Southern Hills Health And Reha in Middleburg Heights, OH
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Information last verified:
19530 Bagley Road, Middleburg Heights, OH 44130
For more information about senior living options: (844) 490-3973
All the staff are amazing. The social worker Natalie and the administrator Wes are fantastic and always available to answer families' questions. The facility is spotless and has a great atmosphere. The facility is clean and refreshing, with the activities director MyMy who has a bubbly personality. The staff work very hard to take care of the patients. The staff are amazing, kind, and treat residents with genuine care and respect. The staff are professional, attentive, and truly dedicated to patient care. The therapy department is impressive and helps residents quickly get back home. The facility is clean, organized, and full of positive energy, with staff making a real effort to bring smiles and build community. The administration is proactive and on the floor, personally checking on patients. The private room was spacious, the bed was comfortable, and the food was fantastic. The facility truly cares about its residents and provides a warm, welcoming environment.
The facility is described as awful with a total lack of care and rude staff. There is poor management and disregard for patient property, including dentures that disappeared and were not replaced. The care is labeled as awful, with neglect that left residents dirty and at risk (e.g., bedsores, infections). Residents are treated like prisoners, with a lack of respect and genuine care. There is a chronic shortage of staff and call lights go unanswered. The facility is filthy, depressing, and poorly maintained with equipment in disrepair. The food is disgusting and unappetizing.Southern Hills Health and Rehab in Middleburg Heights is best suited for families prioritizing a rehab-forward stay where therapy excellence and a personable, hands-on administration team drive daily care. When a goal is to regain mobility and independence quickly, with staff who treat residents like family and stay engaged with families, this community delivers. Its strongest case rests on robust physical and occupational therapy, a clean, welcoming atmosphere, and an administration that actively walks the floor, answers questions, and coordinates care. Those seeking a hands-off, purely medical model, or a facility with a pristine, flawless safety and oversight track record, should consider alternatives.
Alternatives are particularly worth exploring for families with a priority on uninterrupted, around-the-clock nursing attention and a demonstrably relentless focus on preventing every potential care gap. Several reviews point to long-standing concerns about staffing levels, after-hours responsiveness, and occasional lapses in medical management. If a resident requires constant vigilance, rapid medication administration, or meticulous routine monitoring, without the variability some families have experienced, the risk of delays or missed care may be a deciding factor. In that light, other facilities with steadier staffing patterns and more consistent call-light response may feel more reassuring.
The core pros at Southern Hills, cleanliness, a warm, can-do staff, and a therapy ecosystem that produces tangible gains, tend to offset most of the facility’s more volatile criticisms when the leadership is stable and responsive. Many residents and families praise the rehab team for progress toward independence: patients who come in weak or dependent often leave with significant functional gains. The atmosphere in the building is repeatedly described as welcoming and well-organized, with therapists, nurses, and aides showing genuine care and patience. Food quality and social engagement also surface positively in multiple accounts, reinforcing the sense that the place can be comfortable and nurturing even during recovery. When administration is present and proactive, these strengths compound to create real peace of mind for families.
Where the balance tilts is when care delivery grows inconsistent or when management signals disengagement. Several reviews describe understaffing, slow call-light responses, and episodes of neglect that jeopardize residents’ health, ranging from dehydration and infections to missed medications and even lost dentures. Instances of poor communication, after-hours gaps, and reports of mismanaged property or personal items underscore how swiftly the positives can be overshadowed by operational weaknesses. In those cases, the very elements that draw families in, dignified treatment, approachable leadership, and a therapeutic focus, can feel hollow or unreliable. The contrast is stark: a facility can feel like a second home in one family’s eyes and a source of anxiety in another.
Leadership plays a decisive role in whether the positives prevail. A recurring thread praises Omar, the administrator, and the on-floor engagement of social workers and department heads as a meaningful change for the better. Several families commend transparent communication, timely problem-solving, and visible accountability that translates into more consistent care. When this leadership alignment exists, residents recapture a sense of safety, and the staff’s goodwill is more likely to translate into sustained improvements in daily routines. Yet the flip side is clear from the sharpest reviews: without steady leadership and reliable staffing, the same people who praised the place can quickly become disillusioned, calling for immediate changes or suggesting alternative placements.
The practical conclusion for families weighing this community comes down to concrete expectations and a proactive, hands-on approach to care transitions. If rehab and recovery are the target, and the family is prepared to engage with care teams, insist on meeting the on-site administrator, request current staffing metrics, and seek a transparent plan for medication management and incident reporting, Southern Hills can be a strong match. Tour the facility with a list of questions: how many nurses and CNAs are on the floor at peak and off hours, what is the average response time for call lights, how are UTI and dehydration risks monitored, and what steps are in place when a concern is escalated? If the answers feel thorough and reassuring, the blend of therapy strength, clean surroundings, and a genuinely caring staff is compelling.
On balance, this community can be a standout choice for families whose priority is recovery-driven care delivered in a supportive, almost familial environment, with administration that is reachable and engaged. However, the decision hinges on current staffing stability and the facility’s ability to maintain rigorous daily care without lapses. For families who cannot tolerate sporadic care gaps or who must see consistently prompt responses to urgent needs, it makes sense to compare with other options and push for concrete assurances about staffing, medication processes, and incident follow-through. The right fit exists here, provided the administration demonstrates sustained commitment and the care team maintains its celebrated warmth and professionalism day in, day out.
90 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Cleveland-Hopkins International (3 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Southern Hills Health And Rehab is an assisted living community located in Middleburg Heights, OH. Our community offers a wide range of amenities to ensure the comfort and well-being of our residents.
Our residents can enjoy the convenience of a beauty salon on-site, where they can get their hair done and pamper themselves. They can also relax and unwind in our gaming room or small library, or stay connected with friends and family through our Wi-Fi/high-speed internet access.
We understand the importance of staying active and social, which is why we offer a variety of activities for our residents to participate in. Our fitness room provides opportunities for physical exercise, while planned day trips and scheduled daily activities allow residents to explore their interests and have fun.
Meals at Southern Hills Health And Rehab are prepared by our dedicated staff and served in a restaurant-style dining area. We accommodate special dietary restrictions to ensure that all residents can enjoy nutritious meals that suit their needs.
Our community also offers comprehensive care services to support our residents' well-being. With 24-hour call system and supervision, assistance with activities of daily living such as bathing, dressing, and transfers is always available. Our staff helps manage medication and diabetes diets to promote optimal health. In addition, we provide transportation arrangements for non-medical needs as well as doctor's appointments.
Southern Hills Health And Rehab is conveniently located near various amenities for the convenience of our residents. There are several cafes, parks, pharmacies, restaurants, transportation options, theaters, and even a hospital nearby.
At Southern Hills Health And Rehab, we pride ourselves on providing excellent care in a warm and welcoming environment. We strive to enhance the quality of life for each resident by promoting independence, wellness, and social engagement.
Southern Hills Health And Reha is located at 19530 Bagley Road, Middleburg Heights, OH 44130 in Cuyahoga County, Ohio
Southern Hills Health And Reha on seniors.fyi includes 3 photos including images showing flag, interior, building, brick building, landscaping, bedroom, hospital bed, windows, and more.
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