Independence Place II in Parma Heights, OH

Pros

• Independence Place in Parma Heights is a wonderful place to live, with extremely clean facilities and affordable rents.
• The community is welcoming and well maintained, with Connie consistently helpful and friendly.
• Connie is a blessing to the residents, offering great help in a very clean apartment complex.
• The staff provides excellent customer service and is always friendly and willing to help.
• The office team, including Connie, Tina, and Amber, is helpful and makes residents feel at home.
• The grounds and halls are nicely kept, reflecting a well-maintained property.
• The new ownership is making much-needed repairs and upgrades, with both office and maintenance staff being friendly and helpful.
• Maintenance is professional and responsive, with Ioan, Greg, Dragon, and others resolving issues promptly.
• The apartments are modern, clean, and well-maintained, with a great location, quiet neighborhood, and responsive management.

Cons

• They are terrible to the tenants.
• There is never a return call from the office.
• They constantly raise the rent with less and less maintenance.
• There have been water spots in residents' apartments for months, and management keeps saying it will be fixed.
• Elevators have been down, leaving residents stuck and requiring assistance.
• There is chaos, favoritism, and discrimination; the place is going downhill.
• Rent increases are substantial, with basic needs neglected in the senior building.

Review

Independence Place II in Parma Heights is best suited for seniors who prize a clean, affordable, and neighborly living environment with hands-on, caring management. The community shines for residents who want modern apartments that are well-maintained, a quiet, family-friendly neighborhood setting, and staff who greet residents by name and handle requests promptly. For a person who wants routine, predictable service, this is a place where daily life - mail, maintenance, and social activities - feels streamlined and familiar. The sense of belonging is real, with office teams and maintenance staff consistently described as friendly, proactive, and available to help with both practical needs and social engagement.

However, potential residents should weigh rent dynamics and reliability of physical systems. Some reviews note rent increases after new ownership and ongoing concerns about escalation policies. A few long-tenured residents report repeated maintenance or service interruptions such as elevator downtime and inconsistent hot water, which can disrupt routines in a senior living setting. Lease terms described by some renters also suggest restrictive provisions that merit careful review before signing. This combination means that, while the staff can deliver excellent day-to-day experiences, financial and infrastructure factors may affect long-term satisfaction.

On the upside, the top-tier pros cluster around cleanliness, affordability, and responsive, personable management. The apartments are described as modern, clean, and well-maintained, with frequent reminders that the grounds, elevators, and common spaces are kept in good order. The office team - especially Connie, Amber, and Tina - are repeatedly cited as genuinely helpful, patient, and attentive. Maintenance crews, such as Ioan, Greg, and Dragon, respond quickly and respectfully, turning around issues the same day in many cases. The new ownership is credited with repairs and upgrades, signaling a commitment to improving resident experience, which helps offset occasional service gaps.

Residents also highlight the social value: crafting, movie days, and other activities that create a sense of community. That culture of neighborliness, along with a quiet, well-kept property, makes Independence Place II feel more like a small, self-contained village than a sterile apartment complex. For families evaluating care transitions, the combination of easy access to staff, dependable maintenance, and a warm resident community can ease the stress of downsizing. The positive experiences in personal interactions - staff listening, residents being made to feel at home - are not incidental; they form the core of what this community does well, especially under supportive leadership.

Still, the texture of decisions matters. Prospective residents should verify current pricing and what triggers rent changes, and ask for a transparent forecast of future increases. Clarify the lease terms around entry rights, pet policies, and any restrictions that could affect daily life or future needs. Ask about elevator reliability, hot water availability, and the policy for temporary outages, since these issues, though not universal, appear in some reports. Talk to several current residents at different times to gauge consistency in service and the pace of response to repair requests.

Overall, Independence Place II offers a practical, enjoyable home for seniors who place a premium on cleanliness, a robust social calendar, and a staff-led environment where residents feel cared for. It is particularly well-suited for those who can absorb some variability in pricing and occasional facility hiccups, provided the core community and management stability remain intact. For families prioritizing fixed pricing, predictable maintenance, and fewer disputes over lease terms, alternatives - either other Brookfield properties with stronger continuity or smaller independent living communities with clearer cost structures - may provide a more predictable match. The choice hinges on balancing the value of the warm, engaged on-site team and vibrant community against the risk of future price shifts and infrastructure gaps.

This part of Parma Heights, Ohio, offers convenient access to essential services such as pharmacies, restaurants, parks, physicians, cafes, transportation options, theaters, hospitals, and places of worship. With multiple pharmacy options within a few miles radius and various dining establishments nearby including Chick-Fil-A and McDonald's, residents can easily meet their healthcare and dining needs. The proximity to parks like James Day Park and the Cleveland Metroparks Big Creek Reservation provides opportunities for outdoor activities and relaxation. Additionally, access to medical facilities like Southwest Family Physicians and Benchmark Imaging Group ensures quality healthcare services are readily available. The area also boasts easy access to transportation through Cleveland-Hopkins International Airport and various airline ticket counters. Overall, this part of Parma Heights offers a well-rounded community with diverse amenities for seniors looking to settle in a vibrant neighborhood.

Pharmacies

• Walmart Pharmacy (0.4 miles)
• Marc's Stores (0.7 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2 miles)
• Marc's Stores (2.1 miles)
• MetroHealth Parma Medical Center - Pharmacy (2.3 miles)
• Walgreens (2.6 miles)

Restaurants

• Chick-Fil-A (0.8 miles)
• Kosta & Vics Restauran (1.9 miles)
• McDonald's (3.4 miles)
• Taco Bell (3.9 miles)
• Divot's Sports Bar (4.1 miles)
• McDonald's (4.1 miles)
• Raising Cane's Chicken Fingers (4.1 miles)

Parks

• James Day Park (1.5 miles)
• Cleveland Metroparks - Big Creek Reservation (1.9 miles)
• Surrarrer Park (3.6 miles)
• Primate Playground (4.9 miles)
• Strongsville Wildlife Area (5.1 miles)
• Metroparks Mill Stream Run Reserve North (5.3 miles)
• Bain Park (7.1 miles)

Physicians

• Cuyahoga County Board of Health (2.9 miles)
• Ent Allergy Health (3.1 miles)
• Southwest Family Physicians (4.4 miles)
• Allergy Diagnostic (7.1 miles)

Cafes

• Starbucks (3.4 miles)
• Metropolitan Coffee (4.3 miles)
• Starbucks (4.4 miles)
• Starbucks (6.4 miles)
• Starbucks (6.4 miles)
• Rising Star Coffee Roasters (7.2 miles)
• Ready Set Roasters (7.3 miles)

Transportation

• Cleveland-Hopkins International Airport (CLE) (5 miles)
• American Airlines Ticket Counter (5.2 miles)
• United Airlines Ticket Counter (5.2 miles)
• TSA Checkpoint C (5.2 miles)
• Concourse C (5.3 miles)
• Concourse B (5.4 miles)
• Hertz Rent A Car (5.6 miles)

Theaters

• Cinemark 383 Strongsville (6 miles)
• Cinemark At Valley View And Xd (6.6 miles)

Hospitals

• Benchmark Imaging Group (6 miles)
• CCF Fairview Hospital (6.4 miles)
• Cleveland Clinic - Fairview Hospital (6.4 miles)
• Trauma ICU (6.4 miles)

Places of Worship

• St Ignatius of Antioch Church (6.1 miles)
• St. Rocco's Church (6.5 miles)