Quail Haven Village

Pros

• The care provided at Quale Haven is described as responsive and knowledgeable, with highly selected professionals in their field.
• The building maintenance is noted to be clean and fresh smelling, contributing to a pleasant environment for residents.
• Staff interactions are highlighted as friendly and helpful, demonstrating genuine care for residents' well-being.
• There are various activities offered daily, including music concerts and games, which enhance the quality of life for residents.
• The physical therapy room and homey-looking furniture create a comfortable atmosphere within the facility.

Cons

• The facility is very short-staffed, leading to inadequate care and responsiveness.
• Residents have reported rude and inattentive behavior from staff members, including nurses and CNAs.
• Rooms are not cleaned regularly, creating an unsanitary environment for residents.
• Food provided is consistently cold and inedible, causing dissatisfaction among residents and their families.
• Patients are left unattended for extended periods, raising concerns about their safety and well-being.
• Staff members have been reported to falsify records and fail to accurately document medication administration.
• The administrative staff does not effectively address or respond to family concerns about care quality.
• Supervisors focus more on protecting staff than improving the overall care provided to residents.
• The atmosphere of the facility is described as unpleasant, with reports of yelling and bullying directed at residents by staff members.
• Lack of appropriate communication from staff, including refusing to identify themselves or engage with residents' families.

Review

Quail Haven, located in Pinehurst, NC, has garnered a range of reviews from families and residents regarding the quality of care provided. Experiences vary significantly, with some praising the facility’s staff and services while others express deep dissatisfaction with the care their loved ones received. This divergence highlights different aspects of patient care within the same institution, ultimately creating a mixed reputation.

One particularly positive review emphasized the professionalism and dedication of the staff at Quail Haven. The reviewer felt a sense of security knowing that their elderly mother was cared for by experienced professionals who responded quickly to her needs. They appreciated the clean environment and noted that though the facility might not appear luxurious at first glance, it provided exceptional care that instilled confidence in them as family members. Additionally, the reviewer felt reassured by how well the administrative staff kept up with changing regulations and billing practices.

However, contrasting this viewpoint are several negative reviews detailing troubling experiences that indicate serious issues within Quail Haven. A family member recounted a horrifying incident involving their father being left in soiled conditions for an extended period due to neglectful staff who turned a blind eye to his call for assistance. The confrontation escalated dramatically when they sought help from nurses; instead of receiving support, they were met with defensive attitudes and accusations from staff members. Such experiences raise significant concerns about accountability and respect afforded to residents who may already be vulnerable due to health issues.

The quality of food served at Quail Haven also emerged as a major point of contention among reviewers. Many described meals as unappetizing or served cold, leading to frustration from both relatives and residents alike. Some families resorted to providing their own meals due to dissatisfaction with what was offered by the facility's kitchen staff. These complaints were compounded by feelings that any requests for assistance or improvement were met with annoyance rather than cooperation.

Several reviewers reported experiencing rudeness among caregivers and administrative staff during interactions regarding their loved ones’ care needs. One account detailed how family members frequently faced dismissal when raising concerns about resident treatment or room cleanliness—issues that seemed to go unaddressed despite repeated complaints. Such themes of inattentiveness and disrespect highlight systemic problems at Quail Haven that could alienate concerned families seeking genuine assistance for their elderly relatives.

Despite these testimonials pointing toward serious deficiencies in caregiving standards and overall hygiene within facilities like Quail Haven, there remained individuals who expressed satisfaction with specific aspects of their experience there. Activities such as music concerts and games were highlighted positively as additional efforts made by management to keep residents engaged socially—a corner where other institutions might fall short in similar environments.

Ultimately, it is clear that while some families found solace in placing loved ones at Quail Haven due to attentive medical care or community engagement initiatives, others unfortunately encountered distressing situations tied closely to inadequate staffing levels, poor sanitation practices, alarming incidents related to resident safety, and subpar meal service—leading them to search elsewhere for improved living conditions for their elderly family members. This disparity underscores an essential need for transparency regarding elder care facilities’ operational effectiveness; prospective residents’ families deserve assurance that those entrusted with caring for vulnerable populations are held accountable both professionally and ethically within any given nursing home environment.

Restaurants

• Sandhills Bowling Center (0.7 miles)
• Drum & Quill Public House (1.6 miles)
• Dugans Pub (1.7 miles)
• Neko Thai and Sushi Bar (1.7 miles)
• Ryder Cup Lounge (1.7 miles)
• Carolina Dining Room (1.7 miles)
• Pinehurst Brewing Company (1.9 miles)

Physicians

• CSC Mohs Surgery & Cutaneous Oncology; Peter L. Mattei, MD, FAAD (1.7 miles)
• Carolina Skin Care (1.7 miles)
• Rice, James Dr - Sandhills Orthopaedic and Spine Clinic (1.8 miles)
• Sandhills Emergency Physicians (1.8 miles)
• Pinehurst Medical Clinic (2.4 miles)
• Premier Pain Solutions (2.5 miles)
• Pinehurst wellness And Urgent Care (2.5 miles)

Transportation

• U-Haul Neighborhood Dealer (2.1 miles)
• Renaissance Jet (2.9 miles)
• U-Haul (3.4 miles)

Pharmacies

• Walgreens (2.2 miles)
• Moore Drug Company (2.9 miles)
• Health Innovations Pharmacy (2.9 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.2 miles)
• CVS Pharmacy (24.6 miles)

Places of Worship

• Trinity Christian Fellowship (2.3 miles)
• Kingdom Minded Ministry (2.7 miles)
• Spaulding Chapel AME Zion Church (2.7 miles)
• Connections (3.4 miles)
• Emmanuel Episcopal Church (4.2 miles)
• Saint Peter the Rock (4.8 miles)

Cafes

• Starbucks (2.4 miles)
• Starbucks (2.8 miles)
• Panera Bread (3 miles)

Theaters

• Carolina Cinemas Sandhills 10 (2.6 miles)

Hospitals

• CNS (3.1 miles)
• Da Vita (3.4 miles)

Parks

• Southern Pines Park (4.2 miles)
• Reservoir Park (4.7 miles)