FirstLight HomeCare of Greater Charlotte

Pros

• The administrators at First Light were wonderful and provided a delightful experience.
• The caretaker from First Light was described as a total sweetheart.
• The reviewer highly recommends First Light and plans to call them again in the future.
• The initial caregiver from First Light was nice and respectful, providing a positive experience.
• The reviewer had a smooth experience with First Light after having a bad experience with a similar service in California.

Cons

• The reviewer was disappointed with the agency's billing practices and felt that their trust had been broken.
• There was a lack of clear communication from the agency regarding refunds and credits owed to the reviewer.
• The reviewer had difficulty getting a response from the agency when they had questions about invoices and payments.
• The billing aspect of the agency was described as a "total failure" by the reviewer.

Review

First Light received a glowing review from a satisfied customer who had a delightfully smooth experience with the agency. The customer praised both administrators they dealt with as wonderful and described the caretaker as a total sweetheart. They were so impressed with First Light that they vowed to call them again the next time they needed assistance, especially considering their bad experience with a similar service in California before moving. The customer highly recommended First Light's services.

However, another reviewer had a different perspective on their experience with First Light. Initially, things seemed promising when an orientation was conducted at the hospital for their mother, and the initial caregiver was nice and respectful. However, the billing aspect of the agency became problematic for this reviewer. They were asked to provide an $800 deposit in advance and used the services from November to December. They were informed of a $300 refund but never received it. When attempting to re-engage with the agency in January, one week's invoice was missing, and despite multiple attempts to contact them, no response or resolution was provided.

This lack of communication and clarity surrounding billing left this reviewer feeling frustrated and disappointed. The trust they initially had in First Light was shattered when they discovered that only an $89 credit was given instead of the promised refund. Moreover, the agency mentioned that they should have charged a higher deposit and framed it as doing the reviewer a favor without prior discussion. This revelation further distressed the reviewer.

One particularly frustrating aspect of dealing with First Light for this individual was that invoices lacked transparency and detailed information about charges incurred. Instead of providing itemized breakdowns, only the amount owed was stated on the invoices. As a result, understanding where these charges originated became challenging for this reviewer.

Overall, while one customer expressed satisfaction with First Light's service delivery and staff members' kindness, another highlighted significant issues related to billing transparency and responsiveness. The discrepancy between these two reviews suggests that there may be inconsistencies within First Light's operations, particularly concerning their billing practices. Potential clients should take both positive and negative experiences into account when considering engaging with the agency.

Pharmacies

• CVS Pharmacy (0.9 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (2.9 miles)
• Family Care Specialty Pharmacy (3.3 miles)
• Walgreens (3.7 miles)
• Walgreens (3.9 miles)

Restaurants

• McDonald's (2.4 miles)
• Showmars (2.4 miles)
• Metro Diner (3 miles)
• Mac's Speed Shop (3.1 miles)
• Chick-Fil-A (4.1 miles)
• Le Peep (4.2 miles)
• The Cheesecake Factory (4.5 miles)

Physicians

• Center For Wellness (2.7 miles)
• Cotswold Medical Clinic (3.3 miles)
• Arboretum Pediatrics (4 miles)
• Perry Orthopedics & Sports Medicine (4.6 miles)
• Novant Health Imaging Southpark (4.8 miles)
• Paviol Dermatology (4.9 miles)
• Carolina Asthma & Allergy Center (5 miles)

Places of Worship

• Carmel Baptist Church (2.8 miles)
• St Gabriels Catholic Church (3.4 miles)
• Idlewild Baptist Church (3.7 miles)
• Sharon Baptist Church (5.7 miles)
• Providence Presbyterian Church (5.7 miles)
• St John's Baptist Church (5.9 miles)
• Calvary Church (5.9 miles)

Cafes

• Panera Bread (3.2 miles)
• The Collective Cafe (3.5 miles)
• Starbucks (4.6 miles)
• Villanis Bakery (5.7 miles)
• Starbucks (6.9 miles)
• Panera Bread (7.1 miles)
• Smelly Cat Cof (7.2 miles)

Parks

• Sedgefield Neighborhood Park (6.8 miles)
• Little Sugar Creek Greenway (7 miles)
• First Ward Park (7.1 miles)
• Fourth Ward Park (7.4 miles)
• Romare Bearden Park (7.5 miles)

Transportation

• Sugar Creek Station (7.2 miles)

Theaters

• Regal Stonecrest at Piper Glen 4DX, IMAX & RPX (7.3 miles)
• AMC Carolina Pavilion 22 (7.6 miles)

Hospitals

• Carolinas Medical Center-Pineville (8 miles)