Genesis Elder Care Rehab

Pros

• The staff are friendly and helpful.
• The therapists are great and keep patients on an active daily schedule.
• The facility is clean, well maintained, and makes residents feel at home.
• The nurses and staff are on top of patients' needs.
• The staff celebrate residents' milestones and involve families.
• The therapy department is among the best around.
• The nursing staff are kind, compassionate, and caring.
• The diet is great.

Cons

• The reviewer calls Pinehurst Health and Rehab the worst rehabilitation center they've encountered.
• The RN on Sunday allegedly used social media while attempting to administer medications to patients.
• The facility neglects patients and could cause deadly harm.
• Emergency call buttons are not promptly answered; staff are distracted by devices at the front desk.
• CNAs were missing, and the RN reacted abruptly when confronted.
• Call buttons are nearly useless because staff rarely respond or take a very long time to respond.
• Some aides are described as terrible and should seek another line of work.
• The facility did not notify family when a patient became unresponsive and did not offer condolences or assist the funeral home after a death.
• There is black mold in the walk-in refrigerator, indicating unsafe conditions.

Review

Pinehurst Health and Rehab elicits a wide range of responses from families, patients, and caregivers who have interacted with it. On one hand, several reviewers describe a facility that, at times, feels neglected, understaffed, or poorly organized, with real concerns about safety, responsiveness, and dignity of care. A recurring thread is frustration over delayed med administration, slow responses to emergency calls, and situations where patients appeared to be left without timely assistance. One account specifically accuses an RN on a Sunday morning - identified as Paula - of multitasking on social media while trying to manage medications, leading to protracted waits and events that residents' families perceived as unsafe. The same account recounted that even after pressing the emergency button for more than an hour, staff did not appear promptly, and a wet patient went unassisted for an extended period before being changed. The reviewer conveyed a fear that such delays could contribute to serious harm, describing the facility as a place where loved ones might suffer preventable harm and expressing intent to push for oversight and cameras to monitor staff.

In addition to medication and response issues, some comments paint a picture of neglect around basic nourishment and daily care. There are claims that if patients are unable to feed themselves, staff may stop delivering meals or deliver trays that are left untouched, leading to concerns about starvation as a result of care lapses rather than illness. This sentiment is paired with a broader call for accountability, including the suggestion that cameras could help ensure staff consistently meet patients' needs. There are also allegations of unsafe environmental conditions, such as mention of black mold in a walk-in refrigerator, which underline fears about the overall safety and maintenance of the facility. Several reviews describe rough or inadequately maintained patient rooms, with smells in hallways and floors that could use more frequent cleaning, and some staff members described as having a lower level of training or attentiveness than expected.

Despite these challenging accounts, Pinehurst Health and Rehab has a substantial number of positive testimonials that emphasize compassionate care, effective therapy, and genuine appreciation for staff. Some reviewers highlight the therapy department as a standout feature, noting that therapy often ran seven days a week and contributed significantly to recovery and daily activity. Specific staff members are remembered fondly, including nurses like Joan, who was described as attentive and caring, and therapy teams praised for their expertise and dedication. A recurrent praise comes from families who feel their loved ones received attentive, respectful care and who appreciated the kindness and consistency of the staff. There are stories of patients thriving under rehabilitation, with one account describing an 18-day stay during which therapy enabled a wheelchair-bound person to walk again, fueled by supportive therapists and a strong sense of routine and activity.

Several reviews focus on the personal, positive impact of the staff's attentiveness and the atmosphere of the facility. One mother-in-law's family spoke about feeling at peace because of the care provided, emphasizing that the staff knew the ins and outs of the patient's needs and worked to operate with a spirit of excellence. Other families expressed gratitude for staff who went above and beyond - dressing a loved one up for a birthday, arranging a small celebration, or simply maintaining a welcoming, home-like environment. The sentiment from these reviews is that the place, when it functions well, feels like a supportive community where the patient's comfort, safety, and dignity are prioritized, and where therapy and daily routines help people regain independence and quality of life.

