Matthews Glen in Matthews, NC
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733 Pavilion View Drive, Matthews, NC 28105
For more information about senior living options: (844) 490-3973
What level of care are you interested in?
Assisted Living
Memory Care
Independent Living
Skilled Nursing Facility
Continuing Care Retirement Community (CCRC)CCRC
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Matthews Glen is described as beautiful, clean, spacious, and well equipped. The Wellness Office, including Laureal the Nurse Practitioner, provides exceptional attention and care. The staff and security are friendly, helpful, and diligent about resident safety. Plantation Estates is a great retirement facility with knowledgeable, caring staff and excellent dining, plus extensive activities. The CNAs are among the happiest the reviewer has encountered, with staff coordinating resident care well. The community is praised for safety, friendly neighbors, and lots of things to do. The facilities are well maintained, with multiple pools, fitness options, and a variety of floor plans.
They were very disappointed in Matthews Glen. They note that the police interviewed their mom without family present, which they call a big no-no. They asked twice in writing for the final report and received no response. There was no reply from the facility director. They faced ongoing monthly charges on their mom's account after her death and felt the refunds/portal process were inept. They described management as incompetent and inaccessible. They criticized the food as deteriorating to very poor most of the time and noted a lack of promised outdoor amenities. They described the dining/meal service communications as unreliable, with reservations required and calls often unreturned.Matthews Glen is best suited for active seniors and families seeking a true continuum-of-care on one campus, where independent living, assisted living, memory care, and skilled nursing coexist with a robust wellness ecosystem. The community rewards those who want a developed social scene, a broad slate of activities, and ready access to on-site medical judgment through a Nurse Practitioner and Wellness Office. It appeals to residents who value a polished campus, strong security, and the sense of security that comes with a large, well-staffed operation. This is not a minimal-amenities option; it is designed for families willing to invest in a comprehensive senior-living experience with a long?term care pathway.
That clarity should be tempered with a few caveats. Those on tighter budgets or who demand ultra-transparent, consistently prompt administrative responsiveness may want to consider alternatives. Prospective buyers who prize straightforward tours and quick, unambiguous answers should note that some reviewers found questions slow to be answered and tours hard to secure. Others who are particularly sensitive to dining quality fluctuations or who seek more expansive outdoor amenities may also want to compare Matthews Glen against options with different culinary programs or outdoor spaces. In short, Matthews Glen serves a defined niche - one that emphasizes comprehensive care, not bargain-basement pricing or minimal daily operations.
On the upside, the major strengths create meaningful offset to the downsides. The campus is beautiful, meticulously maintained, and expansive enough to support a wide range of clubs, events, and fitness programming. The Wellness Office, led by a Nurse Practitioner, has been repeatedly praised for elevating medical attention and coordinating care in a way that feels proactive rather than reactive. Residents and families frequently highlight attentive staff, friendly neighbors, and a culture of engagement - qualities that translate into peace of mind when considering future care needs on site. The availability of multiple living arrangements, a broad mix of floor plans, and the possibility of buying in with long-term care insurance or other financial structures can temper overall cost concerns for those planning for the long horizon.
Yet the reviews do pull concrete cautions into focus. Reported issues include a troubling elder-abuse allegation and the handling of investigations, and, separately, friction with family members over post-death account reconciliations and billing. Communication gaps - whether about final reports, scheduling, or routine questions - also surface in some accounts. While these incidents appear to be isolated to specific interactions or periods, they matter for families evaluating trust and transparency. Additionally, even with strong caliber of care, some residents describe dining and maintenance experiences as inconsistent, and several reviewers flag the higher price point relative to comparable communities. A waiting list for assisted living transitions and budget-driven constraints on upkeep are other realities to weigh.
These pros and cons do not exist in isolation. The practical takeaway is that Matthews Glen delivers a high-quality, engaged living environment with authentic continuity of care, where residents can meaningfully participate in social life and receive attentive medical coordination on campus. The strength of the wellness program and the depth of staff-resident familiarity often translates into smoother day-to-day care and a real sense of community. For families prioritizing a care-forward plan and a campus that anticipates needs, the positives tend to decisively outweigh the occasional administrative frictions.
For decision-makers, the path is clear. Determine whether current needs align with a lifetime care trajectory on one campus, and test that with direct conversations about the Wellness Office, NP involvement, and how care plans transition across levels. Probe the financial structure - buy-in options, long-term care insurance compatibility, and policies surrounding refunds or cost adjustments after moves or passes - so the future is financially predictable. Visit with multiple residents and staff to gauge touchpoints - how often staff greet residents by name, how dining and activity calendars are actually executed, and how responsive the front desk and administration are to concerns. And, where possible, request a family-inclusive tour, with questions about record access, billing history, and transient issues that surface in reviews.
