Pinehurst Nursing Ctr

Pros

• The facility has really come a long way, and the staff is friendly and helpful.
• The facility is a great place to receive short-term rehab and skilled nursing care.
• The staff is caring and operates with a spirit of excellence.
• The nurses, therapists, and room service are friendly and helpful.
• The staff treats residents like family.
• The therapy department is among the best around and provides therapy seven days a week.
• The nursing staff is kind, compassionate, and attentive, with Joan, RN, being highly regarded.
• The facility is clean, well maintained, and creates a positive, healing environment.
• The therapists are excellent and go above and beyond to help patients recover.
• The diet is great.

Cons

• The reviewer describes Pinehurst Health and Rehab as the worst rehabilitation center they've encountered.
• An RN on a Sunday shift allegedly used social media while attempting to administer medications to patients.
• There was an hour-long delay after a patient pressed the emergency button before anyone responded.
• A wet patient waited an additional 20 minutes to be changed.
• It's claimed that patients who cannot feed themselves may not be fed properly, with trays dropped off and then retrieved untouched.
• Black mold was reported in the walk-in refrigerator, indicating serious sanitation concerns.
• Call buttons were described as nearly pointless, with staff rarely or very slowly responding.
• A relative's heart stopping was not communicated to family members, and the staff were perceived as negligent and unprofessional afterward.

Review

The collection of reviews about Pinehurst Health and Rehab paints a deeply uneven picture, with some visitors describing life-saving therapy and compassionate care, while others recount alarming lapses that put patients at risk. Taken together, the feedback reveals a facility that can feel like two different worlds: a place where skilled therapists and attentive nurses can help people recover and feel at home, and a setting where basic safety, communication, and timely care sometimes fail, leaving families frightened and frustrated. This contrast emerges repeatedly across the posts, creating a complex impression of care that is not consistently reliable.

One of the most repeated concerns centers on safety, attentiveness, and timely response. Several reviewers allege that on certain shifts - most notably a Sunday morning - an RN, possibly named Paula, was distracted by social media on her phone and computer while managing medication preparation for multiple patients. The accounts describe a bottleneck at the front desk, with patients waiting long after pressing emergency call buttons and seeing a nurse engage in personal tasks instead of attending to urgent needs. The frustration intensifies with claims that a patient remained wet for an extended period and that, even when called, help arrived only after a protracted delay of 20 minutes to change a damp patient. Such narratives feed a broader fear that crucial daily care - like feeding those who cannot feed themselves, timely med administration, and responsive monitoring - could be compromised, placing vulnerable individuals at risk of decline.

In parallel with concerns about day-to-day care, reviewers flag broader quality and safety issues that they fear could have serious consequences. Allegations range from slow or inconsistent med delivery to instances of neglect that allegedly led to harm or near-harm, including bedsores and overall patient deterioration. Several posts advocate for stronger oversight, including the installation of cameras and heightened supervision of staff behavior during shifts. The recurring sentiment is that while some staff are dedicated and capable, the facility's care is not uniformly reliable, and the gaps in response time and attentiveness are unacceptable for a facility entrusted with healing and protecting fragile patients.

Amid the troubling accounts, there are nonetheless several glowing testimonials that highlight a very different experience at Pinehurst Health and Rehab. Multiple reviews praise the facility's transformation over time, calling it "beautiful" and noting that the staff are friendly and helpful. For many families, the environment and the people have made a meaningful difference: therapists who are described as thorough and motivating, nurses who are compassionate, and even support staff who keep routines structured and engaging. Some family members express deep appreciation for the care their loved ones received, crediting therapy teams for substantial improvements in mobility and daily functioning, and noting that meals and overall treatment were enjoyable or adequate.

Several narratives offer powerful personal stories of recovery and gratitude. For instance, there are accounts of short- and long-term residents whose lives were positively impacted by therapy, sometimes even after significant injury or illness. One reviewer describes coming in unable to walk and leaving able to walk with the help of therapists and prayers; another recounts a mother-in-law who, after the move to Pinehurst, felt safer and happier, with birthday celebrations and personal gestures that made her feel valued. In these stories, the staff's empathy, consistency, and professional expertise emerge as the bridge that turns a difficult health episode into a hopeful rehabilitation journey.

A few specific, standout issues recur within the positive feedback as well. Positive reviewers frequently commend the therapy department for its seven-day-per-week availability, the dedication of nurses and aides who treat residents with dignity, and the general atmosphere of caring that makes families feel their loved ones are not just patients but members of a community. One reviewer even calls out a nurse by name and praises her attentiveness, reinforcing the sense that there are individuals within the facility who consistently go above and beyond. Such accounts contribute to a belief that Pinehurst can be an excellent rehab and nursing home when staffed with the right people and functioning with strong teamwork.

