155 Blake Boulevard Building 216, Pinehurst, NC 28374
For more information about senior living options: (844) 490-3973
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The Quail Haven Village physical therapy experience is described as amazing, with the staff being very positive and kind. The family says they couldn't be happier choosing Quail Haven; the care was impeccable and the therapy went well. Admissions staff, nurses, CNAs, and discharge staff are described as excellent and very helpful. The staff are described as wonderful to their loved one, delivering excellent care and keeping the family informed. The facility is described as excellent and very clean. Shakera is highlighted as wonderful for giving a tour and answering all questions. Rehab progress is described as rapid, with the patient ready to go home. The place is described as a nice little village for retirees and rehab.
They warned others not to waste their time and to run very fast. They described the facility as severely understaffed, with nurses not consistently attending to patients or responding promptly. They alleged that a nurse rolled their mother off the bed and that bedrails were not installed promptly. They reported staff frequently talking loudly in the hallways, creating an unprofessional environment. They claimed staff failed to provide adequate assistance with meals and mobility, delaying therapy. They reported serious billing issues, including exhausting Medicare days, shifting to self-pay, refunds being mishandled, and a check mailed to a deceased relative. They criticized the lack of physician or physician assistant oversight and poor discharge planning, leading to ER visits and deterioration. They stated that Quail Haven was not a good fit for their loved one and described the experience as shameful.Quail Haven Rehabilitation and Village in Moore County has left a tapestry of strong praise and serious warnings in the hearts of families and patients who have passed through its doors. Across many accounts, the facility emerges as a place where dedicated therapists, attentive nurses, and a generally clean, welcoming environment helped people make meaningful progress toward their recovery goals. Multiple reviews celebrate the quality of rehabilitation services, the compassion of the staff, and the positive impact of a well-organized admissions and discharge process. In these stories, patients recover mobility, regain independence, and express gratitude for the care they received, with several families noting they would return to Quail Haven for future health-care needs.
A prominent thread in the positive experiences centers on the rehabilitation program itself. Families repeatedly described the physical therapy as vigorous, encouraging, and effective, with therapists who pushed patients toward outcomes while remaining compassionate and patient. Nurses and CNAs were frequently praised for their attentiveness - assisting with meals, supporting daily needs, and helping families feel informed during the recovery journey. Several reviewers highlighted specific staff members who stood out, noting that they felt a genuine dedication to high-quality care. The overall atmosphere - cleanliness, organizational efficiency, and a sense of being well cared for - contributed to a broad impression that Quail Haven can be a successful and humane setting for rehabilitation.
The admissions and discharge experiences also show up positively in many narratives. One reviewer lauded the admissions team for answering questions clearly and helping with the transfer from another hospital, while others highlighted how discharge planning and home-transition support were handled smoothly. In these accounts, families appreciated being kept informed and feeling supported as they prepared for going home. The nurse-on-duty and day-to-day caregivers were remembered fondly by several patients and their relatives, reinforcing a view that Quail Haven can be a place where the transition from hospital to rehab, and then to home, is thoughtfully managed.
However, the collection of reviews is not uniformly favorable. A strikingly negative account describes an instance where a patient with spinal cord injury was initially accepted by Quail Haven but deemed to be beyond the facility's capabilities, leading to a transfer to a more appropriate specialized center. The reviewer recounts stress-inducing episodes - staff disputes observed in front of the patient, food served cold because the patient could not feed herself, and a sense that the patient's needs were not being fully met. This narrative casts a shadow on expectations formed by the many positive stories, underscoring the importance of matching patient needs with the right level of care and facility resources.
Safety and staffing concerns appear in several more detailed, troubling accounts. One reviewer described a pattern of understaffing and insufficient oversight that culminated in serious incidents: delays and refusals around bedrails that were eventually installed, a severe infection that required hospitalization, and a sequence of injuries including a fall during a bath transfer and a collapse during a transfer from a bathtub chair. The patient's family felt that the nurses and aides were not consistently prepared to manage wheelchair-bound patients, and they criticized the loud, distracting atmosphere in the hallways as well as what they saw as a lack of proactive care. This narrative emphasizes how serious lapses in staffing, supervision, and safety protocols can significantly affect a patient's rehabilitation course and well-being.
