The Sanctuary At Stonehaven in Charlotte, NC
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6741 Ciscayne Place, Charlotte, NC 28211
For more information about senior living options: (844) 490-3973
The Sanctuary is a warm, home-like memory care community that preserves residents' dignity and privacy. The staff are exceptional—attentive, compassionate, and truly caring. The caregiver-to-resident ratio is among the best, enabling individualized attention. Families are kept informed about residents' wellbeing and medications. The facilities are clean, welcoming, and free of the antiseptic smell often found in larger facilities. Meals are homemade and prepared on site, contributing to a comforting atmosphere. The environment feels like a family, not a sterile institution. The leadership is hands-on, professional, and dedicated to high-quality care. The care teams are proactive, responsive, and supportive to both residents and families. The Sanctuary is described as a blessing, providing peace of mind and improved quality of life for residents and families.
It was not a good fit for his father. There was only one overnight staff member (8 p.m.–8 a.m.), and on at least one day the second staff member did not arrive until 9 a.m. No one seemed to be alarmed by this staffing issue. The owners are not permanently local. They were overcharged and did not acknowledge it. The prior facility’s treatment of residents was sub-standard. A chandelier doesn’t take care of your loved one. The reviewer had a horrible time at three previous facilities due to staffing ratios and uncleanliness/smell.The Sanctuary at Stonehaven is best suited for families seeking a small, home‑like memory‑care setting for a loved one with dementia who benefits from intimate, relationship‑driven care and strong family involvement. The six‑resident house model creates a domestic atmosphere where caregivers know residents by name, understand individual routines, and keep spaces private and comfortable to preserve dignity. This community shines for those who want frequent, candid updates, meals cooked on site, and a setting that feels like a nurturing home rather than a sterile facility. It is the right fit for families who value stability, personal attention, and a culture that treats each resident as a person with a history, preferences, and ongoing interests. For families facing dementia care decisions, this is a practical, emotionally intelligent option that prioritizes warmth, continuity, and daily humanity.
The pros are consistently compelling. Staff and management are repeatedly described as exceptional, with caregivers who are attentive, capable, and genuinely devoted to residents’ well‑being. The caregiver‑to‑resident ratio is a standout, delivering meaningful one‑on‑one interaction and continual engagement rather than passing supervision. The home atmosphere, clean, welcoming, and scent‑free of institutional harshness, supports calm, reduces agitation, and reinforces a sense of safety. Meals are home‑style and prepared on site, which matters for nutrition and mood, while activities and social opportunities keep minds and bodies engaged. Families report transparent, proactive communication about medications, daily wellbeing, and changes in routines, a reliability that translates into peace of mind. The six‑resident home design further enhances this dynamic, enabling staff to cultivate genuine relationships and tailor experiences to individual interests, preferences, and abilities.
Yet there are identifiable drawbacks worth weighing. Night staffing can be a vulnerability; a negative review cites only one caregiver on duty from 8 p.m. to 8 a.m., with occasional gaps in coverage that could affect residents who require vigilant overnight attention. Another concern centers on management and billing: a reviewer described ownership that isn’t permanently local and a billing dispute that was not promptly acknowledged. While these instances are not the norm in the vast majority of experiences, they underscore the importance of earnest due diligence, confirm night‑hour coverage, ask about local leadership presence, and obtain a clear, written understanding of all charges before admission. The existence of these issues calls for upfront questions and careful contract review, especially for families prioritizing seamless, predictable operations.
Those strengths do more than mitigate the risks; they redefine how dementia care can feel for families. The intimate, home‑like setting coupled with strong staff engagement tends to lessen anxiety for both residents and loved ones. When caregivers know a resident’s life story, preferences, and triggers, daily routines become meaningful rather than routine, which often translates into better mood, steadier appetite, and more purposeful activity participation. Families consistently report feeling connected and informed, with staff who listen and respond with flexibility to preferences in meals, activities, and daily schedules. That relational density, care teams that know residents well and family members who feel heard, creates a safety net that makes the occasional night‑shift or billing hiccup far less destabilizing.
Alternatives may make sense for certain families. If a resident requires a more clinical, institution‑style environment with broad medical programming or constant high‑acuity oversight, other options could be a better fit. Price sensitivity is another factor; several reviews note Sanctuary pricing is higher than some alternatives, and a billing concern from one family highlights the necessity of transparent, upfront financial discussions. For families prioritizing continuous, formal overnight nursing coverage, or seeking a setting with a larger campus and more overt medical infrastructure, it is prudent to compare programs side by side and ask pointed questions about RN presence, on‑call responsiveness, and the availability of respite or trial stays before committing.
In the end, The Sanctuary at Stonehaven stands out as a superb dementia‑care choice when the objective is a genuinely homey environment, abundant caregiver attention, and a partnership‑driven approach with families. It excels for those who value meals prepared on site, rooms and common areas that feel lived‑in yet pristine, and a culture where staff greet residents with warmth and treat them with dignity. The main caveats, occasional overnight staffing gaps and a few management or billing concerns, are manageable with deliberate due diligence and clear expectations set before move‑in. When those conditions are acknowledged and planned for, The Sanctuary delivers a rare blend of safety, compassion, and everyday joy that can transform a challenging transition into a sustainable, hopeful chapter for both residents and their families.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Charlotte Douglas International (11 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Sanctuary at Stonehaven in Charlotte, NC is a board and care home that provides personalized and compassionate care for seniors. Our community offers a range of amenities to enhance the comfort and convenience of our residents' daily lives.
Residents can enjoy delicious meals in our dining room, which offers options for special dietary restrictions. Each living space is fully furnished, ensuring that residents feel at home from the moment they arrive. Our beautiful garden provides a serene outdoor space where residents can relax and enjoy nature.
We understand the importance of maintaining a clean living environment, which is why we provide housekeeping services to all residents. Additionally, we offer move-in coordination services to assist with the transition into our community.
We prioritize the well-being of our residents by offering assistance with activities of daily living such as bathing, dressing, and transfers. Our dedicated staff also coordinates with health care providers to ensure that each resident's medical needs are met. We specialize in diabetes diets and provide medication management services.
Transportation arrangements for medical purposes are available, including transportation to doctors' appointments. This allows residents to easily access necessary healthcare services.
In terms of nearby amenities, there are three cafes, eleven pharmacies, nine physicians' offices, eleven restaurants, and four places of worship located nearby. This convenient location ensures that residents have easy access to essential services and opportunities for socialization within their community.
At The Sanctuary at Stonehaven, we strive to create a warm and welcoming environment where seniors can live comfortably while receiving personalized care. Our scheduled daily activities promote engagement and socialization among our residents.
If you or your loved one is seeking an assisted living community that prioritizes exceptional care alongside a wide array of amenities and convenient nearby resources, The Sanctuary at Stonehaven is an excellent choice in Charlotte, NC.
This part of Charlotte, North Carolina offers a convenient and diverse range of amenities for seniors looking to settle in the area. With multiple pharmacies, medical clinics, and hospitals within a few miles radius, healthcare needs can be easily met. Places of worship provide spiritual fulfillment, while a variety of restaurants and cafes offer dining options for every taste. Nearby parks and greenways offer opportunities for outdoor recreation and relaxation. Additionally, theaters provide entertainment options, and transportation options such as the Sugar Creek Station make navigating the area accessible. Overall, this area provides a well-rounded community that caters to the needs and interests of seniors looking to enjoy an active lifestyle.
The Sanctuary At Stonehaven is located at 6741 Ciscayne Place, Charlotte, NC 28211 in Mecklenburg County, North Carolina
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