Home Instead - West Jordan, UT

Pros

• The caregivers were amazing and the grandparents loved them like family.
• Home Instead West Jordan provides superb care; caregivers are well trained, friendly, and truly care about companionship.
• Dave and his staff are wonderful, caring, honest, hardworking, and punctual.
• The franchise has cared for multiple grandparents with excellent care, with caregivers who are kind, patient, and great to work with.
• The company is highly recommended for in-home care and praised for professional, compassionate service.
• Management is accommodating and helpful to families.

Cons

• The staff are not trained to care for people with Alzheimer's or Dementia.
• They can clean but do not assist with daily living activities such as bathing, eating, or drinking.
• Since May 20, they have just cleaned and then sat on the couch using their phones.
• They count the TV running in the background as activities with the client.
• The reviewer notes the mother has declined since care began about one month ago.
• They are unwilling to work with the family and require payment for an additional two weeks of care.
• Dave Parke and the care coordinator are described as heartless people.
• The service is described as the absolute worst, with caregivers being unprofessional and rude.

Review

Across the experiences shared about this Home Instead franchise, a pattern emerges: for some families the care team felt like an indispensable lifeline, while for others the same organization raised serious questions about training, responsiveness, and even billing during urgent moments. In the span of a few days, people reported conflicting impressions that swing between warm, grateful testimonials and pointed criticisms. The common thread is that the franchise can be a source of genuine comfort and dependable companionship for loved ones, yet it can also fall short in critical ways that leave families strained and worried about safety, dignity, and costs.

Several reviewers recount deeply positive memories of the people who cared for their relatives, especially when Alzheimer's or dementia were involved. One family described caregivers who treated their grandmother with lasting respect and dignity right up to the end of life, noting that the staff "loved" their grandparents as if they were family. In these accounts, the caregivers are described as amazing, patient, and empathetic, with caregivers praised for their calm presence, reliability, and the ability to support daily routines and social interaction for someone struggling with memory loss. Another cluster of comments highlights ongoing, high-quality service over years, including kind and patient interactions, punctuality, and a willingness to go above and beyond to maintain the loved one's well-being. In these pieces, the franchise is portrayed as a trusted partner whose staff and leadership can be responsive and compassionate, making a meaningful difference in the lives of families navigating aging and illness.

But the same provider is the focus of equally forceful criticisms from other families. Some reviewers question whether the staff truly has training to care for people with Alzheimer's or dementia beyond basic housekeeping duties. A number of accounts describe caregivers who mainly "cleaned" and then sat on couches scrolling on their phones, with some reviewers claiming that simply having the TV on was counted as an activity. In these cases, families report a rapid decline in the patient's condition after care begins and describe a sense of betrayal when urgent care needs could not be met. There are also alarming financial and contractual concerns: one family says their 80-year-old husband signed an agreement that obligates payment for an additional 24 hours of service during an emergency, and that emergency placement in a memory care facility would incur substantial new costs - move-in fees, monthly facility charges, and deposits - which added financial strain at a critical moment. The sentiment is that the provider did not show flexibility or sympathy for urgent, compassionate care needs, and some reviewers point to a rigid contract as a flaw that compounds family stress.

Among the most pointed criticisms are personal experiences with specific staff and management. A reviewer named Dave Parke, described by some as a care coordinator, was labeled as "heartless" by one family member and accused of disrespectful behavior by another. These remarks are attributed to direct interactions and reflect the emotional weight that can accompany difficult care decisions, especially when families feel they are fighting for urgent changes in a loved one's care plan. Another reviewer, who claimed extensive background in home health and hospice, described the local Home Instead team as unprofessional and rude, going so far as to advise others to seek a different provider - Harmony Home Health - due to perceived deficiencies in communication and service. These viewpoints underscore the risk families perceive when phone calls go unanswered, schedules are miscommunicated, or when they are left to manage a crisis with little to no guidance from the office.

Amidst the criticisms, there are still strong, clear endorsements of the franchise's best-performing teams. Positive posts celebrate staff who show up on time, who listen attentively to requests, and who form lasting relationships with clients and their families. Some reviewers specifically thank the West Jordan team by name for their dependable service and comforting presence. Phrases like "professional and compassionate," "truly care about providing outstanding companionship," and "the caregivers are loving and empathetic" show that when the right people are in place, the care experience can be profoundly reassuring for families dealing with dementia and aging relatives. The gratitude is often directed not only at the caregivers but at the management teams that coordinate schedules, training, and responsiveness to family concerns.

