Caring People Home HealthCare

Pros

• Maria provided the best support to complete the application and answer questions.
• The orientation experience was wonderful, and the staff were very friendly and welcoming.
• The experience was warm and professional, with staff who were friendly and answered all questions.
• The Caring People team was incredibly on top of everything, with constant communication during discharge.
• Grace, the night nurse, was absolutely wonderful - calm, capable, and a valuable asset during a stressful time.
• Michele and her team are terrific and work hard to meet care needs; Michele is a great resource for elder care information.
• The company is extraordinarily professional and easy to work with; they find the perfect caregiver for clients.
• Caring People shows they care about clients and maintains great communication.
• They are very caring and professional, providing patient and sensitive care for elderly clients.
• Caring People is among the best agencies in Queens, with good cases and decent pay.

Cons

• The reviewer described the company as terrible, noting that after a May orientation no one called back and background checks remained pending for months.
• Caring People was described as disorganized for a 99-year-old mother, with CNAs changed without notification, CNAs not showing up, and a lack of communication about problems, including a CNA spilling a large bucket of water and the agency refusing to pay for the damage.
• The reviewer called the agency the worst in NYC, reporting only 14 hours of work time, being sent to a dead case, and encountering on-call staff who were nasty.
• A reviewer complained that they never received a W-2, payroll was handled by a single person in Clifton, NJ, and inquiries were not answered, while junk newsletters were mailed.
• A reviewer warned to stay away, saying the agency wastes time and money, has few cases, and never follows up when more hours are requested.
• A reviewer described a night shift where the aide slept on the floor and a day aide did not move, leading to canceling the service while the reviewer was in significant pain.

Review

What emerges from these reviews is a striking mix of praise and frustration about Caring People, a NYC-area home care agency. On one end, several people recount warm, efficient, and compassionate experiences - clear moments when the company felt responsive, professional, and genuinely helpful. On the other end, a sizeable number describe disorganization, broken promises, and painful gaps in care that left families frustrated, inconvenienced, or financially harmed. Taken together, the collection paints a picture of an agency that can be excellent in some situations and deeply challenging in others, depending on who you work with and what part of the process you experience.

A number of reviewers highlight strong, positive first impressions and ongoing support from specific staff members. Several describe an easy and welcoming application process, with Maria singled out for taking time to walk applicants through paperwork and answer questions, and Daniella praised as a coordinator who provides solid support. In these accounts, the onboarding feels smooth, the paperwork gets completed, and people leave orientation with confidence. One reviewer notes that the orientation itself was wonderful and that staff were very friendly and made them feel welcomed. In addition to the onboarding, other families credit the agency's care management with clarity and attentiveness, as when discharge planning is described as being handled with visible competence and consistent communication, helping families feel supported during what can be a stressful transition home.

Grace, who is described as the night nurse in one account, stands out as a specific example of excellent care: a calm, capable presence who approached tasks with meticulousness and seemed to reassure the family during a difficult period. The same thread runs through other positive testimonials: Michele and her team are called terrific, with Michele herself described as a strong resource for elder-care information; families repeatedly say the staff are caring, patient, and professional, with particular praise for the way caregivers and coordinators interact with elderly clients and their families. A reviewer from Queens calls Caring People "the best agency so far," noting good case availability and decent pay, which underscores how some clients feel supported not only by personal care but also by the practicalities of employment and placement. Overall, these reviews sketch Caring People as a company that can deliver thoughtful care and strong personal connections when the stars align and the right people are involved.

For many who had positive experiences, the thread is not only about the care itself but about feeling that the agency is on top of things. Several families recount being kept in the loop during complex processes like discharge from hospital to home care, with regular updates and a sense that nothing would fall through the cracks. In these stories, the care experience is complemented by a sense of organization and proactive communication - attributes that are particularly valued in home care when a patient's health status can change quickly and families are spread between different locations.

Yet alongside these bright spots are consistently troubling notes about delays, miscommunication, and disorganization. A recurring theme is the May-to-August window in which a caller's background check remained pending or unanswered, sometimes with the person being told they were "in line" but seeing others waiting for months or even longer. Some reviewers report receiving little to no follow-up, or being told disparate things by different staff, which leaves families uncertain about where they stand or what to expect next. The impression is that, in some cases, families felt they were left to chase information rather than receive it proactively.

