155 Blake Boulevard Building 221, Pinehurst, NC 28374
For more information about senior living options: (844) 490-3973
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Quail Haven was described as amazing with positive, caring staff. Reviewers would choose Quail Haven again for future health care. The care and treatment were impeccable and therapy progressed well. Nurses and CNAs were nice, caring, and attentive, and meals were well supported. The facility was consistently described as very clean. Shakera was wonderful, giving a thorough tour and answering questions. Admissions staff were excellent, guiding transfers smoothly. The rehabilitation and therapy were exemplary, with patients progressing quickly toward discharge.
The staff would fight in front of the patient and clearly disliked their jobs. Meals were often served cold because the patient could not feed herself. The facility was severely understaffed, and the nurses and CNAs were not always qualified to handle wheelchair-bound patients. The reviewer called the experience a nightmare and deplorable on every level. There were major communication gaps and a troubling discharge plan, with no in-person physician or social worker involvement. The patient sustained injuries after staff rolled her off the bed and delayed installation of bedrails. Administrative and billing issues included delays in refunds and checks issued to a deceased relative. One reviewer cautioned others not to waste their time and to run very fast.Quail Haven Rehabilitation and Village emerges in these accounts as a place of striking contrasts. For many families, it has felt like a nurturing hub where skilled therapists, attentive nurses, and a calm, clean environment helped loved ones recover and regain independence. Several reviewers describe feeling genuinely cared for: therapists who were both demanding and compassionate, aides who assisted with meals and daily needs, and admissions and discharge teams who guided families through transitions with patience. The result, for many, was measurable progress, a sense of safety, and a readiness to return home. A number of families express deep gratitude, noting that if they had to do it again, they would choose Quail Haven again for its supportive atmosphere and the quality of rehabilitation received. The overarching sentiment from these voices is that the care team - especially the physiotherapists and nursing staff - made a meaningful difference in their loved ones' recovery, and the facility's routines and cleanliness contributed to a positive ambiance.
What stands out repeatedly is the emphasis on therapy quality and the warmth of the care staff. Several families credit the rehabilitation program with strong progress and with staff members who were capable yet approachable. In particular, patients and family members often singled out individuals for praise, such as Angela, who was described as a day nurse embodying friendliness and dedication, and Shakera, who provided a tour and answered questions with patience. Another reviewer recalled a husband's experience in which the rehab phase was exemplary, and he specifically credited the staff's patience and the overall standards of the facility for his wife's improved readiness to go home. These testimonials collectively sketch a picture of a program that can deliver robust therapeutic gains when the team is well-coordinated and the patient has advocates nearby to stay engaged with the plan of care.
Yet not all experiences at Quail Haven have followed a uniform path of satisfaction. One strong cautionary tale concerns a family's experience with another Moore County facility before and during their mother's transfer related to spinal cord injury needs. According to that account, Quail Haven initially admitted the patient but later indicated the patient was beyond what the facility could manage, directing the family to seek a spinal cord injury unit elsewhere. The review goes on to describe troubling behavior: staff argued in front of the patient, and meals often arrived cold because the patient could not feed herself yet had to wait. The family concluded they would not recommend Quail Haven to others who cannot advocate for themselves. This thread stands in tension with the otherwise positive impressions and illustrates how concerns about capacity, staff demeanor, and dignified care can shape a family's overall perception.
Other reviews highlight both strengths and gaps in care, particularly around transfer processes and discharge planning. A positive example describes smooth admissions and a discharge that left the family feeling prepared for home care, with the discharge team providing assistance in setting up what was needed after returning home. Another family notes being kept informed during a six-week stay and feeling supported by the staff throughout their father's rehabilitation. However, in contrast, a separate account focuses on perceived under-staffing and safety lapses: requests for bedrails were delayed by what the staff described as a formal process, and clinical incidents - such as a patient becoming ill and requiring hospital care after inadequate on-site response - left the family frustrated. The same review details subsequent falls and rough handling that culminated in a decision to move the patient to another facility. Loud hallways, constant staff chatter, and concerns about staff qualifications for wheelchair-bound patients are also flagged in this account as factors that detracted from a sense of safety and dignity.