If cost, flexibility, and a lower stakes commitment are paramount, alternatives deserve serious consideration. Other ACTS communities and independent sister campuses offer similar continuum-of-care structures but can differ markedly in pricing, contract terms, and focus areas. Plantation Estates, for example, frequently earns praise for program breadth and staffing depth but is repeatedly described as expensive and sometimes less accessible due to long waitlists, with its own set of administrative considerations. In the Matthews area, those who need quicker, less costly transitions or a simpler governance model might prefer smaller or non-CCRC communities that prioritize straightforward pricing and more direct family access. Matthews Glen remains a strong option for families who value extensive care continuity, strong wellness leadership, and a campus identity centered on engaged living, even as it requires careful scrutiny of finances and administration before committing.
22 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Continuing Care Retirement Community (CCRC)Continuing Care Retirement Communities (CCRCs) are important for seniors because they provide a range of housing options and care services all in one location. This allows seniors to age in place and receive the level of care they need as their health changes, without having to move to a new facility. CCRCs provide a sense of security and peace of mind for seniors and their families, knowing that they will be taken care of no matter what the future holds.
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Continuing learning programsContinuing learning programs are important for seniors to keep their minds active, maintain cognitive function, and prevent mental decline. These programs also provide social interaction, a sense of purpose, and opportunities for personal growth and fulfillment in their later years.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Charlotte Douglas International (14 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.
Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Matthews Glen in Matthews, NC is a vibrant and accommodating assisted living community offering a range of care services to meet the individual needs of residents. With options for Continuing Care Retirement Community (CCRC), Independent Living, Memory Care, and Skilled Nursing Facility, Matthews Glen provides a continuum of care for seniors.
Residents at Matthews Glen can enjoy a variety of amenities to enhance their daily lives. The community features a beauty salon for convenient hair care services, as well as cable or satellite TV for entertainment. Community-operated transportation is available to help residents get around town easily, and there are continuing learning programs to support intellectual growth. Devotional services off-site cater to spiritual needs, while fully furnished accommodations ensure comfort and convenience. Housekeeping services keep living spaces tidy, and there are indoor common areas for socializing with other residents. Each unit includes a kitchenette for residents who prefer to prepare their own meals, and move-in coordination assists with a smooth transition. Outdoor spaces provide opportunities to enjoy nature, while private bathrooms offer privacy and convenience. Wi-Fi/high-speed internet ensures connectivity for staying in touch with loved ones.
The highly trained staff at Matthews Glen provides 24-hour supervision to ensure the safety and well-being of residents. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. Specialized care services including diabetes diet management and diabetic care are provided by knowledgeable professionals. Meal preparation and service ensure that residents receive nutritious meals that cater to their dietary preferences and restrictions. Medication management is also offered to ensure medications are taken correctly. Transportation arrangements are made for non-medical purposes as well as doctors' appointments.
Within the community, there is plenty to keep residents engaged and active through community-sponsored activities such as fitness programs and planned day trips. Devotional activities off-site cater to spiritual needs, while resident-run activities allow individuals to contribute their ideas and skills. Scheduled daily activities create structure in residents' lives, promoting a sense of routine and purpose.
Located in Matthews, NC, Matthews Glen enjoys a convenient location with nearby amenities including cafes, pharmacies, physicians, restaurants, and places of worship. These options provide additional convenience and accessibility for residents and their families.
With its range of care options, plethora of amenities, and dedicated staff, Matthews Glen offers an inviting and supportive assisted living community where seniors can enjoy a fulfilling lifestyle.
Matthews Glen is located at 733 Pavilion View Drive, Matthews, NC 28105 in Union County, North Carolina
At Matthews Glen, the range of services such as assistance with dressing and bathing ensures that residents maintain their personal hygiene and appearance, which can significantly enhance their dignity and self-esteem. Medication management is crucial for those with cognitive impairments, as it helps prevent medication errors that can lead to health complications. Meal preparation and service are tailored to meet the nutritional needs of individuals, fostering both physical health and social engagement during mealtimes. Assistance with daily living activities promotes independence while ensuring safety, allowing residents to navigate their environment comfortably. Support with transfers facilitates mobility, minimizing the risk of falls and maximizing participation in community life. Finally, 24-hour supervision provides peace of mind not only for residents but also for families, ensuring that help is readily available whenever needed to address emergencies or changes in behavior effectively.
Matthews Glen on seniors.fyi includes 18 photos including images showing interior, dining, decor, bedroom, windows, bathroom, lobby, architecture, and more.
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Interior
Decor
Living Room
Building
Architecture
Windows
Dining
Kitchen
Lighting
Bathroom
Lobby
Natural Light
Bookshelves
Exercise Equipment
