Northwestern Center
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Rehabilitation
570 North Rocky River Drive, Berea, OH 44017
For more information about senior living options: (844) 490-3973
Endia Afzal is kind, accessible, and genuinely concerned for residents' well-being. Michelle is professional, kind, and respectful to residents. The facility is clean and well-maintained, with welcoming, knowledgeable staff who truly care for residents. The leadership team is amazing and long-tenured, creating a true family of care providers. The staff are friendly, and residents feel they belong there. Administration and staff are fantastic to work with and treat residents like family. Northwestern Healthcare is a warm, welcoming rehab and long-term care center. The staff are compassionate, humane, and respectful, with dedicated training. Care coordination and transitions are well-handled (Kara and Laura are fantastic). The meals and service feel like five-star hospitality.
The facility is terrible and does not seem to care for residents. It is severely understaffed, with one nurse responsible for dozens of patients. Call lights go unanswered, while staff spend more time at the front desk than helping residents. There is a strong odor of urine and daily housekeeping is neglected. The administration and DON are unprofessional and tolerate harassment without discipline. Evening shifts are plagued by short-staffing and poor meals. The place feels like an over-glorified hospital - cold, uncaring, and impersonal. It's not recommended for loved ones due to mismanagement and safety concerns. Basic care tasks are neglected (e.g., brushing teeth, connecting CPAP, clothing going missing). There is chronic disorganization and drama among staff, with little accountability.Northwestern Center in Berea, OH is best suited for families seeking a rehab-focused community with solid leadership and a generally warm, attentive culture when staffing is adequate. The facility shows a clear strength in administration that is accessible and responsive, and it has a track record of delivering therapy services (PT/OT) and personalized attention from caregivers who treat residents with genuine respect. It also appeals to families who value a veteran-friendly environment, including a dedicated room for veterans to socialize. For short-term recovery or ongoing, manageable care needs, the center can be a practical fit when the right staff are on shift and family involvement remains steady.
Those weighing alternatives should consider this nuance: when a loved one requires near-constant supervision, highly reliable response to call bells, or specialized dementia care, Northwestern Center may not consistently meet those expectations. Several reviews highlight chronic understaffing, especially on evenings and weekends, with reports of delayed medication administration, slow response to alarms, and limited hands-on assistance. If 24/7 hands-on care, predictable daily routines, and unbroken consistency across shifts are nonnegotiable, families may want to explore other options with stronger staffing guarantees and more robust daily oversight.
The strongest positives center on leadership and the rehab-forward model. Endia Afzal and other administrators are repeatedly praised for being approachable, decisive, and action-oriented, with a responsive communication style that gives families confidence in the facility's direction. The care teams in therapy and direct resident support are highlighted as genuinely caring when present, and several accounts describe a sense of community - staff members who feel like part of a family and who take pride in helping residents improve, shower, and engage in PT/OT. This combination often translates into meaningful progress for residents who respond well to structured rehab and attentive, respectful staff.
Yet the cons are persistently material and hard to overlook. Understaffing emerges as a defining constraint, with anecdotes of 1 nurse for dozens of patients, late or missed medication, and long waits for basic needs like water, menu changes, or assistance with personal care. Facility conditions - odor, rooms not cleaned daily, clothes going missing, and concerns about privacy due to cameras in patient rooms - also surface repeatedly, underscoring that experience is highly shift-dependent and sometimes distressing for families. Management backlash and staff turnover contribute to a sense of instability that compounds day-to-day care challenges, making the environment feel less like a steady home and more like a facility with sporadic reliability.
The reviews illustrate a broad spectrum of resident outcomes. Some families report remarkable turnarounds after bringing a loved one here, with caregivers who are attentive, showers and rehab services that actually occur, and staff who go the extra mile to treat patients with dignity. In other cases, families recount frightening lapses - missed treatments, failure to follow medical orders, and a disconnect between what is promised and what is delivered. This inconsistency means that in practice, Northwestern Center can deliver commendable, person-centered care in the right circumstances, but it also can fall short in ways that jeopardize safety and comfort when staffing clashes with patient needs.
Ultimately, the decision hinges on balancing benefits against risks. For a family that can be present to advocate, monitor call lights, and engage with therapists and nursing leadership, Northwestern Center offers a credible rehab-focused option with strong administrative backing and a culture of care among many frontline workers. For relatives who cannot be vigilant around the clock or who must rely on stable, uniform care every shift, the center's drawbacks - especially staffing gaps and operational lapses - argue for looking at other facilities with proven staffing consistency and tighter care protocols. In short, Northwestern Center is a practical, potentially rewarding choice for the right mix of resident needs and family involvement, but it is not a universal solution.
100 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Cleveland-Hopkins International (2 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Northwestern Center in Berea, OH is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon for personal grooming needs and offers cable or satellite TV for entertainment. Community operated transportation is available to help residents get around easily, including transportation arrangements for non-medical purposes as well as doctor's appointments.
Residents have access to a computer center for staying connected with loved ones and keeping up with technology. The dining room serves restaurant-style meals prepared by the staff, accommodating special dietary restrictions as needed. Housekeeping services are provided to maintain a clean and tidy living environment.
Recreational opportunities abound at the Northwestern Center, with a fitness room and gaming room available for physical activity and enjoyment. Outdoor spaces such as gardens offer opportunities for relaxation and socialization. A small library provides reading materials for intellectual stimulation.
Residents can make use of move-in coordination services to facilitate a smooth transition into the community. Private bathrooms provide convenience and privacy. Telephone services are available for communication purposes, and Wi-Fi/high-speed internet ensures connectivity.
Care services at the Northwestern Center include 24-hour call systems and supervision to ensure safety and security around the clock. Trained staff members assist residents with activities of daily living such as bathing, dressing, and transfers. Medication management is provided to ensure proper dosage and administration.
The community also offers a mental wellness program to support residents' emotional well-being. Meal preparation and service are provided, including specialized diets such as diabetes diets or other dietary restrictions.
Activities are an important part of life at the Northwestern Center, with concierge services available to assist residents in planning their recreational endeavors. Fitness programs promote physical health, while planned day trips offer opportunities for exploration outside the community. Resident-run activities allow individuals to engage in hobbies or interests they enjoy, while scheduled daily activities provide structure and social interaction.
The Northwestern Center is conveniently located near 2 cafes, 6 parks, 14 pharmacies, 3 physicians' offices, 9 restaurants, and transportation options. With its abundance of amenities and care services, residents can enjoy a comfortable and fulfilling lifestyle at the Northwestern Center in Berea, OH.
Northwestern Center is located at 570 North Rocky River Drive, Berea, OH 44017 in Cuyahoga County, Ohio
Northwestern Center on seniors.fyi includes 12 photos including images showing interior, dining, lobby, exercise equipment, decor, lighting, reception, waiting area, and more.
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Interior
Decor
Bedroom
Dining
Kitchen
Lighting
Lobby
Appliances
Exercise Equipment
Waiting Area
Rehabilitation