Some reviews take a harder line, presenting a starkly negative picture. One family, writing with the perspective of a healthcare professional, criticized care coordination and communication, saying that their mother did not receive timely physician or physician assistant contact, social work support, or clarity about discharge disposition. The reviewer alleged Medicare days were exhausted improperly and that their loved one ended up self-pay and ultimately deteriorated, with an ER visit and eventual death shortly after discharge. There are grave concerns about billing practices and refunds as well: disputes over how much to reimburse after Medicare coverage, delays in refunds, and a check sent to a deceased relative years after the fact. These elements together create a narrative of significant dissatisfaction, alleging bureaucratic opacity and a breakdown in advocacy at a critical moment.
Behind the spectrum of experiences there is a shared thread about safety, communication, and the importance of a family's role in care. Several accounts describe facilities that were clean, quiet, and welcoming, with check-in and check-out processes described as thorough and security-conscious. Others emphasize the emotional toll of watching a loved one struggle with health and mobility in a setting where staff interactions sometimes fell short of expectations, whether due to understaffing, high turnover, or gaps in procedure. The testimonials collectively remind readers that a rehabilitation stay is not just about clinical improvement; it is a complex experience shaped by who is staffing a unit, how information is shared, how promptly concerns are addressed, and how well families feel supported during transitions to home or to another level of care.
In sum, the narratives about Quail Haven Rehabilitation and Village depict a facility capable of exceptional care and meaningful rehabilitation when staff are coordinated, present, and attentive. They also reveal vulnerabilities that can arise in any healthcare setting: understaffing, inconsistent communication, safety missteps, and financial or discharge-related frustrations that can overshadow even positive clinical outcomes. For families considering Quail Haven, the message is nuanced: many patients thrive and leave with confidence in their improved abilities and the care they received, while others urge careful consideration of a loved one's specific needs, advocate presence, and questions about discharge planning, safety measures, and billing practices. The overarching takeaway is that Quail Haven can be a very good place for rehab and recovery, but like any complex care environment, it is most effective when families stay engaged, informed, and prepared to speak up when concerns arise.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Cardinal Cottage in Pinehurst, NC is an inviting and comfortable board and care home that offers a range of amenities and care services to ensure the well-being and satisfaction of its residents. The cottage features a cozy dining room where residents can enjoy delicious meals prepared by our skilled staff. Each room is fully furnished, providing a welcoming and homely environment for residents. Additionally, our beautiful garden provides a serene outdoor space where residents can relax and enjoy nature.
At Cardinal Cottage, we understand the importance of maintaining a clean and tidy living space. That's why we offer housekeeping services to ensure that our residents have a comfortable and clutter-free environment. We also assist with move-in coordination to make the transition as smooth as possible for new residents.
Our caring staff is dedicated to meeting the individual needs of each resident. We provide assistance with activities of daily living, including bathing, dressing, and transfers. Our team also coordinates with health care providers to ensure that all medical needs are addressed effectively.
We understand that dietary restrictions are important for many individuals, which is why we offer special dietary options tailored to specific needs such as diabetes diets. Our staff prepares and serves nutritious meals to support the overall well-being of our residents.
In terms of medication management, our trained professionals ensure that medications are taken correctly and on time. We prioritize the safety and health of our residents by closely monitoring their medications.
Transportation arrangements, both for medical purposes and doctors' appointments, are available for convenience. Our community is conveniently located near several cafes, parks, pharmacies, physicians, restaurants places of worship, theaters, and hospitals so residents have easy access to various amenities outside the cottage.
To promote an active lifestyle among our residents, we organize scheduled daily activities designed to engage them physically and mentally.
Overall Cardinal Cottage in Pinehurst offers a warm and supportive environment where seniors can feel at ease while receiving personalized care in a compassionate manner.
Cardinal Cottage is located at 155 Blake Boulevard Building 221, Pinehurst, NC 28374 in Moore County, North Carolina
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