, leading to neglect and poor care for residents.
• Staff members often do not respond to call lights in a timely manner, causing distress for patients.
• There are complaints about unprofessional behavior from staff, including hostility towards residents who voice concerns.
• Food quality is consistently criticized, with many meals described as unappetizing or poorly prepared.
• The facility reportedly has cleanliness issues and an unpleasant odor, detracting from the living environment.
• Residents often experience dehydration due to a lack of adequate supervision and assistance during mealtime.
• There are serious concerns regarding safety and patient monitoring, especially during the overnight shift.
• Communication with administration is inadequate; emails often go unanswered, leaving families feeling ignored.
• Many residents feel that their needs are not being adequately met because staff are more focused on their phones than on patient care.
• Some individuals reported experiencing personal belongings going missing or being mishandled by staff members.

Review

Pleasant Lake Villa is a facility that garners mixed reviews, with many residents and family members expressing deep dissatisfaction with the quality of care provided to their loved ones. Numerous accounts highlight severe issues related to understaffing, neglect, and inadequate medical attention. One reviewer explicitly stated that if you wish for your parent to suffer, sending them to this facility would be an unfortunate choice. They emphasized that the promises made during initial meetings were not upheld, as calls went unanswered and scheduled meetings were consistently canceled. This general sentiment reflects a growing concern regarding the management’s responsiveness and accountability.

Residents have reported troubling experiences concerning their care and wellbeing. One individual noted that after just one week at Pleasant Lake Villa, their father was left dehydrated to such an extent that he required hospitalization due to a urinary tract infection (UTI). The lack of monitoring resulted in serious health complications; staff did not provide adequate fluids or food. The facilities themselves faced criticism as well. Descriptions of tiny rooms resembling hospital wards rather than comfortable living spaces were common, alongside complaints about unappetizing meals served to residents.

The complaints extend beyond inadequate nutrition and hydration; they also delve into situations involving poor treatment from staff members. While some staff are described positively—particularly an STNA who reportedly provided excellent assistance—the overall perception among families is that many caregivers seemed inattentive, often distracted by personal cell phones when they should be prioritizing patient care. Instances where call lights went unanswered for extended periods or staff appearing unaware of patients' needs created an environment of neglect that deeply concerned families.

On the contrary, there are pockets of positive feedback praising specific nursing staff members and highlighting instances where residents received compassionate care during critical times like end-of-life situations. Some individuals acknowledged efficient responses during crucial medical circumstances while others commented on enjoyable activities available within the facility. This dichotomy underscores the problems stemming from understaffing; while certain caregivers excelled in providing love and attention, they seemed overwhelmed by demand due to staffing shortages.

Moreover, both current residents and families expressed frustration over communication issues within the facility’s administration. Reports emerged detailing unresponsive administrators who failed to answer emails or concerns raised by family members regarding their loved ones’ conditions or treatment plans. Such behavior not only added stress but also fueled distrust between families and management as they felt unsupported throughout their loved ones’ stay at Pleasant Lake Villa.

In summary, while some reviews reflect a degree of satisfaction with specific aspects of Pleasant Lake Villa—including friendly nurses who provide excellent care—this positivity stands in stark contrast against overwhelming reports detailing persistent issues related to neglect, understaffing, insufficient communication, unsatisfactory facilities, and inadequate overall care for residents in need. Families seeking a suitable assisted living facility are urged to consider these widespread concerns seriously before making what could ultimately prove a detrimental decision for their loved ones’ health and happiness.

This part of Cleveland, Ohio offers a convenient location with easy access to essential amenities such as pharmacies, restaurants, parks, physicians, cafes, transportation options, theaters, hospitals, and places of worship. The area is well-served by several major pharmacy chains like Walmart Pharmacy, Walgreens, CVS Pharmacy, and Discount Drug Mart. There are also a variety of dining options ranging from fast-food chains like McDonald's to sit-down restaurants like Kosta & Vics Restaurant. The neighborhood is surrounded by beautiful parks such as James Day Park and Cleveland Metroparks - Big Creek Reservation for outdoor activities and relaxation. For medical needs, there are reputable healthcare providers nearby including Southwest Family Physicians and Cleveland Clinic - Fairview Hospital. Additionally, the proximity to Cleveland-Hopkins International Airport provides convenience for those who may need to travel frequently. Overall, this area would be an excellent choice for senior living due to its accessibility and range of services available within close proximity.

Pharmacies

• Walmart Pharmacy (1 miles)
• Marc's Stores (1 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (2.5 miles)
• Marc's Stores (2.6 miles)
• Discount Drug Mart (2.7 miles)
• CVS Pharmacy (2.7 miles)

Restaurants

• Chick-Fil-A (1 miles)
• Kosta & Vics Restauran (1.6 miles)
• Divot's Sports Bar (3.6 miles)
• Mastro's The 3 Spot (3.7 miles)
• McDonald's (3.9 miles)
• McDonald's (4 miles)
• Niko's Bar & Gyros (4.3 miles)

Parks

• James Day Park (1.7 miles)
• Cleveland Metroparks - Big Creek Reservation (2.6 miles)
• Surrarrer Park (3.6 miles)
• Strongsville Wildlife Area (4.9 miles)
• Primate Playground (5.3 miles)
• Metroparks Mill Stream Run Reserve North (5.6 miles)
• Bain Park (7.8 miles)

Physicians

• Ent Allergy Health (3.5 miles)
• Cuyahoga County Board of Health (3.7 miles)
• Southwest Family Physicians (4.8 miles)
• Allergy Diagnostic (7 miles)

Cafes

• Starbucks (3.9 miles)
• Starbucks (4.6 miles)
• Metropolitan Coffee (4.6 miles)
• Starbucks (6.7 miles)
• Starbucks (6.8 miles)
• Rising Star Coffee Roasters (7.9 miles)

Transportation

• Cleveland-Hopkins International Airport (CLE) (5.7 miles)
• United Airlines Ticket Counter (5.9 miles)
• American Airlines Ticket Counter (5.9 miles)
• TSA Checkpoint C (5.9 miles)
• Concourse C (5.9 miles)
• Concourse B (6 miles)
• Hertz Rent A Car (6.3 miles)

Theaters

• Cinemark 383 Strongsville (5.9 miles)
• Cinemark At Valley View And Xd (6.3 miles)

Hospitals

• Benchmark Imaging Group (6.1 miles)
• Trauma ICU (6.8 miles)
• CCF Fairview Hospital (7.1 miles)
• Cleveland Clinic - Fairview Hospital (7.1 miles)

Places of Worship

• St Ignatius of Antioch Church (6.7 miles)
• St Matthew's Episcopal Church (6.9 miles)
• St. Rocco's Church (7 miles)