701 Plantation Estates Drive, Matthews, NC 28105
For more information about senior living options: (844) 490-3973
There have been numerous very positive experiences at ACTS Matthews Glen. The facility is beautiful for the elderly, very clean, spacious, and well equipped, with management that takes care of everything. ACTS Matthews Glen is a wonderful Christian CCRC offering independent living, assisted living, and on-site skilled nursing and memory care. Reviewers feel safe and cared for here, with friendly neighbors and attentive staff. The staff and security are careful during the coronavirus period and are doing a really good job. Residents and families note kindness from staff and strong handling of COVID challenges. The community is described as nice, friendly, and full of activities. The grounds and surroundings are beautiful and well maintained, with plenty of amenities. Plantation Estates is described as a well-established, safe, clean, and friendly retirement community with active dining and programs. One reviewer says they are glad they chose ACTS Matthews Glen after visiting many communities.
A reviewer stated that the police interviewed their mother without family present and that the final report was never provided despite repeated written requests. A delivery driver described a rude security worker and noted that the complaint email address was rejected. A family member described ongoing monthly charges after their relative's death and said staff directed them to use a resident portal to resolve the issue. A reviewer claimed jewelry was stolen from a relative's room and that nurses and doctors did not send her to the hospital despite worsening symptoms. A reviewer found it nearly impossible to schedule a tour, with no callbacks and unprofessional customer service. A reviewer described the front gate security as a nightmare to pass and criticized the slow verification process. A reviewer called the facility expensive, implying high costs not matching value.Matthews Glen, part of ACTS Lifecare Communities, presents itself as a multi-campus continuum designed to support aging populations with independent living, assisted living, skilled nursing, and memory care all on site. Across a broad set of reader voices, the campus is consistently described as beautiful, clean, and well maintained, with attractive grounds and a sense that residents live in a place that is cared for. Several reviewers emphasize the campus's overall appeal: spacious facilities, well-kept surroundings, and secure grounds that convey safety and comfort for residents and their families. The setting is repeatedly labeled as excellent for those seeking a calm, orderly, and aesthetically pleasing environment for aging loved ones.
When people discuss Matthews Glen in terms of day-to-day care, two strands emerge: high praise for individual caregivers and constructive critiques about processes and communication. On the positive side, several families highlight specific staff members who have made a meaningful difference in health and well-being. Ellen and Rick, for example, sing the praises of Laureal, a Nurse Practitioner, and the Wellness Office staff, noting a marked improvement in attention, responsiveness, and coordination of care. Donna, a nurse, is also singled out for consistent, attentive service. One testimonial captures a sense of gratitude with a simple, resonant line: "Well done good and faithful servants." In other quotes, reviewers describe the on-site medical team as engaged, proactive, and deeply involved in addressing health needs, with Laureal taking a leading role in primary care for some residents and their families.
Beyond medical care, many reviews paint Matthews Glen as a community with abundant activities, strong neighborly connections, and a culture that appears to support social engagement and safety. A narrative from within the last couple of years describes a well-organized Wellness Office that pushes for robust resident health management, and other families note the presence of "tons of activities" and helpful staff who help residents stay connected and active. Several reviewers emphasize the perceived safety of the environment, praising courteous staff and security measures that allow residents to move about with confidence. The days, meals, and social calendars are remembered fondly by those who feel they found not only care, but a sense of belonging.
Despite the positive experiences, the reviews reveal several serious concerns that have left families frustrated and seeking answers. One particularly troubling account involves an elder abuse accusation within Matthews Glen. An employee reportedly reported another employee for elder abuse concerning the reviewer's mother, who has Alzheimer's. While an internal investigation concluded the dispute was largely between staff members and that the accused did not harm the mother, the process raised questions about family involvement and oversight. The police were called and interviewed the mother without family present - an action the reviewer describes as a "big no." Requests for the final investigation report have gone unanswered, and both the mother and the family feel left in the dark. The lack of timely communication from the facility's leadership, including the director, has compounded the sense of disappointment and concern about how such serious allegations are handled and communicated to families.
Other reviewers voice dissatisfaction with logistical and administrative frustrations. For instance, there are complaints about the difficulty of arranging tours or receiving timely responses during the initial inquiry phase. One prospective resident's family described a long, tedious process to arrange a tour, followed by a lack of follow-through and unhelpful scheduling, which left them uncertain about whether Matthews Glen was the right fit. The same vein of critique appears in delivery- or vendor-related interactions, where a security team member's attitude and rigid procedures created a negative first impression for a delivery driver. The reviewer felt the door should be open to professional, respectful exchanges and noted that a complaint email address provided by the facility appeared to be nonfunctional. Together, these reports suggest a pattern in which administrative responsiveness and frontline courtesy sometimes lag behind the facility's clinical strengths.
