Genesis Elder Care Rehab in Pinehurst, NC

Pros

• This facility has really come a long way.
• The staff are friendly and helpful.
• A great place to receive short term rehab and skilled nursing care.
• The nurses and therapists were great and friendly.
• The diet was great.
• The therapy department is among the best around.
• The nursing staff is kind, compassionate and caring.
• Joan, RN, is the best and always attentive to residents’ needs.

Cons

• They described it as the worst rehabilitation center they've ever encountered.
• They alleged the Sunday RN was on social media while trying to administer medications.
• They reported patients waiting over an hour after pressing the emergency button before anyone responded.
• They claimed staff dropped off food trays and later picked them up with untouched food, effectively starving loved ones.
• They warned the facility could kill patients depending on the illness and noted numerous bedsores.
• They reported black mold in the walk-in refrigerator.
• They criticized that call buttons were almost pointless because staff rarely responded or took a very long time.
• They said several aides were terrible and should seek another line of work.
• They observed clothes disappearing from a relative's room with no accountability.
• They claimed a family member's death was mishandled by staff who did not call family or offer condolences.

Review

Genesis Elder Care Rehab in Pinehurst, NC is best suited for families prioritizing a robust rehabilitation program and a warm, home-like atmosphere. It serves older adults who respond well to daily therapy and who can benefit from an active schedule that emphasizes physical recovery. The facility appears to work best when therapy is the centerpiece of the stay, with an environment that feels personal and welcoming. For families able to stay engaged, monitor progress closely, and advocate for timely care, this community can deliver tangible gains in function and a sense of comfort during a challenging recovery period.

Yet this is a place where cautions must be weighed carefully. Those needing consistently reliable staffing and rapid, dependable responses to emergencies should consider alternatives. Review patterns point to persistent gaps in day-to-day responsiveness: delayed medication passes, call bells that go unanswered for extended periods, and aides whose performance or initiative varies significantly. Several accounts describe staff spread thin, with incidents of neglect or miscommunication that undermine trust. Families concerned about timely updates, open lines of communication, and steady supervision will want to compare this facility with others that demonstrate steadier staffing and clearer accountability.

The strongest positives center on therapy quality and personal attention from staff in many residents’ narratives. Therapists are repeatedly praised for professionalism, persistence, and the ability to translate rehab into real functional gains. When recovery is the objective, the therapy team and the nursing crew can create a hopeful trajectory, with patients leaving able to walk longer distances or navigate daily activities more independently. The facility’s cleanliness, a home-like feel, and the perception of genuine kindness from several nurses and aides contribute to a sense of safety and dignity that families value during the rehab process.

However, the cons do not disappear in the face of improving therapy outcomes. Notable incidences of late or missing medications, slow response to alarms, and reports of staff inconsistency raise serious safety questions. Some reviews recount alarms not being answered promptly, and there are troubling mentions of negligence or lack of family notification during critical events. Environmental issues, like odors, bare rooms, and even mold concerns in storage areas, further temper confidence. The combination of safety risk signals and inconsistent bedside care creates a real tension: meaningful rehab progress can occur, but not without ongoing vigilance and advocacy from families or outside care coordinators.

From a decision-making standpoint, families should be prepared to ask hard questions and observe closely before committing long-term. If the priority is a proven, high-intensity rehab pathway with visible improvements and a genuine sense of caregivers treating residents like family, Genesis Pinehurst can work, provided admissions are paired with strict oversight, regular care conferences, and clear escalation procedures. Request a detailed weekly therapy plan, confirm staffing ratios, and probe what happens when a call light is pressed at night. If a seamless 24/7 response system and consistent med administration are non-negotiables, this facility may fall short relative to other options.

In practical terms, this community warrants serious consideration only for families who can tolerate reported reliability fluctuations in exchange for strong therapy outcomes and a compassionate, homey setting. For those who cannot accept potential gaps in responsiveness or communication, alternatives should be explored. Prospective residents should compare similar Pinehurst-area options with stronger demonstrated performance in nurse staffing, timely med passes, and proactive family updates. Conduct thorough tours, speak with current residents and family councils, and verify performance metrics with state inspections or recent survey results. The right choice hinges on balancing the clearly valuable rehab gains against the gravity of safety and consistency concerns.

This area of Pinehurst, North Carolina offers a variety of amenities and services that may appeal to seniors looking for a convenient and comfortable living environment. In close proximity, there are several dining options ranging from casual pub fare to Thai cuisine, as well as pharmacies and healthcare providers including dermatologists, orthopedic specialists, and urgent care facilities. Transportation services such as U-Haul and private jet charters are easily accessible for travel needs. Additionally, there are places of worship nearby for spiritual fulfillment, cafes for social gatherings, a cinema for entertainment, and parks for leisurely walks. The presence of multiple hospitals in the vicinity provides reassurance of quality medical care when needed. Overall, this part of Pinehurst offers a well-rounded community with easy access to essential services for seniors seeking a fulfilling retirement lifestyle.

Restaurants

• Sandhills Bowling Center (0.7 miles)
• Drum & Quill Public House (1.7 miles)
• Dugans Pub (1.8 miles)
• Neko Thai and Sushi Bar (1.8 miles)
• Ryder Cup Lounge (1.9 miles)
• Carolina Dining Room (1.9 miles)
• McAlister's Deli (1.9 miles)

Physicians

• CSC Mohs Surgery & Cutaneous Oncology; Peter L. Mattei, MD, FAAD (1.5 miles)
• Carolina Skin Care (1.5 miles)
• Rice, James Dr - Sandhills Orthopaedic and Spine Clinic (1.6 miles)
• Sandhills Emergency Physicians (1.7 miles)
• Premier Pain Solutions (2.2 miles)
• Pinehurst wellness And Urgent Care (2.3 miles)
• Risk Optometric Associates (2.3 miles)

Transportation

• U-Haul Neighborhood Dealer (1.9 miles)
• Renaissance Jet (2.7 miles)
• U-Haul (3.2 miles)

Pharmacies

• Walgreens (2 miles)
• Moore Drug Company (2.7 miles)
• Health Innovations Pharmacy (2.7 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (3 miles)
• CVS Pharmacy (24.4 miles)

Theaters

• Carolina Cinemas Sandhills 10 (2.4 miles)

Places of Worship

• Trinity Christian Fellowship (2.5 miles)
• Kingdom Minded Ministry (2.9 miles)
• Spaulding Chapel AME Zion Church (2.9 miles)
• Connections (3.4 miles)
• Emmanuel Episcopal Church (4 miles)
• Saint Peter the Rock (4.9 miles)

Cafes

• Starbucks (2.6 miles)
• Starbucks (2.6 miles)
• Panera Bread (2.7 miles)

Hospitals

• CNS (2.9 miles)
• Da Vita (3.2 miles)

Parks

• Southern Pines Park (4 miles)
• Reservoir Park (4.6 miles)