8822 South Redwood Road, Suite S-102, West Jordan, UT 84088
For more information about senior living options: (866) 208-4318
Overall Review of Home Instead Senior Care # 745
Pros
The caregivers were amazing and the grandparents were treated like family. - The caregivers treated the grandma with respect and helped her feel dignified until her last day.
- The staff are caring, honest, hardworking, and consistently show up on time.
- The West Jordan team is wonderful and highly recommended for extra care.
- The caregivers are well trained, friendly, and genuinely committed to providing outstanding companionship.
- The franchise has delivered excellent and compassionate care for loved ones, earning high recommendations.
- The company is described as the best option for in-home care, professional and going above and beyond.
Cons
They are not trained to care for people with Alzheimer’s or dementia.- They can clean, but provide no assistance with daily living activities such as bathing, eating, or drinking.
- Since 5/20 they have just cleaned and then sat on the couch on their phones.
- Their unwillingness to consider emergencies results in paying for 24 more hours of service plus fees for a memory care facility.
- Dave Parke and the care coordinator are heartless people.
- The company lies constantly and has poor communication.
- The staff are unprofessional, rude, and disrespectful; the company is the worst.
- The provider shows no sympathy for human struggles.
Review
This Home Instead franchise in West Jordan is best suited for families seeking in-home, non-medical support for an older adult who primarily needs companionship, routine light care, and dementia-friendly presence. It works well when the goal is to keep a loved one at home with a familiar routine and caregivers who can provide respectful, dignified interaction. It is less appropriate for those who require consistent help with daily living activities such as bathing, dressing, or complex medical tasks, or for families needing guaranteed 24/7 supervision. For such needs, alternatives should be seriously considered early in the search.
On the strong side, many families report caregivers who feel like part of the family, patient, compassionate, and genuinely engaged. When the fit is right, the care teams have delivered meaningful companionship and steady support that has helped loved ones maintain quality of life at home. The franchise earns credibility for punctuality, responsiveness, and a visible commitment to treating dementia with patience and respect. Positive word from multiple clients emphasizes reliable, gentle assistance and the sense that caregivers truly care about the people they support.
Yet the downsides are real and recurring in the reviews. A number of families question the level of dementia-specific training, noting that caregivers may excel at housekeeping and companionship but struggle with activities of daily living and more advanced cognitive care. Several reports describe inconsistent staffing, with changes that disrupt continuity and caring relationships. Communication gaps, scheduling uncertainties, and disputes over charges or contract terms, especially in urgent or emergency situations, add stress at a vulnerable time. A few accounts portray management as unhelpful or even disrespectful, underscoring that the experience can vary dramatically by team and moment.
Those pros only partially offset the cons when the client’s needs are broad or shifting. If the priority is steady companionship, a familiar face, and moral support for dementia, the positives can translate into meaningful, high-quality care. However, when the plan requires reliable ADL assistance, consistent caregiver teams, and transparent financial terms, the potential for friction grows. The balance hinges on selecting the right care team, securing a sound care plan, and maintaining ongoing oversight. When those conditions are met, outcomes can be very favorable; when they aren’t, family stress compounds the challenge of caregiving.
For families weighing alternatives, this franchise should not be the automatic default. If the expectation is robust assistance with activities of daily living, or if a care recipient requires rigid consistency in staffing and rapid escalation of concerns, consider other providers or settings. Some reviewers point toward other home-health options that might deliver more consistent clinical oversight, while others find value in a memory-care-focused facility for more demanding dementia care. In a pinch, a careful trial with explicit milestones and a plan for transitions can reveal whether Home Instead West Jordan can sustain the needed level of care without costly friction.
In sum, Home Instead West Jordan can be a practical, warmly supportive option for seniors who primarily need companionship and dementia-friendly presence, delivered by genuinely caring staff. The positives are real and meaningful when the caregiver match is right and communication stays clear. The decision hinges on aligning expectations with the provider’s demonstrated strengths and recognizing where variability may erode continuity. Prospective families should demand a concrete care plan, clear staffing assignments, and a transparent, written agreement, then pilot the arrangement with a short-term commitment to gauge whether the care truly meets the loved one’s everyday needs.
21 resident community capacity
Assisted Living
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
Salt Lake City International (14 miles away)
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
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