TerraBella Hendersonville

Pros

• The staff at Terra Bella was consistently described as friendly, compassionate, and attentive to the needs of the residents.
• Families appreciated the smooth move-in process and felt welcomed from the moment they entered the facility.
• Many reviewers noted that the facility is clean, well-maintained, and situated in a beautiful setting.
• The positive impact of palliative care was highlighted, with one reviewer mentioning how an NP significantly improved their loved one's care experience.
• Residents are known by name, creating a personal connection between staff and families that enhances the community atmosphere.
• Several families expressed gratitude for having a nearby facility that provided immediate availability for their loved ones' needs.
• Reviewers mentioned that there were enjoyable activities organized by family volunteers and some staff members, fostering engagement among residents.
• Overall experiences at Terra Bella were often marked by appreciation for the caring environment created by staff who genuinely enjoy their work.

Cons

• The facility's care is minimal, and the director is not impressive.
• Residents often have wet pull-ups and dirty clothes during family visits.
• There was a significant lack of communication from management regarding issues and concerns.
• A resident experienced over-medication and missing personal belongings numerous times.
• The activities director was never hired while some residents were there, leading to a lack of engagement for those who needed it.
• Staff shortages impacted the cleanliness of the facility.
• There were reports of inadequate methods to check on residents' safety, leading to concerning incidents like falls without follow-up measures in place.
• The meals served did not meet expectations, with descriptions likening them to "airplane food" and unappetizing snacks.
• There were complaints about the overall environment being unloving, with instances of residents being treated disrespectfully in public areas.
• The facility is perceived as profit-driven rather than focused on genuine resident care.

Review

The experience of families at TerraBella Hendersonville presents a complex blend of positive and negative feedback that reflects both the facility’s strengths and areas in dire need of improvement. Many families have expressed appreciation for the warm welcome they received upon entering the facility, noting that staff members are often friendly, compassionate, and genuinely concerned about residents' well-being. In particular, instances where staff went above and beyond to assist sometimes difficult residents illustrated their dedication to care. The director also received praise for maintaining good rapport with family members and addressing concerns as they arose. The beautiful setting and well-maintained grounds of TerraBella were consistently highlighted as strong points, contributing to an inviting atmosphere.

However, despite these positive aspects, serious concerns have been raised regarding the quality of care provided. Reports of inadequate monitoring of residents surfaced prominently after incidents such as falls led to hospital stays. Families recounted difficulties in communication with management when issues arose; some even reported witnessing unprofessional practices among staff members during visits. There were alarming reports regarding over-medication of residents and missing personal belongings which left families feeling frustrated and anxious about their loved ones' safety and security within the facility's walls.

Another recurring theme in the reviews revolves around staffing shortages which directly impacted resident care. While some staff worked diligently to provide what support they could under challenging circumstances, others were deemed insufficiently attentive to resident needs due to being overburdened or inexperienced—especially during critical day-to-day operations like activities planning or meal service. Families observed a lack of structure in activity programs during their loved ones’ stay due to unfilled positions such as activity directors; this diminished opportunities for social interaction among residents who might otherwise benefit from engaging experiences tailored to their abilities.

Nutritional needs emerged as another concern mentioned by several reviewers; reports indicated that some residents experienced significant weight loss attributed to poor meal options or inadequate oversight during mealtimes. Families voiced concern not only for taste but for nutritional value as well—highlighting instances where residents may not have received adequate support with eating or hydration throughout the day due to minimal oversight from aides on duty.

In light of the aforementioned challenges, numerous families stressed the importance of thorough research before choosing a memory care facility like TerraBella Hendersonville, particularly regarding state ratings and operational assessments—a must for any potential resident's family seeking optimal care standards. Some noted that while quality has declined significantly (from a 4-star rating down to just 0 stars), it remains essential for prospective clients to be vigilant about ongoing investigations that could affect immediate caregiving conditions.

Despite such substantial issues faced by many families during their loved ones’ time at TerraBella Hendersonville, there remained a consistent thread praising individual staff members who made remarkable efforts amid operational struggles, signaling hope for improvements moving forward. Appreciative sentiments were expressed towards administration striving hard amidst challenges alongside commendations for dedicated employees who invested genuine emotional labor into caring for vulnerable populations.

Overall, while promising qualities can be identified within TerraBella’s approach—like its strong sense of community fostered through friendly interactions between staff and residents—the recurrent themes point toward urgent necessities in structural organization, transparency in communication between caregivers/management/family members alike, addressing hygiene/nutritional concerns adequately within residential units overall promoting an atmosphere truly conducive to healing environments would serve only beneficially for all involved parties looking out solely in pursuit of high-quality eldercare standards moving ahead into future endeavors.

This part of Hendersonville, North Carolina offers a convenient and accessible location for senior living. With a variety of restaurants within close proximity, such as Cook Out, Chick-Fil-A, and Tequilas Bar & Grill, residents can easily enjoy dining out options. Additionally, there are several pharmacies nearby for easy access to medications. The area also features healthcare facilities like Blue Ridge Cmnty Health Service and EmergeOrtho-Hendersonville within a short distance. For leisure activities, there are parks like Park at Flat Rock and East Flat Rock Park nearby for outdoor enjoyment. With the Asheville Regional Airport just under 9 miles away, transportation options are readily available for travel needs. Overall, this area provides a balanced mix of amenities and services for seniors looking to settle in a convenient location in Hendersonville.

Restaurants

• Cook Out (0.4 miles)
• Chick-Fil-A (0.5 miles)
• Subway (1.2 miles)
• Tequilas Bar & Grill (1.2 miles)
• McDonald's (1.2 miles)
• Bojangles' Famous Chicken 'n Biscuits (1.2 miles)
• Pizza Hut (1.2 miles)

Physicians

• Blue Ridge Cmnty Health Service (0.5 miles)
• MyEyeDr (1.4 miles)
• EmergeOrtho-Hendersonville (2.8 miles)
• Brooks Werner C MD (2.8 miles)
• Park Ridge Medical Associates (2.8 miles)
• Blue Ridge Plastic Surgery PA (2.9 miles)
• Carolina Pediatric Therapy (2.9 miles)

Pharmacies

• Walmart Pharmacy (0.9 miles)
• Epic Pharmacies (1.3 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (2.5 miles)
• Economy Drugs (3 miles)
• Walgreens (3.1 miles)
• Whitley Drugs (3.3 miles)

Cafes

• Starbucks (1.1 miles)
• Underground Baking Co. (2.4 miles)
• Pisgah Coffee Roasters (13.4 miles)
• Starbucks (13.7 miles)
• Cafe La Gaule (14.1 miles)

Hospitals

• Team Member Pharmacy (2.8 miles)
• Pardee Hospital - ICU (2.9 miles)
• St Luke's Hyperbaric & Wound Care Center (14 miles)
• Mission St Joseph's (14.9 miles)

Parks

• Park at Flat Rock (3.8 miles)
• East Flat Rock Park (4.4 miles)
• Edneyville Park (5.5 miles)
• Westfeldt River Park (8.4 miles)
• Lake Julian Park (11.4 miles)
• Triple Falls (14.7 miles)

Transportation

• Asheville Regional Airport (AVL) (8.9 miles)

Places of Worship

• Biltmore Baptist Church (12.8 miles)

Theaters

• Cinemark (12.9 miles)