Visiting Angels - Berea, OH

Pros

• Families note that Visiting Angels is accommodating and responsive, giving them peace of mind.
• Caregivers are described as friendly, knowledgeable, caring, and patient.
• The agency excels at matching caregivers to the person needing care.
• Scheduling staff are available 24/7 and responsive to changing needs.
• Caregivers provide reliable companionship and keep loved ones safe.
• The service is cooperative and willing to make changes when requested.
• Care for dementia patients is competent and reliable, including help with daily activities.
• The setup process is efficient, with caregivers starting promptly after setup.
• Management and caregiver communication are excellent and well coordinated.
• Clients report relief from family stress and say caregivers go above and beyond.
• Specific caregivers such as Karen, Tess, Gloria, and Tracy are singled out as outstanding.
• Families express gratitude and appreciation for the care provided.

Cons

• The first caregiver didn't work out.
• The aide called off and no replacement was offered.
• There was inconsistency among the aides.
• They were asked to pay for the training of yet another caregiver.
• The final straw was that no one in the company was willing to return to the home.
• The reviewer was asked to sign a non-compete agreement.
• Visiting Angels asked a neighbor if she wanted a job.
• The reviewer did not recommend Visiting Angels of Berea.
• The charges for services were outrageous and seemed to be about money rather than care.
• They quoted payment two weeks in advance, which was criticized as unfair.
• The office staff were not as organized or efficient as they could be.
• The price increases make it hard for a senior to manage.

Review

The collection of reviews for Visiting Angels paints a picture of a home care service that many families rely on with gratitude and relief. Across multiple locations and years of service, the overarching sentiment is that the staff are compassionate, attentive, and genuinely invested in the well-being and safety of their clients. Families repeatedly describe seeing a meaningful difference in their loved ones' daily lives, thanks to caregivers who are friendly, knowledgeable, and quick to respond to changing needs. The consistent thread is not just task completion, but the caregivers' ability to connect, comfort, and be a steady presence when it's most needed.

A steady stream of praise centers on how well the company matches caregivers to individual families and circumstances. Several reviewers emphasize how well the aides fit their loved ones' personalities and routines, including those with dementia or mobility challenges. One family notes that the team did a great job matching caregivers to their "brother," while another praises a pair of caregivers who became reliable companions for a husband with advancing dementia. The caregivers aren't merely helpers; they are described as kind, patient, and a reassuring presence who can sustain a daily routine and keep safety front and center. The branding of the team as "angels" appears repeatedly, underscoring the sense of trust and warmth that families feel when the caregivers are in their homes.

The services extend beyond basic daily tasks to meaningful support for recovery and long-term care. Several reviews highlight recovery from surgery, such as hip replacement, where Visiting Angels supplied assistance that the reviewers describe as among the best choices they made for returning home. The staff's friendliness, knowledge, and availability to help with recovery tasks make a tangible difference in the patient's comfort and the family's peace of mind. Beyond recovery care, families with loved ones in dementia care describe reliable, ongoing support with bathing, meals, light housework, and companionship - care that helps alleviate the family's stress and reduces the likelihood of risky incidents at home. In one particularly touching note, a caregiver named Karen is singled out for providing breakfast and conversation that brighten the day for a mom who loves the interaction.

Communication and scheduling emerge as a crucial strength in many reviews. Reviewers repeatedly credit the office and scheduling staff with responsiveness, flexibility, and clear coordination. One reviewer mentions a scheduler who "bends over backwards" to ensure everyone is informed, while another highlights excellent communication between management and the caregiver. The ability to adjust plans week to week, or even day to day, helps families manage unpredictable schedules and care demands. In several accounts, caregivers arrive on time and follow directions carefully, with family members noting that the office is capable of triaging needs, arranging replacements promptly, and keeping the care plan aligned with evolving circumstances. The overall tone is that of a well-organized service that can be relied upon for consistent support.

For families who have depended on Visiting Angels for an extended period, the service can become a critical lifeline. One account describes two years of daycare for an immobile mother with dementia and notes that the staff has remained competent and reliable through changing needs. The reviewers stress that the operation is well run and that the caregiving team has relieved substantial pressure from the family. Another witness describes a caregiver's dependable consistency and the comfort of having a trusted aide who knows the patient's preferences and routines. Across these long-term experiences, the overarching sense is one of continuity, reliability, and a positive impact on both the patient's quality of life and the family's emotional well-being.

Not all experiences were flawless, and one detailed account from the Berea location presents a stark contrast to the otherwise glowing feedback. This reviewer describes a series of serious concerns, including inconsistent caregivers, missed shifts without replacements, and disagreements over policy and billing. They allege that the organization did not provide reliable coverage when a caregiver could not return, and they allege misleading explanations about injuries and staffing. The reviewer also raises issues related to contracting, claiming a non-compete agreement and disputes over training costs. The most troubling part of this account is the perception that the organization's priorities were financial rather than the patient's well-being, culminating in a decision not to recommend Visiting Angels of Berea. The critiques also touch on price increases, describing the charges as burdensome for a senior budget, and a sense that some advance-payment requests were inappropriate. This perspective highlights how important consistent staffing, transparent communication, and reasonable pricing are to sustaining trust when families rely on in-home care.

