Southern Hills Health And Reha

Pros

• The staff at Southern Hills Skilled Nursing & Rehab is cooperative and informative, providing a good experience for residents and their families during the pandemic.
• The facility appears clean and well-kept from the outside, contributing to a pleasant atmosphere.
• Residents are enjoying the food offered at Southern Hills.
• Some nursing staff members have been described as nice, indicating that there are caring individuals on the team.
• Families appreciate the ability to see their loved ones, even if it is through windows and doors during visitation restrictions.

Cons

• The staff was unkind and cruel to the patient, leading to feelings of heartbreak for the family.
• Personal belongings, such as a cell phone and glasses, went missing due to the staff's negligence.
• Residents were found soiled in feces for extended periods, indicating poor hygiene standards.
• The facility appeared cheap and had equipment in a state of disrepair.
• Patients were not adequately monitored or cared for, resulting in serious health complications.
• The overall cleanliness of the rooms and common areas was subpar and depressing.
• Communication regarding billing issues was inadequate, leaving families feeling frustrated and ignored.
• Call buttons frequently went unanswered, demonstrating severe understaffing and lack of attention to residents' needs.
• The food served was described as disgusting and not suitable for elderly residents with dietary restrictions.

Review

The experiences shared by family members of patients in various skilled nursing and rehabilitation facilities reveal a concerning trend in the quality of care, staff behavior, and overall environment within these establishments. While some families have had positive experiences, others express heart-wrenching frustrations that underscore systemic issues affecting the elderly and their caregivers.

One reviewer shared a deeply emotional account regarding the loss of their sister, who spent nearly seven years as a patient in one particular facility. The absence of kindness from staff was highlighted, with the reviewer noting instances where cruel comments were overheard. They recounted painful details about their sister losing personal belongings, such as a nice coat and her teeth, during her stay. The lack of communication surrounding her passing—no notification or condolences—made it even more difficult for the family to cope with their grief. Such accounts illustrate not only lapses in communication but also raise serious concerns about compassion in end-of-life care.

In contrast, another review focused on Southern Hills Skilled Nursing & Rehab, portraying an entirely different experience. The reviewer emphasized a cooperative and informative staff that navigated challenges presented by the COVID-19 pandemic while facilitating visits through windows and doors. Their description painted a picture of a well-kept facility where their mother enjoyed meals and felt comfortable. Even when faced with initial billing issues related to Medicaid, they found resolution over time. This perspective highlights how positive experiences can exist amid broader criticisms but also shows that expectant standards can still be met even under challenging circumstances.

However, numerous reviews reflected alarming patterns of neglect in other facilities. One individual expressed profound dissatisfaction after their loved one’s cellphone went missing on their first day there while noting that staff appeared to be consistently unfriendly. They described scenes where residents remained soiled for extended periods without attention—a troubling indication of understaffing or lack of diligence among caregivers. Many wrote about equipment state-of-disrepair and an overall depressing environment filled with clutter instead of comfort.

Another review detailed an incident involving ignored health issues; a patient’s urinary tract infection (UTI) went unrecognized for almost a week due to inadequate monitoring protocols—the consequences proving dire for someone with prior kidney transplant surgery. By the time testing took place, this patient was too dehydrated for effective assessment leading to acute damage to kidney functions as creatine levels spiked dangerously high. Such narratives raise alarm bells about the quality of medical oversight provided in these facilities and emphasize how critical timely interventions can mean life or death for vulnerable individuals.

Highlighting yet another negative experience at a Medicaid-driven facility brought forth additional grievances regarding cleanliness and upkeep within residents’ rooms—described as ugly and unkempt by one irate family member who pointed out that standard hygienic practices seemed neglected altogether. Despite some nursing staff being characterized as nice people, there weren’t enough personnel available to provide timely assistance when needed—as stated through multiple complaints suggesting long wait times for simple care needs like bathing or medication administration exacerbated an already grim living situation for residents.

Finally, calls for action emerged as frustrated relatives shared efforts requiring legal intervention just to obtain reimbursement for lost personal items like glasses thrown away during routine laundry processes—highlighting negligence amidst unacceptable conditions leading families into conflicts merely over basic responsibilities owed by these facilities towards their charges’ belongings and dignity.

As these mixed testimonials unfold across various institutions meant to support our most vulnerable populations—the elderly—we must confront pressing questions about accountability within caregiving environments designed to foster health recuperation rather than despair-filled neglects experienced firsthand by so many loved ones searching only for safe havens during difficult chapters in life’s journey.

Physicians

• Southwest Family Physicians (0.4 miles)
• Ent Allergy Health (1.8 miles)
• Cuyahoga County Board of Health (4 miles)
• Allergy Diagnostic (5.1 miles)
• Premier Physicians (6.6 miles)
• Orthopedic Associates Westlake (7.3 miles)

Restaurants

• Raising Cane's Chicken Fingers (0.7 miles)
• McDonald's (0.7 miles)
• Taco Bell (0.9 miles)
• Mitchell's Ice Cream (4 miles)
• TGI Friday's (4.1 miles)
• Condado Tacos (4.2 miles)
• Rosewood Grill (4.2 miles)

Pharmacies

• Walgreens (0.7 miles)
• CVS Pharmacy (1.9 miles)
• Discount Drug Mart (2.2 miles)
• Marc's Stores (2.7 miles)
• Marc's Stores (3 miles)
• CVS Pharmacy (3.3 miles)
• MetroHealth Parma Medical Center - Pharmacy (4 miles)

Parks

• Metroparks Mill Stream Run Reserve North (1.5 miles)
• Surrarrer Park (3 miles)
• Rocky River Reservation (3.3 miles)
• James Day Park (3.5 miles)
• Strongsville Wildlife Area (4.1 miles)
• Bain Park (4.6 miles)
• Cleveland Metroparks - Big Creek Reservation (4.7 miles)

Cafes

• Starbucks (1.9 miles)
• Starbucks (5.2 miles)
• Starbucks (6.2 miles)
• Panera Bread (6.3 miles)
• Starbucks (6.5 miles)

Transportation

• Concourse C (2.4 miles)
• TSA Checkpoint C (2.5 miles)
• United Airlines Ticket Counter (2.6 miles)
• Cleveland-Hopkins International Airport (CLE) (2.6 miles)
• Concourse B (2.6 miles)
• American Airlines Ticket Counter (2.6 miles)
• Hertz Rent A Car (3.4 miles)

Hospitals

• Benchmark Imaging Group (3.3 miles)
• CCF Fairview Hospital (5.3 miles)
• Cleveland Clinic - Fairview Hospital (5.4 miles)
• St John Medical Center (6.9 miles)

Theaters

• Cinemark 383 Strongsville (4.5 miles)

Places of Worship

• Jehovah's Witnesses (6.7 miles)