8822 South Redwood Road, Suite S-102, West Jordan, UT 84088
For more information about senior living options: (844) 490-3973
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The caregivers were amazing and loved by the grandparents like family. They treated the grandmother with respect and helped her feel dignified until her last day. The staff were caring, honest, hardworking, and consistently on time. Home Instead West Jordan provides superior services with well-trained, friendly caregivers who truly care. Over the years, the franchise has delivered excellent, compassionate care and is highly recommended.
The staff are not trained to care for people with Alzheimer's or Dementia and only do cleaning, not daily living activities. They clean and then sit on the couch on their phones, counting the TV running in the background as activities. They are unwilling to work with families in emergencies and expect payment for an additional two weeks of care. Dave Parke and the care coordinator are described as heartless. The service is called the absolute worst, with unprofessional and rude caregivers. Dave (or David) is described as extremely disrespectful and rude toward young women. The company is accused of lying constantly and having poor communication. They would not transport the reviewer's daughter at all, indicating unreliable service.A wide range of experiences emerges from the collection of reviews about this Home Instead franchise, painting a picture of a service that can be deeply meaningful for some families while falling short for others. On the one hand, there are heartfelt accounts of care that felt like family, with caregivers earning trust and affection from both the elderly clients and their relatives. On the other hand, several reviewers describe serious shortcomings in dementia care, training, communication, and even billing practices. Taken together, the anecdotes suggest that the quality of service may vary considerably by location, management, and individual staff members.
Several reviews celebrate the positive, almost transformative side of in-home care. One former client's family spoke of caregivers who "were amazing and my grandparents LOVED all of them like family." In particular, they emphasized how staff treated a grandmother with Alzheimer's with dignity and respect, helping her feel valued until the end of life. Other comments reiterate this sentiment, calling the company "the absolute best option for in home care," noting that caregivers are professional, compassionate, and dedicated to providing companionship as well as practical support. Phrases like "They care for our clients like family" and "excellent service" recur, underscoring that, when things go well, families feel secure and grateful for reliable, on-time, attentive caregivers.
Within the West Jordan location, several reviewers singled out specific staff members and managers who left a positive impression. They praised Dave, Tina, Chris, Sheiree, Jaclynn, and Colleen for building a capable, caring team that delivered high-quality service. Messages of thanks - such as "Thank you Dave, Tina, Chris, Sheiree, Jaclynn, and Colleen for having a great team" and "keeping up the great work supporting families in our community" - suggest that there are local franchises within the network that consistently meet or exceed expectations. Positive threads emphasize punctuality, responsiveness, and a team-driven approach to meeting the needs of clients and their families.
But a substantial portion of the feedback is sharply negative, focusing on failures in dementia care, training, and responsiveness. Several reviewers claim that staff are not adequately trained to care for people with Alzheimer's or dementia, describing caregivers as more capable of cleaning than assisting with daily living activities such as bathing, eating, or drinking. In these accounts, clients' conditions deteriorate after a period of service, and families feel unable to achieve necessary changes, sometimes facing demanding contract terms and ongoing fees that complicate urgent moves to a different care solution. One reviewer cites a 24-hour extension fee, a move-in fee, and memory-care facility deposits as financial stressors that arise when families are trying to rearrange care in an emergency situation. The tone here is urgent and distressed, with criticisms that staff show little sympathy for human hardships.
Other reviews capture a harsher assessment of the company's reliability and integrity. A number of commenters describe experiences ranging from mild dissatisfaction to outright condemnation: claims of unprofessional, rude behavior by staff; accusations that the office fabricates information or "lies constantly"; and warnings against relying on the service at all. One reviewer even describes Home Instead as the "absolute worst" and warns potential clients away, while another insists that "the office always lies" and notes inconsistent communication and scheduling as a pattern. In these voices, the frustration is not merely about dissatisfaction with care but about a perception of dishonesty and a breakdown in basic operations.
Complicating the picture are reviews that acknowledge mixed experiences within the same region or even the same franchise. Some clients report that they had multiple caregivers in a short period, that communication from the office was inconsistent, or that the overall service deteriorated after an initial period of satisfaction. Others describe a more balanced reality in which certain caregivers or coordinators were responsive and compassionate, while other days were less reliable. This variability reinforces the sense that outcomes can depend heavily on the particular staff on duty, the specific manager overseeing the case, and the fit between the caregiver team and the elder family member's needs.
Across these narratives, one theme stands out: experiences with Home Instead are not uniform. For some families, the franchise delivers compassionate, dependable care that honors dignity and nurtures companionship; for others, the care falls short in essential areas like dementia-specific training, daily living support, and proactive problem-solving during crises. The stories also highlight the importance of local leadership and staff stability - where strong teams and engaged coordinators exist, families tend to share positive, lasting impressions; where turnover and miscommunication are prevalent, dissatisfaction and distrust can quickly take hold.
In the end, readers are left with a complex portrait of a Home Instead franchise that can be a lifeline for some families while presenting significant challenges for others. The range of experiences underscores the need for families to conduct thorough due diligence: verify dementia training and daily living support capabilities, confirm billing terms and emergency contingencies, request references from current clients, and seek out a location with a track record of stable, responsive leadership. The collective impression is not of a single, uniform experience but of a service whose value hinges on the quality and consistency of the local team and its management.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Salt Lake City International (14 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Home Instead Senior Care #745 in West Jordan, UT is an assisted living community that provides exceptional care and amenities for seniors. The facility offers a comfortable and fully furnished setting with various amenities to ensure the utmost comfort of residents.
The community features spacious rooms with cable or satellite TV, a dining room for shared meals, and a small library for leisurely reading. Residents also have access to outdoor spaces where they can enjoy fresh air and engage in outdoor activities. Wi-Fi/high-speed internet and telephone services are available to keep residents connected with their loved ones.
The dedicated staff at Home Instead Senior Care #745 provides 24-hour supervision and assistance with activities of daily living, including bathing, dressing, and transfers. They also specialize in managing diabetes diets, preparing delicious meals tailored to special dietary restrictions. Medication management services are also offered to ensure the well-being of all residents.
To promote mental wellness, the community offers a program specifically designed to cater to the emotional needs of seniors. Socialization is highly encouraged through resident-run activities and scheduled daily activities that allow seniors to connect with one another while engaging in enjoyable pursuits.
Home Instead Senior Care #745 is conveniently located near several parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. This ensures easy access to essential services and entertainment options for both residents and their visiting families.
Overall, this assisted living community strives to provide excellent care while promoting independence and a fulfilling lifestyle for seniors in West Jordan, UT.
Home Instead Senior Care # 745 is located at 8822 South Redwood Road, Suite S-102, West Jordan, UT 84088 in Salt Lake County, Utah
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