There are also vivid examples of concrete service failures. One family describes being charged with coordinating care for a 99-year-old in Brooklyn only to find CNA changes made without notification, CNAs who did not show up, and a general sense that problems were not communicated promptly. A frightening incident is recounted where a CNA spilled a large bucket of water, leading to damage in the home, with no timely notice to the family about the incident or responsibility for the damage. In another account, a patient's case had already been discharged two months earlier, yet the agency sent a caregiver to the wrong, closed case, resulting in wasted time and travel at night. In short, there are multiple stories of caregivers arriving late or not at all, misaligned schedules, and a lack of timely problem resolution.

These negative experiences extend into broader complaints about the agency's overall reliability. Some reviewers explicitly label Caring People as a poor choice, warning that the agency "wastes your time and money," rarely follows up on hours requested, and lacks the capacity to handle multiple cases efficiently. The tone becomes particularly pointed with explicit statements that the agency is the "worst in NYC" and that families should avoid it, citing a lack of real cases, poor case assignments, and poor on-call support.

Payroll and administrative issues also loom large in the negative reviews. Several people report not receiving their W-2, despite months of attempts to obtain it, and they describe a payroll bottleneck centered on a single administrator located in a New Jersey office. The experience of chasing payroll becomes a motif: constant promises of callbacks that never materialize and a sense that administrative processes take priority over timely caregiver placement. Correspondingly, newsletters are described as junk mail rather than essential communications, while important documents like W-2 forms never arrive in a timely fashion.

The reviews also touch on emotional and personal stakes. A family notes that after their own mother's death, they attempted to reconnect with the agency for a job opportunity but felt declined in a manner they perceived as unkind. Others recount positive experiences in which caregivers displayed patience and sensitivity with a loved one, underscoring the potential for truly compassionate, person-centered care when the right caregiver is matched with the right family.

What conclusions can be drawn from this mixed set of experiences? Caring People appears to be a company capable of delivering high-quality, compassionate care when the onboarding runs smoothly and the right people - like Maria, Daniella, Michele, and Grace - are involved. The positive stories emphasize warmth, clear communication, timely support, and a sense of professionalism in both care delivery and discharge planning. However, the negative accounts illustrate what can go wrong when communication falters, schedules go wrong, cases are mismanaged, or administrative processes lag or fail to keep pace with how quickly needs can change in home care.

For anyone considering Caring People, the takeaway is to enter with clear expectations and proactive engagement. Ask for specific staff and case managers, request a detailed timeline for onboarding and background checks, and verify the plan for caregiver changes and follow-up on hours. If possible, seek references focusing on the branch or team you'll be working with, and confirm how disputes or issues will be escalated and resolved. The stories, in their breadth, suggest that while Caring People can provide excellent care and support, the experience is highly variable and strongly dependent on the particular personnel and administrative processes involved.

Located in Forest Hills, New York, this neighborhood offers easy access to public transportation with multiple subway and train stations within a short distance. There are several places of worship nearby, including St Luke's Episcopal Church, as well as pharmacies like CVS and Walgreens for convenient healthcare needs. For outdoor activities, residents can enjoy the green spaces of Forest Park and Flushing Meadows Corona Park. The area also features a variety of dining options ranging from fast food chains like Taco Bell and McDonald's to upscale restaurants like Bobby Van's Steakhouse. Overall, this part of Forest Hills provides a mix of convenience, cultural amenities, and recreational opportunities for seniors looking to settle in a vibrant community.

Transportation

• MTA Subway - Briarwood (0.7 miles)
• Forest Hills – 71st Avenue (0.8 miles)
• MTA - Sutphin Boulevard Subway Station (1.6 miles)
• LIRR - Jamaica Station (1.6 miles)
• LIRR - Jay / Hall Tower (1.6 miles)
• LIRR - Mets-Willets Point Station (2.7 miles)
• MTA - Mets-Willets Point Subway Station (2.9 miles)

Places of Worship

• St Luke's Episcopal Church (0.7 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (3 miles)
• Queens Crossing (3.2 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (3.7 miles)

Parks

• Forest Park (1.1 miles)
• Flushing Meadows Corona Park (2.3 miles)
• Cunningham Park (3.4 miles)
• Alley Pond Park (4.6 miles)
• Astoria Park (6.1 miles)
• McCarren Park (6.2 miles)
• Herbert Von King Park (6.3 miles)

Theaters

• AMC Fresh Meadows 7 (3.1 miles)

Restaurants

• Taco Bell (3.5 miles)
• McDonald's (4 miles)
• White Castle (4.8 miles)
• Burger King (5 miles)
• Bobby Van's Steakhouse (5.1 miles)
• Air France Lounge (5.3 miles)
• Ikraveit Foods (6 miles)

Cafes

• The West (6.3 miles)