Visiting Angels - Berea, OH in Berea, OH

Pros

• The staff at Visiting Angels are accommodating and reliable.
• The services give families peace of mind.
• Caregivers are friendly, knowledgeable, and quick to assist with recovery.
• Visiting Angels does an excellent job matching caregivers to clients.
• The scheduling staff are responsive, flexible, and communicative.
• Caregivers provide compassionate companionship while keeping loved ones safe.
• The team is professional, patient, and dedicated to high-quality care.
• Families report improved quality of life and independence at home with Visiting Angels.

Cons

• They felt Visiting Angels failed them when their loved one faced ongoing challenges and no replacement caregiver was provided.
• They were notified late the night before a caregiver wouldn't be coming, and no replacement was offered.
• They described the organization as habitual about caregivers not reporting to work, with excuses like a caregiver breaking her foot.
• They were asked to pay for the training of a new caregiver for their dad, whose confusion continued to worsen.
• They would not recommend Visiting Angels of Berea.
• They were very disappointed in the service and staff, reporting rude treatment and being asked for money, including prepaid time for holidays with no notification.

Review

Visiting Angels Berea is best suited for families that want robust, hands-on in-home care so a senior can remain at home with dignity, especially when dementia, mobility limits, or post-surgical recovery require ongoing support. The model works best for households that can tolerate a schedule-driven service and value caregiver-to-family matching, reliable backup options, and a responsive office that can coordinate multiple aides across a week. When the goal is consistent companionship, safety supervision, and light in-home tasks, this Berea team often delivers. The key caveat: long-term reliability hinges on sustaining a core caregiving group and keeping a tight line of communication with scheduling leaders.

Those who may want to consider alternatives include families needing guaranteed, uninterrupted daily coverage with a single or fixed team without handoffs, or households operating under tight budgets where steady price increases threaten long-term affordability. For clients requiring 24/7 live-in certainty or environments that minimize caregiver turnover, facility-based options or agencies with different staffing guarantees may be a better fit. Also, if a preference exists for deeply structured, institution-style care with strict, fixed routines, the flexible, home-care approach here may not align perfectly.

On the plus side, the strongest pro line is the staff itself: caregivers are frequently described as compassionate, skilled, and person-centered, with a notable ability to match up with a loved one's needs and personality. Families repeatedly highlight reliable availability, prompt responsiveness, and a willingness to adjust schedules as life changes. The service shines in dementia care, daily living support, and companionship, often giving family members real peace of mind. The office team's coordination - helping with benefits, scheduling, and even practical tasks like arranging equipment or securing veteran benefits - consistently reduces the burden on families.

Yet, the main cons that recur in reviews center on scheduling consistency and cost considerations. A number of accounts document abrupt caregiver changes, last-minute cancellations, or delayed replacements, which can disrupt routines and work schedules. Communication hiccups - especially around billing, front-office efficiency, or advance notices - appear as recurring pain points. There are isolated complaints about price increases and prepayment requirements, plus a few negative experiences tied to office staff ideology or misalignment with expectations. These issues do not diminish the care itself, but they do matter for families trying to lock in dependable, predictable support over time.

Overall, the favorable experiences tend to offset the drawbacks when leadership maintains a strong, stable core team and when families enter with clear, written expectations and contingency plans. The care quality, warmth, and dignity afforded to seniors consistently show up as an offsetting force to the scheduling headaches that may arise. For many families, the ability to secure dependable aides who genuinely look after a loved one's safety and emotional well-being is worth navigating occasional organizational bumps. The practical advantage of veteran-benefits assistance and flexible day-to-day management further strengthens the case for choosing this Berea office when the goal is aging in place with capable, empathetic caregivers.

For those moving forward, approach this option with a practical, contract-first mindset. Request a defined core caregiving team and a backup plan, and confirm a clear, written schedule policy, including how substitutions are handled and notification timelines. Insist on a detailed cost structure, including any anticipated increases, and understand the prepayment or billing expectations up front. Ask for recent references, especially from families dealing with dementia or high-need daily care, and obtain a trial period or short-term arrangement to evaluate compatibility. When handled with proactive planning, Visiting Angels Berea offers a compelling path for families prioritizing compassionate, home-based elder care with the flexibility to adapt as needs evolve.

Located in Berea, Ohio, this area offers a variety of amenities for seniors looking to settle down in a peaceful and convenient neighborhood. With multiple pharmacies such as Walgreens, CVS Pharmacy, and Discount Drug Mart within a short distance, access to healthcare and medication is easily accessible. Nearby physicians including Southwest Family Physicians and Premier Physicians provide quality healthcare services within close proximity. For leisure activities, residents can enjoy dining at popular restaurants like Raising Cane's Chicken Fingers and Fat Heads Brewery & Saloon or relax at parks like Surrarrer Park and Strongsville Wildlife Area. The close proximity to Cleveland-Hopkins International Airport also makes travel convenient for visiting family members. Overall, this part of Berea offers a well-rounded living experience with easy access to essential services and recreational opportunities.

Pharmacies

• Walgreens (0.5 miles)
• CVS Pharmacy (2.7 miles)
• Discount Drug Mart (2.9 miles)
• Marc's Stores (3.3 miles)
• Marc's Stores (3.4 miles)
• Discount Drug Mart (3.9 miles)
• Walgreens (3.9 miles)

Physicians

• Southwest Family Physicians (1.2 miles)
• Ent Allergy Health (2.6 miles)
• Cuyahoga County Board of Health (4.4 miles)
• Allergy Diagnostic (5.6 miles)
• Premier Physicians (5.9 miles)
• Orthopedic Associates Westlake (6.6 miles)
• North; Shore Gastroenterology & Endoscopy Center (7.1 miles)

Restaurants

• Raising Cane's Chicken Fingers (1.4 miles)
• McDonald's (1.4 miles)
• Taco Bell (1.7 miles)
• Fat Heads Brewery & Saloon (3.9 miles)
• BJ's Restaurant & Brewhouse (3.9 miles)
• Mitchell's Ice Cream (4.5 miles)
• TGI Friday's (4.6 miles)

Parks

• Metroparks Mill Stream Run Reserve North (2 miles)
• Rocky River Reservation (2.5 miles)
• Surrarrer Park (3.8 miles)
• Bain Park (4.1 miles)
• James Day Park (4.3 miles)
• Strongsville Wildlife Area (4.8 miles)
• Tri-City Park (5.1 miles)

Transportation

• Concourse C (2.1 miles)
• TSA Checkpoint C (2.3 miles)
• United Airlines Ticket Counter (2.3 miles)
• Concourse B (2.3 miles)
• American Airlines Ticket Counter (2.4 miles)
• Cleveland-Hopkins International Airport (CLE) (2.4 miles)
• Hertz Rent A Car (3.1 miles)

Cafes

• Starbucks (2.6 miles)
• Starbucks (4.4 miles)
• Starbucks (5.8 miles)
• Panera Bread (5.9 miles)
• Starbucks (6.9 miles)
• Starbucks (7.4 miles)

Hospitals

• Benchmark Imaging Group (3.7 miles)
• CCF Fairview Hospital (5.1 miles)
• Cleveland Clinic - Fairview Hospital (5.1 miles)
• St John Medical Center (6.1 miles)

Theaters

• Cinemark 383 Strongsville (5.1 miles)

Places of Worship

• Jehovah's Witnesses (5.9 miles)