Amid the mixed feedback, several reviewers do offer strong, specific praise that reinforces the value of Visiting Angels when things align well. Moments described as "lifesaving" include caregivers stepping in during difficult times, such as a family needing urgent help during a health crisis or moments when a loved one needed immediate companionship and support. Names like Tess and Gloria are cited as exceptional in their ability to show up during critical moments, help secure benefits, and provide care that exceeds expectations. Even when some administrative or logistical hiccups arise, several reviewers note that the caregivers' warmth, competence, and dedication leave a lasting positive impression, and they remain grateful for the quality of care their loved ones receive.

Overall, the reviews convey a balanced portrait of Visiting Angels as a service that many families deeply appreciate for its compassionate approach, caregiver quality, and its ability to reduce burden on family members. The positive experiences emphasize meaningful caregiver-client relationships, reliable scheduling, and the peace of mind that comes from knowing a trusted team is watching over a loved one. The negative account underscores the importance of consistent staffing, transparent policies, and fair pricing, reminding potential clients to engage in thorough conversations about expectations, contingency plans, and what to do when plans must change. Taken together, the collection suggests that Visiting Angels can be a transformative resource for families seeking respectful, capable in-home care, with the caveat that experiences may vary by location and that clear, proactive communication is essential to sustaining trust over time.

Located in Berea, Ohio, this area offers a variety of amenities for seniors looking to settle down in a peaceful and convenient neighborhood. With multiple pharmacies such as Walgreens, CVS Pharmacy, and Discount Drug Mart within a short distance, access to healthcare and medication is easily accessible. Nearby physicians including Southwest Family Physicians and Premier Physicians provide quality healthcare services within close proximity. For leisure activities, residents can enjoy dining at popular restaurants like Raising Cane's Chicken Fingers and Fat Heads Brewery & Saloon or relax at parks like Surrarrer Park and Strongsville Wildlife Area. The close proximity to Cleveland-Hopkins International Airport also makes travel convenient for visiting family members. Overall, this part of Berea offers a well-rounded living experience with easy access to essential services and recreational opportunities.

Pharmacies

• Walgreens (0.5 miles)
• CVS Pharmacy (2.7 miles)
• Discount Drug Mart (2.9 miles)
• Marc's Stores (3.3 miles)
• Marc's Stores (3.4 miles)
• Discount Drug Mart (3.9 miles)
• Walgreens (3.9 miles)

Physicians

• Southwest Family Physicians (1.2 miles)
• Ent Allergy Health (2.6 miles)
• Cuyahoga County Board of Health (4.4 miles)
• Allergy Diagnostic (5.6 miles)
• Premier Physicians (5.9 miles)
• Orthopedic Associates Westlake (6.6 miles)
• North; Shore Gastroenterology & Endoscopy Center (7.1 miles)

Restaurants

• Raising Cane's Chicken Fingers (1.4 miles)
• McDonald's (1.4 miles)
• Taco Bell (1.7 miles)
• Fat Heads Brewery & Saloon (3.9 miles)
• BJ's Restaurant & Brewhouse (3.9 miles)
• Mitchell's Ice Cream (4.5 miles)
• TGI Friday's (4.6 miles)

Parks

• Metroparks Mill Stream Run Reserve North (2 miles)
• Rocky River Reservation (2.5 miles)
• Surrarrer Park (3.8 miles)
• Bain Park (4.1 miles)
• James Day Park (4.3 miles)
• Strongsville Wildlife Area (4.8 miles)
• Tri-City Park (5.1 miles)

Transportation

• Concourse C (2.1 miles)
• TSA Checkpoint C (2.3 miles)
• United Airlines Ticket Counter (2.3 miles)
• Concourse B (2.3 miles)
• American Airlines Ticket Counter (2.4 miles)
• Cleveland-Hopkins International Airport (CLE) (2.4 miles)
• Hertz Rent A Car (3.1 miles)

Cafes

• Starbucks (2.6 miles)
• Starbucks (4.4 miles)
• Starbucks (5.8 miles)
• Panera Bread (5.9 miles)
• Starbucks (6.9 miles)
• Starbucks (7.4 miles)

Hospitals

• Benchmark Imaging Group (3.7 miles)
• CCF Fairview Hospital (5.1 miles)
• Cleveland Clinic - Fairview Hospital (5.1 miles)
• St John Medical Center (6.1 miles)

Theaters

• Cinemark 383 Strongsville (5.1 miles)

Places of Worship

• Jehovah's Witnesses (5.9 miles)