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Northwestern Center in Berea, OH

Northwestern Center is a nursing home community in Berea, OH.

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Northwestern Center in Berea, OH

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  • Interior

    Reception area of Northwestern Healthcare Center with visible signage.

  • Decor

    A cozy and modern lobby area featuring elegant furniture, a decorative fireplace, and vibrant colors.

  • Bedroom

    A cozy hotel room featuring a comfortable bed, seating area, and modern lighting.

  • Dining

    A stylish and modern dining area featuring neatly arranged tables and comfortable chairs.

  • Kitchen

    A modern and colorful lounge area featuring a kitchen space designed for hospitality.

  • Lighting

    A stylish and modern dining area entrance with ambient lighting.

  • Lobby

    A lobby interior with seating and an exit door.

  • Appliances

    A modern kitchen featuring wooden cabinets, stainless steel appliances, and a spacious dining area.

  • Exercise Equipment

    A well-equipped gym with a treadmill, weights, and exercise equipment.

  • Waiting Area

    A welcoming and modern reception area featuring stylish furniture and warm lighting.

  • Rehabilitation

    A physical therapy room equipped with parallel bars and stairs for rehabilitation exercises.

570 North Rocky River Drive, Berea, OH 44017

For more information about senior living options: (866) 208-4318

3.1 from 35 reviews
5 stars
17
4 stars
1
3 stars
1
2 stars
1
1 stars
15

Overall Review of Northwestern Center

caveat 6 reviews mention this

Staffing and call response are uneven

Several reviews describe delayed responses and short staffing, especially in evenings.

Multiple reviewers report problems getting help promptly, including nurses not responding to call lights and not being reachable by phone when assistance is needed. Residents and families also mention staffing shortfalls, with one review citing an extremely high patient load for the nursing team. A separate review describes medication being late and buzzer calls going unanswered, leading to a change in placement for safety. Together, the staffing concerns show up as delays in care when help is requested.

caveat 4 reviews mention this

Medication and daily care can slip

Some residents’ essential routines and medications weren’t consistently handled.

A few reviews describe serious medication issues, including medication verification problems and medication timing lapses. Other reviewers report missed or incomplete daily needs such as oral care, CPAP setup, showering, and ordered supports. One review also describes ordered dementia-related safety steps not being maintained until later. These accounts point to inconsistent follow-through on clinical and daily-care details.

common 12 reviews mention this

Care teams can be very friendly

Many reviewers say the staff and administration treat people with respect and kindness.

Across several reviews, families and residents describe staff as welcoming, professional, and genuinely caring. Multiple accounts mention respectful treatment, with some describing administration as easy to work with and supportive during transitions. Some reviewers also highlight specific individuals and say communication is responsive. Even with the negative reviews, there is a consistent thread of people feeling treated well by at least part of the team.

differentiator 2 reviews mention this

Rehab therapy support stands out

Residents describe meaningful therapy help that supports mobility and daily function.

At least a couple of reviewers contrast their experience with other facilities by pointing to more hands-on rehab support. One review credits speech, physical therapy, and occupational therapy for helping someone regain walking, talking, eating, and dressing. Another describes showering routines along with PT and OT that were not happening at a prior nursing home. These accounts frame therapy involvement as a noticeable differentiator in lived experience.

  • A physical therapy room equipped with parallel bars and stairs for rehabilitation exercises.
common 4 reviews mention this

Dining quality is mixed

Dining reviews range from cold or poor meals to food that tastes good.

Some reviewers mention meal problems such as food being cold or meals falling short. Others describe food as good and note that families feel the dining is one of the better parts of the experience. Reviews also connect dining with care details like dietary needs, where one resident’s requirements were raised as an area to improve. Overall, dining comes through as a mixed point that varies by circumstance.

  • A stylish and modern dining area featuring neatly arranged tables and comfortable chairs.
  • A neatly arranged dining table featuring a menu, glassware, and a decorative centerpiece.
  • A stylish and modern dining area entrance with ambient lighting.
caveat 3 reviews mention this

Cleanliness and odors are disputed

Some reviews mention a clean facility, while others report strong odors.

A positive review describes the facility as very nice and clean. In contrast, other reviewers report strong urine or “piss” odors and mention housekeeping issues like rooms not being swept daily. There are also accounts of the overall environment feeling unpleasant, including cigarette-related odor late at night. Taken together, cleanliness appears inconsistent across visits and units.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 100 resident community capacity 100 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Cleveland-Hopkins International (2 miles away) Cleveland-Hopkins International (2 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Videos

Nearby Places of Interest

Pharmacies

  • Walgreens (0.6 miles)
  • CVS Pharmacy (2.9 miles)
  • Discount Drug Mart (3.1 miles)
  • Marc's Stores (3.4 miles)
  • Marc's Stores (3.6 miles)
  • Discount Drug Mart (3.7 miles)
  • Walgreens (3.8 miles)

Physicians

  • Southwest Family Physicians (1.5 miles)
  • Ent Allergy Health (2.8 miles)
  • Cuyahoga County Board of Health (4.5 miles)
  • Allergy Diagnostic (5.7 miles)
  • Premier Physicians (5.7 miles)
  • Orthopedic Associates Westlake (6.5 miles)
  • North; Shore Gastroenterology & Endoscopy Center (6.9 miles)

Restaurants

  • Raising Cane's Chicken Fingers (1.7 miles)
  • McDonald's (1.7 miles)
  • Taco Bell (1.9 miles)
  • BJ's Restaurant & Brewhouse (3.7 miles)
  • Fat Heads Brewery & Saloon (3.7 miles)
  • Mitchell's Ice Cream (4.6 miles)
  • TGI Friday's (4.8 miles)

Transportation

  • Concourse C (2.1 miles)
  • TSA Checkpoint C (2.3 miles)
  • Concourse B (2.3 miles)
  • United Airlines Ticket Counter (2.3 miles)
  • American Airlines Ticket Counter (2.4 miles)
  • Cleveland-Hopkins International Airport (CLE) (2.4 miles)
  • Hertz Rent A Car (3.1 miles)

Parks

  • Metroparks Mill Stream Run Reserve North (2.1 miles)
  • Rocky River Reservation (2.3 miles)
  • Bain Park (4 miles)
  • Surrarrer Park (4 miles)
  • James Day Park (4.5 miles)
  • Strongsville Wildlife Area (5 miles)
  • Tri-City Park (5 miles)

Cafes

  • Starbucks (2.9 miles)
  • Starbucks (4.2 miles)
  • Starbucks (5.7 miles)
  • Panera Bread (5.9 miles)
  • Starbucks (7.1 miles)
  • Starbucks (7.2 miles)

Hospitals

  • Benchmark Imaging Group (3.8 miles)
  • CCF Fairview Hospital (5.1 miles)
  • Cleveland Clinic - Fairview Hospital (5.1 miles)
  • St John Medical Center (5.9 miles)

Theaters

  • Cinemark 383 Strongsville (5.3 miles)

Places of Worship

  • Jehovah's Witnesses (5.7 miles)

Frequently Asked Questions

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