Bridlewood Villas

Cons

• The HOA doesn't seem to care about its residents.
• They were promised snow removal, lawn mowing, tree trimming, and home repairs, but none of these promises were kept.
• The back door lock has been broken since move-in and remains unrepaired.
• Tree trimming promised in March never occurred, leaving the property dark and the porch unobstructed view blocked.
• The clubhouse is locked due to Covid while other Leisure Villas properties are open.
• Residents pay $200?$400 monthly for services they're not receiving.
• Requests for refunds are met with hostility and nastiness.
• The situation feels like a scam and could invite legal action.

Review

The collection of grievances paints a consistent picture of disappointment and frustration with the Bridlewood HOA management and the broader Leisure Villas system. The reviewer begins by contrasting the promises that persuaded them to move a family member into the community with the current reality they describe: a lack of care for residents and a sense that the promises were never truly kept. The tone is angry and pointed, emphasizing that "flowery promises" about snow removal, lawn care, tree trimming, and home repairs have failed to translate into real, reliable service for residents.

Snow removal and lawn maintenance emerge as the most visible failures. The reviewer asserts that snow is rarely shoveled or plowed in any reasonable time, undermining safety and accessibility during winter months. Similarly, the expected routine maintenance - mowing lawns and trimming trees - has not materialized. The critique frames these omissions as emblematic of broader neglect: the HOA collects monthly dues but fails to deliver the services residents are paying for. The dissatisfaction isn't limited to a single missed task; it is cast as a pattern that erodes trust in the management's ability to fulfill basic commitments.

Safety concerns are singled out as particularly troubling. The reviewer highlights a persistent problem with a back door lock that has never worked since the mother moved in. Describing the door as effectively being "open 24/7" due to a bad door hang, the review emphasizes the security risk this creates. The deadbolt, which has reportedly not functioned since move-in, remains unrepaired. This is presented not merely as an inconvenience but as a dangerous lapse in building maintenance that directly affects residents' security and peace of mind.

Another major issue centers on the trees in front of the home. The reviewer recalls requesting tree trimming in March - before Covid interrupted many normal operations - and being told that crews would arrive that week but would be "running late." When they visited the home in August, they found no work had been done. The consequence is twofold: structural and aesthetic problems caused by the overhanging or obstructive trees, and practical inconveniences such as poor lighting inside the home. The sun's angle is described as making the interior dark and dismal, while the reviewer notes that the blocked view from the porch diminishes a resident's ability to enjoy the outside surroundings. The failure to trim trees is thus framed as a failure to preserve both safety and quality of living.

The policies surrounding the clubhouse contribute to the sense that the management is inconsistent and out of step with what residents expect and what the brand promises. The clubhouse is reported as being locked due to Covid, even though other Leisure Villas properties have fully opened. This discrepancy is used to illustrate a broader misalignment between Bridlewood's operational choices and the information and commitments presented on Leisure Villas' website. The reviewer implies that residents are being asked to adhere to one standard of access and service, while the broader network of properties operates under a different standard.

Financial grievances are a core thread throughout the critique. Residents are described as paying monthly HOA fees in the range of 200-400, with the explicit claim that many of the advertised services are not being delivered. When residents request a partial refund for the services that were not provided, they are met with "hostility, derision, and nastiness." This reaction strengthens the overall impression of a management culture that responds defensively to accountability and questions about service levels. The emotional tone - frustration, anger, and a sense of being taken advantage of - dominates this portion of the narrative.

In a broader comparison that reinforces the sense of injustice, the reviewer points to their own insurance discount during Covid as a contrast. They note that their insurer could reduce costs because they were driving less, a pragmatic accommodation. They question why Leisure Villas cannot implement a similar proportional adjustment or provide the promised services when those services clearly aren't being rendered. The critique extends to a claim that the situation feels like a scam and is described as being in direct conflict with a specific statute, ? 57-8a-101. The language here signals a belief that regulatory requirements or protections are being ignored or insufficiently enforced, adding a legal dimension to the grievances.

Overall, the narrative conveys a deep-seated frustration with perceived mismanagement, broken promises, and a lack of accountability within the Bridlewood HOA and the related Leisure Villas framework. The reviewer frames the situation as one where residents are overpaying for subpar services, facing ongoing maintenance failures, and encountering resistance or hostility when seeking redress or refunds. The combination of safety concerns, inconsistent policies, and financial dissatisfaction culminates in a sense that legal action may be inevitable as residents seek to compel accountability and restore trust in the community management.

This part of West Jordan, Utah offers a variety of amenities and services that cater to individuals seeking a comfortable and convenient lifestyle. With several medical facilities such as Stork Vision 3D/4D Ultrasound and Southpoint Pediatrics in close proximity, residents have access to quality healthcare options. There are also a number of pharmacies nearby including Smith's Food & Drug and Walgreens for easy prescription refills. Places of worship such as the Utah Islamic Center and South Jordan Utah Stake Center provide opportunities for spiritual fulfillment. Restaurants like Schmidt's Pastry Cottage and Tacos Lopez offer diverse dining options, while theaters like Megaplex Theatres provide entertainment options. For outdoor recreation, residents can enjoy River Front Park and Skye Park which are just a short drive away. Overall, this area provides a well-rounded environment for senior living with convenient transportation options and nearby hospitals like Riverton Hospital for any medical needs.

Physicians

• Stork Vision 3D/4D Ultrasound (0.1 miles)
• Southpoint Pediatrics (0.6 miles)
• South Valley Eyecare (1.5 miles)
• Breast Care Center (1.9 miles)
• Copperview Medical Center (2.1 miles)
• Grant A Fairbanks, MD - Fairbanks Plastic Surgery (2.3 miles)
• Jordan Valley Dermatology Center (2.6 miles)

Pharmacies

• Smith's Food & Drug (0.4 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (1.8 miles)
• Walgreens (2.4 miles)
• Smith's Food & Drug (2.7 miles)
• CVS Pharmacy (3 miles)

Places of Worship

• Utah Islamic Center (1 miles)
• South Jordan Utah Stake Center (1.7 miles)
• Church of Jesus Christ of Latter Day Saints (3 miles)
• Church of Jesus Christ of Latter Day Saints (4.2 miles)
• Church of Jesus Christ of Latter Day Saints (5.8 miles)

Restaurants

• Schmidt's Pastry Cottage (1.7 miles)
• Tacos Lopez (1.8 miles)
• Culver's (2.3 miles)
• Slackwater (2.8 miles)
• Chili's Grill & Bar (2.9 miles)
• Los Cucos Mexican Cafe (3 miles)
• Warren’s South Jordan (3.5 miles)

Theaters

• Megaplex Theatres (2.5 miles)
• ZAGG The District (3.8 miles)

Parks

• River Front Park (2.5 miles)
• Skye Park (3.6 miles)
• West Jordan Dog Park (5 miles)

Transportation

• TRAX 4800 West (3.5 miles)
• TRAX Fashion Place West (4 miles)
• Daybreak Parkway Trax Stop (4.9 miles)
• Draper UTA Frontrunner Station (5.1 miles)

Hospitals

• Riverton Hospital (4.9 miles)
• Orthopedic Specialty Group - TOSH (5 miles)
• Intermountain Medical Center (5.7 miles)

Cafes

• Starbucks (5.4 miles)