Brook Stone Living Center in Pollocksville, NC
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8990 Highway 17 South, Pollocksville, NC 28573
For more information about senior living options: (844) 490-3973
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Assisted Living
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The facility welcomes residents and their families with open arms and treats them like family. The care team provides personalized care tailored to each resident's needs. The staff consistently goes above and beyond to meet residents' needs and desires. The staff and the food are among the best aspects of Brook Stone. The food is very good. The staff are attentive, respectful, and available when needed, while preserving privacy. The staff share in residents' grief and provide compassionate support during difficult times. The team functions as a cohesive unit, helping residents and families as needed. Brook Stone is an older facility, but the people who live and work there make it a lovely home and care center. Brook Stone has improved, with better meals and added support like tablets for residents.
Something has seriously deteriorated at this facility in recent months. When the resident returned a couple of months later, the care was drastically different and the patient was nearly completely neglected. The resident sat in soiled briefs for so long and developed another urinary tract infection. The pay is low and there are zero incentives to fill staffing holes. The place is filled with nursing home "rejects" from other facilities. The building suffered through a summer with zero air conditioning. Quality of care is depleted here. The bedsore was far worse than claimed and was left without a dressing. Residents were told to use the bathroom in the trash can. Management is corrupt.Brook Stone Living Center in Pollocksville, NC is best suited for families that prize a small, home-like atmosphere where a dedicated care team builds real relationships with residents. This community works best when the priority is daily genuine attention, personalized care planning, and responsive dining and activity support from staff who know the residents by name. It can be an excellent fit for long-term stay and skilled nursing needs when the emphasis is on warmth, continuity, and hands-on advocacy from caregivers who treat residents like family.
Those who may want to consider alternatives are families that require consistently high-performing operations with transparent management and uniformly reliable staffing across all shifts. Several reviews flag significant variability in care quality, especially over time, and raise concerns about responsiveness, communication, and oversight. If a priority is steady, evidence-based care with minimal risk of neglect or lapses - especially for residents with complex medical needs or advanced hospice requirements - another facility with demonstrated, stable performance across recent months should be explored.
The positive signals at Brook Stone are substantive and not easy to overlook. Multiple families describe staff as caring, attentive, and deeply engaged, with care teams that "talk and laugh" with residents and rally around families during difficult moments. Food is repeatedly cited as a strong point, with meals that residents and visiting family members alike appreciate, and there are concrete examples of staff helping residents with dentures, setting up technology, and adjusting diets to support health conditions. The facility itself is clean and has a genuine sense of community, with activities targeted to both mobile and immobile residents. In short, the core strengths are person-centered care, accessible staff, and a warm, family-like culture.
Yet the most troubling threads in the reviews center on serious inconsistencies and, at times, alarming lapses in care. A notable portion of feedback describes days or weeks when residents were left inadequately monitored, with consequences ranging from discomfort to preventable infections. There are accounts of residents lying unattended after meals, extended periods in soiled briefs, and communication breakdowns that leave families feeling silenced rather than informed. Some reviewers report abrupt or dismissive nursing responses, and at least one account alleges theft of a personal item during a loved one's stay. Structural concerns - such as the facility's older physical plant and reports of staffing shortages or turnover - underline why caution is warranted for families with high expectations of reliability and oversight.
The key pros partially offset the cons when the care environment already centers on strong relationships and hands-on advocacy. Where staff are present and engaged, residents receive timely attention, meaningful interactions, and practical support that can significantly improve daily quality of life. The ability to influence care through direct communication with caregivers, diet adjustments, and rapid problem-solving is a meaningful advantage that can mitigate some shorter-term risks. However, the offset is incomplete: the variability in staffing, reliability of care, and administrative responsiveness suggested by several reviews means risk remains - especially for families who cannot be present daily to monitor care or who need consistent, crosstrained nursing oversight.
For families weighing Brook Stone against alternatives, the recommended path is deliberate due diligence. Conduct multiple tours and observe care during different shifts; speak with several frontline staff, the admissions team, and the administrator to gauge stability and responsiveness. Obtain a current, detailed summary of staffing ratios, care plans, incident reports, and how concerns are escalated. Bring questions about wound care, medication management, and documentation, and request transparent examples of how quality gaps have been addressed. Consider how much daily involvement feels sustainable for the family and whether the home-like benefits align with the resident's medical complexity.
Bottom line: Brook Stone Living Center can be a practical, emotionally supportive choice for families who value close-knit caregiving, tangible improvements in nourishment and daily routines, and a facility where staff become trusted advocates. It is less suitable for those who require unwavering consistency, rigorous administrative accountability, and a consistently high standard across all shifts. If the priority is steady, well-documented quality of care with minimal risk of neglect, explore solid alternatives in the area. If Brook Stone is pursued, approach the transition with structured oversight, clear care goals, and an ongoing plan for family involvement to maximize the chance that the positives prevail over the concerns.
80 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Craven County Regional (9 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Brook Stone Living Center in Pollocksville, NC is a Skilled Nursing Facility that offers a wide range of care services and amenities to ensure the comfort and well-being of its residents.
The community features a beauty salon where residents can go for haircuts, manicures, and other personal grooming needs. Cable or satellite TV is available in each room, providing entertainment options for residents. Community operated transportation is provided for outings and appointments, making it easy for residents to get around.
For those who enjoy technology, there is a computer center where residents can access the internet or use computers for various activities. The dining room offers restaurant-style dining with specially prepared meals to accommodate any dietary restrictions.
Residents can stay active by utilizing the fitness room or participating in fitness programs offered by the community. The fully furnished rooms provide comfort and convenience to residents.
Other amenities include a gaming room for recreational activities, a garden where residents can relax or engage in gardening activities, and a small library for reading and quiet time. Housekeeping services are provided to ensure cleanliness and tidiness. Each room has its own private bathroom.
Move-in coordination services are available to assist new residents with their transition into the community. Outdoor spaces allow residents to enjoy fresh air and nature. Telephone services are provided in each room for communication purposes.
Non-medical transportation arrangements are made for residents who need assistance getting to appointments or running errands. In addition, there is a wellness center that focuses on promoting overall well-being among the residents.
Wi-Fi/high-speed internet is available throughout the community, allowing residents to stay connected with their loved ones or engage in online activities.
Care services at Brook Stone Living Center include 24-hour call system for immediate assistance, 24-hour supervision ensuring safety and security of residents, assistance with daily living activities such as bathing and dressing, assistance with transfers for those who have mobility challenges, diabetes diet management, meal preparation and service, medication management, and a mental wellness program to support residents' emotional well-being. Special dietary restrictions are accommodated for individual residents.
The community also offers concierge services to cater to any additional needs or requests, planned day trips to provide recreational opportunities, resident-run activities for socialization and engagement, and scheduled daily activities to keep residents active and engaged.
Overall, Brook Stone Living Center provides a caring and supportive environment where residents can receive the necessary care services while enjoying a variety of amenities and engaging in various activities.
Brook Stone Living Center is located at 8990 Highway 17 South, Pollocksville, NC 28573 in Jones County, North Carolina
Brook Stone Living Center on seniors.fyi includes 8 photos including images showing landscaping, outdoor, brick building, outdoor seating, living room, decor, coffee station, facility, and more.
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