Not all feedback is uniformly positive, however. A handful of reviews recount deeply troubling experiences or persistent disappointment. Some families describe failed communication when a patient's health deteriorated or when a family member passed away; in one instance, a family claimed the facility did not inform them when their relative became unresponsive, a communication lapse that added distress during a vulnerable time. Other reviewers question the consistency of medication administration, the responsiveness of call bells, and the overall upkeep of patient environments, noting that even when some staff were kind or competent, the facility still struggled with broader systemic issues such as staffing levels and the speed of response. One reviewer explicitly stated they would not return to this facility and suggested they would not willingly recommend it, citing a combination of late med deliveries, unresponsive call systems, and mixed experiences among aides and nurses. A few summaries also reference the emotional impact of a loved one's death within the facility, with complaints about perceived lack of condolences and inadequate coordination with funeral arrangements, which left families feeling undervalued in a time of grief.

Overall, the narrative around Pinehurst Health and Rehab is a mosaic of strength and struggle. The strongest praise centers on standout therapists, caring nurses, and a therapy program that contributes to meaningful recoveries and daily activity. The most pointed criticisms focus on perceived gaps in responsiveness, safety, and communication, including concerns about staffing, environmental maintenance, and the quality of daily care for those who cannot fully advocate for themselves. The mix of reviews suggests a facility that can deliver exceptional, compassionate care in some circumstances while facing serious, sometimes safety-related challenges in others. For families and potential residents, the consistent takeaway is that outcomes at Pinehurst Health and Rehab may vary by unit, staff shift, and individual caregiving teams, underscoring the importance of direct, ongoing oversight, clear communication with the facility, and careful consideration of the specific needs and risks of any resident receiving care there.

This area of Pinehurst, North Carolina offers a variety of amenities and services that may appeal to seniors looking for a convenient and comfortable living environment. In close proximity, there are several dining options ranging from casual pub fare to Thai cuisine, as well as pharmacies and healthcare providers including dermatologists, orthopedic specialists, and urgent care facilities. Transportation services such as U-Haul and private jet charters are easily accessible for travel needs. Additionally, there are places of worship nearby for spiritual fulfillment, cafes for social gatherings, a cinema for entertainment, and parks for leisurely walks. The presence of multiple hospitals in the vicinity provides reassurance of quality medical care when needed. Overall, this part of Pinehurst offers a well-rounded community with easy access to essential services for seniors seeking a fulfilling retirement lifestyle.

Restaurants

• Sandhills Bowling Center (0.7 miles)
• Drum & Quill Public House (1.7 miles)
• Dugans Pub (1.8 miles)
• Neko Thai and Sushi Bar (1.8 miles)
• Ryder Cup Lounge (1.9 miles)
• Carolina Dining Room (1.9 miles)
• McAlister's Deli (1.9 miles)

Physicians

• CSC Mohs Surgery & Cutaneous Oncology; Peter L. Mattei, MD, FAAD (1.5 miles)
• Carolina Skin Care (1.5 miles)
• Rice, James Dr - Sandhills Orthopaedic and Spine Clinic (1.6 miles)
• Sandhills Emergency Physicians (1.7 miles)
• Premier Pain Solutions (2.2 miles)
• Pinehurst wellness And Urgent Care (2.3 miles)
• Risk Optometric Associates (2.3 miles)

Transportation

• U-Haul Neighborhood Dealer (1.9 miles)
• Renaissance Jet (2.7 miles)
• U-Haul (3.2 miles)

Pharmacies

• Walgreens (2 miles)
• Moore Drug Company (2.7 miles)
• Health Innovations Pharmacy (2.7 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (3 miles)
• CVS Pharmacy (24.4 miles)

Theaters

• Carolina Cinemas Sandhills 10 (2.4 miles)

Places of Worship

• Trinity Christian Fellowship (2.5 miles)
• Kingdom Minded Ministry (2.9 miles)
• Spaulding Chapel AME Zion Church (2.9 miles)
• Connections (3.4 miles)
• Emmanuel Episcopal Church (4 miles)
• Saint Peter the Rock (4.9 miles)

Cafes

• Starbucks (2.6 miles)
• Starbucks (2.6 miles)
• Panera Bread (2.7 miles)

Hospitals

• CNS (2.9 miles)
• Da Vita (3.2 miles)

Parks

• Southern Pines Park (4 miles)
• Reservoir Park (4.6 miles)