Taken together, these posts paint a complex portrait of a franchise that can be a beacon of comfort or a source of real stress, depending on location, staff, and the particular needs of a family at a given moment. The strongest takeaways are that effective in-home care for someone with Alzheimer's or dementia requires thorough training, proactive communication, and flexibility in the face of urgent changes in care needs. Families contemplating Home Instead should proactively discuss the scope of daily living assistance (beyond basic housekeeping), confirm dementia-specific training for caregivers, and clarify billing terms and emergency procedures before care begins. It can also be valuable to ask for references from other families in similar situations and to request a trial period or a careful handoff if plans need to change rapidly due to medical or safety concerns.

Ultimately, the stories suggest a dual reality: Home Instead can be a source of warmth, dignity, and stability for loved ones who require in-home assistance, as seen in the heartfelt expressions of gratitude and the testimonials about patient, compassionate care. Yet for some families, shortcomings in training, communication, or administrative flexibility can turn a stressful situation into a financial and emotional burden. When considering this provider, families are well advised to examine the specific branch's track record, ask pointed questions about dementia care capabilities, and ensure that the care plan aligns with the loved one's daily living needs and the family's ability to collaborate with the agency during emergencies.

This part of West Jordan, Utah offers a convenient and accessible location with a variety of amenities nearby. The area is well-equipped with pharmacies such as Smith's Food & Drug and CVS Pharmacy, as well as medical facilities like Stork Vision 3D/4D Ultrasound and Southpoint Pediatrics for your healthcare needs. There are also several places of worship within a short distance, including the Utah Islamic Center and South Jordan Utah Stake Center. In terms of dining options, you have a diverse selection from Tacos Lopez to Culver's. Entertainment options include Megaplex Theatres and parks like River Front Park and Skye Park for leisure activities. Public transportation is easily accessible with TRAX stops nearby, making it easy to get around. Overall, this area provides a convenient and bustling environment for seniors looking for a vibrant community to call home.

Pharmacies

• Smith's Food & Drug (0.1 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (1.3 miles)
• Walgreens (2 miles)
• Smith's Food & Drug (2.2 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.6 miles)

Physicians

• Stork Vision 3D/4D Ultrasound (0.6 miles)
• Southpoint Pediatrics (0.7 miles)
• Breast Care Center (1.8 miles)
• South Valley Eyecare (1.9 miles)
• Copperview Medical Center (2.2 miles)
• Jordan Valley Pediatrics (2.2 miles)
• Rogers, Charles M (2.6 miles)

Places of Worship

• Utah Islamic Center (1.1 miles)
• South Jordan Utah Stake Center (2.1 miles)
• Church of Jesus Christ of Latter Day Saints (3.2 miles)
• Church of Jesus Christ of Latter Day Saints (4.7 miles)
• Church of Jesus Christ of Latter Day Saints (5.3 miles)

Restaurants

• Tacos Lopez (1.3 miles)
• Schmidt's Pastry Cottage (2.2 miles)
• Culver's (2.6 miles)
• Slackwater (3.1 miles)
• Chili's Grill & Bar (3.3 miles)
• Los Cucos Mexican Cafe (3.4 miles)
• Warren’s South Jordan (3.8 miles)

Theaters

• Megaplex Theatres (2.7 miles)
• ZAGG The District (4.2 miles)

Parks

• River Front Park (3 miles)
• Skye Park (3.6 miles)
• West Jordan Dog Park (4.8 miles)

Transportation

• TRAX 4800 West (3.4 miles)
• TRAX Fashion Place West (3.7 miles)
• Daybreak Parkway Trax Stop (5.1 miles)
• Draper UTA Frontrunner Station (5.6 miles)

Hospitals

• Orthopedic Specialty Group - TOSH (4.7 miles)
• Riverton Hospital (5.3 miles)
• Intermountain Medical Center (5.3 miles)

Cafes

• Starbucks (5.6 miles)