Billing and bereavement experiences add another layer of complexity to the Matthews Glen story. One family found themselves repeatedly billed after a loved one's death, despite apologies and refunds that only addressed the symptom rather than the root cause. They were told to navigate a portal to resolve the issue - a process that appeared to be designed for residents rather than family members, creating a painful, technical hurdle during a period of grief. The reviews describe a cycle of inconvenience and frustration, with families feeling that the facility did not anticipate or appropriately support the unique needs of families after a resident passes.
Beyond these financial and administrative concerns, some reviewers recount personal care experiences that did not meet expectations. There are accounts of serious medical mishaps and delays in urgent situations, including a grandmother's pneumonia and an absence of timely hospital transport or escalation. In one particularly stark instance, a loved one's jewelry was reportedly stolen, and multiple times families had to advocate to ensure appropriate medical decisions and hospital transport were pursued. These stories cast a shadow over otherwise positive impressions, underscoring the reality that even in well-regarded communities, lapses in safety and responsiveness can have grave consequences.
Taken together, the collection of experiences paints a nuanced portrait of Matthews Glen. The campus is widely recognized for its beauty, thorough care in many instances, and a supportive, activity-rich environment that many families come to value highly. Yet the same pool of reviews reveals persistent tensions in governance, communications, and incident handling. Families report feeling left out of critical investigations and frustrated by delays in receiving information, while others celebrate the dedication of individual caregivers who go above and beyond to meet health and social needs. The contrast between medical attentiveness and administrative opacity highlights a broader challenge: sustaining not just excellent clinical care, but also transparent, timely, and empathetic administration.
In the end, Matthews Glen appears to deliver a compelling blend of strengths and vulnerabilities. For many residents and families, it remains a place where the daily lived experience - clean facilities, lively social life, and accessible medical staff - creates a meaningful, supportive home for aging. For others, the experience is marred by concerns over elder-abuse disclosures, family involvement in investigations, and administrative friction that can complicate grieving and financial matters. The resulting picture is one of a highly valued community with real, actionable gaps that the leadership team would do well to address, especially around communication, accountability, and family engagement during sensitive investigations and post-passing processes.
16 resident community capacity
Continuing Care Retirement Community (CCRC)Continuing Care Retirement Communities (CCRCs) are important for seniors because they provide a range of housing options and care services all in one location. This allows seniors to age in place and receive the level of care they need as their health changes, without having to move to a new facility. CCRCs provide a sense of security and peace of mind for seniors and their families, knowing that they will be taken care of no matter what the future holds.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Charlotte Douglas International (14 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Willowbrooke Court at Plantation Estates in Matthews, NC is a reputable and trusted assisted living community that offers top-notch care services in a comfortable and elegant setting. As a skilled nursing facility, our dedicated team of healthcare professionals is committed to providing exceptional quality care to meet the unique needs of each resident.
Our community boasts numerous amenities designed to enhance the overall experience for our residents. The dining room provides a warm and inviting atmosphere where residents can enjoy delicious and nutritious meals prepared by our talented culinary team. Each living space within Willowbrooke Court is fully furnished, ensuring that residents feel at home from the moment they move in. Our beautifully landscaped garden offers a serene outdoor space where residents can relax and enjoy nature.
We understand that maintaining a clean and organized living environment is important to our residents, which is why we provide housekeeping services to ensure all common areas are kept neat and tidy. Additionally, our move-in coordination service assists new residents with the transition process, helping them settle comfortably into their new home.
At Willowbrooke Court, we prioritize the well-being and safety of each resident. Our highly trained staff are available around the clock to provide assistance with activities of daily living such as bathing, dressing, and transfers. We also offer specialized care for those with diabetes, including tailored meal plans to support optimal health.
Medication management is an integral part of our care services, ensuring that each resident receives their medications promptly and accurately. For those with specific dietary restrictions or preferences, we accommodate special dietary needs through personalized meal preparation.
Engaging in enjoyable activities promotes socialization and mental stimulation among our residents. Our community offers scheduled daily activities catered to different interests and abilities so everyone can find something they love.
Located in Matthews, NC, Willowbrooke Court benefits from its proximity to various amenities such as cafes, pharmacies, physicians' offices, restaurants, and places of worship. This convenient access allows our residents easy and convenient options to meet their everyday needs.
Overall, Willowbrooke Court at Plantation Estates is an exceptional assisted living community that provides excellent care, a range of amenities, and a vibrant social atmosphere for our residents.
Willowbrooke Court Sc Center At Plantation Estates is located at 701 Plantation Estates Drive, Matthews, NC 28105 in Union County, North Carolina
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