Salus Home Care LLC

Pros

• Amazing Care has amazing staff who are loving, caring, and compassionate.
• Amazing Care Home Health Services is truly amazing, with genuine empathy, exceptional care, and true professionalism.
• Salus Home Care is praised for patience, kindness, and treating people as humans.
• Salus Home Care demonstrates incredible commitment and a high level of service to those they serve.
• Amazing Care is described as making a significant difference by patients and healthcare professionals.
• The Salus Homecare team is highly recommended by clients seeking sensitive home care services.
• The Sandy Senior Center praises Salus and its staff, noting Amanda, Tammy, and Victoria as lovely and helpful.
• Salus staff are outstanding and truly committed to the senior community.
• Nicole's daily visits are described as lovingly attentive and reassuring.

Cons

• The service was horrible.
• The company is unprofessional and oblivious, leaving four clients uncontacted for weeks and four disabled patients left uncared for.
• The office staff were rude and inconsiderate.
• Salus terminated the patient relationship due to concerns about the aide.
• Salus Home Care was extremely unprofessional, and on several occasions no one showed up for scheduled visits.
• Scheduling and communication were poor; callbacks were never made and customer service was non-existent.
• The reviewer warned others not to use Salus and to choose another provider.

Review

Across the collection of notes and testimonials, Amazing Care Home Health Services emerges as a provider marked by warmth, empathy, and genuine dedication. Many reviewers describe the staff as loving, caring, and profoundly compassionate, with a palpable sense that the people they serve are treated with respect and dignity. The overarching impression is that this team doesn't just perform tasks; they cultivate connection, showing up with patience and a clear commitment to high-quality, person-centered care. There's a strong sense that the organization - through its people and its approach - goes above and beyond to ensure clients feel supported, valued, and understood.

A close thread running through the positive feedback is a belief in the staff's authenticity and professionalism. Reviewers repeatedly highlight genuine empathy and a thoughtful, attentive approach to care. The sentiments aren't only about the outcome of medical or practical tasks; they're about feeling seen as humans, not just patients. Patrons mention the staff's ability to maintain composure, show kindness, and uphold professionalism even in challenging circumstances. This combination - empathy plus high professional standards - appears to be a core driver of the satisfaction voiced by many families and patients.

Several specific experiences reinforce these positive impressions. One person praises a home-care arrangement with a nurse aide named Mavell, noting how she pays attention to every detail and how that attention translates into a sense of happiness and trust in the care provided by Salus. The same reviewer also lauds a physical therapist, underscoring that the quality of a broad spectrum of services - nursing, home health aides, and therapeutic professionals - contributes to an overall sense of well-being and confidence in the care team. The consistency of positive experiences with different providers within the Salus/Homecare network helps paint a picture of a coordinated, patient-focused service.

Other testimonials emphasize adaptability and ongoing commitment. One writer notes that the care for their mother-in-law changed rapidly, yet the team managed the transition with grace and effectiveness, alleviating worry and leaving the family feeling supported. Another reviewer recalls looking forward to Nicole's daily visits because those interactions not only provided practical care but also offered reassurance and helped the family feel at ease about the patient's comfort and needs. Taken together, these statements present a portrait of a network that understands the human side of care - the reassurance that comes from reliable routine, clear communication, and staff who truly engage with both patient and family.

There is also a strong endorsement urging others to consider Salus Homecare for similar needs, with phrases that convey trust and confidence in recommending the service to anyone seeking sensitive, attentive support. The positive perspectives are reinforced by statements about staff being "outstanding" and "truly committed to the senior community," underscoring a perception of Salus as a reliable ally in elder and general home care. This positive cluster demonstrates how a well-regarded provider can become a trusted partner for families navigating health and daily living needs.

Yet, the collection wouldn't be complete without a clear counterbalance: experiences that reveal serious gaps and frustrations. Several reviewers describe a profoundly negative encounter with what they perceived as unprofessionalism and poor customer service. One account accuses the company of inefficiency and neglect, detailing delays in contacting clients and a troubling lapse that left multiple families waiting and worried. The author's frustration is underscored by stark language about abandonment and a lack of responsiveness, culminating in a strong caveat that the service felt seriously mismanaged by the time of the complaint. This contrast highlights how essential timely communication, dependable scheduling, and accountability are to families entrusting their care to an outside provider.

