Senior Retreat At Lansdowne

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Senior Retreat At Lansdowne Senior Retreat At Lansdowne Senior Retreat At Lansdowne

Senior Retreat At Lansdowne

7219 Folger Drive, Charlotte, NC 28226

For more information about senior living options: (844) 490-3973

3.7 from 43 reviews
5 stars
24
4 stars
4
3 stars
2
2 stars
4
1 stars
9

Assisted Living Board and Care Home Memory Care Respite Care

Overall Review of Senior Retreat At Lansdowne

Pros

  • pro Brookdale Carriage Club is described as having a beautiful natural setting with helpful staff.
  • pro The assisted living team is praised for being caring, nurturing, thoughtful, and sweet.
  • pro Residents and families note that the community feels like home.
  • pro The staff are seen as consistently raising the bar in quality of care.
  • pro Moving to Brookdale Carriage Club Providence is described by a reviewer as a good move.
  • pro The availability of assistance and activities provides residents with independence, enjoyment, and fulfilment.

Cons

  • pro The access system is unreliable, causing residents to wait outside for entry and triggering alarms to gain access.
  • pro Promised daily nursing checks and medication oversight were not performed for weeks after move-in.
  • pro The contracted doctor refused to see the resident without proper evaluation, which is described as neglectful.
  • pro The food quality is criticized as horrid, and corporate leadership is seen as uncaring.
  • pro The facility appears understaffed, with billing errors and little attention to memory care engagement.
  • pro A memory care nurse is described as rude with poor customer service, suggesting a need for better staff training.
  • pro Memory care leadership is accused of harassment and racial bias, with complaints about management behavior.
  • pro The property entrance and curb appeal are neglected, featuring a broken gate arm, long-standing light posts on the ground, and overgrown landscaping.
  • pro Move-in logistics were mishandled, with units not ready for months, floors uneven due to rotten joists, and incomplete repairs after move-in.
  • pro Families report unnecessary ER visits for memory care residents, sometimes without timely family notification.

Review

Brookdale Carriage Club communities present a wide spectrum of experiences for residents and their families. On the one hand, several accounts describe a homey, welcoming environment where the natural setting is beautiful, residents are kind, and staff can be caring and supportive. For some people, the place feels like a good fit for aging in place, with activities that promote independence, meaningful engagement, and a sense of belonging. A few reviewers specifically praise the assisted living team for setting high standards and delivering warmth, and there are stories of residents speaking positively about their daily life, enjoying the company of neighbors, and feeling grateful for the care they receive.

Yet alongside those affirmations, a substantial number of reviews raise serious concerns that color the overall impression of Brookdale Carriage Club. Families moving a loved one into independent living have described a disconnect between what was promised and what was delivered. In several cases, rooms were not fully prepared or cleaned out after renovations, and practical adjustments requested to accommodate mobility issues - like switching a fridge door to a swing-open configuration for a wheelchair - were overlooked. Promises of daily nursing checks and access to a contracted physician were not fulfilled in a timely manner, with six days passing before any nursing oversight occurred and a physician who refused to see the resident without a proper evaluation. Those experiences have left families worried about safety and whether the level of medical attention aligns with what was advertised or expected for a community at a high price point.

The quality and coordination of medical care emerge as a persistent theme. Families recount difficult encounters around medical decision-making, with episodes described as neglectful or dismissive. In one instance, a contracted doctor reportedly refused to evaluate a new resident, basing the decision on third-party nursing reports without direct assessment or conversation with the patient and family. Other reviews describe caregivers who seemed unfamiliar with dementia-related behaviors, leading to emergency room visits that were not properly communicated beforehand. Such reports stress the critical importance of reliable, proactive health oversight in a setting that markets itself to seniors who require consistent memory and medical support.

Interwoven with care concerns are reflections on staffing levels and the overall culture among caregivers. Several reviewers feel the community is understaffed and that there is a disproportionate emphasis on maintaining a polished building rather than ensuring attentive, consistent care for memory care residents and others who need more hands-on assistance. There are complaints about billing errors, inconsistent responses to service requests, and frustrations with seemingly slow or incomplete maintenance and renovations. Headline issues include a sense that the facility is more like "a nice building" than a place where residents' care needs are fully prioritized, which can erode trust for families paying substantial monthly fees.

Racial and interpersonal tensions have also surfaced in some reviews. One account alleges harassment and discriminatory behavior by a staff member in memory care, with accusations of racial bias and an unfavorable work environment that has driven several colleagues to leave. The claimant describes repeated reporting to HR and management with little change, suggesting a broader culture problem that could undermine resident safety and well-being. It's important to acknowledge these claims as part of the overall picture, while also recognizing that other observers have spoken positively about individual team members who demonstrate care and professionalism. The juxtaposition underscores how critical consistent leadership, accountability, and respectful behavior are in a setting that serves vulnerable populations.

Exterior and campus maintenance issues are another recurring thread. Reviewers go beyond interior care to note that the entrance and curb appeal feel neglected. Reports describe a light post lying on the ground for months, overgrown shrubbery, a dead tree near a resident's patio, and a gate that is sometimes unguarded with an arm that remains open. The lack of visible security and delayed landscaping upkeep contribute to a perception that the property is not being actively tended or protected, which can affect a family's sense of safety and pride in their loved one's home.

