701 Plantation Estates Drive, Matthews, NC 28105
For more information about senior living options: (844) 490-3973
Matthews Glen is a beautiful place for the elderly. The facility is very clean, spacious, and well equipped, with management that takes care of everything. The security at Matthews Glen is top-notch and provides good value for residents and families. The setting looks nice, with pleasant walks around the grounds. The staff and residents are friendly, loving, and caring. There are tons of activities for residents to enjoy. Matthews Glen is a wonderful, safe, clean, and respectful place to live and work. The CNAs are among the happiest staff, and the team coordinates resident care to create a first-class home. The community offers independent living, assisted living, skilled nursing, and memory care all on site. The facility is beautifully maintained, both inside and out. The staff handle health challenges with careful attention, including during the COVID-19 period.
The reviewer was very disappointed in Matthews Glen after the incident and in its lack of a final report. The family felt it was a big no-no that the police interviewed their mother without family present. They observed that monthly account charges continued after their relative's death, despite apologies and refunds. They described the instructions to resolve the billing issue as being meant for residents, not family, highlighting inefficiency. A delivery driver found the security staff rude about delivery hours and noted a complaint email address that was rejected. They found it very hard to get questions answered and questioned whether Matthews Glen is the right place for their loved one. They stated under-staffing and overworking of the cooks, implying poor staffing levels.Willowbrooke Court Skilled Center at Plantation Estates is best suited for families seeking a faith-infused, full-continuum senior living environment in Matthews that combines independent living, assisted living, memory care, and skilled nursing on one campus. It works well for residents who want a robust social calendar, easy access to on-site medical oversight, and a secure, well-maintained setting. Those who prize a large, active community with frequent activities, two dining rooms, and a campus culture centered on care and connection will find it compelling. The campus atmosphere and longstanding staff ethos appeal to families prioritizing continuity of care, strong security, and a sense of "one campus, many services" as aging needs evolve.
However, several caveats warrant careful consideration. Prospective buyers should explicitly assess affordability, because the campus is costly relative to many peers, and reviews echo that sentiment with blunt reminders about price. Communication and responsiveness can be uneven; inquiries, tour scheduling, and family questions have at times yielded slow or incomplete responses. Family members may encounter friction around administrative processes, including post-death billing and account management, which can be burdensome during a time of grieving. Finally, while the community staff generally earns praise, there are isolated reports of lapses in care and safety that underscore the importance of direct, proactive case management and explicit escalation paths.
The strongest positives center on a well-regarded continuum of care, a beautiful and orderly physical environment, and a security posture that families feel protects residents. The campus offers on-site independent living, assisted living, memory care, and skilled nursing, which promotes seamless transitions and consistent care teams. Residents consistently highlight thoughtful medical oversight from nurse practitioners and a proactive wellness office, with praise for enhanced attention and coordinated health management. The staff culture - long-tenured CNAs, attentive aides, and a generally friendly resident population - helps create daily life that feels connected and safe. Add in the appealing grounds and ample programs, and the value proposition for an engaged senior who wants social stimulation and predictable routines becomes clear.
Yet the cons carry weight in real-world decision-making. The price tag remains a primary deterrent for many families, even when the quality of life and care are solid. Administrative friction, including difficulty securing timely responses to questions and delayed tours or information requests, can hamper the move-in process and family confidence. Notable safety and care concerns also surface in a few reviews: incidents suggesting delays or gaps in urgent care decisions, and at least one instance of alleged elder-care missteps that allegedly affected medical transport and hospital readmission. Billing issues after a resident's death - persistent charges that families must challenge - add a level of emotional and logistical strain during a sensitive period.
Despite these drawbacks, the community's strengths can offset many concerns for the right resident profile. For families who can comfortably absorb higher ongoing costs, the continuum of services on one campus minimizes disruptive transfers and fosters familiar care teams as needs evolve. The combination of security, a strong social fabric, and proactive medical engagement creates a resilient environment for residents who enjoy structured days and frequent social engagement. When staff turnover is low and teamwork is evident, the on-site care experience can be genuinely exceptional, with residents and families reporting successful day-to-day interactions and meaningful engagement with caregivers and administrators.
For families actively evaluating options, begin with a candid tour focused on care planning, emergency protocols, and the exact roles of the wellness office and nurse practitioners. Request a dedicated family liaison to monitor ongoing communications and a clear, written timeline for billing and account settlement steps. Probe the facility's handling of urgent care scenarios and what measurable standards govern transfer decisions to hospital care. Finally, compare cost relative to the level of on-site care and consider whether a tighter budget would better fit a community with lower price points or a different continuum model. If cost and administrative responsiveness are paramount, exploring alternatives outside this campus - and potentially other ACTS Lifecare communities with similar offerings - may yield a more compatible fit. For families prioritizing a comprehensive care ecosystem, strong social life, and reliable medical oversight, this campus remains a compelling option worth serious consideration, with the caveat that financial and administrative transparency must be verified upfront.
16 resident community capacity
Continuing Care Retirement Community (CCRC)Continuing Care Retirement Communities (CCRCs) are important for seniors because they provide a range of housing options and care services all in one location. This allows seniors to age in place and receive the level of care they need as their health changes, without having to move to a new facility. CCRCs provide a sense of security and peace of mind for seniors and their families, knowing that they will be taken care of no matter what the future holds.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Charlotte Douglas International (14 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Willowbrooke Court at Plantation Estates in Matthews, NC is a reputable and trusted assisted living community that offers top-notch care services in a comfortable and elegant setting. As a skilled nursing facility, our dedicated team of healthcare professionals is committed to providing exceptional quality care to meet the unique needs of each resident.
Our community boasts numerous amenities designed to enhance the overall experience for our residents. The dining room provides a warm and inviting atmosphere where residents can enjoy delicious and nutritious meals prepared by our talented culinary team. Each living space within Willowbrooke Court is fully furnished, ensuring that residents feel at home from the moment they move in. Our beautifully landscaped garden offers a serene outdoor space where residents can relax and enjoy nature.
We understand that maintaining a clean and organized living environment is important to our residents, which is why we provide housekeeping services to ensure all common areas are kept neat and tidy. Additionally, our move-in coordination service assists new residents with the transition process, helping them settle comfortably into their new home.
At Willowbrooke Court, we prioritize the well-being and safety of each resident. Our highly trained staff are available around the clock to provide assistance with activities of daily living such as bathing, dressing, and transfers. We also offer specialized care for those with diabetes, including tailored meal plans to support optimal health.
Medication management is an integral part of our care services, ensuring that each resident receives their medications promptly and accurately. For those with specific dietary restrictions or preferences, we accommodate special dietary needs through personalized meal preparation.
Engaging in enjoyable activities promotes socialization and mental stimulation among our residents. Our community offers scheduled daily activities catered to different interests and abilities so everyone can find something they love.
Located in Matthews, NC, Willowbrooke Court benefits from its proximity to various amenities such as cafes, pharmacies, physicians' offices, restaurants, and places of worship. This convenient access allows our residents easy and convenient options to meet their everyday needs.
Overall, Willowbrooke Court at Plantation Estates is an exceptional assisted living community that provides excellent care, a range of amenities, and a vibrant social atmosphere for our residents.
Willowbrooke Court Sc Center At Plantation Estates is located at 701 Plantation Estates Drive, Matthews, NC 28105 in Union County, North Carolina
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