Discharge planning and physician involvement also drew sharp criticism from another reviewer, who described a process characterized by delayed or unclear communications with the physician assistants and social workers. The account portrays a situation in which the patient's discharge disposition was not clearly understood, leading to a self-pay arrangement that proved financially burdensome and, in the reviewer's view, risky to the patient's ongoing health. The reviewer also recounted a deeply distressing outcome: the patient ultimately died after issues surrounding Medicare days and self-pay arrangements, followed by frustrating delays in refunds and communications. The family reported receiving a refund check issued to a deceased person years after the fact, which prevented proper closure and complicates financial reconciliation. Such experiences, though not universal, weigh heavily in assessments of the facility's overall reliability and responsiveness to families' urgent questions.
There are also shorter but pointed cautions from a few reviewers. One person labeled the facility with a strong warning: "Don't waste your time. Run very fast." Others acknowledged a generally clean environment and supportive staff in some moments but still emphasized concerns about consistent staffing levels, billing practices, and the quality of care one might expect when extensive medical needs and fragile conditions are involved. Another review highlighted a very positive impression of a specific staff member during a tour, while noting that Quail Haven may not be the best long-term fit for every patient's needs, particularly when trying to determine an appropriate living arrangement after rehab. Taken together, these perspectives illustrate a spectrum where individual experiences can swing between highly positive and deeply troubling depending on the particular staff, the patient's condition, and the facility's day-to-day capacity.
In sum, Quail Haven emerges as a place with genuine strengths and undeniable warmth in many of its care teams, especially in the realm of rehabilitation therapy and daily nursing support. Families frequently cited high levels of kindness, clean environments, and a commitment to helping patients reclaim independence. Yet the landscape is also punctuated by serious concerns about safety, staffing adequacy, timely and effective communication, and the complexities of billing and discharge planning. For some families, the experience was transformative and comforting; for others, it proved disappointing or even dangerous, prompting warnings to prospective families to investigate carefully, visit personally, and ensure that the facility's capabilities align with a loved one's specific medical and rehabilitative needs. The most consistent takeaway across these varied narratives is that Quail Haven can be a place of meaningful recovery and compassionate care, but it is also a setting where vigilance, advocacy, and clear, ongoing dialogue with staff and administrators are essential.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Rosemary Cottage in Pinehurst, NC is a warm and inviting board and care home that provides personalized care services for seniors in a comfortable and homelike environment. The cottage is fully furnished and offers a dining room where delicious meals are prepared and served. The residents can also enjoy the beautiful garden and outdoor space, perfect for relaxation or socializing with fellow residents.
At Rosemary Cottage, housekeeping services are provided to ensure that the living spaces are always clean and well-maintained. Move-in coordination is available to assist new residents in transitioning smoothly into their new home.
The caring staff at Rosemary Cottage helps with activities of daily living such as bathing, dressing, and transfers, ensuring that the residents receive the assistance they need while maintaining their independence. The staff also coordinates with health care providers to ensure that all medical needs are met.
Residents with special dietary restrictions or diabetes can have their dietary needs catered to at Rosemary Cottage, as the staff offers meal preparation according to specific dietary guidelines. Medication management is provided to ensure that residents take their medications properly and timely.
Transportation arrangement for medical appointments is available, allowing residents to conveniently attend their healthcare appointments without any hassle. In addition to medical transportation, there are nearby cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals providing additional convenient amenities close by.
To keep residents engaged and active, scheduled daily activities are organized at Rosemary Cottage. This encourages social interaction among residents while promoting physical and mental well-being.
Overall, Rosemary Cottage in Pinehurst offers a supportive community where seniors can receive personalized care services tailored to their individual needs in a comfortable and homelike setting.
Located in the charming town of Pinehurst, North Carolina, this area offers a mix of amenities and services that cater to the needs of seniors. With a variety of dining options including Sandhills Bowling Center and Drum & Quill Public House, residents can enjoy delicious meals in a relaxed setting. For medical needs, there are several physician offices nearby such as CSC Mohs Surgery & Cutaneous Oncology and Pinehurst Medical Clinic. Transportation options like U-Haul and Renaissance Jet provide convenience for getting around town. Additionally, pharmacies like Walgreens and Moore Drug Company offer easy access to medications. Places of worship such as Trinity Christian Fellowship and Emmanuel Episcopal Church provide spiritual support for residents. The area also features cafes like Starbucks and Panera Bread for socializing over coffee and theaters like Carolina Cinemas Sandhills 10 for entertainment. With parks like Southern Pines Park nearby, seniors can enjoy outdoor activities in a peaceful setting. Overall, this part of Pinehurst offers a well-rounded community with all the amenities needed for comfortable senior living.
Rosemary Cottage is located at 155 Blake Boulevard Building 216, Pinehurst, NC 28374 in Moore County, North Carolina
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