However, not all experiences align with those glowing portrayals. A number of reviewers recount negative impressions about cleanliness, maintenance, and overall facility conditions, including reports of black mold in a walk-in refrigerator, rough or bare-bones patient rooms, and odors in hallways. Some patients and families describe the call system as ineffective, with buttons that do not reliably summon help or medicine managing times that stretch far beyond what families consider acceptable. There are also comments about aides who should consider another vocation, and about a general sense that some days are better than others in terms of attentiveness and workflow. These accounts emphasize that facility performance is inconsistent and that for some residents, the basic standards of comfort, cleanliness, and prompt care are not being met.

Another strand in the narratives is the heartbreaking report of a failure to communicate during a crisis. One account describes a loved one going unresponsive and the facility not notifying family members, an omission that underscores why families fear losing touch with what is happening to a patient. This is paired with other criticisms about communication around serious events and transitions, including a notable instance in which a relative's heart stopped and family members learned of the event only because they happened to be visiting. For families, timely and transparent communication is as essential as clinical care, and these stories highlight critical breakdowns that can erode trust.

In sum, Pinehurst Health and Rehab elicits a broad spectrum of experiences. Some families celebrate the compassionate care, robust therapy programs, and the human connection that helps their loved ones thrive. Others describe hazardous gaps in safety, inconsistent care, and communication failures that raise real concerns about patient welfare. The positive accounts showcase what the facility can achieve when well-staffed and well-managed, including energized therapy teams, attentive nurses, and a home-like atmosphere that brings comfort during recovery. The negative reports, meanwhile, call for urgent attention to staffing practices, emergency responsiveness, facility maintenance, and family communication. Taken together, these reviews suggest that ongoing attention from leadership, transparent oversight, and consistent adherence to high standards of care are essential to ensure Pinehurst Health and Rehab can reliably deliver the care its residents deserve.

This part of Pinehurst, North Carolina offers a variety of amenities and services that cater to the needs of seniors. There are several restaurants within a short distance, providing options for dining out or takeout. Additionally, there are physicians' offices specializing in skin care, orthopedics, emergency care, pain management, and general wellness. Transportation services are also conveniently located nearby for easy access to medical appointments or running errands. Pharmacies are in close proximity for medication needs, as well as places of worship for spiritual fulfillment. Cafes and theaters offer opportunities for entertainment and socializing with friends or family. In the event of a medical emergency, hospitals are easily accessible. Parks provide recreational opportunities in nature for relaxation and exercise. Overall, this area of Pinehurst provides a range of conveniences and services that would be beneficial for seniors looking to settle down in a supportive community.

Restaurants

• Sandhills Bowling Center (0.6 miles)
• Drum & Quill Public House (1.6 miles)
• Dugans Pub (1.7 miles)
• Neko Thai and Sushi Bar (1.7 miles)
• Ryder Cup Lounge (1.7 miles)
• Carolina Dining Room (1.7 miles)
• Pinehurst Brewing Company (1.9 miles)

Physicians

• CSC Mohs Surgery & Cutaneous Oncology; Peter L. Mattei, MD, FAAD (1.8 miles)
• Carolina Skin Care (1.8 miles)
• Rice, James Dr - Sandhills Orthopaedic and Spine Clinic (1.9 miles)
• Sandhills Emergency Physicians (1.9 miles)
• Pinehurst Medical Clinic (2.5 miles)
• Premier Pain Solutions (2.5 miles)
• Pinehurst wellness And Urgent Care (2.6 miles)

Transportation

• U-Haul Neighborhood Dealer (2.1 miles)
• Renaissance Jet (3 miles)
• U-Haul (3.4 miles)

Pharmacies

• Walgreens (2.3 miles)
• Moore Drug Company (3 miles)
• Health Innovations Pharmacy (3 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.2 miles)
• CVS Pharmacy (24.7 miles)

Places of Worship

• Trinity Christian Fellowship (2.4 miles)
• Kingdom Minded Ministry (2.7 miles)
• Spaulding Chapel AME Zion Church (2.7 miles)
• Connections (3.5 miles)
• Emmanuel Episcopal Church (4.3 miles)
• Saint Peter the Rock (4.8 miles)

Cafes

• Starbucks (2.5 miles)
• Starbucks (2.9 miles)
• Panera Bread (3 miles)

Theaters

• Carolina Cinemas Sandhills 10 (2.6 miles)

Hospitals

• CNS (3.2 miles)
• Da Vita (3.4 miles)

Parks

• Southern Pines Park (4.3 miles)
• Reservoir Park (4.8 miles)