Additional negative experiences recount more distressing tensions: a former patient speaks of a CNA who attracted police attention and a resulting decision to discontinue care, paired with comments on rude office staff and inconsistent communication. Another reviewer describes substantial unreliability in respite care, where no one showed up at scheduled times, making it nearly impossible for families to plan activities or maintain routines. While the nurses who did show up were praised, the broader scheduling and reliability issues cast a shadow over the overall experience. These testimonies emphasize the real-world consequences when operations fail - loss of trust, added stress for families, and the risk of disrupted care for vulnerable patients.

Finally, a note from the Sandy Senior Center offers a contrasting but complementary perspective: the organization, particularly staff members Amanda, Tammy, and Victoria, is described as collaborative, personable, and exceptionally helpful. They're credited with going above and beyond - supporting arts, crafts, bingo, and health monitoring like BP checks - and the center's partnership with Salus is framed as a valuable community asset. This positive example reinforces a common thread from the other reviews: when care teams engage with clients holistically and maintain open, cooperative communication with community partners, the experience is richer, more supportive, and more likely to leave families with a lasting sense of relief and gratitude.

Taken together, the reviews reflect a broad spectrum of experiences with home health care in this network. The overwhelming majority celebrate genuine compassion, attentive care, and professional dedication that make a meaningful difference in patients' lives. At the same time, they remind us that reliability, timely communication, and consistent responsiveness are equally essential components of quality care - elements that can transform a good experience into a truly trusted partnership for families navigating health and daily living needs.

This part of West Jordan, Utah offers a variety of amenities that cater to senior living. With multiple pharmacies such as Smith's Food & Drug and CVS Pharmacy within close proximity, obtaining medication and healthcare supplies is convenient. In terms of medical care, there are reputable physicians like Stork Vision 3D/4D Ultrasound and Southpoint Pediatrics nearby, along with hospitals such as Intermountain Medical Center and Riverton Hospital a short drive away for any emergency needs. Places of worship like the Utah Islamic Center and South Jordan Utah Stake Center provide spiritual support, while cafes like Starbucks offer a cozy spot for socializing or enjoying a cup of coffee. Additionally, parks such as River Front Park and Skye Park offer opportunities for outdoor recreation. Overall, this area provides a comfortable and convenient environment for seniors to consider for their next chapter in life.

Pharmacies

• Smith's Food & Drug (0.2 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (1.3 miles)
• Walgreens (2 miles)
• Smith's Food & Drug (2.2 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.7 miles)

Physicians

• Stork Vision 3D/4D Ultrasound (0.5 miles)
• Southpoint Pediatrics (0.6 miles)
• Breast Care Center (1.9 miles)
• South Valley Eyecare (1.9 miles)
• Jordan Valley Pediatrics (2.2 miles)
• Copperview Medical Center (2.3 miles)
• Grant A Fairbanks, MD - Fairbanks Plastic Surgery (2.7 miles)

Places of Worship

• Utah Islamic Center (1 miles)
• South Jordan Utah Stake Center (2.1 miles)
• Church of Jesus Christ of Latter Day Saints (3.3 miles)
• Church of Jesus Christ of Latter Day Saints (4.7 miles)
• Church of Jesus Christ of Latter Day Saints (5.4 miles)

Restaurants

• Tacos Lopez (1.3 miles)
• Schmidt's Pastry Cottage (2.2 miles)
• Culver's (2.7 miles)
• Slackwater (3 miles)
• Chili's Grill & Bar (3.2 miles)
• Los Cucos Mexican Cafe (3.3 miles)
• Warren’s South Jordan (3.9 miles)

Theaters

• Megaplex Theatres (2.6 miles)
• ZAGG The District (4.2 miles)

Parks

• River Front Park (2.9 miles)
• Skye Park (3.7 miles)
• West Jordan Dog Park (5 miles)

Transportation

• TRAX 4800 West (3.5 miles)
• TRAX Fashion Place West (3.6 miles)
• Daybreak Parkway Trax Stop (5.2 miles)
• Draper UTA Frontrunner Station (5.5 miles)

Hospitals

• Orthopedic Specialty Group - TOSH (4.6 miles)
• Intermountain Medical Center (5.3 miles)
• Riverton Hospital (5.4 miles)

Cafes

• Starbucks (5.7 miles)