Finally, there are stories about move-in experiences that test a family's patience and resilience. In Providence, some families describe a lengthy, stressful process where months elapsed before a unit was ready; movers had already transported belongings on multiple large trucks before families could actually settle in. When the unit did become available, issues persisted - unleveled floors discovered during prep, rotten joists requiring replacement, and windows that were not fully completed. Even after move-in, residents faced recurring repair requests that took an extended period to resolve, including kitchen plumbing quirks, reversed hot-and-cold water, and missing accessories. These accounts emphasize how crucial a well-executed onboarding process and robust project management are when caring for aging adults who deserve a smooth transition.

Taken together, the array of reviews paints a picture of a Brookdale Carriage Club that can be both a genuinely supportive home and a site of significant, ongoing challenges. For some residents and families, the community provides warmth, meaningful activities, and affectionate care from certain staff members, and it can feel like a true home. For others, especially those navigating transitions into independent or memory care, there are real concerns about communication, care coordination, medical oversight, safety, and facility upkeep. The sentiment is clear: the promise of comprehensive, attentive care at a premium price is not consistently delivered across all experiences, and families should approach with careful due diligence, clear expectations, and proactive engagement with management to advocate for their loved ones.

Features

Housing

  • 6 resident community capacity 6 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Board and Care Home Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
  • Memory Care Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
  • Respite Care Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.

Amenities

  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Pet friendly Pet friendly"Pet friendly" senior living communities are important for seniors because pets provide companionship, reduce feelings of loneliness and depression, promote physical activity and mental stimulation, and offer a sense of purpose and responsibility. Pets can improve overall well-being and quality of life for seniors in many ways.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.

Transportation

  • Charlotte Douglas International (10 miles away) Charlotte Douglas International (10 miles away)

Care Services

  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Mild cognitive impairment Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Specialized memory care programming Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Senior Retreat At Lansdowne in Charlotte, NC is an assisted living community that offers various types of care including board and care home, memory care, and respite care. With a range of amenities and services available, residents can enjoy a comfortable and fulfilling lifestyle.

The community features a dining room where residents can enjoy delicious meals prepared by the staff. The living spaces are fully furnished, providing a cozy and welcoming environment for seniors. Outdoor space and a garden are also available, allowing residents to immerse themselves in nature.

Housekeeping services are provided to ensure that the living areas remain clean and tidy. Move-in coordination is offered to assist new residents in settling into their new homes seamlessly. For those with furry companions, the community is pet-friendly.

Residents have access to a small library where they can indulge in their love for reading. Telephone services are available to keep them connected with loved ones.

The highly trained staff provides assistance with activities of daily living such as bathing, dressing, and transfers. They also offer support for individuals with specific dietary needs, including those with diabetes or special dietary restrictions. Medication management is another service provided by the staff.

Mental wellness programs are in place to promote cognitive health among residents, particularly for those facing mild cognitive impairment or memory-related issues. In addition, specialized memory care programming is offered to cater to the unique needs of individuals with memory loss.

Scheduled daily activities keep residents engaged and entertained throughout the day.

For added convenience, there are several cafes, pharmacies, physicians' offices, restaurants, and places of worship nearby - ensuring that residents have easy access to essential services and amenities within close proximity to the community. Overall, Senior Retreat At Lansdowne offers a supportive environment where seniors can receive personalized care while enjoying a vibrant and fulfilling lifestyle.

Nearby Places of Interest

Places of Worship

  • St Gabriels Catholic Church (2.5 miles)
  • Carmel Baptist Church (2.5 miles)
  • Sharon Baptist Church (3.8 miles)
  • Calvary Church (4.3 miles)
  • Providence Presbyterian Church (4.8 miles)
  • Idlewild Baptist Church (5.3 miles)
  • St John's Baptist Church (5.6 miles)

Pharmacies

  • Walgreens (2.6 miles)
  • Walgreens (2.7 miles)
  • CVS Pharmacy (2.8 miles)
  • Walmart Pharmacy (2.9 miles)
  • CVS Pharmacy (3.4 miles)
  • Walgreens (3.9 miles)
  • CVS Pharmacy (3.9 miles)

Physicians

  • Cotswold Medical Clinic (2.8 miles)
  • Arboretum Pediatrics (2.8 miles)
  • Novant Health Imaging Southpark (3 miles)
  • OrthoCarolina South Park (3.4 miles)
  • Center For Wellness (3.8 miles)
  • Perry Orthopedics & Sports Medicine (4.3 miles)
  • Paviol Dermatology (4.6 miles)

Cafes

  • Starbucks (2.8 miles)
  • Panera Bread (4.4 miles)
  • The Collective Cafe (4.6 miles)
  • Villanis Bakery (5.5 miles)
  • Starbucks (6.1 miles)
  • Starbucks (6.2 miles)
  • Panera Bread (6.2 miles)

Restaurants

  • The Cheesecake Factory (2.8 miles)
  • Chick-Fil-A (2.9 miles)
  • Reid's Fine Foods (3.1 miles)
  • Le Peep (3.1 miles)
  • Showmars (3.9 miles)
  • McDonald's (3.9 miles)
  • Mac's Speed Shop (3.9 miles)

Theaters

  • AMC Carolina Pavilion 22 (5.7 miles)
  • Regal Stonecrest at Piper Glen 4DX, IMAX & RPX (5.8 miles)

Parks

  • Sedgefield Neighborhood Park (5.8 miles)
  • Little Sugar Creek Greenway (6.4 miles)
  • First Ward Park (6.7 miles)
  • Romare Bearden Park (7 miles)
  • Fourth Ward Park (7 miles)

Hospitals

  • Carolinas Medical Center-Pineville (6.1 miles)

Frequently Asked Questions

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Nearby Communities

Assisted Living in Nearby Cities

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